Red Bus Complaints & Reviews

Hi sir.
I Booked ticket from coimbatore to sivakasi at jan 05 2020 ticket no TQ[protected] passenger name karthik seat number 15 Firat I made a payment through google for 450 it shows payment processing for so long time next I tried again for 450 it was debited after sometimes earlier payment also debited
transactions with different transaction id. I have request to refund the amount for 1 ticket.

Till now the amount did not credited back to the bank account, request you to kindly do the needful.

Many thanks in advance.

My ticket cancelled by amount not return ticket number TQ[protected]
Return amount status for your amount credited but not credited so send my amount

They are chhor bande very very poor services no refund policy please don't travel form here laxmi holidays they are fake people fake commitments or staff is so so bad very bad behave speicially drivers koi insaniyat nhi en logo me bus ke naam pr thag rhe h bs yh logo ko even they don;t deserve one star chhor log double paise kha lete h or wapas ke naam pr apni khani sunate h 10 bar mail kro 10 bar phone kro fir enko story btao bande ko irritate kr dete h enhe travel agency nahi enhe pagalkhana khol lena chahiye

I booked a tikit from bankura to Kolkata karunamoyee. When I am entering the bus, the bus was fully loaded with passengers. Covid guidelines does not follow. The bus provider does not follow the rules..bus is overloaded, not wearing the mask, not checking temperature, no hand sanitizer is there...staff behavior is very rude...

I cancelled my ticket Chennai to kovil Patti my amount not return take action send my amount
My ticket number :TQ[protected]

I cancelled my ticket but my amount was not return so send my amount

I booked a ticket on 2nd january on redbus app. Ticket booked but my money got debited twice for single ticket.
First the app got struck so i entered the otp twice and money deducted twice.
The ticket charge was rs.699/- when i check my bank account money debited twice for one ticket. Please resolve this issue. Looking forward for the reply....

Booked ticket and cancelled it.
Got message and email stating that money been credited to my account.

Still not received it.

Email detail :

Your refund of ₹ 1980.00 against your cancelled ticket from Tirunelveli to Chennai on[protected] against Ticket no TPD[protected] through YBM Travels, has been successfully credited back to you.

I made a booking on 15th december 2020 which was cancelled due to time issues and refund was supposed to be credited in 7 days . Its been 15 days and the refund is still in pending status. And company coustmer care is not responding.

Driver did not pickup and leave us on the road. After call he said me age nikal aya hun. And two minutes before his mobile switch off aftet crossing us on and tell me age nikl aya hun.
Pls refund my money and punish the driver. Other wise We file the case agaist bus and driver.

I had a booking with redbus ticket attached .

I had to wait for the driver for about 2 .30 hours and the bus also was changed at the last moment .
I was waiting at the highway for the bus, it was too risky and bus driver was delaying the trip without informing .

I want full refund and lodge a complaint against the bus service.
Being a girl waiting for the bus on highway alone is so unsafe and bus is getting delayed and changed at the last moment .

Terrible service.

Hi,

I have booked ticket from Chandigarh to Dharmshala I have selected date of 24th December.1st of all date is not correct selected so I tried to change but it can't change.so I have tried to get in the bus today but suprisely bus is not on time it is 1.5hr late.Y I have to suffer because to this I want my refund in my account or change is date to 25the December.

called on this number but not got any proper resolution [protected].today late night i am called everybody but dont get any responsce.

I have intiate cacellation in app also but no revert on that also. Expect a fruitful responce from your side..it will be very helpful.

Screen shot attached for request generated...now your team called me up and said refund can't be process as you operator denied of everything.

Regards,

I would like to bring it to your notice that this travels was very worst experience.
I have selected Virar East as my Dropping point while booking the ticket but traveller has denied to drop on my Dropping Point.
Traveller has dropped me at Kashimira, Mira Road instead of Virar.
If the bus was not upto the Dropping Point, then why I am getting option of Virar in Dropping point while booking. Otherwise traveller has to drop me to my Dropping Point which does not happpened.
I am requesting for refund as I has to spent more amount of money to reach my Dropping point from Miraroad in this Corona pandemic situation.
Ticket details are below :
redBus mTicket
Route: Kudal to Virar
Ticket No: TPDH54743954
PNR:[protected]
Travels: Paulo travels
Departure: 05:46 PM Dec 22, 2020
Seat Numbers: E, F
Boarding point: Near satyam hotel kudal
Landmark: Near satyam hotel kudal
Address: Near Satyam Hotel Kudal, Maharashtra. [protected]
Boarding point contact: [protected], [protected]
Paulo travels Customer Care: [protected]

Good morning,

I booked the ticket in our website on 13 Nov 2020. The ticket has been cancelled. Because the bus was break down. So the ticket has been cancelled in travel side. But till date the ticket amount has not credited in my bank account. Please clear this issue as soon as possible.

Details here :
Name : Karthik and vetri
Travel : Sri Krishna travel
Date : 13/11/2020
Time : 9 : 10 Pm
Ticket no : TPCA18908771
Seat no : UB7, UB12
Fare : 1, 100

Hi,

We cancelled ticket no TPDC[protected]through Sugama Tourist from Hubli to Belthangady on[protected]. Today we got confirmation from Redbus that amount Rs 1314 is credited to our account.

