Red Bus Complaints & Reviews

Address: 112/102 Ramasamy Raja Nagar K R Nagar post Rajapalayam

For the cancelled ticket vide ref tq4g36879940 i have not received refund .

Aug 7, 2021

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 28, 2021

Verified Support

Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We are working on the concern raised and will share an update at the earliest.

Thank you for choosing redBus.

With regards,
Team redBus

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 29, 2021

Verified Support

Hi Chandra Sekar,

Thank you for reaching out to us regarding the refund status for your ticket no. TQ4G36879940.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.
Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 19th March 2021 to the mode of payment used by you for this transaction.

As discussed on the call, your refund has been initiated from our end on 19th March 2021 to the mode of payment used by you for this transaction.

PO No. :[protected]

Refunded Amount: Rs. 581.10/-

ARN or Refund Reference no.:[protected]

Basis the policy of your bank, the amount should have reflected in your account by now. Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above.

We have shared the details via email as well. Please refer to the same.

Have a great day!

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus

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Hii sir.
I have one ticket booked for my cusin. From banglore to palakkad. At the time of payment the amount will be debited from my account but the payment has been failed. I am trying several times to contact redbus cutomercare and grievanceofficer but not get any response. I need refund my amount.

Aug 7, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 28, 2021

Verified Support

Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number or share the details at mobile @redbus.in so that we can fetch the details to have a check and share an update.

Thank you for choosing redBus.

With regards,
Team redBus

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Sreenivasan parasu's [Complaint's author] reply, Apr 28, 2021

Thank you . I am satisfied for your customer service. I got refund amt.

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Hello sir/madam.I booked my ticket 23.22021 from the destination tirunelveli to vellore on (25.2.2021) through the redbus.They received my payment but they can't confirmed my ticket. Also they mentioned refund has been initiated in to my wallet account within 5-7 bank working days. Already 2 months gone.. still the payment was not received in to wallet / bank account. I'm so disappointed. I need my amount back rupees.650 immediately. Please try to respond my words.

Aug 8, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 25, 2021

Updated by Saaaaaa I need a refund immediately. I was waiting more than 2 months to receive my payment.

Verified Support

Apr 28, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number or share the details at mobile @redbus.in so that we can have a check and share an update.

Thank you for choosing redBus.

With regards,
Team redBus

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RedBus mTicket
Route: Indore to Guna
Ticket No:
TQ5N57984236
Passenger: Yogesh yadav 29, MALE
PNR: TS[protected]GQQP/710321/INDGUN2355
Travels:
Kamla Travels
Departure: 11:59 PM Apr 22, 2021
Seat Numbers:
9
Total fare paid: Rs.420.0
Boarding point: Vijay Nagar Near Uco Bank
Landmark: Manali Apartment Near Uco BankAddress:
Manali Apartment Near UCO Bank Sayaji Square, Indore, Madhya Pradesh 452010
Boarding point contact: [protected]
Kamla Travels Customer Care:
[protected] /4030845
---
--
---
Thanks for using redBus.
For seamless bus tracking and a hassle-free experience, install the redBus app now - https://m6pe.app.link/getredBus

redBus Helpline:[protected]--
Please show the QR code at the time of boarding for contactless check-in - https://s.redbus.com/5nzabb9--
Check your ticket : https://s.redbus.com/tvnp9ml--

T&C apply

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2021

Red Bus Customer Care's response Hi Yogesh,

Greetings from redBus!

Thank you for reaching out to us regarding the refund for your ticket number TQ5N57984236.

We tried reaching you with no luck. Your refund of INR 420/- has been initiated from our end on 23rd April 2021 to the mode of payment used by you for this transaction (E-Wallet - PhonPe). Basis the policy of your e-wallet, the amount should reflect in your e-wallet account in 48 hrs.

For any other questions please write to us at https://m.redbus.in/help

I hope I have been able to help you.

Take Care,
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have book online seat s -14 but on the way two people have right to seat acording to bus condctor, i have pay 3623.95

Aug 7, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 23, 2021

Verified Support

Hi,

Greetings from redBus!!

We are sorry to hear about the poor experience. Kindly revert with the ticket ID or share it with us at [protected]@redbus.in to assist you further.

