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Red Bus Complaints & Reviews

3.4
Updated: May 11, 2026
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Red Bus reviews & complaints page 59

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S
Susainathan
from Panruti, Tamil Nadu
Mar 2, 2021
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Bus was delayed and refund not possible

Address: Savariyarpuram

I had booked ticket (ticket no:TQ3U[protected]through redbus(RKT tours and travels), travel date on 27th February at 1:45am from Kallakurichi tollgate to Chennai airport (seat LA2, LA3), around 12midnight I have called bus operator([protected]) to confirm my bus schedule and they have said that the bus was delayed for 1hour and I got very shocked because my flight time was early morning at 7am, we have requested operator to give us the alternative...
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Vision06
from Ahmedabad, Gujarat
Mar 2, 2021
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Hi,
I was trying to book a ticket but booking was not processed and then i have tried to book the ticket again . I got the booking but the amount was deducted twice. Need help not satisfied with the customer care of red bus .

So i need the refund now.
Please do the needful.
Aug 12, 2021
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2021
Red Bus Customer Care's response
Hi,

Greetings from redBus!!

We are sorry to hear this. Kindly contact us at [protected]@redbus.in and share the email ID used for booking tickets to check and assist you further.

Awaiting your email.

Thank you,
Team redBus
Ticket amount deducted twice.No refund received.
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    G
    Gopal_varsakiya
    from Bengaluru, Karnataka
    Mar 2, 2021
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    Address: 348/6 Ravipark Township Jamnagar

    I have booked tickets from jaypur to jamngar non ac sleeper they charged me 1499 rs for sleeper class but when bus came to rajkot they denied for Jamnagar. They told me about jamngar bus will come after 2 hours they wested my time and money . And one other person was available with me at that time he charged same ticket for 900 rs they don't receive my call by red bus and shri balaji travels please do the needful
    Red Bus customer support has been notified about the posted complaint.
    Mar 04, 2021
    Updated by Gopal_varsakiya
    Still not getting any resolution from red bus i paid more then actual fare i treated like a labour and bus wasn't arrive at the Jamnagar i was late for 3 hours

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      P
      Pranali Fokmare
      Mar 2, 2021
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      My ticket for journey from akot to pune ticket number 364QGDVC, PNR 364QGDVC was cancelled, on 28-Feb-2021. Also I received msg from Red bus on 4:17 pm
      Red Bus customer support has been notified about the posted complaint.
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        M
        Menitesh
        from Noida, Uttar Pradesh
        Mar 1, 2021
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        Address: H-44, Girdhar nagar colony, sector B

        I wanted to cancel my ticket (Ticket No - TQ3Y[protected] hours before timing of Safar express tour and Travels. But now i went through all proces of cancellation got to know that only bus operator can cancel it but he is not ready to cancel. Instead of cancel my ticket he is saying that he will report me as an unreported there.
        This is really hurtful thing that i have got it from any online services.
        I was supposed to travel today( 1 March 2021) but can't go due to raising cases of corona in Delhi.
        Kindly pls help me to get my refund.
        My name is Nitesh Kumar Singh and my email id is [protected]@gmail.com
        My PNR number is[protected].
        Total fare paid is Rs 1641.45
        Aug 12, 2021
        Complaint marked as Resolved 
        Red Bus customer support has been notified about the posted complaint.
        Verified Support
        Mar 03, 2021
        Red Bus Customer Care's response
        Hi Menitesh,

        Greetings from redBus!

        We are sorry to hear that you were not able to travel. However, we would like to inform you that as per the bus operator's cancellation policy the cancellation window expired at 08:05 AM on 1st March 2021. Hence, the ticket was not canceled. Kindly refer to the E-ticket for more details on the cancellation policy from the bus operator's end.

        Thank you,
        Team redBus
        Dear TEAM redBus,
        Saying sorry is not a solution of it. Please give provide me that amount. It really takes hard work to earn those money. Do not be so insensitive . I am waiting for positive response from your side.
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          C
          Chiman Daki
          from Gaya, Bihar
          Mar 1, 2021
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          I booked ticket nd my money debited twice that is 140 and 140.. How can i do retrieve it
          Red Bus customer support has been notified about the posted complaint.
          Hi Chiman,

          Greetings from redBus!

