Red Bus Complaints & Reviews

I mentioned my Boarding point was clearly in the ticket but the bus cleaner / driver who doesnt know my native language (telugu ) and as i didnt get his language (tamil) .He doesnt even know the location of my boarding point and saying to wait near another location point and when i called him after reaching the point said by the bus driver / cleaner he was at another ponit which further away from me .he insists that its my fault for missing the bus .Due to this bus miss i lost my money my time and i have to book ticket for another day so i request for either refund or replacement of ticket with another date

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 21, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: bijapur , karnataka

Very much disappointed that being such a popular application, REDBUS is unable to refund my money even when i did not get my ticket, i want my money back or else i would not take it that easy

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 19, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear redbus,
I am so much miserable to share you that I am you regular customer ..bt this time you have cheated, I have cancelled my ticket bt you have not refund my money back ...you just drop a message that you have successfully refund my money bt Till now I am not getting any money from your side ..plz do as needfull .

Oct 24, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: Redbus

Your ticket from Shrungartali (Guhagar) to Mumbai on[protected] through MSRTC has been cancelled successfully and a refund of ₹ 993.80 has been initiated to your Credit/Debit card **account. Below are your booking details for this ticket

TIN TQ9Y10028772 Date of Journey [protected]
Source Shrungartali (Guhagar) Destination Mumbai
Travels MSRTC Bus Type PARIVARTAN DAY ORDINARY
Boarding Time 08:30 Number of Seats 3
Seat Numbers 37, 39, 38
Your cancellation charges were deducted as per the below mentioned Operator's policy.

CANCELLATION POLICY
Cancellation time Cancellation charges
Before 14th Sep 08:30 AM ₹121 (10%)
After 14th Sep 08:30 AM & Before 14th Sep 08:30 PM ₹303 (25%)
After 14th Sep 08:30 PM & Before 15th Sep 04:30 AM ₹606 (50%)
After 15th Sep 04:30 AM & Before 15th Sep 08:30 AM ₹1212 (100%)
Below is the breakup of your refund:

BUS TICKET
Amount paid ₹ 1130.00
Refundable amount ₹ 993.80
Refund breakup
Amount Paid (excl discount & offers) ₹ 1130.00
Cancellation charges - ₹ 121.20
Reservation Fee - ₹ 15.00
Total Refund Amount ₹ 993.80

The money will be credited in your Credit/Debit card (******) account in 5-7 bank working days.

Thank You!

But 10 days gone money not yet received

Apr 13, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Sep 22, 2021

Updated by Suraj Solkar Not resolved yet.

Sep 23, 2021

Updated by Suraj Solkar Resolved

Verified Support

Mar 08, 2022

Red Bus Customer Care's response Dear Supriya,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TQ9Y10028772.

As we discussed during our phone conversation, we are equally concerned about the delay in the refund and hence we checked at the Payment Gateway.

We are happy to inform you that the amount has been refunded to the original source of payment used by you. A screenshot of the refund initiation from our end has also been attached for your reference.

As per the standard banking procedure, the amount should have been refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below the refund details:
Refunded Amount: Rs. 993.80/-
Initiated on: 08/09/2021
Source: Original mode of payment
ARN or Refund Reference Number: 74661701252125137970768

If you do not receive this amount within the expected time, please reach out to the Bank's customer care team using the number mentioned on the back of your card with the above-provided refund reference number. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.

Stay safe, stay healthy!
Your redBuddy

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WL Paulo Travels GA 07 F 8976 ticket booked online seat no. 2 by me is alloted to some one else.
[protected]@gmail.com

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 15, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: Redbus.com

I booked 2 tickets on 14th Sept, 2021 from Namrup to Guwahati . We were informed that the bus timing was 8:30 pm so we went to the bus stand but when we reached there we were told that the bus left at 4:30 as it was their regular timing . While trying to complain and reach the customer care we couldn't get a response from them either . Please help us resolve this issue . We were cheated on and even the cancellation cannot be done .

Oct 25, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hi
Today on 12th September I booked 3 seat for dhanbad from bokaro throght redbus official website, bus detail are follows.

Bus - Roshan Travels

Bus no. - JH09AK2216

Name - Roshan Ansari

My boarding point was naya more bus stand bokaro.

Bt the problem occurs when we get into our bus.
I had booked 3 seat as I am traveling with my family and there is 10yrs kid also with me.

When we get into bus we saw our seat is already sold to other passenger and on asking for our seat to conductor, he offers me other backside 2 searts only... And saying to manage and on asking again for rest one seat, he get angry and arguing with us and also torturing us to sit silently else they will through out us from bus...

Is it the way to taking to passenger.
How can passenger fill save on journey if buses have conductor like this who torturing and arguing with passenger without passenger fault...

