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Red Bus Complaints & Reviews

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3.4

Updated: Dec 16, 2025

Complaints 3986

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2548

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I had booked a redbus from thrissur to kasargod. I booked a bharat benz semi sleeper safety plus bus of asia travelink. The time scheduled to reach kasargod was 6am.
The bus which came was not bharat benz. Their were no guidelines followed about safety plus. My actual seat number booked was H4 but the bus didnt have any seat with that number and i was asked to sit in seaf number 21.
The bus reached destination at 9.15.
Nothing was offered against my booking, bus seat safety schedule everything was wrong. When I complained in redbus they are telling they can only provide 20% refund. Y should i pay 80% for which no service of my booking was offered to me.

Aug 19, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2020

Red Bus Customer Care's response Hi Nikhil,

Greetings from redBus!

We did validate the complaint details and we are sorry for the inconvenience caused here.
After checking the complaint details we could understand that the safety precautions were not followed on the bus. Please be informed that the bus operator has not marked themselves under safety+ and you are requested to check for the same before making the booking confirmation.
Adding to this, we have duly noted the feedback shared for the operator and we would ensure strict corrective steps.
As discussed on the call earlier, we have shared the best possible resolution on this complaint, and we regret to inform you that we will be unable to process a complete refund here.
In case you want us to proceed ahead with the same, please revert via email and we are listening.

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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Address: Room no.5 2nd floor 17/B Yakub manzil P.L.PATIL MARG COLABA

I had booked bus ticket from Mumbai to Davangere on September but haven't received the refund till date by taking the follow up everyday
redBus mTicket
Route: Mumbai to Davanagere
Ticket No: TPAT34276274
Passenger: Aniket Vilas Chogale (27, MALE)
PNR: TS[protected]ITXL/13050/Mumbai To Bangalore
Travels: MMK Travels
Departure: 03:40 PM Sep 29, 2020
Seat Numbers: 12LB
Redbus Discounted Fare: Rs.1329.0
Boarding point: Sion Circle
--
Address: Sion Circle
Boarding point contact: [protected][protected]
MMK Travels Customer Care: -
-
You can reschedule the ticket till 29 Sep 2020 06:00:00 AM
--
-
-
--
Thanks for using redBus.
redBus Helpline:[protected] T&C apply

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2020

Red Bus Customer Care's response Hi Aniket,

Greetings from redBus!

As discussed on the call, we have addressed your concern to your consent.

Thank you for choosing redBus.

Regards
redBuddy
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: Redbus.in

I travelled from Delhi to Jaisalmer on 30 sept 2020. I booked my ticket through redbus. They didn't provide any GST invoice. Now they say that I should contact bus operator and bus operator says he can't help me. Redbus should provide GST invoice and not make their customers run after bus operators.
Ticket no.- TPAP78263001
PNR[protected]...

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I am booking ticket Kolhapur to pune. I have done payment but I don't get ticket confirmation. In redbus app dismised payment n not booked ticket.but amount is debited from my account through Google pay.

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 5, 2020

Verified Support

Hi Pooja,

Greetings from redBus!

We request you to kindly share us the registered email ID and mobile number along with the issue and error screenshot to [protected]@redbus.com and we shall look into it at the earliest.

Awaiting your response.

Best regards,
Team redBus

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Address: 14 P M BASTI 4TH BYE LANE

Dear Sir,

I am really disappointed that second time I am facing the problem with redbus..
Below ticket is my friend's upcoming journey from Behrampore to Kolkata. He was waiting for bus from 12.00 a.m to 1.30 a.m but bus didn't come and also the contact person has switched off his mobile.
Please take necessary action and
refund my money as soon as possible.

Details are as follows:

Berhampore - Kolkata Wednesday, November 25, 2020
Ticket no: TPCN82164457
PNR no: C5CCSJDD

Anadi Travels

A/C Seater (2+3)
00:15

Reporting time
00:30

Departure time
1

Number of Passengers
Boarding point details

Mohona Bus Stand

Location
Mohona Bus Stand

Landmark
Mohona Bus Stand

Dropping point time 06:20

Dropping point Date 25-Nov-2020
Anadi Travels, Esplanade, Kolkata

Seat Number - 16
Biswajit Ghosh (25, MALE)
Total Fare : Rs. 475.0

Proof attached

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2020

Red Bus Customer Care's response Hi Rameez,

Greetings from redBus!