          We are sorry to hear this and truly regret the inconvenience caused. Kindly share your email ID used for booking at [protected]@redbus.in to check and assist you further

          Thank you,
          Team redBus
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            S
            Sarwan Shekhawat
            from Noida, Uttar Pradesh
            Mar 1, 2021
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            I wan
            GSRTC: PNR:G39710793, DOJ:01/03/2021, Pickup Point:AHMEDABAD ISCON, GJ-07-YZ-6132..as i booked a GSRTC bus from Ahemdabad to dhrangadhra..5:30 a.m on 01/03/2021..n pickup point as isckon..The bus staff didn't picked me up from there and when I called them was giving wrong information that about to reach and then after 10 minutes when I called, said have left long ago.. pathetic behaviour..no at all acceptable..highly disappointed..I want my money back.
            Red Bus customer support has been notified about the posted complaint.
            Hi Sarwan,

            Greetings from redBus!

            We are sorry to hear about the poor experience and truly regret the inconvenience caused. We are unable to find any booking details with the PNR shared. Kindly share your ticket ID at [protected]@redbus.in to check and assist you further

            Thank you,
            Team redBus
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              S
              skanda S
              from Bengaluru, Karnataka
              Feb 27, 2021
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              I booked my bus ticket by REDBUS on 17 FEBRUARY 2021(Ticket number (TIN): TQ3K35566565 from Bengaluru to Hospet for dated 01 MARCH 2021 that tckt amount was 1200/- Rs. and cancelled it on 25 FEBRUARY( refund reference number is 30005110481048116185865. )

              But my problem is that I recieved the mail that the claim amount has been refunded. But still i have not received that refund amount in my bank account as my DEBIT CARD WAS BLOCKED DURING THE TIME I RECIEVED YOUR MAIL. Now I have recieved and activated another debit card for my same bank account. How can I recieve the refund amount.
              Red Bus customer support has been notified about the posted complaint.
              Hi Skanda,

              Greetings from all o[censored]s, here at redBus!

              Thank you for reaching out to us with your query. I am your redBuddy Akanksha and I have been working on your case.

              As discussed on the call, please be informed that the refund against the booking ID: TQ3K35566565, was processed on 25th February 2021 against the refund reference ID: 30005110481048116185865.
              Also, booking ID: TQ3U74052046, was processed on 25th February 2021 against the refund reference ID: 30003710561056129760949.
              The amount should be reflecting in your account within the next 5-7 bank working days as per the standard banking procedures.

              Attached below is the screenshot for your reference.

              For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help

              As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.

              Thank you for choosing redBus.
              Have a great day!

              Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

              Take Care,
              Akanksha
              redBuddy
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                R
                rajabhinav
                from Karnāl, Haryana
                Feb 25, 2021
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                Address: B-36,Block-11, 1st Floor, Old Rajinder Nagar, Opposite metro pillar no-125, Pusa Road, New Delhi-110005
                Website: www.redbus.com

                Sir,
                I want to take your kind attention about inconvenience happens to me and my family.

                I, abhinav raj have booked qty-02 ticket from red bus for the journey from gurugram to amritsar on date 19 feb 2021 .I was waiting at rajiv chowk (boarding point) with my family and child and lots of peferable lagguage .I have booked auto rockshaw for reaching boarding points before half an hours before but there is no bus seen at boarding points.I am very surprised to see this and called to red bus operator, after many attempt, operator receive the call and told about bus cancellation.They cannot cancel the bus on the same day if cancelled they have to provide another bus but they donot do the same .
                For this journey, I have taken leave, which waste my number of leave day beacause leave is limited in my profession and not got leave easily so it is not only wasted my leave day but also loss of money and allowance of whole leave duartion.I was mentally depressed after hearing about bus cancellation and not completeing about my trip to amritsar .
                So i want to also claim Rs 50000/- as compesnsation for all my loss and mentally harrasement of sudden trip cancellation .
                You are requested to take matter as sympathetically and claim my compensation as earliest.

                Thanks

                Mob No-[protected] (booked trip with this number)
                Date-25 feb 2021 (date of filling complain)
                Abhinav Raj (complaint name)
                Red Bus customer support has been notified about the posted complaint.
                Feb 25, 2021
                Updated by rajabhinav
                screenshot attacted of redbus ticket.

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                  M
                  Mukesh Kumar gour
                  Feb 25, 2021
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                  Refund of canceled ticket payment.

                  Address: Kota
                  Website: Red bus

                  Hello sir, I booked a ticket on Redbus yesterday. But for some reason, I had to cancel the ticket. But my ticket number has not been returned yet, TQ3S58361548, PNR:[protected]...
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                  inshu jain
                  Feb 24, 2021
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                  We have booked 12 tickets from Kasol to delhi on 23 February. The bus was from Kasol but we were told to board from bhuntar, afterwards we weren't provided the same seats we have booked and we also not provided the same bus we have booked.
                  Red Bus customer support has been notified about the posted complaint.
                  Hi,

                  Greetings from redBus!