We paid for three seat in middle area and geting other seat bt only 2...and also they threatening us.

We need justice... I am attaching one video and my ticket also...

Please take serious action against it...
Don't wana suffer more

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 1, 2021

Verified Support

Dear Manoj,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TQA[protected].

We understand how troublesome an experience it has been due to the seat wasn't provided and being misbehaved by the bus staff. Please be rest assured, the feedback has been noted and shared with the Roshan Travels.

As shared during our phone conversation, happy to share that the bus operator has agreed to provide a refund partially. The refund has been initiated from our end back to the source account.

As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:

Refunded Amount: Rs. 351/-
Initiated on: 22/09/2021
Source: Original mode of payment

If you do not receive this amount within the expected time, please reach out to the Bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank

We would love to hear from you on the support provided today. Please rate your experience on the interaction you had with us through a quick survey email which will be sent shortly.

Stay safe, stay healthy!

Your redBuddy

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Address: T13, Kumaran Apartment, Nagappan Street, Jaffarkhanpet

I try to book a ticket in today at 5.30 pm, 11.09.2021, at rams travels via Tiruchendur to Chennai. But the tickets was not booked at same time amount was debited from my account Rs 1575 . I try help from customer support at red Bus but they doesn't give right response. I want my amount, so give me right response .

Sivaramamoorthy k

Feb 28, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Sep 11, 2021

Updated by kal kai I try to book a ticket in today at 5.30 pm, 11.09.2021, at rams travels via Tiruchendur to Chennai. But the tickets was not booked at same time amount was debited from my account Rs 1575 . I try help from customer support at red Bus but they doesn't give right response. I want my amount, so give me right response

Verified Support

Jan 28, 2022

Red Bus Customer Care's response Hello,

Greetings from redBus team!

We tried connecting on the contact number. Unfortunately, the calls went unanswered.

Please refer to the email sent to your booking email ID for further details.

We strive to serve you better. Thankyou for choosing redBus.

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Address: Kurnool

I by mistake have booked a ticket and tried to cancel to within 5 mins and it was not possible thats not right .I don't agree with these policies .I need my refund .
What is the use eif I acted instantly and I lost my amount even the bus conductor told to contact urll .

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 12, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Lb nagar ,karmanghat

I booked ticket from hyd to ponnur I waited 3 hrs till night 2pm on road from 10.30pm ...customer care senior person his name binesh saying appreciate ur patience ur are great sir thank u for waiting pls wait 30 min like that ...worst exp from red bus

Mar 18, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Sep 10, 2021

Updated by Manoj reddy001 That are giving wrong complaint num

Sep 10, 2021

Updated by Manoj reddy001 I called customer care 10 times no one responded ...no manager ...no responce

Verified Support

Feb 03, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: At parda dist buldhana maharashtra

Dear team
I am anil tangade I am ur regular customer I have booked ticket of bus ns Anjali travel but this bus is not on time my pick up time is 9.47 and pick up location bus stand ahamadnagar...but I call driver and he say you come to bypass then I pick up you...sir what i do I am single person in unknown city...and my red bus ticket is 1150...and I also additional pay 200 riksha...this is not fair please remove this bus on your platform and refund m extra money

Oct 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Sep 09, 2021

Updated by Er Anil Tangade Please help for my issue

Sep 09, 2021

Updated by Er Anil Tangade Please give a good service

Verified Support

Sep 11, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked 2 bus tickets from Delhi to Manali for 31st Aug and paid 3600 total for it. The bus was cancelled by the operator citing that only 2 tickets were booked hence they were cancelling the tickets. It's been more than a week now, and still the amount hasn't been refunded. The status of the ticket also shows as "confirmed" on the site. The bus operators say that it has been cancelled from their end. This is PATHETIC customer service and if I don't get a revert soon, I will lodge a formal complaint.

Red Bus customer support has been notified about the posted complaint.

Sep 09, 2021

Updated by Aditi Paranjape Email ID: [protected]@gmail.com
Ticket Number: TQ9N32451016
Route: Delhi to Manali
Date: 31/08/2021

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I booked a ticket in redbud app from Coimbatore to Chennai on 07/09/21 via phone pey the amount is debited from my account and the transaction was completed but I didn't get the ticket, when I asked about this issue in red bus they said the payment is not done, i need a refund for the ticket...

