Red Bus Complaints & Reviews

Greetings Sir,
i have booked a ticket for my brother and his friend in redbus for the journey on 12/04/2021
on that day the bus was not operated
The bus management said that the bus is not going to operate because low quantity of passengers
so the passenger (VijayKumar and Arulprakash) picked a rental car to reach chennai because they have flight that day night to go for dubai.
Now i complained many times but the redbus is refusing to payback my money.
please let me get a solution for this issue.

Gowdaman Ramasamy
[protected]

I booked a ticket from Salem to Chennai on 6/4/2021 at 11.55 PM through SRT Travels. That ticket was cancelled by bus operator due to bus break down. I got the notification as the refund initiated. But, that amount was not received through any mode. The amount will be 349.65. Pls help me to get my refund amount.

Yesterday, on 13/4/20, in the evening, I had not received any information from the bus booked from your Red Bus Mahavir Towels and I had not left the bus if I missed my bus. Please return my payment to me.

Ticket no:TQ[protected]
Tnstc-setc
Tiruvannamalai to Coimbatore
Annamalai.P
Age26
Male

This ticket canceled for 2 HR before traveling.but money not refunded. pls action this

We are Booking for 2 sleeper seats from guntur to kothagudem but you didn't give sleeper seat

You gave only one sleeper and one normal seat

What is this?
Is this fair?

We paid for sleeper that to TOO MUCH COST COMPARE TO OTHER

WHAT CAN WE DO

PLEASE HELP ME

I had booked seat no.5 in SriTravels bus through red bus with PNR NO.28743 boarding at NR Colony at 8.35 pm. I was there at 8 pm and waited and called Mr. Umesh which was given in the message No.[protected]. Once he picked up and said it is coming at about 8.40 pm thereafter he did not pick the phone at all. I even tried the mobile number provided in the web site [protected]. But they also did not pick the call. I had waited till 11 pm and the police was very skeptical as there was lock down from 10pm to 5 am. I waited in vain till 11 pm and I could not travel to my native where I had a function today and also documentations to be done for the registration of property tomorrow on[protected]. I came to my house walking without there being any transport facility as there was lock down announced by the government. It is serious deficiency of service and also cheating the general public. I have paid Rs.1045/- for booking the ticket. I am forced to travel today due to the transports negligence and also the agent RedBus. Very horrifying experience. I will take up this issue to police for cheating and also to court for deficiency of service.

I cancelled my ticket on 8 April 2021.From Humnabad to Bangalore. Received msg 1200 refunded to ur acct. But nothing has come to acct. Mobile no [protected]

Mehkar to Surat Bus was Diesaster.
In this corona situation also in pasage 8-9 people Extra included in bus.
2-3 were drunked in bus.
No Safety Nothing.
52 Seat but apporx more then 60 passenger are added

Booked my bus ticket by redbus on 31 march 2021 (Tin): TQ4X19730695 from JAUNPUR to DELHI for dated 1 April 2021 that ticket amount was 1, 363.94(ticket amount)-149.99(Discount amount)=1, 213.95/- Rs. And Bus operator has cancelled the ticket on their own without any solid reason.
The problem is that still i have not received refund amount in my bank account. And in received cancellation mail they mentioned that they will return that amount within 7 days
So why they are not refunding my cancellation amount and i request kindly refund my money. Please give me response as soon as possible..

Booked ticked in SETC-TNSTC not available with the conductor's List
I was with my family wet at the TNSTC Kumbakonam bust stand at 9.30pm on 7th April for catching the 10PM bus which was mentioned in the pnr number B32699531.
Trip code :2200KMCHEKK01S
Route :201
Class of Service:Deluxe
Boarding Point: Kumbakonam
Service End place: Chennai-PT Dr.M.G.R BS
Date Of Journy : 7th April 2021

Names : Balasubramanian, Rasheeda banu, Ayisha Parveen, Krishna priya.
Seat Numbers: 29, 30, 35, 36
Amount : 1052/-

Hi team
We booked ticket in Sri Krishna Travels through Red bus for journey from Chennai to Cumbum ( april 4 2021 8:15 pm ) On the date of journey by afternoon we received a message that “ trip cancelled due to mechanical issue “ - from Sri Krishna travels . And we raised complaint through redbus and requested for refund. Not refund till and we now received the message that “ as we travelled on that day “ . It totally unfair . Please check and make refund immediately.

Thanks
Albin
My number
Ticket number: TQ4V21158198
Sri Krishna Travels
Booked tickets for 2 people
Total fare: 1530.0
I would like to get response immediately.

Booked my bus ticket by redbus on 12 march 20 21 (Tin): TQ4B30430059 from Jamshedpurr to Raipur for dated 12 march 2021 that tckt amount was 1050/- rs. And Bus operator was cancelled it on 12 march
But my problem is still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 7 days
Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible

There was a booking by my family from Digha to Kolkata vide PNR no 46RGV8FH, Ticket no TQ4T4812 3046 for 5 passengers bearing seat numbers 36 to 40.

A copy of the ticket is attached.

My family arrived at the pickup point and did see any bus. The scheduled time of departure was 11.30 am. Not seeing the bus my family called the number provided on the ticket [protected] first at 11.07 am and it replied that the bus will be at the petrol pump.

Attaching the call details as proof.
As I am Kolkata now and when my family informed I too called on this number and he informed that the bus is at the petrol pump. When I said my family is waiting there he gave me the conductor no which is [protected] at 11.45 am he said he is 20 minutes away and can do nothing. How can he be 20 minutes away if the scheduled time of departure is 11.30??
I called back the number ending 3903 and he didn't have a definite reply.

Now the bus did not pick up the passengers I would request you to refund the booking amount.