                  We are sorry to hear about the poor experience. We request you to kindly contact us at [protected]@redbus.in and share the email ID used for booking to assist you further.

                  Thank you,
                  Team redBus
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                    A
                    anilachari
                    Feb 24, 2021
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                    Address: MAIN ROAD BORIGUMMA

                    As i am booking a ticket nabarangpur to bhubaneswar but payment deduducted but i cant get ticket booking mobile number is[protected]
                    mail id is anil.[protected]@gmail.com of transaction id is [protected]IGAKOYFND3
                    Red Bus customer support has been notified about the posted complaint.
                    Hi,

                    Greetings from redBus!

                    We are sorry to hear about the poor experience. We request you to kindly contact us at [protected]@redbus.in and share the email ID used for booking to assist you further.

                    Thank you,
                    Team redBus
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                      D
                      dheerajtiwari
                      Feb 24, 2021
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                      I tried to book online bus ticket on 24th February 2021 on Arsh bus from Ranchi to Garhwa .An amount of Rs 640 was deducted but the ticket was not booked.
                      Kindly look into it and refund my money
                      Red Bus customer support has been notified about the posted complaint.
                      Hi,

                      Greetings from redBus!

                      We are sorry to hear about the poor experience. We request you to kindly contact us at [protected]@redbus.in and share the email ID used for booking to assist you further.

                      Thank you,
                      Team redBus
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                        P
                        ponny1286
                        Feb 23, 2021
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                        Address: Ponnamma, chakkupallam P. O Anakkara, iddukki dist.
                        Website: Red bus

                        Have booked a ticket in the name of Anisha C. M on 07/02/21 for the journey on 09/02/21from Kumily to Bangalore through SETC. But the first time they deducted the amount but ticket is not confirmed. Again 2nd time i booked that is confirmed and i paid again Rs 680.But the first time they deducted that amount was not refunded to me till today. I have booked through [protected] phone number. The payment i have done it through google pay. I contacted to redbus toll free number they informed that the amount which they have debited first time that will be refunded with in 7 days. But till today i didt received the same. You can contact me in the following number [protected]. Kindly look in to the matter immediately and try to solve the problem
                        By Ponnamma
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Red Bus customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 05, 2021
                        Red Bus Customer Care's response
                        Hi,

                        Greetings from redBus!

                        Thank you for reaching out to us regarding the refund for your failed transaction.

                        As discussed on call with Ms. Ponnamma on 4th march 2021, we have not received the amount and would request you to get in touch with the bank for the same.

                        Also for any assistance, you can write to us at [protected]@redbus.in. We are always here to assist you.

                        Regards,
                        Team redBus.
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                          Purushothaman Muthuvenkataraman
                          Feb 22, 2021
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                          Address: No.4(GF-1),29 th cross st, Avvai nagar, Lawspet, Puducherry -605008.

                          I had booked bus ticket in SETC through your red bus app on[protected].I had cancelled the ticket on[protected] morning.I got the message that an amount of Rs131.25 was refunded to the same source of credit ( Vijaya Bank Debit card - Now it is bank of Baroda).But till date the was not credited in my bank account.I have send so many messages but I had received very poor response only.Kindly take necessary steps to refund my amount. Or send me transaction particulars so that I can contact my bank and let me know the position.Kindly do the needful at the earliest please.
                          Red Bus customer support has been notified about the posted complaint.
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                            W
                            wasimbukhari
                            Feb 21, 2021
                            Resolved
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                            Resolved

                            Address: Mithapur
                            Website: www.paavantravels.com

                            I had 5 Tickets booked from Mithapur to Ahmedabad for traveling on Feb 21, 2020 at 7:55 PM in Paavan Travels. The bus operator didn't even cared to call me once when I couldn't reach bus pick up point in time. I had to catch up with the bus taking private vehicle that caused me extra charges. Totally dissatisfied with services of booking agent of Paavan Travels in Mithapur.
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Red Bus customer support has been notified about the posted complaint.
                            Feb 21, 2021
                            Updated by wasimbukhari
                            I had 5 Tickets booked from Mithapur to Ahmedabad for traveling on Feb 21, 2020 at 7:55 PM in Paavan Travels. The bus operator didn't even cared to call me once when I couldn't reach bus pick up point in time. I had to catch up with the bus taking private vehicle that caused me extra charges. Totally dissatisfied with services of booking agent of Paavan Travels in Mithapur.
                            Verified Support
                            Feb 23, 2021
                            Red Bus Customer Care's response
                            Hi,

                            Greetings from redBus!

