Red Bus Complaints & Reviews

All wrong information given to public while booking the ticket, Booked ticket No. 967RU7G7 (trxn No. [protected]) from Mathura to Lucknow for journey on 23.08.2021 AC service paid Rs. 1178/-. Boarding point given - Mathura Bus Stand, Time of departure- 4:30 pm, time of arrival at Lucknow- 10:30 PM by operator Krishna city connect seat No. 9. I reached Mathura bus stand at 4 pm, then I was asked by mob. [protected], to reach at Yamuna Express way (about 15 kms away) to board the bus, reached 4:25 pm, then I was asked to wait at Govardhan Dhaba. the owner of Dhaba informed me that the bus comes here after 7:30 pm. I contacted Red bus Mob. [protected] and informed the fact, the operator took Mobile [protected] on conference call who told that bus will reach by 6 pm & I was provided Mob no. [protected] of the Bus Driver. After 6 pm I contacted the driver who could not tell the expected time of arrival at Mathura. then I again contacted Red Bus - Mob. [protected] at 6:10 pm, who who was helpless, saying sorry for inconvenience. after that I received a call that from Gorakh dham bus operator mob. [protected] that board the bus on Yamuna Express way, they will not come down on link road, I had to obey the order, since I had already paid Rs.1178/- . Red bus must have shifted my journey from operator Krishna city connect to Gorakh dham bus operator, after my verbal complaint. I boarded the bus (UP53ET2767) at 6:45 pm. I had to stand in the bus for about 15 minutes, since the bus has only 8 sitting seats and my seat number was -9. However seeing my age being senior citizen they provided me a seat later on. This was the worst journey in the bus in my life. AC was not working, bus was full of laborer's travelling from Noida to Patna. Condition of bus was not worth for travelling. It would have been better to travel in a normal non-ac bus o[censored]PRTC.

Two other passengers who got down at Lucknow informed me that they paid Rs. 600/- each from New Delhi to Lucknow, but service in not worth. I realized that I have been looted by Redbus, my journey was quite less (about half) but I paid about double amount (Rs 1178) of co-passengers.

My complaint is that (1). correct time & correct boarding point should be displayed by the bus operators so that others should not suffer like me and (2). the excess amount charged by red bus from me must be refunded.

Respected Sir/Madam,
I had my bus ticket booked with Red Bus and the transport was Intercity Smart Bus Number -Nil (not reflected in the ticket), Driver's Contact- N A, scheduled from the Boarding Point of Nausad Chauraha at Indian Oil Petrol Pump, Date of Journey- 20/08/2021 timing at - 6:30 P.M.
I waited from 06:00 P.M. to 09:00 P.M. at the mentioned address but bus did not arrive and i was bound to move with another bus by getting ticket on the spot.Unfortunately there was no any means to communicate over phone.
I, therefore request you to please consider the problem created by the company which caused mental and physical harassment for me. The said company has to refund as soon as possible and the communication should be upto the mark.
Tickets are attached herewith.
Regards,
VIKRANT SINGH
[protected]

Redbus always support transporter, least bother about passengers, leave you unsafe in midnight without any information.
For any reason of transporter if you miss the bus the are responsible.

I was supposed board the 9:31 AM bus from Kolkata, Karunamoyee to Durgapur on 21st August 2021. However all of a sudden all the passengers were notified that the timing has been changed. I am supposed to attend an urgent meeting but till now the bus has not yet arrived. They charge money and this the service we get. I booked the ticket via Redbus

Details- Shyamoli Yatri Paribahan
Ticket Number- TQ9H67668294
PNR-96DX2Z3E
Fare-504

I cancelled this ticket but didn't got my refund
Ticket no-TQ9F36120456
PNR no- G42519880

PNR. NUMBER .[protected] . Raju panday
My journey noida sector 37 to deoria today
18/08/2021
Mere ko seat confirm nahi mila h
Mere ko bus number bhi nahi mila h
Please my ticket Cancel
Please my refund money
Please send me money

Thanks
Raju panday
[protected]

Ticket cant booked at that time but amount debited in my account. status seen as within 3 to 7 days amount credited but till date it cant be credited.

