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Red Bus Complaints & Reviews

3.3
Updated: Dec 16, 2025
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Red Bus reviews & complaints page 59

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S
Shanu Sandeep
from Noida, Uttar Pradesh
Feb 8, 2021
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I done my payment via google pay on 7 th feb 2021, with upi reference id[protected] but ticket not booked
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    S
    shivaprasad451
    from Delhi, Delhi
    Feb 7, 2021
    Resolved
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    Resolved

    Website: www.redbus.in

    Date of incident: 05/02/2021.
    Description: I boarded the bus at Hebbal(Bangalore) to Hyderabad booked via redbus.in and my ticket number is TQ[protected].
    The bus is not at all following the cleanliness including the Covid19 guidelines. I found nearly 5-6 cockroaches and few flies roaming below my pillow in the bus. The seats were too dusty and full of foul smell. Due to this the passengers may be effected with unconditional health issues. Small children will be effected more. These redbus guys mentioned everything in clear about the Coivd19 guidelines. I was attacked with skin infection today in the morning as i deboarded the bus in Hyderabad. I would like to claim for my re-fund including the health charges.
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Red Bus customer support has been notified about the posted complaint.
    Verified Support
    Feb 09, 2021
    Red Bus Customer Care's response
    Hi,

    Greetings from redBus!!

    We are sorry to hear about the poor experience. That is definitely not the customer experience we wanted to deliver. We're working on your complaint. We will keep you posted with updates.

    Thank you,
    Team redBus.
    Verified Support
    Apr 03, 2021
    Red Bus Customer Care's response
    Hi Siva,

    Greetings from redBus!

    We tried to connect with you multiple times on the number 8***89***11 but with no luck.

    We have shared a detailed email to your registered email address s***apr***d4*[protected]@gmail.com

    Request you to check the same.

    Thank you,

    Team redBus!

    Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 
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      H
      Hari Chetia
      from Islāmpur, West Bengal
      Feb 7, 2021
      Resolved
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      Resolved

      Address: Dibrugarh

      Dear sir,
      I was travelled on your Red bus on *AS 06BC 5025* on 21/01/2021 with PNR No *26M9DTCR* from Duliajan to Guwahati. I don't get e ticket, only get SMS and there was not mention ticket price.
      So I humble request to you sir kindly send E-tiket and mention tiket price on tiket on my email address -
      *[protected]@gmail.com*
      [protected](Watssaap)
      Aug 6, 2021
      Complaint marked as Resolved 
      Red Bus customer support has been notified about the posted complaint.
      Hi Hari,

      Greetings from redBus!

      Please share your registered email id and mobile number via email to [protected]@redbus.in or revert with the details, so that we can assist you further by fetching the details. We are not able to get any details from the shared PNR.

      Thank you for choosing redBus.

      Take care
      Team redBus
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        K
        keshav moger
        from Madikeri, Karnataka
        Feb 4, 2021
        Resolved
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        Resolved

        Address: Bangalore
        Website: Redbus

        I have booked ticket from Bangalore to bhatkal travel date[protected] on[protected].Amount 600 was debited and ticket not generated.I have not recieved any confirmation from redbus team regarding refund .
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Red Bus customer support has been notified about the posted complaint.
        Feb 05, 2021
        Updated by keshav moger
        Refund not initiated by redbus team

        Hi Keshav,

        Greetings from redBus!

        Please share your registered email id and mobile number via email to [protected]@redbus.in or revert with the details, so that we can assist you further by fetching the details.

        Thank you for choosing redBus.

        Take care
        Team redBus
        Hi Keshav,

        Greetings from redBus!

        Thank you for your time on the call. We are glad to know that your concern has been resolved.

        As per your confirmation, we are closing this complaint as well.

        Thank you,

        Team redBus!

        Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 
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          N
          Nikitha R
          from Bengaluru, Karnataka
          Feb 4, 2021
          Resolved
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          Resolved

          Address: Bangalore

          It shows refunded but where is my refund Amount
          Aug 6, 2021
          Complaint marked as Resolved 
          Red Bus customer support has been notified about the posted complaint.
          Hi Nikitha,

          Greetings from redBus!

          Please share your registered email id and mobile number via email to [protected]@redbus.in, so we can assist you further.

          Thank you for choosing redBus.

          Take care
          redBuddy
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            K
            Kareem1512
            from Bengaluru, Karnataka
            Feb 4, 2021
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            Myself kareem, I tried booking a bus on 3rd Feb from Koyambedu Chennai to Bangalore around 6:10 pm, even though after selecting the source location as Koyambedu, after confirmation and payment completion it was booked as vellore for source location. Tried calling the concerned travels but they dint receive my call nor I received any response from them till now. Kindly reimburse my payment.
            +3 photos
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              K
              KPhouse
              Feb 3, 2021
              Resolved
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              Resolved

              I had booked ticket with SRS travel via red bus. The ticket was booked for Jan 20th Jan, Napoklu-Bangalore.

