Red Bus Complaints & Reviews

Hi team,
We booked National Travels
Madurai Bus to travel from Chennai to Permabalur. Our boarding point was Tambaram opposite to Hindu Mission Hospital. Our time of boarding was at 12.10 AM 28th March 2021. We were waiting in Boarding point from 11.15 PM 27th March 2021. We waited till 12.20 AM and called the contacts which were provided by Redbus. A person asked details and said that Bus has been cancelled and there isn't any alternate arrangements. We don't know whether we are fools to stand alone at midnight. Atleast a prior information should have been given. The highlight here is we got message from redbus around 12.30AM for bus covid safety measures review. This is totally unfair. It is your responsibility to inform us properly on bus details. We want immediate refund of the money paid.
Ticket number: TQ4H42463757
Booked tickets for 3 people.
Total fare: 2359.35
May we know whether you would pay money for not informing and letting us to panic at midnight? Should we cancel our trips because of your irresponsibility?
I would like to get response immediately.
Regards,
Praveena

I had booked a ticket from miyapur to vijayawada.Ticket No:
TQ4T53669469
Passenger: SNEHA RAMPALLY 33, FEMALE
PNR: TS[protected]TAWR/604765/AP-512
Travels:
Morning Star Travels
Departure: 10:35 PM Mar 27, 2021
Seat Numbers:
B1
Total fare paid: Rs.650.0
Boarding point: Miyapur. The bus didn't come till now. Driver no switched off. Helpline no not responding. Refund my amount. Irresponsible and very poor service

Red bus Customare service not response

Hii
A complete fraud system is organized in redbus my ticket was on 27th of March 21 with yatra guru travels the bus timing was 6:15 it get delayed 2.30 hours also the boarding point was changed. And reason which was shared i.e technical was completely false and operators were filling seats by their different sources.
Also their was no safety precautions regarding covid. Also one bus operators seems to be drunk. And redbus customer care don't have any solution and didn't do anything. A complete unsafe, unsecure, unhyegenic, waste of money, loss of time, is there why there is a kind of dadagiri going on.

My amount is debited but could not book my ticket. I payed through my Googlepay account to book a ticket to travel from Aurangabad to Solapur. Transaction is completed on 27th March 2021 at 6:56 pm. UPI transaction ID is[protected].

I have order id:[protected].
Please help me. Still now I didn't get my money 660/-.
Below I submitted screenshot so could you help me

Traveling in AS202063 from Guwahati to Tezpur on 25 Mar 21...the bus is overcrowded and in worst possible state ...the codriver has filled in many passengers for reduced fare .
Kindly look into it.
Regards

On 24 Mar 2021, at 2131 IST (1611 UTC), abus ticket was booked from Kolkata to Patna on Dayan and company for 25 Mar 2021 through red bus app. Ticket no: TQ4Q93553561 PNR no: 468UDE5E, Amount 3300 for 3 people.. After deduction of money, message on screen displayed - oops, something went wrong select seat. At 2137 IST, 3 different Seats were again selected with the same three names as those three seats were showing blocked. For which after payment, successful booking came. After checking the mail, it was observed that both tickets are sent on mail. Same time one ticket was cancelled around 2200. But RS1650 got deducted. As 5his is not my fault, it is the fault of your software, hence, full amount to be refunded. No person in Costumer care to attend the phone.

@redBus_in I faced a worst experience in redbus . Am a magician and i use redBus app mostly. On 19th march 12:56AM I booked a bus for viluppuram to Coimbatore and the bus departure time is 01:35AM . After booking the bus i got the travel agent number and I called him he gave the bus driver number, then I called the driver he said bus already crossed the spot, then I asked the driver ‘sir i saw on redBus app they mentioned the departure time is 1:35am then y u took earlier then he replied the road was clear so i took earlier that is not our problem like that . Then i call back the bus agent (VETRI TRAVELS) he told u give complaints on redBus customer care we ll refund the full amount. This is really worst . I trusted redbus but why they put sale for unavailable buses then whole night I didn’t sleep if i book bus directly on the bus agent I don’t get this type of problem. Then now i got call from redbus they told me they won’t give refund. WTF then y u charge me for un available bus . And i got call from vetry travels they talk me really worst . Now I was cheated from redBus and Vetri travels. I don’t know i ll get refund are not . But red bus customer care lady spoke me ash ...