Thank you,
Team redBus

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Address: B36, block11, first floor, old Rajendra nagar, opposite metro pillar no 125,pusa road, new delhi 110005

Hi team,
We booked red bus service janrath . Our boarding point was anand vihar bus terminal. Our time of boarding was at 4:00pm on 21 april 2021. We were waiting in Boarding point from 3:30 pm on 21 April 2021. We waited till 4:08 pm and called the contacts which were provided by Redbus. A person asked details and said that Bus has been cancelled and there isn't any alternate arrangements. So it was expected Atleast a prior information should have been sent. This is totally unfair. It is your responsibility to inform us properly on bus details. We want immediate refund of the money paid.
Ticket number: TQ5J97849468
Booked tickets for 3 people.
Total fare: 4721
Should we cancel our trips because of your irresponsibility?
I would like to get response immediately.
Regards,
Namita chaudhary

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 21, 2021

Verified Support

Hi Muthuraman,

Thank you for reaching out to us regarding the refund query.

Thank you for your time on the call. As discussed, we request you to share the details which we have asked on the call to assist you further. We request you to check your mail and revert on priority.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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V

Vinoddh

Apr 26, 2021

Hi red bus, our boarding point was Guntur padmaja petroll.bunk we are.stayed at 8.40.ie currect time but the sai sarvam.travells does not stop at boarding point. We are calling to provide number the number was switch off. He far away from guntur to vijayawada nearly 40 kms long. We have 2 kids in that time nite around 10.00 pm we are reached on bike and catch the bus. Worst worst service

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Hi,

Kritika this side from Jaipur. My registered number is [protected]. I had booked an AC Sleeper bus from Jaipur to Delhi for yesterday from Redbus. Timing of bus was at 11.55pm but at 10pm i got a call that your bus is cancelled and they asked me to shift in Non Ac bus. I didn’t travelled in that bus they said that i will get my refund in 24hrs/today. But i have just got the message from Redbus to give feedback about how my journey was.
So i just want to know why i m getting such messages from your company when I haven’t completed my journey from that bus. Also when will i get my refund. Requesting you guys to refund ticket money and revert on this mail as soon as possible.

Aug 7, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

May 1, 2021

Verified Support

Hi,

Greetings from redBus!!

We are sorry to hear about the poor experience. Kindly revert with the ticket ID or share it with us at [protected]@redbus.in to assist you further.

Thank you,
Team redBus

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My ticket number is TQ5F93378294 due to lockdown tamilnadu govt announced night time so i want to cancelled my ticket kindly do and credit refund to my account

Red Bus customer support has been notified about the posted complaint.

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Wantvto ticket cancallation request Ticket no-TQ5F93378294

Aug 7, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 21, 2021

Verified Support

Hi Muthuraman,

Thank you for reaching out to us regarding the refund query.

Thank you for your time on the call. As discussed, we request you to share the details which we have asked on the call to assist you further. We request you to check your mail and revert on priority.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Very very worst service.
3am clock sri Bhakyalashmi Travels bus is breakdown nobody pick my call. And also I paid extra amount in another bus my self only take a bus

Aug 7, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 19, 2021

Verified Support

Hi,

Greetings from redBus!!

We are sorry to hear about the poor experience. Kindly revert with the ticket ID or share it with us at [protected]@redbus.in to assist you further.

Thank you,
Team redBus

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Respected sir,

[protected] i booked a ticket with below details for[protected] journey but the bus operator(Easytrip travels) cancelled the service but REDBUS not refund the amount immediately for alternate booking also I booked return ticket for[protected] travel in same operator but they cancelled return service also for the same REDBUS not refund the amount for the alternate booking. So I mailed them but they not mention any refund time for the amount. Totally I suffered a lot due to this issue.
So I need refund immediately with compensation for problem created by REDBUS because service is cancelled by your side so you should refund and arrange alternate arrangements for my travel. So please I need refund with compensation else will see..

Ervadi (Ramanathapuram) - Chennai (Upcoming Journey)

Sunday, April 18, 2021

Ticket no: TQ5F35784302

PNR no: TS[protected]EIOC/24184/Ervadi (Ramnad) To Chennai

Chennai - Ervadi (Ramanathapuram) (Cancelled by Operator)

Saturday, April 17, 2021

Ticket no: TQ5F54682028

PNR no: TS[protected]JRRH/24183/ Chennai To Ervadi (Ramnad)

Sincerely,

Mohamed.

Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We are working on the concern raised and will share an update at the earliest.

Thank you for choosing redBus.

With regards,
Team redBus

Verified Support

Apr 20, 2021

Red Bus Customer Care's response Dear Mohamed,

Greetings from redBus!

We did go through the complaint details and we are humbly sorry for the inconvenience caused by this booking.
We tried connecting you twice on the contact number registered against the booking IDs. Unfortunately, the calls went unanswered.