Take necessary steps and ensure this kind of bad experience is not repeated otherwise your app will be unreliable.

Request your urgent feedback all your phone numbers are either automated or not responding. Very unfortunate service.

Kind regards
Mrinal Kanti Majumder
[protected]

I booked a ticket 3-4-21 in tippu sultan travels i am waited in my boarding point but bus not come for correct time tippu sultan travels all
Number switch off and not reachable my booking mobile number sim some error not call came i try to another number tippu sultan travels all number but no responce thats y i missed my bus so kindly give refund

Bus service is extremely late by giving time. Time is 0130 hrs as per booking, but reached after 0300 hes

The Bus left me without coming to the boarding point with below mentioned details of boarding point.
The redBus office staff id not pick up the phone despite of calling in advance. Now I have to pay 4 times the cost and go to nashik.
Kindly look into it.

Route: Pune to Nashik
Ticket no. TQ4U19703654
Seat no. U24
Passenger Name : Ravi Singh

Gud afternoon madam/sir my name is Harish I have booked two tickets from Hyderabad to palamaner (JBT TRAVEL S) on March 3rd 2021 due to some personal reasons I have cancelled tickets on march 3rd itself and It showed me that your refund amount will be credited in your bank account with in 5 to 7 working day's but till today ie 28th March I didn't get any amount so pls solve my issue as soon as possible

In my booking it was mentioned that your boarding point is 2 phase petrol pump mohali and time will be 5.50 am and i have also travelled in the same bus multiple time
So it is part of my routine to reach the pump at 5.45 am and the bus will depart at 5.50 from 2 phase petrol pump. But today when i reach the petrol pump at 5.45 i came to know that there was no bus standing in front of petrol pump i searched in back side of petrol but i have found nothing in morning today. The time was about 5.48 am i made a phone call to the customer care number provided by you but your customer care number takes 3-4 minutes usualy to connect to the customer care and i was short in time that, s why i have disconnected the call and tried to contact one other phone number provided by you in my wats app message but he told me that you need to contact the third number because he is associated person with my booking i did the same again contacted the third number and came to know that bus will depart at 6.00 am from same point but i was totally confused because in my confirmation tickets it is mentioned that bus will depart at 5.50 am but your operator is saying that bus will depart at 6.00 am so in confussion i keep on asking other workers of petrol pump and they told me that boarding point is changed you need to go to newly changed boarding point which was 5 to 7 minutes away from my location so i rushed towards new boarding point carrying two bags with me and on reaching new boarding point i found that there is no bus of guardian service so i asked to one of the conductor of maharaja travel bus he clarrified me the entire story he told me the boarding point is changed now the bus departed at 5.50 from this point but will come back at 6.00 am to old boarding point and will pick you and on the basis of assurity given the conductor i again came to old boarding point and bus arrived at 6 .00 am hardly stopped for one minute and picked me. But there was complete harrasment for me for about 15 to 20 minutes in the morning i was totaly confused and keep on moving from one boarding point to other with carrying two heavy bags with me and moreover if only one operator is associated with my booking then why you have provided two other numbers those are not associated with my booking. And moreover if i was unable to meet the conductor of maharaja travel bus then it would Have not been possible for me to board on the bus today and resulting which leads me to the the wastage of money and precious time. just because you have not updated the new boarding point in my email or watsapp booking confirmation message and provided wrong or un complete details about my journey which is quite embarrassing for a brand like redbus and for passengers like me also who keep on trusting the brand name of red bus.the details of my journey are as follows.

redBus mTicket
Route: Chandigarh (Punjab) to Amritsar
Ticket No:
TQ4R17279098
Passenger: Sahil Bhaskar 28, MALE
PNR: 46DQNBU7
Travels:
Guardian Travels
Departure: 05:50 AM Mar 27, 2021
Seat Numbers:
13
Redbus Discounted Fare: Rs.580.0
Boarding point: Petrol Pump mohali
Landmark: Near KAMA Hotel, Mohali Phase 2Address:
Petrol Pump, Near KAMA Hotel Phase 2 Mohali
Boarding point contact: [protected], [protected], [protected]
Guardian Travels Customer Care:
-
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You can change the travel date till 27 Mar 2021 01:50:00 AM-
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Thanks for using redBus.
redBus Helpline:[protected]--
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T&C apply

Hi team,
We booked National Travels
Madurai Bus to travel from Chennai to Permabalur. Our boarding point was Tambaram opposite to Hindu Mission Hospital. Our time of boarding was at 12.10 AM 28th March 2021. We were waiting in Boarding point from 11.15 PM 27th March 2021. We waited till 12.20 AM and called the contacts which were provided by Redbus. A person asked details and said that Bus has been cancelled and there isn't any alternate arrangements. We don't know whether we are fools to stand alone at midnight. Atleast a prior information should have been given. The highlight here is we got message from redbus around 12.30AM for bus covid safety measures review. This is totally unfair. It is your responsibility to inform us properly on bus details. We want immediate refund of the money paid.
Ticket number: TQ4H42463757
Booked tickets for 3 people.
Total fare: 2359.35
May we know whether you would pay money for not informing and letting us to panic at midnight? Should we cancel our trips because of your irresponsibility?
I would like to get response immediately.
Regards,
Praveena

I had booked a ticket from miyapur to vijayawada.Ticket No:
TQ4T53669469
Passenger: SNEHA RAMPALLY 33, FEMALE
PNR: TS[protected]TAWR/604765/AP-512
Travels:
Morning Star Travels
Departure: 10:35 PM Mar 27, 2021
Seat Numbers:
B1
Total fare paid: Rs.650.0
Boarding point: Miyapur. The bus didn't come till now. Driver no switched off. Helpline no not responding. Refund my amount. Irresponsible and very poor service