Thank you for reaching out to us regarding the issue faced with your ticket number TPCN82164457.

We deeply regret the inconvenience caused on the journey date. We have escalated your complaint to the concerned bus operator and we would assure you that such issues will never be repeated again. We will definitely request the bus operator to be more vigilant in the future.

As per our telephonic discussion, the bus operator is refunding your ticket amount entirely.

The refund for your ticket has been initiated from our end on 05th December 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

Details of the transaction are given below:

PO Number:[protected]
Refunded Amount: Rs.451.25/-

For any other questions you may have or help with your future travel bookings please write to us using the linkhttps://m.redbus.in/help.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked a bus on 26 th nov in Amazon app from tirupati to Bangalore Jkk travels.
After booking I got a message and call like the bus has been broke down so I will be getting the total refund amount. At the same time I called to amazon redbus customer and informed the same. After I called to support for my refund so many times, all the people are saying like wait for 24 hrs every day, it's been more than a week I am not getting refund and I have the proof of message saying trip has been cancelled from Jkk.

My bus booked with mobile [protected]
Ticket ID: C5Y66JC6
PNR: TS[protected]ODWO/68644/jkk- 20A NON AC

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 03, 2020

Updated by NARESH YADAV BILLU Please give my money back

Verified Support

Dec 08, 2020

Red Bus Customer Care's response Hi Naresh,

Greetings from redBus!

Trust our team got in touch with you and addressed your concern.

Thank you for reaching out to us.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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My bus was supposed to come at 10:55 and i was there at 10:50. Zingbus claims to have had call me but i recieved none. If i had their number i surely would have called. They did not wait for me, nor contacted me, and left me stranded on the road. And now i’m not getting any refund nor a place to file my complaint. All i’m getting is a “Sorry”.

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2020

Verified Support

Hi Jameel,

Greeting from redBus!

We request you to share the registered email ID, mobile number and the booking information at [protected]@redbus.in and we shall look into it at the earliest.

Awaiting your quick response.

Thank you for choosing redBus.

Best Regards,
Team redBus

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Address: KALYANI GHOSHPARA,WARD NO. 4, P.O.- KALYANI GHOSHPARA, P.S.- KALYANI, DISTRICT- NADIA

I booked two tickets from New Delhi (majnu ka tila) to dehradun here is the information regarding the ticket[redBus mTicket
Route: Delhi to Dehradun
Ticket No: TPC[protected]
Passenger: Prosenjit sarkar (22, MALE)
PNR: TS[protected]TQOW/111179/Delhi-Dehradun, Service-1
Travels: Yolo Bus
Departure: 09:00 PM Dec 23, 2020
Seat Numbers: 8
Total fare paid: Rs.418.95
Boarding point: Majnu ka tila] and the other from dehradun to New Delhi ( Kashmiri gate) here is the information regarding the ticket[redBus mTicket
Route: Dehradun to Delhi
Ticket No: TPC[protected]
Passenger: Prosenjit sarkar (22, MALE)
PNR: TS[protected]DMEL/111185/Dehradun-Delhi, Service-1
Travels: Yolo Bus
Departure: 10:30 PM Dec 29, 2020
Seat Numbers: 8
Total fare paid: Rs.418.95
Boarding point: Dehradun Bus Stand
Landmark: Dehradun Bus Stand
Address: Rao Tour & Travels, opposite Majra Road, ISBT] but due to my cancellation of trip I cancelled both the tickets and I only got refund of one ticket while I recieved two mails from redbus that both my cancellation refunds has been credited by redbus. I cancelled it 3days ago and yet I haven't got the refund. I always book my ticket prebooking from redbus and this has never happened before.

Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2020

Red Bus Customer Care's response Hi Prosenjit,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding a refund for both the ticket ID TPC[protected] & TPC[protected]. I am your redBuddy Thokchom and I have been working on your case.

As dicussed on the call, you've received a refund for both the ticket hence we are closing the case.
For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: Redbus.in

I had booked a bus for 2 people from Bhusawal to mumbai on 19 th november 2020 .The bus was suppose to pick up me at evening 6 pm .I was standing at the stop since 5 pm till 3 hours .And i called the bus driver for boarding the bus but all the number stated on the ticket were either wrong or not working.The bus driver did not bother to call me and had left from the spot without me.I was left stranded with my kid and wife in the middle .After talking to their travels office i got other number of the driver which he did not pick up .Red bus had assured me of taking action but have not provided any resolution till date.