We hereby confirm that a complete refund against the booking IDs: TQ5F35784302 and TQ5F54682028 are processed to the source account on 17th April 2021 and the same shall be reflecting in your account within the next 5-7 bank working days from the date of initiation.

We hope this helps.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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Address: SAI BABA NAGAR,KOTAKARAI,, GUMIDIPUNDI.

Greetings Sir,
i have booked a ticket for my brother and his friend in redbus for the journey on 12/04/2021
on that day the bus was not operated
The bus management said that the bus is not going to operate because low quantity of passengers
so the passenger (VijayKumar and Arulprakash) picked a rental car to reach chennai because they have flight that day night to go for dubai.
Now i complained many times but the redbus is refusing to payback my money.
please let me get a solution for this issue.

Gowdaman Ramasamy
[protected]

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2021

Red Bus Customer Care's response Hi Gowdaman,

Greetings from redBus!

Thank you for your time on the call.
We did validate the complaint details and have received the confirmation that the bus was operational and hence we will be unable to process any refund towards the booking.

As discussed, you did confirm that the bus was operational with a delay. Please be informed that the TNSTC has denied for any refund on this as the bus operated.

We regret any hassles caused on this booking. We strive to serve you better in future bookings with us.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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I booked a ticket from Salem to Chennai on 6/4/2021 at 11.55 PM through SRT Travels. That ticket was cancelled by bus operator due to bus break down. I got the notification as the refund initiated. But, that amount was not received through any mode. The amount will be 349.65. Pls help me to get my refund amount.

Aug 6, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 23, 2021

Verified Support

Hi,

Thank you for reaching out to us!

As discussed on the call, please check your bank statement if you have received the refund or not. If not, request that you share your bank statement in PDF format from 5th April 2021 to till date via clicking on the self help link on the redbus application. In case if you need any help you can reply to this email. we will connect with you.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help

Thank you for choosing redBus.

Have a great day!

Take Care,
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Jnv Kuchaman city Nagaur. Rajasthan

Yesterday, on 13/4/20, in the evening, I had not received any information from the bus booked from your Red Bus Mahavir Towels and I had not left the bus if I missed my bus. Please return my payment to me.

Aug 8, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We are sorry to hear about the poor experience. Kindly revert with the ticket ID/ registered email ID or share it on [protected]@redbus.in so that we can fetch the details. We are not able to get the details from the attached ticket copy as it is not clearly visible.

Thank you,
Team redBus

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A

Abhising

Apr 15, 2021

Yesterday, on 13/4/20, in the evening, I had not received any information from the bus booked from your Red Bus Mahaveer Trawels and I had not left the bus if I missed my bus. Please return my payment to me.I book tickets through Red bus for many years. Immediatly I used to get a message on whatsapp, But this time no through whatsapp sms and no any information for me. and no sms about seat confirmation message. after leaving the bus, I have been very upset with my family.I was not getting any other trawal immediately and my reservation was not in the railway also. After being disturbed all night, I had to trawal from there on the second day. He also suffered a loss of 1 day in the job. so, please, Refund me my ticket full money.

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Address: [email protected]

Ticket no:TQ[protected]
Tnstc-setc
Tiruvannamalai to Coimbatore
Annamalai.P
Age26
Male

This ticket canceled for 2 HR before traveling.but money not refunded. pls action this

Aug 6, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 19, 2021

Verified Support

Hi,

Greetings from redBus!!

We are sorry to hear about the poor experience. Kindly revert with the ticket ID/ registered email ID or share it on [protected]@redbus.in so that we can fetch the details. We are not able to get the details from the attached ticket copy as it is not clearly visible.

Thank you,
Team redBus

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We are Booking for 2 sleeper seats from guntur to kothagudem but you didn't give sleeper seat

You gave only one sleeper and one normal seat

What is this?
Is this fair?

We paid for sleeper that to TOO MUCH COST COMPARE TO OTHER

WHAT CAN WE DO

PLEASE HELP ME

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 15, 2021

Verified Support

Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We are working on the concern raised and will share an update at the earliest.

Thank you for choosing redBus.

With regards,
Team redBus

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 15, 2021

Verified Support

Hi,

Greetings from redBus!!

We are sorry to hear about the poor experience. Kindly share the ticket details and your concern with us at [protected]@redbus.in to assist you further.