              On the same day got SMS from SRS travel on the cancellation. For refund I wrote several email attaching the SMS screen from SRS travel, but no refund has been paid.

              Below the ticket details.
              Ticket#TQ2P64342763
              PNR#TS[protected]

              I can share all the email done with Redbus.

              Regards,
              KP
              Aug 6, 2021
              Complaint marked as Resolved 
              Red Bus customer support has been notified about the posted complaint.
              Hi Kishore,

              Greetings from redBus!

              We regret the inconvenience caused due to this bus cancellation.

              The full refund has been initiated from our end today and this will reflect in your source account within 5 to 7 business days.

              Thank you for reaching out to us.

              Team redBus!

              Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                P
                Preethi Baskar
                from Koradachcheri, Tamil Nadu
                Feb 2, 2021
                Resolved
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                Resolved

                Website: Redbus

                Tried contacting red bus customer care but now they are sending via sms that bank will return since they didn't not receive the amount. But in gpay showing that amount debited. Kindly look on to solve it 🙏
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Red Bus customer support has been notified about the posted complaint.
                Verified Support
                Mar 26, 2021
                Red Bus Customer Care's response
                Hi Preethi,

                Greetings from redBus!

                We are really sorry for the trouble. Please share your registered email id and mobile number via email to [protected]@redbus.in, so we can assist you further.

                Thank you for choosing redBus.

                Take care
                redBuddy
                Hi Preethi,

                Greetings from redBus!

                Please share your registered email id and mobile number via email to [protected]@redbus.in, so we can assist you further.

                Thank you for choosing redBus.

                Take care
                redBuddy
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                  N
                  N Rao S
                  from Mumbai, Maharashtra
                  Feb 1, 2021
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                  Ticket details:
                  Date:8th Jan 2021
                  Route: Ahmednagar to Mumbai
                  Ticket number: TPDG37493458
                  Passenger name: Ashwini Shinde (30 female)
                  PNR: 41968941/678863/[protected]
                  Seat number: 15/16/19/20
                  Departure: 1:05pm
                  Total fare paid : 2080
                  Boarding point: Tarakpur

                  With respect to the above details, Please note we made a reservation for four for an AC BUS .. However, the bus that arrived was a non-AC.
                  Its been nearly a month and we haven't received our money back.
                  Please do the needful asap!

                  Thankyou
                  Red Bus customer support has been notified about the posted complaint.
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                    S
                    Suja Kesava
                    Jan 29, 2021
                    Resolved
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                    PY 02 Q 6399 universal travels I booked on 27th Jan 2021 timing 1.35 bus was problem bus tire fired on that day at Chidambaram near...that travels not arrange any travel or bus...am standing longtime..afterthat I returned to my home...so pls refund that amount
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Red Bus customer support has been notified about the posted complaint.
                    Hi Suja,

                    Greetings from redBus!

                    We are sorry to hear about your poor experience. Kindly share your concern in detail along with ticket id at [protected]@redbus.in. We promise to improve our services and serve you better going forward.

                    Thank you,
                    Team redBus
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                      D
                      Deepa Aanand Srinivasan
                      from Gurgaon, Haryana
                      Jan 27, 2021
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                      This mail is regarding today's afternoon trip . I booked an auto from Urli Devachi St. MAthews Academy and Junior College to Salunke Vihar St. Mathews Academy and Junior College for which the charge was RS.103 only.. The vehicle Number MH12 RP 5675 came latearound 15 minutes late. When the driver started instead of driving straight to our destination, he went to fill CNG which is around 3.5 kms from St. MAthews Academyand Junior College Urli Devachi campus. After he dropped us at Salunke Vihar I paid him RS. 103 as this was the amount shown when I booked. But this driver was charging us Rs. 171 for the extra time he took to fill the CNG for his vehicle which is not at all fair.. I also told him that he should have filled CNG or should have cancelled it if he had not filled to drive smoothly. I refused to pay the extra amount but he stood there asking for the extra money which was charged due to his personal work . I seriously feel such drivers should be given enough knowledge . I am very sorry to say that I had to face this issue which is the first time as I regularly book autorickshaw from Uber morning and afternoon..