Dear Sir, I had booked 2 tickets to Bangaluru from Perinthalmanna (Kerala) on 12.8.2021. The operator informed me of cancelling the ticket and told you will get refund to source of payment. Still I didnt receive. Please update me about the refund status.
Booking details below:

redBus mTicket
Route: Perinthalmanna to Bangalore
Ticket No: TQ[protected]
Primary Passenger: Sidhik CK (47, MALE)
PNR: 118369
Trip Code: 232
Travels: Suraj Holidays
Departure: 09:45 PM Aug 12, 2021
Seat Numbers: L6, L5
Boarding point: perinthalmanna.
Suraj Holidays

Expecting your earliest response

Thank you,

Asharaf ali
Syzon solutions,
Perinthalmanna, Kerala-679326
Mobile:[protected]

Female seat has been booked, but bus operator not provided the desired seat

I must share this publicly. This app is so bad that after the booking the same day, the travel guy called and informed me that the bus had been canceled, and then I got the refund. Getting a refund is not a big deal. It's not any favor the company is doing. The next day again I booked the ticket for the same and then the next day when I called the bus driver and the red bus given person number, after a discussion they told me only two bookings had been made for the day still the bus will leave from the boarding point to destination. It was a matter of a female from my family who was traveling. They told me to cancel if I don't feel so or am scared about it. I canceled the ticked it showed a Non-refundable cancellation policy. I mean, what the hell. Are you just earning by these wicked things? Don't you have any positive way to handle your customers and make them happy. Also, I am a regular customer who is always using RedBus app for any booking. We can't even reach them as they have automated dialing recording customer service. What if a customer wants to call and explain things from his side. Not able to get to the customer care since morning. This was the last time I booked from the Redbus app. I need my refund of 700 no matter what—such a shame Redbus.

Salem to Chennai 10c night booking in red bus app. Payment all so paid 1300$. Boarding passion phone number send me.. okay I called boarding passion he tell me bus not runing.. payment refund I called he tell me red bus company.. okay I call customer care complaint number send it.. after no response..

redBus mTicket
Route: Salem to Chennai
Ticket No: TQ9B81604557
Primary Passenger: kishorekumar (31, MALE)
PNR: SKTL8EM050821
Trip Code: SCH16891215M
Travels: Sri Krishna Travels
Departure: 12:10 AM Aug 15, 2021
Seat Numbers: UB14, UB15
Boarding point: Vazhapadi tollgate
Address: Vazhapadi tollgate
Boarding point contact: [protected]
Sri Krishna Travels Customer Care:
Check your ticket : https://s.redbus.com/vzd81ja

I booked a ticket from chennai to Ponamaravathi on 31st July 2021, ticket was not booked but amount was debited, but I have not received refund amount. Ref no:[protected].

Its almost 11 days still there is no refund from Red Bus.
Received a call from Red bus that the ticket was booked so there will be no refund. When i informed them that i have a screenshot of "ticket could not booked". They just hanged the phone saying that they will get back.

I booked ticket on redbus (21st july )for travelling from belgaum to mumbai on 25th july . The bus operator cancelled the bus . My ticket booked amount was 2389.98 /- .till now i didnt get any refund i contacted my bank even they are saying it has not come . Please solve this issue as soon as possiblc.

Only refund msg came, no money

I tried to booked a ticket on 31st July 2021 from Chennai to ponamaravathy. The amount was debited and the ticket was not booked. Till now i have not got my refund. I have shared the screen shot of the same.

S.Irfan
[protected]...

Dear sir,

We booked a ticket from Tanuku to Hyderabad on 08.08.2021 at 9.45 PM. After reached Hyd, we requested driver (Mr.Sridhar) to stop the Bus at ESI Bus Stop. Instead of stopping at ESI Bus stop he stopped the bus after bus stop and he yelled on us like drunken person and used sudden brakes while getting down from the bus. We are the passengers of 4 Members and two Kids (3 and 4 Years) with Luggage faced an issue to catch another bus to reach our destination. The driver's attitude is not at all good on passengers as our request is only to stop the bus on ESI Bus stop.

I tried to boo the ticket on 7th Aug for 12th Aug. Journey between Peravurani to Chennai 3 tickets. Money has been removed from my account but no confirmation from redbus rs.2200. On 8th The bus operator called me for the trip since they mentioned that the ticket was booked for 8th evening 8:15PM. I was tried to book the ticket for 12th Aug. I tried to cancel or reschedule the ticket but unable to do. Called customercatre number but there...

Wast of time redbud waste

I made a booking 2:30pm on 6/8/2021 from Mumbai to Pune and the bus arrived at Borivali at 3:45 pm and there after it took 3 hours to reach Vashi (picking passengers from every corner of the city) Is this the kind of service Neeta is offering where there is no value for time and money. When I asked the guy from Neeta he responded very rudely and said this is the way we do our business daily. Hope you will look into these issues.
Bus No: MH-47-Y-8577

My details:
Dear RAJESH,
[protected]
Your PNR:[protected]
Journey: Mumbai To Pune
Seat: B
Date:[protected]:30 PM
Pickup: Borivali-(w) Neeta Travels, Opp. Gokul
Contact person was:Shatendra Negi [protected]

I AM UNABLE TO CANCEL THE TICKET NUMBER TQ[protected]

EMAIL WAS kavya.[protected]@gmail.com