Red Bus Complaints & Reviews

Dec 13, 2020

Red Bus Customer Care's response Hi Ravi,

Greetings from redBus!

In order to resolve your query, we request you to share the registered mobile number and the email ID to [protected]@redbus.in and we shall look into your concern at the earliest.

Awaiting your response.

Best Regards,
Team redBus

Dec 13, 2020

Red Bus Customer Care's response Hi Ravi,

Greetings from redBus!

Kindly ignore the previous response, as per the email response received for the case ID[protected] this morning from you, thank you so much for confirming that you have received the refund.

We appreciate your patience and understanding.

Thank you for choosing redBus.

Best regards,
Team redBus

Dec 13, 2020

Red Bus Customer Care's response Hi Sheetal,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status of your ticket ID TPCR24864282. 

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

As dicussed on the call, upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 27th November to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again. 

The refund for your ticket has been initiated from our end on 27th November to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 -  7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 914/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.     

Dec 09, 2020

Red Bus Customer Care's response Hi Anseena,

Greetings from redBus!

We checked the details of the screenshot attached. Unfortunately, we are unable to fetch any details from the screenshot shared.
You are requested to share the email ID/contact number associated with the transaction via email to '[protected]@redBus.in' and we will have this checked.

We are here to help.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

Dec 09, 2020

Red Bus Customer Care's response Hi Anseena,

Greetings from redBus!

We checked the details of the screenshot attached. Unfortunately, we are unable to fetch any details from the screenshot shared.
You are requested to share the email ID/contact number associated with the transaction via email to '[protected]@redBus.in' and we will have this checked.

We are here to help.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

Dec 10, 2020

Red Bus Customer Care's response Hi Nikhil,

Greetings from redBus!

We did validate the complaint details and we are sorry for the inconvenience caused here.
After checking the complaint details we could understand that the safety precautions were not followed on the bus. Please be informed that the bus operator has not marked themselves under safety+ and you are requested to check for the same before making the booking confirmation.
Adding to this, we have duly noted the feedback shared for the operator and we would ensure strict corrective steps.
As discussed on the call earlier, we have shared the best possible resolution on this complaint, and we regret to inform you that we will be unable to process a complete refund here.
In case you want us to proceed ahead with the same, please revert via email and we are listening.

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

Dec 10, 2020

Red Bus Customer Care's response Hi Aniket,

Greetings from redBus!

As discussed on the call, we have addressed your concern to your consent.

Thank you for choosing redBus.

Regards
redBuddy
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 06, 2020

Red Bus Customer Care's response Hi Rameez,

Greetings from redBus!

Thank you for reaching out to us regarding the issue faced with your ticket number TPCN82164457.

We deeply regret the inconvenience caused on the journey date. We have escalated your complaint to the concerned bus operator and we would assure you that such issues will never be repeated again. We will definitely request the bus operator to be more vigilant in the future.

As per our telephonic discussion,  the bus operator is refunding your ticket amount entirely.

The refund for your ticket has been initiated from our end on 05th December 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days. 

The refund will be in the name of IBIBO Group Pvt. Ltd.  

Details of the transaction are given below:

PO Number:[protected]
Refunded Amount: Rs.451.25/-

For any other questions you may have or help with your future travel bookings please write to us using the linkhttps://m.redbus.in/help. 

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,  
Team redBuddy 

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.      

Dec 08, 2020

Red Bus Customer Care's response Hi Naresh,

Greetings from redBus!

Trust our team got in touch with you and addressed your concern.

Thank you for reaching out to us.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 

Dec 06, 2020

Red Bus Customer Care's response Hi Prosenjit,  

Greetings from all o[censored]s, here at redBus!
 
Thank you for reaching out to us regarding a refund for both the ticket ID TPC[protected] & TPC[protected]. I am your redBuddy Thokchom and I have been working on your case.  

As dicussed on the call, you've received a refund for both the ticket hence we are closing the case. 
For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.
 
As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.
 
Thank you for choosing redBus.
 
Have a great day!
 
Take Care,
Team redBuddy 

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 06, 2020

Red Bus Customer Care's response Hi Ravindra,

Thank you for reaching out to us regarding your ticket no. TPCF79491762. 

As per your complaint, the bus booked by you was delayed. During our investigation, we received information from Padmalaya Travels and that the bus had reached the boarding point on time and had waited for you, as well and tried calling you.

As discussed on-call, as per the bus operator, the bus was on time and the bus starting point is from that same boarding point, we will not be able to process a refund against your ticket.  We've shared the call logs from the bus operator shared with us. 

Your understanding in this matter is appreciated. 

For any other questions please write to us at https://m.redbus.in/help.

As I have processed your request, you will receive an email stating that your case has been closed. 

I thank you for choosing redBus.

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 11, 2020

Red Bus Customer Care's response Hi Shubham,

Greetings from redBus!

As discussed on the call, we have addressed your concern.

Thank you for choosing redBus.

Regards
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 15, 2020

Red Bus Customer Care's response Hi Rajesh,

Greetings from redBus!

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the full refund. The amount will reflect in 5-7 bank working days to the source account.

We are sorry again for the distress!

Thank you for contacting us.
Team redBus!

Nov 27, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to rever with the ticket details or share it at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.