                      Waiting for positive responseI had booked an autorickshaw from St. Mathews Academy and Junior College(Urli Devachi ) to
                      Red Bus customer support has been notified about the posted complaint.
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                        G
                        Gautam Sharma Tejrasar
                        Jan 27, 2021
                        Resolved
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                        Resolved

                        Bus is not coming

                        Address: Nadiad old bus stand

                        I'm booked confined ticket but bus is not coming soo my all problems are cancelled and I'm call red bus customer care but not responsible anything...
                        +2 photos
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                        N
                        Nikita Chitte
                        Jan 27, 2021
                        Resolved
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                        Resolved

                        Address: Dombivli

                        I have done same thing on 13th January I didn't get any refund. I have all proofs that I have made the payment.
                        Plz check it and issue my refund as soon as possible.. I am giving you the all explanation of that below..

                        I have made transaction of 1, 260 rupees on 13th January 2021 on bus booking of sai Abhishek tours and travels from dombivli to shirpur. I have done payment via Phonepay UPI I'd and I got message that your money against Redbus is successful. But after that on Redbus app they are showing that your payment failed.
                        +2 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Red Bus customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 02, 2021
                        Red Bus Customer Care's response
                        Hi Nikita,

                        Greetings from redBus!

                        Please share your registered email id and mobile number via email to [protected]@redbus.in, so we can assist you further.

                        Thank you for choosing redBus.

                        Take care
                        redBuddy
                        Verified Support
                        Feb 28, 2021
                        Red Bus Customer Care's response
                        Hi Nikita,

                        Greetings from redBus!

                        We are sorry for the inconvenience caused here. We tried fetching the details from the screenshots attached. Unfortunately, we are unable to fetch the details.

                        Please share your registered email id and mobile number via email to [protected]@redbus.in, so we can assist you further.

                        Thank you for choosing redBus.

                        Take care
                        redBuddy
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                          N
                          Nikita Chitte
                          Jan 26, 2021
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                          Payment Done but tickets not given

                          Address: Dombivli

                          I have done payment of bus ticket booking through Google pay on Redbus app. And I get message that your money debited and your transaction done. But after that on red bus app they are showing that your payment failed. I want my money that were deducted....
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                          U
                          Umeshbora
                          Jan 25, 2021
                          Resolved
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                          Resolved

                          Tour Bus Operator Changed in Last Moment

                          Address: www.redbus.in

                          My Ticket no is TQ2Q82641580. I have booked ticket from Delhi to Manali for 24-Jan in Yellow Pedals Bus operator. Fare was Rs 2342.9 For 2 Passengers which includes GST and Travel Insurance. We also received sms from Yellow pedals operator in which Bus details and Timing are mentioned.But at the last moment they changed the Boarding locations and the Bus Operator agency. We booked ticket for yellow padels but travelled in Northern travels...
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                          K
                          kombli
                          from Delhi, Delhi
                          Jan 25, 2021
                          Resolved
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                          Resolved

                          Dear Redbus,
                          I tried to book a ticket on 22/1/21 on Red bus for VRL bus date of travelling 26/1/21. seat booked was L7, ticket amount was 765 which was deducted from my account after that your portal shows ticket booking was unsuccessful due to payment not received. I am attaching here both the screen shot of Red bus unsuccessful message and message from my bank saying payment deducted from my account. pls check and return my money to my account.
                          thanks and regards,
                          Sunil.
                          mob - [protected]
                          +2 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Red Bus customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 27, 2021
                          Red Bus Customer Care's response
                          Hi Sunil,

                          Greetings from the redBus!

                          We truly regret the inconvenience faced due to the transaction failure. This occurred due to a technical error at your bank’s end. On checking, we see that a refund of Rs 765/- has been auto refunded back to the payment source on 25th January 2021. It will be credited back in 5 to 7 business days as per the standard banking procedure. Kindly wait for the refund credit as per the timeline shared. We appreciate your kind patience in this regard.

                          Thank you,
                          Team redBus
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                            B
                            Bhanu Sattawan
                            Jan 24, 2021
                            Resolved
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                            Resolved

                            Address: Sunway travel company, HANUMANGARH

                            सर जी प्रणाम
                            सर जी मे कल 23 जनवरी 2020 को हनुमानगढ़ से जयपुर के लिय redbus app से Sunway travel की बस में सीट नंबर s4 online प्राप्त की थी किन्तु बस hanumangarh मे बस बैठते समय बस ऑपरेटर ने अवगत कराया की आपकी सीट सिंगल के स्थान पर डबल मे चेंज कर दिया है और दूसरी सीट ब्लाक कर दिया कोई दूसरा व्यक्ति नहीं बैठेगा किन्तु थोड़ी आगे चल कर बस कन्डक्टर ने उस सीट से उतार दिया और सबसे आगे वाला सीट डबल मे चेंज कर दिया है जबकि उनको मेरे द्वारा पहले ही जानकारी दी गई थी कि मे स्लिप डिस्क की बीमारी से पीड़ित हू और एक बार ही सीट मे बैठने के बाद बार बार ऊपर नीचे च ड ने में असमर्थ हू इसलिए कृपया मुझे हुई शारीरिक परेशानी के लिए क्षतिपूर्ति दिलाने की कृपा करें
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Red Bus customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 27, 2021
                            Red Bus Customer Care's response
                            Hi Bhanu,

                            Greetings from the redBus!!