Ticket no TPCF79491762

Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2020

Red Bus Customer Care's response Hi Ravindra,

Thank you for reaching out to us regarding your ticket no. TPCF79491762.

As per your complaint, the bus booked by you was delayed. During our investigation, we received information from Padmalaya Travels and that the bus had reached the boarding point on time and had waited for you, as well and tried calling you.

As discussed on-call, as per the bus operator, the bus was on time and the bus starting point is from that same boarding point, we will not be able to process a refund against your ticket. We've shared the call logs from the bus operator shared with us.

Your understanding in this matter is appreciated.

For any other questions please write to us at https://m.redbus.in/help.

As I have processed your request, you will receive an email stating that your case has been closed.

I thank you for choosing redBus.

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Redbus India Corporate Offices Address : 7th Cross, Domlur Layout, Bangalore, Karnataka – 560071.

RedBus mTicket
Route: Delhi to Patiala
Ticket No:
TPCU33732630
Passenger: Shubham Chandrasekar 31, MALE
PNR:[protected]_[protected]
Travels:
PEPSU(PRTC)
Departure: 02:00 PM Nov 30, 2020
Seat Numbers:
38
Total fare paid: Rs.732.0
Boarding point: Cntr no 22 isbt kashmiri gate
Landmark: Cntr no 22 isbt kashmiri gateAddress:
Inter State Bus Terminal, Kashmere Gate, Delhi, 110006
Boarding point contact:[protected]
PEPSU(PRTC) Customer Care:
-
---
--
---
Thanks for using redBus.
redBus Helpline:[protected]--
- --

The ticket was booked and PNR No. was generated but there was no bus, at bus stand.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2020

Red Bus Customer Care's response Hi Shubham,

Greetings from redBus!

As discussed on the call, we have addressed your concern.

Thank you for choosing redBus.

Regards
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked an AC bus through red bus, but after getting into the bus I found out the the ac were not working from the start of the journey (pune to nagpur). I had paid for an AC bus and I am treated like I am travelling in non AC bus.

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 27, 2020

Verified Support

Hi Shanu,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hii i am Sunil Kumar. i had a booking the bus ticket from allahabad to delhi at date[protected] Bus service name Maheshwaram Travels by Redbus. The bus operators is call me for 6-7 pm to inform me bus number timing and bus driver number and i am reach the boarding point at 8 pm i waiting the bus for 9:30pm because bus boarding time is 10:00pm and bus operators tell me the bus driver is call you 15 mint before departure the bus. But after 9:50pm no any call me bus operators or bus driver i call the bus driver number not any response or try to bus operators number he ask me the bus is already departure for 9:30pm. So pls help me for refund the booking amount.

Traveller Name : Rajesh Kumar Patel
Ticket No. :. 21168
Bus Service name : Maheshwaram Travels
Bus Operators no. : [protected]
My Contact no. : [protected], [protected]

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2020

Red Bus Customer Care's response Hi Rajesh,

Greetings from redBus!

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the full refund. The amount will reflect in 5-7 bank working days to the source account.

We are sorry again for the distress!

Thank you for contacting us.
Team redBus!

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Website: www.redbus.in

Date- 25/11/2020

I booked a bus (MRM travels) through www.redbus.in website. But, before I reach the boarding point the bus has moved-on without any intimation. Even they didn't call me before leaving from the boarding point.

Since it causes a huge inconvenience for me (both money and delay in travel), I would like to refund the amount without any booking charge.

Please help ASAP.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to rever with the ticket details or share it at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Nov 27, 2020

Updated by Anantha Vignesh Please find the below details -

Ticket no: TPCM97791687
PNR no: C5E524RM
Booked - Tiruchendur->Chennai
Date - Wednesday, November 25, 2020

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Hello redbus,
I am prashanth, mobile no [protected]
I booked the ticket hyd to bnglr on 16 th nov 2020 vikram travels, they cancelled the service,
PNR VIKKBG64656113,

Your Trip Hyderabad - Bangalore is cancelled due to No service.

