I boarded Verma travels bus on 1/09/2021 which was booked through redbus, I had bags which were mostly backpacks and very light weight and a very small carton. At pick up where my family came to drop me my luggage was simply taken and kept and no discussion regarding it was done, even when I asked for luggage tags I was not given any, then at another stop they called me and forced to give huge amount of money for small and light bags that I was carrying, I was not shown any policy or anything related to the luggage cost even when I asked multiple times, I was harrassed till I didn't give the money or they won't let me in the bus. In the middle of the journey I was forced to pay a huge amount for small luggage. And they didn't let me talk to any official as well, then the bus was changed in the middle of the night, the bus was 3 hours delayed from it's time, the bus was not in a good condition, ac was making noise, and they were letting anyone in without ticked and picking up locals and all people, it was a terrible experience. I want to get a resolution or I'm gonna take this complaint further. This is not a justified situation that a Lady customer should be put in.
Oct 11, 2021
Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2021
Red Bus Customer Care's response Hi,
Greetings from all o[censored]s, here at redBus!
We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.
You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.
With regards,
Team redBus
Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Greetings from redBus Team!
Thank you for reaching out regarding your ticket number TQA[protected].
We understand how troublesome an experience it has been due to the seat wasn't provided and being misbehaved by the bus staff. Please be rest assured, the feedback has been noted and shared with the Roshan Travels.
As shared during our phone conversation, happy to share that the bus operator has agreed to provide a refund partially. The refund has been initiated from our end back to the source account.
As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.
Below are the refund details:
Refunded Amount: Rs. 351/-
Initiated on: 22/09/2021
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the Bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank
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Your redBuddy