                            We are sorry to hear about the poor experience. We request you to kindly contact us at [protected]@redbus.in and share the email ID used for booking to assist you further.

                            Thank you,
                            Team redBus
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                              A
                              Ashish Parab18
                              from Mumbai, Maharashtra
                              Feb 21, 2021
                              Resolved
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                              Resolved

                              Website: m.redbus.in

                              I shared my issue to Red bus customer care executive .
                              She refused to refund amount Rs.600, which I spent for wrong dropping point by prassanna purple's driver even full amount paid by me ie start to end Rs.1700/person Total Rs.3400.

                              Total west of time and money.
                              After this I will never book any tickets from redbus.
                              Worst service you are providing.
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Red Bus customer support has been notified about the posted complaint.
                              Feb 21, 2021
                              Updated by Ashish Parab18
                              redBus mTicket
                              Route: Nashik to Goa
                              Ticket No:
                              TQ3N53530927
                              Passenger: Ashish Mohan Parab 38, MALE
                              PNR:[protected]
                              Verified Support
                              Mar 04, 2021
                              Red Bus Customer Care's response
                              Hi Ashish,

                              Greetings from redBus!

                              Thank you for reaching out to us regarding the dropping point issue with your ticket no. TQ3N53530927 . We are sorry or the inconvenience.

                              As discussed on call with Mr. Ashish on [protected] on 4th March 2021 we have shared your feedback with the bus operator. We from redBus with your consent has initiated a refund of Rs.300/- today and will reflect within 5 - 7 bank working days in the source account for the inconvenience caused to you.
                              Thank you for your time on call.
                              Regards,
                              Team redBus.
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                                V
                                Vinodrathor
                                from Kolgaon, Maharashtra
                                Feb 20, 2021
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                                I have book a ticket No TQ3N60249870 from pune to jodhpur on date 20 February 2021, through Red bus and Bus is MR Traval.
                                My Pick point was Nashik phata, at 16:50.pm at Ishwar Travels, I reached at Ishwar traval at 16:00pm and same informed bus driver at 16:10.
                                I waited till 17 :00 pm, but bus didn't reach at pick up point and driver didn't called me.
                                So I called to bus driver and he replied you need to come at wakad pick point.
                                Within 15Miniuts.
                                How is possible to reach from Nashik phata to wakad by auto.
                                Finally I hired an auto from Nashik phata to wakhad sani mandir and paid rs 250 charges.
                                M.R. traval staff behavior was very baad and he abused us.
                                I wil file a complain aganit the MR bus operater. In consumer foram.
                                This type bus operater to to block by Red bus.
                                Red Bus customer support has been notified about the posted complaint.
                                Hi Vinod,

                                Greetings from redBus!

                                Thank you for reaching out to us regarding the issue faced with your ticket no. TQ3N60249870.

                                I understand that the change in boarding point during your journey has caused an inconvenience to you and we are truly sorry.

                                As discussed on call on [protected] with Mr.Vinod on 23rd March 2021, your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free, quality service in the future.

                                Thank you for your time on call.
                                Regards,
                                Team redBus.
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                                  S
                                  shehzee
                                  Feb 20, 2021
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                                  Resolved

                                  Till date my refundable amount status is not clear.
                                  My ticket no. TQ2Q47513846
                                  Scheduled bus was cancelled due to breakdown.
                                  please reply
                                  shehzee
                                  [protected]
                                  Mar 4, 2021
                                  Complaint marked as Resolved 
                                  due to bus breakdown on 22.1.2021 (verma travel bus) journey not completed & till date refund is credit in my account. therefore please resolve this issue as on urgent basis. shehzee 9358207200
                                  Red Bus customer support has been notified about the posted complaint.
                                  please resolve urgent basis.
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                                    prashantkumar masapogu
                                    Feb 20, 2021
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                                    M R Travels Maharashtra Mumbai Bus:MN-05-D-0015 ( [protected]), [protected] for ur journey Mumbai-Bangalore on[protected]
                                    So we want Refund of 3580 Rupees
                                    Red Bus customer support has been notified about the posted complaint.
                                    Issue not yet resolved, No Refund Given .. Redbus is worst Service
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