Red Bus Complaints & Reviews

Dec 06, 2020

Red Bus Customer Care's response Hi Rameez,

Greetings from redBus!

Thank you for reaching out to us regarding the issue faced with your ticket number TPCN82164457.

We deeply regret the inconvenience caused on the journey date. We have escalated your complaint to the concerned bus operator and we would assure you that such issues will never be repeated again. We will definitely request the bus operator to be more vigilant in the future.

As per our telephonic discussion,  the bus operator is refunding your ticket amount entirely.

The refund for your ticket has been initiated from our end on 05th December 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days. 

The refund will be in the name of IBIBO Group Pvt. Ltd.  

Details of the transaction are given below:

PO Number:[protected]
Refunded Amount: Rs.451.25/-

For any other questions you may have or help with your future travel bookings please write to us using the linkhttps://m.redbus.in/help. 

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,  
Team redBuddy 

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.      

Dec 08, 2020

Red Bus Customer Care's response Hi Naresh,

Greetings from redBus!

Trust our team got in touch with you and addressed your concern.

Thank you for reaching out to us.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 

Dec 06, 2020

Red Bus Customer Care's response Hi Prosenjit,  

Greetings from all o[censored]s, here at redBus!
 
Thank you for reaching out to us regarding a refund for both the ticket ID TPC[protected] & TPC[protected]. I am your redBuddy Thokchom and I have been working on your case.  

As dicussed on the call, you've received a refund for both the ticket hence we are closing the case. 
For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.
 
As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.
 
Thank you for choosing redBus.
 
Have a great day!
 
Take Care,
Team redBuddy 

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 06, 2020

Red Bus Customer Care's response Hi Ravindra,

Thank you for reaching out to us regarding your ticket no. TPCF79491762. 

As per your complaint, the bus booked by you was delayed. During our investigation, we received information from Padmalaya Travels and that the bus had reached the boarding point on time and had waited for you, as well and tried calling you.

As discussed on-call, as per the bus operator, the bus was on time and the bus starting point is from that same boarding point, we will not be able to process a refund against your ticket.  We've shared the call logs from the bus operator shared with us. 

Your understanding in this matter is appreciated. 

For any other questions please write to us at https://m.redbus.in/help.

As I have processed your request, you will receive an email stating that your case has been closed. 

I thank you for choosing redBus.

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 11, 2020

Red Bus Customer Care's response Hi Shubham,

Greetings from redBus!

As discussed on the call, we have addressed your concern.

Thank you for choosing redBus.

Regards
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 15, 2020

Red Bus Customer Care's response Hi Rajesh,

Greetings from redBus!

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the full refund. The amount will reflect in 5-7 bank working days to the source account.

We are sorry again for the distress!

Thank you for contacting us.
Team redBus!

Nov 27, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to rever with the ticket details or share it at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 08, 2020

Red Bus Customer Care's response Hi Prashanth,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCD26028821. 

I understand that the cancellation of the bus would have caused an inconvenience to you and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

As dicussed on the call, the bus operator is refunding your ticket amount. The refund for your ticket has been initiated from our end on 8th December 2020 to the mode of payment used by you for this transaction.

If you have used Debit Card for your booking, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1459.5/-

In case,  you do not receive the amount within the designated time period,  you can contact your bank to know the status of your refund.

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.            

Nov 27, 2020

Red Bus Customer Care's response Hi Rakesh,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to rever with the ticket details or share it at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 14, 2020

Red Bus Customer Care's response Hi Ayush,

Greetings from redBus!

As discussed on the call, we have addressed your concern.

Thank you for reaching out to us!

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 

Nov 30, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to revert with the transaction details or share it at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 07, 2020

Red Bus Customer Care's response Hi Yogamarish,

Greetings from redBus!

Upon checking we found a refund of Rs. 1417.5/- has been processed from our end on 22nd November 2020 back to the source for your ticket no. TPC[protected], travelling from Tenkasi to Chennai on 15th
November 2020.

The amount should reflect in your account within 5-7 bank working days, in the name of IBIBO Group Pvt/redBus.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

Thank you for choosing redBus.

Have a great day!

Take Care,

Mohan

redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 08, 2020

Red Bus Customer Care's response Hi Arun,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCE24002273. 

I understand that the cancellation of the bus would have caused an inconvenience to you and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

As per your confirmation regarding the refund we are now closing the case. 

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.                   

Dec 08, 2020

Red Bus Customer Care's response Hi Avadhesh,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCE44908837. 

We are sorry to hear that you faced the inconvenience. We have taken your concern with the operator and have shared strong feedback in this regard. We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in the future.

As per your confirmation regarding the refund we are now closing the case. 

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.                   

Dec 16, 2020

Red Bus Customer Care's response Hi Nitesh,

Thank you for reaching out to us regarding the issue faced with your ticket no. TPCC39038490. I am your redBuddy Sumanth and I have been working on your case.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry.

As discussed on the call, your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free, quality service in the future.

For any other questions please write to us at https://m.redbus.in/help

As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,
Team redBus!