Please call [protected] for more details.

Please give me refund

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Red Bus Customer Care's response Hi Prashanth,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCD26028821.

I understand that the cancellation of the bus would have caused an inconvenience to you and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

As dicussed on the call, the bus operator is refunding your ticket amount. The refund for your ticket has been initiated from our end on 8th December 2020 to the mode of payment used by you for this transaction.

If you have used Debit Card for your booking, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1459.5/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Prashanth Reddy Alakanti

Dec 8, 2020

When I raised the complaint, when you are giving reply, great response from redbus, I dont know redbus is in which decade?

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Address: 878 FWC C/ON56 APO ALWAR RAJASTHAN PIN 301001 kalakuan jai palton military gate near SBI ATM

My name is Mahesh chaudhari I travel is 4 Nov 20 and my
ticket no is TPBM14545023 and
Seat no BC 4 and BC5 MY Problem is my luggage is missing I complen you but no reply you plz find my luggage I policy my luggage

Red Bus customer support has been notified about the posted complaint.

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I had book my seat but bus not arrived within 2 hours, i had trying with bus operator even red bus customer care also try to contact with the bus operator (Hans Travels) but no response received. Even after booking the no confirmation message has been not received from bus operator.After long waiting time 2.30 hours, i had filed complaint for the refund but refund not received of the amount of Rs.1300/-.I want my refund because bus operator not provide the service within time of the service.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2020

Red Bus Customer Care's response Hi Rakesh,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to rever with the ticket details or share it at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: www.redbus.in

Actually, i booked a ticket on redbus which was of 1510 rupees, i was trying to cancel ticket before 36 hours of journey, but i was unable to cancel, even i was unable to reschedule the ticket, even i missed my bus and also not even i am getting my refund, my whole money went in drain, my ticket number was TPCH83120748.
i contacted to bus operator many times but they always told me to contact redbus support, because i booked the tickets online and issue doesn't comes under them, and the redbus support was not even available. i just need my money back

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2020

Red Bus Customer Care's response Hi Ayush,

Greetings from redBus!

As discussed on the call, we have addressed your concern.

Thank you for reaching out to us!

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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ayushsb

from Powai, Maharashtra

Dec 15, 2020

atleast give back 50% of my ticket cancellation, because i have tried more than my 100% to cancel the ticket and to come in contact with you people, my ticket was of 1510 rupess for which i paid about 1395 rupees, atleast give me just 50% that is 700 rupees back, because i not even attended the bus also my whole money went in hell, very dissatisfied with redbus, my first journey on redbus but the worst.

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Hi,
I was trying to book a ticket and money got deducted but booking was not processed again i have tried to book the ticket. I got the booking but the amount was deducted twice. Need help not satisfied with the customer care of red bus they asked me to raise the query again and again and told me to contact the bank for the complaint. They said red bus had deducted the amount twice it's already been debited and it is also reflecting in the bank statement.
So i need the refund now.
Please do the needful.

Aug 10, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to revert with the transaction details or share it at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear sir,

I have booked the ticket from jalandhar to delhi on 10.11.2020. But the transaction was failed .
And the amount of 1287.90 was debited from my account as per below reference id. Till date, it is not refunded to my account.
Pls check & clear the same..

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 21, 2020

Verified Support

Hi,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: redbus

I'm yogamarish i booked a ticket in 15 Nov from tenkasi to chennai through Redbus app in RST Roadways travels but the bus did not reached on time so, i called the travels they said there are no ticket was booked from redbus their id was cancelled by redbus then i called the redbus customer care they heard my issue and they file a complained in the redbus website, but till now their is no refund no responce from the company the ticket cost is 1417rs i need my money back
my ph number is [protected]
ticket no. TPC[protected]
DATE: 15 Nov
ticket fair:1417rs

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2020

Red Bus Customer Care's response Hi Yogamarish,

Greetings from redBus!

Upon checking we found a refund of Rs. 1417.5/- has been processed from our end on 22nd November 2020 back to the source for your ticket no. TPC[protected], travelling from Tenkasi to Chennai on 15th
November 2020.

The amount should reflect in your account within 5-7 bank working days, in the name of IBIBO Group Pvt/redBus.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

Thank you for choosing redBus.

Have a great day!

Take Care,

Mohan

redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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