                            We are sorry to hear about the poor experience. We do not want any of our customers to come across such issues. Kindly share your ticket details at [protected]@redbus.in. We promise to improve our services and serve you better going forward.

                            Thank you,
                            Team redBus
                            Hi Bhanu,

                            Greetings from redBus!

                            We are sorry to hear about your poor experience. Kindly share your concern along with ticket id at [protected]@redbus.in. We promise to improve our services and serve you better going forward.

                            Awaiting your email.

                            Thank you,
                            Team redBus
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                              A
                              Ariya kumar
                              from Chengalpattu, Tamil Nadu
                              Jan 23, 2021
                              Resolved
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                              Resolved

                              Suddently my ticket got cancelled 1 day before my travel and got the refund. I need to register this complaint as it had caused a big loss for me.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Red Bus customer support has been notified about the posted complaint.
                              Hi Ariya,

                              Greetings from redBus!

                              We are sorry to hear about your poor experience. Kindly share your concern in detail along with ticket id at [protected]@redbus.in. We promise to improve our services and serve you better going forward.

                              Awaiting your email.

                              Thank you,
                              Team redBus
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                                N
                                Narsinh Prajapati
                                from Vadodara, Gujarat
                                Jan 23, 2021
                                Resolved
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                                Resolved

                                Address: 2nd floor, Konterra building, plot 505, Phase III, Gurugram, Haryana 122016

                                Dear sir/madam,
                                I My self Narsinh Prajapati.i am book my ticket using Redbus application. So my Boarding time 04:49 AM jan 22, 2021 but bus get early around 04:00 AM and driver call me around 10 minute early so I am miss my buss. As per contact person talk its refund my amount but still amount not refund in my account. so please needful for this.

                                Ticket Information:
                                Route: Nadiad to Rajkot (Gujarat)
                                Ticket No:
                                TQ2Q88392085
                                Passenger: Narsinh Prajapati 29, MALE
                                PNR: ZB[protected]
                                Travels:
                                zingbus
                                Departure: 04:49 AM Jan 22, 2021
                                Seat Numbers:
                                33
                                Total fare paid: Rs.415.0
                                Boarding point: Nadiad Expressway
                                Landmark: N/AAddress:
                                Nadiad Expressway
                                Boarding point contact: N/A
                                zingbus Customer Care:
                                [protected]

                                Thanks,
                                Narsinh
                                +1 photos
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Red Bus customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 28, 2021
                                Red Bus Customer Care's response
                                Hi Narsinh,

                                Greetings from the redBus!

                                We are sorry to hear about the poor experience and truly regret the inconvenience caused. We have escalated your complaint to the relevant team. We will keep you posted with updates. Kindly bear with us.

                                Thank you,
                                Team redBus
                                Verified Support
                                Feb 06, 2021
                                Red Bus Customer Care's response
                                Hi Narsinh,

                                Greetings from redBus!

                                We regret the inconvenience caused.

                                The full refund has been initiated from our end on 28th January 2021, and this will reflect in your source account within 5 to 7 business days from the date of refund initiation.

                                Thank you for reaching out to us.

                                Team redBus!

                                Note: "redBus or its representative will never ask for - OTP, CVV or PIN for any reason. Please do not share such details either via call/SMS/email"
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                                  Ankit_482
                                  Jan 23, 2021
                                  Resolved
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                                  Resolved

                                  I booked a bus thru redbus...bcoz of irresponsible behaviour of bus staff, one of the windows glass got broken and all fell.on me...not only I could have lost my eyes and but it could have destroyed my face too...but the buss staff is so causal like nothing happened..they don't have any first aid assistance..they were not ready to change my seat...after lot of begging, they finally let me change my seat..red bus customercare is also vry casual about the same..she said she is transferring chat to supervisor but instead ended the chat..I m really disappointed
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Red Bus customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 24, 2021
                                  Red Bus Customer Care's response
                                  Hi Ankit,

                                  Greetings from redBus!

                                  We are sorry to hear about your poor experience. Kindly share your concern in detail along with ticket id at [protected]@redbus.in. We promise to improve our services and serve you better going forward.

                                  Thank you,
                                  Team redBus
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