Thank you,
Team redBus

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Address: 141, 2nd Floor, Kavi Lakshmeesha Road, V. V. PURAM

I had booked seat no.5 in SriTravels bus through red bus with PNR NO.28743 boarding at NR Colony at 8.35 pm. I was there at 8 pm and waited and called Mr. Umesh which was given in the message No.[protected]. Once he picked up and said it is coming at about 8.40 pm thereafter he did not pick the phone at all. I even tried the mobile number provided in the web site [protected]. But they also did not pick the call. I had waited till 11 pm and the police was very skeptical as there was lock down from 10pm to 5 am. I waited in vain till 11 pm and I could not travel to my native where I had a function today and also documentations to be done for the registration of property tomorrow on[protected]. I came to my house walking without there being any transport facility as there was lock down announced by the government. It is serious deficiency of service and also cheating the general public. I have paid Rs.1045/- for booking the ticket. I am forced to travel today due to the transports negligence and also the agent RedBus. Very horrifying experience. I will take up this issue to police for cheating and also to court for deficiency of service.

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We are working on the concern raised and will share an update at the earliest.

Thank you for choosing redBus.

With regards,
Team redBus

Verified Support

Apr 23, 2021

Red Bus Customer Care's response Hi Girish,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us with your query.

As discussed on the call we apologise for the inconvenience caused. We have processed a refund of INR 1048.95/- on 14th April 2021. This should reflect in your source account in 5-7 bank working days. As you have made the payment from credit card, request you to wait until your bill is generated. In case if you still not got your refund, please reply to this email with credit card statement from 14th April 2021 to till date. Thank you.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help

Thank you for choosing redBus.

Have a great day!

Take Care,
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: sri kalora lingeshwar english medium school, near KEB NHno -9 Humnabad

I cancelled my ticket on 8 April 2021.From Humnabad to Bangalore. Received msg 1200 refunded to ur acct. But nothing has come to acct. Mobile no [protected]

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 10, 2021

Verified Support

Hi Owen,

Thank you for reaching out to us regarding the refund status for your ticket no. TQ[protected]. I am your redBuddy Sumanth and I have been working on your case.

Your refund has been initiated from our end on 8th April 2021 to the mode of payment used by you for this transaction.

PO No. :[protected]
Refunded Amount: Rs. 1200/-
ARN no.:[protected]

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days. If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

I hope this response is satisfactory. For any other questions please write to us at https://m.redbus.in/help

As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me.

Please spare a moment to share your valuable inputs.

I hope I have been able to help you.

Take Care,
Sumanth
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 10, 2021

Verified Support

Hi Owen,

Thank you for reaching out to us regarding the refund status for your ticket no. TQ[protected]. I am your redBuddy Sumanth and I have been working on your case.

Your refund has been initiated from our end on 8th April 2021 to the mode of payment used by you for this transaction.

PO No. :[protected]

Refunded Amount: Rs. 1200/-

ARN no.:[protected]

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days. If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

I hope this response is satisfactory.

For any other questions please write to us at https://m.redbus.in/help

As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.

I hope I have been able to help you.

Take Care,

Sumanth

redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Surat

Mehkar to Surat Bus was Diesaster.
In this corona situation also in pasage 8-9 people Extra included in bus.
2-3 were drunked in bus.
No Safety Nothing.
52 Seat but apporx more then 60 passenger are added

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 10, 2021

Verified Support

Hi,

Greetings from redBus!!

We are sorry to hear about the poor experience. Kindly share the ticket details and your concern with us at [protected]@redbus.in to assist you further.

Thank you,
Team redBus

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Address: Domlur Layout, Karnataka Bangalore Bangalore District Karnataka India - 560071

Booked my bus ticket by redbus on 31 march 2021 (Tin): TQ4X19730695 from JAUNPUR to DELHI for dated 1 April 2021 that ticket amount was 1, 363.94(ticket amount)-149.99(Discount amount)=1, 213.95/- Rs. And Bus operator has cancelled the ticket on their own without any solid reason.
The problem is that still i have not received refund amount in my bank account. And in received cancellation mail they mentioned that they will return that amount within 7 days
So why they are not refunding my cancellation amount and i request kindly refund my money. Please give me response as soon as possible..

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 08, 2021

Updated by Vikrant Tiwari Mangal they are not taken any action about this cancellation . even not sending any confirmation mail and or even not getting any call from the redbus. So request to you please help me to get the refund amount.

Verified Support

Apr 10, 2021

Red Bus Customer Care's response Hi Vikrant,

Greetings from all o[censored]s, here at redBus!

We tried reaching you with no luck. We apologise for the inconvenience caused. We have processed a refund of INR 1213.95/- today. This should reflect in your source account in 5-7 bank working days. Thank you for choosing redBus.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help

Thank you for choosing redBus.

Have a great day!

Take Care,
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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