I booked a ticket on online from jharsuguda to kolkata on the 12.03.2021 at mahindra Travels.

The bus was cancelled due to technical issues of bus service.

I have not yet received the return of the money that was deducted.

Arrange to return my money as soon as.

I had booked a ticket but the payment was deducted and the ticket was never booked. So I had to book again and had to pay twice for one ticket
Please give refund

I was travelling from amritsar to delhi, i booked a sleeper and paid for that successfully.
Then when i call the boarding point for the bus location he told me that he can only give me seat Not the sleeper for which i paid for.
and he also said, if i am not okay with this he will leave me.
It was 10:00PM, Where can i go?
so i taken the seat and had the worst journey ever.

Below are my journey details and this bus timing was changed by bus operator, I request you to cancel my ticket which I already raised in red bus app, kindly return my amount ASAP.
Route: Bikaner to Jodhpur
Ticket No: TQ4M62782183
Passenger: Priyanka (24, FEMALE)
PNR:[protected]
Trip Code: 102937
Travels: Amit Travels

Departure: 04:40 AM Mar 22, 2021
Seat Numbers: 6
redbus Discounted Fare: Rs.410.0

Boarding point: Jain college
Landmark: Jain college
Address: Jain college, bikaner
Boarding point contact: [protected]

Amit Travels Customer Care:
--
You can change the travel date till 22 Mar 2021 02:20:00 AM

We had booked ticket for 19th March 2021 8:55am from Somnath to Dwarka (PNR:G40123934 and Ticket no: TQ4H[protected] from red bus website but upon reaching bus stand we got to know the actual arrival timing of bus was 10:45 am and not 8:55 am.Upon contacting customer care, neither were they aware of the actual bus timings nor were they able to track the bus. Also we didn't receive any message or communication that bus would be arriving 2 hours late.

Since we had other connecting bookings so upon asking customer care for cancellation since it was red bus platform's fault that your platform was showing wrong information the customer care said that bus timings are 8:55am and they can't refund.
This is pure customer harassment as my family(senior citizens) not only had to sit and wait for the bus at bus stop which had no proper facilities but also because of the wrong information given on redbus website but we have suffered financial loss and also lost our planned time.

I booked the ticket from Delhi to Gorakhpur of 19 march 2021, i paid through google pay, it confirmed but the ticket isn't confirmed. and message not received, neither on email or mobile number.

It's been a one month since journey has been done.
And no update is given yet.
After calling daily time is given only.
Raising this dispute to high level.
And needs a compensation for this.

I have booked bus ticket thanjavur to chennai . my mother reached for correct time . but like same time the driver has moved bus my side called more time to driver he wasn't pick call . we were upset because we was waiting 1 hour last support we have make call to support centre . he spoken irresponsible answer . i have attached screen shot one of the proof of our side making call to driver . please refund for my money . hear after i won't be travel to redbus . i am a one of the regular passenger redbus

booking ticket number : TQ4G52645536
Passenger name : Muthamil Selvi
mobile no : [protected] / [protected]
date : 17/03/2021
travel thanjavur to chennai
refund full amount it is mistake to Shri Baghyalakshmi Travels

I have done the payment for the ticket I booked from Davanagere to Hyderabad on 18 March, the payment says it failed and no order details. Money deducted from my paytm account which was successful. Please look in to this issue with priority....

Dear sir
I booked online for nesari to thane trip on 14 th march 2021 with mahalaxmi travels with seat number 23 but operator booked offline another seat for same seat number and they not allow me in a bus. After complaining they give me a other seat where i totally uncomfortable.
Its a very worst experience for me.
So i want a money as a refund
Hope you understand my problem and support from you.

Sir we have booked the ticket
From banglore - Coimbatore
The actual time I booked was 9.45p.m they say the bus is delayed and it will arrive at 12.00 am
Due to the delay I asked for cancellations
And refund but they refused for that the amount I paid was rs520 they spoke rudely
And they hung
I was trying merely many times for call support in red bus they were not responding