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I boarded Verma travels bus on 1/09/2021 which was booked through redbus, I had bags which were mostly backpacks and very light weight and a very small carton. At pick up where my family came to drop me my luggage was simply taken and kept and no discussion regarding it was done, even when I asked for luggage tags I was not given any, then at another stop they called me and forced to give huge amount of money for small and light bags that I was carrying, I was not shown any policy or anything related to the luggage cost even when I asked multiple times, I was harrassed till I didn't give the money or they won't let me in the bus. In the middle of the journey I was forced to pay a huge amount for small luggage. And they didn't let me talk to any official as well, then the bus was changed in the middle of the night, the bus was 3 hours delayed from it's time, the bus was not in a good condition, ac was making noise, and they were letting anyone in without ticked and picking up locals and all people, it was a terrible experience. I want to get a resolution or I'm gonna take this complaint further. This is not a justified situation that a Lady customer should be put in.

Oct 11, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 391ss kda colony naubasta kanpur nagar, naubasta, kanpur

The Upsrtc bus has cancelled because his technical problem so refund my money my ticket no. Is TQ9X4304

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 7, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a ticket from Redbus from Bangalore to Coimbatore, I paid through gpay, payment was done but while redirecting back to the ticket page, it showed transaction failed.
Amount got deducted from my account, but redbus said transaction failed and ticket was not generated(will share the screenshot of the same transaction).
I had to rebook the ticket and paid the full amount once again as the journey was urgent.

I have still not received any notification about my money being refunded.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 7, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Respected sir
I have purchased a ticket from red bus for travelling from CUTTACK TO KOLKATA

due to some problem i have once rescheduled the ticket from 29th august to 10th September

Now again due to some problem when i was again rescheduling the ticket for 11th, there was no option for rescheduling

When i clicked the cancel button its stating that rescheduled ticket cannot be cancelled

Mail shyamoli poribahan as the bus service was from their end. They replied that i have to speak to red bus regarding this. I mailed the same to red bus

Today (5th september) a person called mr pratap [protected] called and told that as per their policy neither i can again reschedule of cancel the ticket which means due to their internal policy common people like us will loose our hard earned money

I WOULD REQUEST YOU TO LOOK IN TO THE MATTER SIR

Abhishek dasgupta
[protected]
[protected]@gmail.com

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 7, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 7, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

Red Bus Customer Care

from Bengaluru, Karnataka

Sep 7, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I want my money back. My payment is done successfully but i did not recieve my ticket. I called the customer care but they are not helpfull at all.

Oct 11, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

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I booked a ticket on 2 sept from Amaravati to aurangabad shree khuranna travels. My payment is successfully completed but i did not recieve the ticket.

Oct 18, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

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Address: Mumbai

Today we are traveling from Mumbai to Shirdi on 01/09/2021 are PNR: 187851, Seat No: 10, 9, Boarding:ANDHERI HANUMAN ROAD BUS STOP Bus No: MH 04 GP 7865 saibaba bus, Driver Name: pathan, Mobile: [protected]
Your bus staff is manners less not coordinate with passenger.one more staff said why are you come so late I have agencies when your staff said if you have any problem goes down to the bus.number of passenger complaining about seat no cause one passenger has window seat your staff taking extras money 💰 from another passenger and give. This seat .all seat have problem .bus not cleaning, bad smell comes out from seat.no any one wearing the mask.collect some passenger tickets and said if any call you from traveling company then say my ticket booking is online, please tell me how to trust on online booking, such as red bus because I every time book my ticket on redbus, I want response of this msg on my email other wise I registered police complaint on you, I think redbus is fake, email address [protected]@gmail.com

Oct 19, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2021

Red Bus Customer Care's response Dear Ravindra,

Greetings from redBus Team!.

Thank you for reaching out regarding your ticket number TQ9M80249189.

Each of your journeys is special to us and we are saddened to know your travel did not go well due to a seat change.

As shared during our phone conversation, our team got in touch with Maheshwaram Travels to sort this issue for you and we are happy to share that the bus operator is willing to refund the ticket amount partially back to the source account.

We have shared the details via email to the registered email ID. Please refer to the same for further details.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Stay safe, stay healthy!

Team redBus

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 50

Refund of money or replacement of ticket with another date

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Refund not received

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Not get refund in my account

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Cancellation ticket refund not received yet

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Seat no alloted twice

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Misinformation about bus timings

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Booked bus ticket through redbus bt not getting seat and also conductor misbehave and torturing us for asking our seat

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I want my Refund amount

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Ticket cancellation

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Hyd red bus zone ,,,3 hrs waited on road with mosquitoes

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Bus services

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Money not refunded even after bus was cancelled by the operator

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Payment has been done but ticket not received

Worst travel experience

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Upsrtc refund money because his bus is cancelled due to some technical problem

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Payment deducted from account, transaction successful but ticket not generated from , didn't get any notification about the refund

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Not rescheduling or refunding the money

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I am complaining about not receiving ticket after the payment is done

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I am complaining about not receiving ticket after the payment is done

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Staff of your travel is manners less

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