But the said amount is not credited to our account. we tried to contact redbus customer care, but there is no option to talk to customer care.

kindly see through that amount gets refunded to our account from redbus.

Regards
Shwetha Bhat

I cancelled the ticket i just got amount refunded mail from redbus but it's not reflected. Can u please resolve this issue my amount not refunded yet.
Ticket no:TPD[protected]

I have booked ticket on 9th nov 2020 through redbus kukkeshree travels from chennai to bangalore. I didn't received any SMS or email confirmation on ticket booking. I saw in redbus app as transction failed . But amount got debited Rs.1528 .I called the icici bank they said transaction is successful with reference number:[protected]. As ticket didn't
received I did not travel. Now they are not refunding my amount of Rs.1528. Please find attachment. But ICICI has confirmed the amount of Rs. 1528 is credited into the redbus account. Please find attachments for proof. Redbus customer service they not even understanding the customer complaints and closing the tickets.
Beneficiary details are as follows:

Name: RAZORPAYREDBUS
Account No: XXXXXXXX5290
IFSC Code: ICIC0000001
VPA : [protected]@icici

I travelled from JAISALMER to BIKANER on 30/11/2020 6AM R.S. 800/-by CHOUHAN TRAVELS HANUMAN CIRCLE JAISALMER. then I travelled from BIKANER to KURUKSHETRA on 30/11/2020 6:45PM R.S. 1000/- by MILAN TRAVELS. I booked my ticket from REDBUS. REDBUS ticket did not have GST INVOICE.
REDBUS told me ask BUS OPERATORS and BUS OPERATOR telling me to call REDBUS. I am tired calling both sides. I am providing tickets. Please find attachments....

I booked a redBus mTicket
Route: Kakinada to Hyderabad
Ticket No:
TPDC15469082
Passenger: D Radhakrishna 49, MALE
PNR: TS[protected]WBEM/25837/NT - 01
Dt 16 Dec 2020
For 2 persons
It's a horrible experience
This bus is worst compared to Hyderabad city RTC bus. Dusty not tidy. Not multi axle
I will never book through Redbus in future

I booked my bus ticket by REDBUS on 06 DECEMBER 2020(Ticket number (TIN): TPD[protected] from Chennai to Bamgalore for dated 27 DECEMBER 2020 that tckt amount was 1453/- Rs. Through Google Pay (G.Pay Phone no : [protected]), Given phone no for registration was [protected] and cancelled it on the same day 06 DECEMBER(PNR no: TS[protected]MDHT/1255569)

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days( For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

Looking forward for your cooperation and quick response.

I am pasting the mail’s which I have got from REDBUS after cancellation.

1. Mail one
redBus ticket cancelled (TIN: TPD[protected]
Inbox
Support redBus [protected]@redbus.in via amazonses.com
Sun, Dec 6, 11:49 PM (8 days ago)

to me [protected]@gmail.com


Dear . Aarthi Rathinaraj,

Your ticket has been cancelled successfully and we have initiated the process to refund Rs 1317 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (TIN): TPD[protected]
From: Chennai
To: Bangalore
Date of journey: 27/12/2020
Travels: Asian xpress
Bus type: A/C Sleeper (2+1)
Boarding time: 07:05 AM
No of seats: 2
Seat number: 13, 14

Best regards,
--
Team redBus

2.Mail Two

Refund Initiated for Cancelled Ticket from Chennai to Bangalore
Inbox

Support redBus [protected]@redbus.in via amazonses.com
Sun, Dec 6, 11:49 PM (8 days ago)

to me [protected]@gmail.com

Your refund of INR 1317.00 has been successfully initiated
Hi Aarthi Rathinaraj,
Your ticket from Chennai to Bangalore on[protected] through Asian xpress has been cancelled successfully and a refund of INR 1317.00 has been initiated to your UPI Paymen account. Below are your booking details for this ticket
TIN TPD[protected] Date of Journey [protected]
Source Chennai Destination Bangalore
Travels Asian xpress Bus Type A/C Sleeper (2+1)
Boarding Time 07:05 Number of Seats 2
Seat Numbers 13, 14
Below is the breakup of your refund
Fare Breakup Paid Refund
Base Fare 1360.00 1224.00
Bus Operator GST 68.00 68.00
Relief Fund 25.00 25.00
Total 1453.00 1317.00
The money will be credited in your UPI Paymen account in 5-7 bank working days.
Thank You!

3.Mail Two

INR 1317.00 Credited against Cancelled Ticket from Chennai to Bangalore
Inbox

Support redBus [protected]@redbus.in via amazonses.com
Sun, Dec 6, 11:50 PM (8 days ago)
to me [protected]@gmail.com

Your refund of INR 1317.00 has been successfully credited :)
Hi Aarthi Rathinaraj,
Your refund of ₹ 1317.00 against your cancelled ticket from Chennai to Bangalore on[protected] against Ticket no TPD[protected] through Asian xpress, has been successfully credited back to you.

In case, the amount is not reflecting in your UPI Paymen account, please contact your bank/E-wallet company.

Below is the breakup of your refund
Fare Breakup Paid Refund
Base Fare 1360.00 1224.00
Bus Operator GST 68.00 68.00
Relief Fund 25.00 25.00
Total 1453.00 1317.00

* Offer Wallet Cash is not refundable on ticket cancellation.
Thank You!.