Red Bus Complaints & Reviews

When i booked ticket from Gurgaon to Jaipur it was showing so much facility like CCTV camera, Water Bottle will be provided, charging point, Wifi, etc. And when i complained Red bus about this Red bus executive said Wifi not available due to technical fault, charging point was there(but passengers are blind), CCTV camera they don't know, and water bottle bwcause of COVID they don't provide (they are adhering only this protocol but not others like no mask on Conductor face, driver and some passengers and no temperature check as its not mandatory for every operator) and once you do 1hr. Argument with they said we can take feedback and you have enough time to waste then after one more hour they will say we will provide 50/- from there side (they thinks public or passengers arw beggars).

Aug 8, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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RedBus mTicket
Route: Lucknow to Ludhiana
Ticket No: TQ[protected]
Primary Passenger: manoj kumar pandey 45, MALE
PNR: TS[protected]HCYI/16732/Lucknow to Ludhiana
Trip Code: 27
Travels: Alpha Tour And Travels
Departure: 08:10 PM Jun 7, 2021
Seat Numbers: 24
Boarding point: Lucknow
Address: nahariya chowk Lucknow
Boarding point contact: [protected] [protected]
Alpha Tour And Travels Customer Care: [protected]
Check your ticket : https://s.redbus.com/3nax4m0
This trip is insured with icici
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75
Koi bhi bus nhi hai aur na hi kisi bhi number pr phone lg rha hai please mere 3170 rs vapas kiya jay

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

Red Bus Customer Care's response Hi Rakesh,

Greetings from redBus!

We regret the inconvenience caused to you due to bus cancellation.

As discussed on call, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience. We have shared the details to your email ID.

Thank you for choosing redBus.

Have a great day!

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Take Care,
redBuddy

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Address: ward no 15 Dev Shree colony

Website: Complaint

Dear Sir
Bus Cancel amount Not refund

PNR No 35257
Mobile No [protected]
Jurrany Date 02.06.21

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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S

Subhashkumar Tripathi

Jun 7, 2021

Refund Not received til Date

Reply

Red Bus Customer Care

from Bengaluru, Karnataka

Jun 8, 2021

Verified Support

Hi Shubhash,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

Red Bus Customer Care

from Bengaluru, Karnataka

Jun 8, 2021

Verified Support

Hi Shubhash,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Address: 112 Mahapragya vihar udaipur

Dear sir,

I was booked ticket form redbus on date[protected] for techical reason amount was deducted from my bank account but ticket not booked.
I'am taking daily follow up from fed bus customer care but no reply form there side.
So i request your please refund my ticket amount rs 2100 otherwise i will bound for take legal action.
booking no. [protected] & transaction no S55715615 ePAY/To:IBIBO WEB PVT LTD/[protected]/UDRTOMUM NSR - 2100/-

communication no [protected]

Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

Red Bus Customer Care's response Hi Narendra,

Greetings from redBus!

As discussed on the call on the number 8***80***5, we have shared a detailed email to your email address n****d*a.r**a**[protected]@n***l**p.c*m

Request you to check the same.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear sir,

I have booked a ticket from Pali Rajasthan to Gurugram.
Ticket details are as below
Ticket no TQ3B54217473
PNR No.[protected]

Pls provide the GSTIN No. and amount of the same on my registered email id [protected]@gmail.com

Regards,
Praveen Maurya
[protected]

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

Red Bus Customer Care's response Hi Praveen,

Greetings from redBus!

As discussed on the call we have shared the required details to your email address pr****nm****a0*[protected]@g**l.c*m

Kindly check the same.

Thank you

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Kolkata

I booked a bus ticket for the jurney on 17th May 2021 from kolkata to biharsharif. From the bus operator called me that the bus was shifted from sleeper class to seater class and balance amount shall be adjusted as well as shall be refund but I disagreed of her proposal and immediately I informed to red bus customer care about that because red bus did not give the option to cancelled the bus ticket. After some time later customer care someone called me and tell me if you did not travel then amount shall be return within 7 working days. When I did not got the refund I connect to customer care about refund amount after some days later red bus message me that the bus was moved from kolkata to biharsharif on the same day but thay unable to show me the prove and not refund my amount till.

Aug 18, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2021

Red Bus Customer Care's response Hi Prithwiraj,

Greetings from all o[censored]s, here at redBus!

As discussed on the call with Mr. Prithwiraj, on 4th June 2021, we have shared the refund details to the registered email ID. Kindly request you to have a check. Please revert to the mail for any further assistance. We are always there to assist you.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help. .

Thank you for choosing redBus.

Have a great day!

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I've not been refunded my ticket fate since the bus got canceled by the bus operator on 13th April, 2021

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

View replies

Red Bus Customer Care

from Bengaluru, Karnataka

Jun 4, 2021

Verified Support

Hi Shubhashish,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

Red Bus Customer Care

from Bengaluru, Karnataka

Jun 8, 2021

Verified Support

Hi Shubhashish,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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I have booked my bus ticket from delhi to bathinda on 31 may 2021 at 1955 hrs from vinod bus services.
now i want to cancel my ticket of 31may due to covid lockdown extension .
i am unable to cancel my ticket as there is no cancellation option available on application. i have also checked on google about vinod bus services, , they are not showing any buses from delhi to bathinda on 31 .
kindly respond and solve my issue ASAP.
Regards

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 25, 2021

Verified Support

Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the registered email ID/ ticket ID or share the details at mobile @redbus.in so that we can fetch the complete details to have a check and share an update.

Thank you for choosing redBus.

With regards,
Team redBus

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I am Bhargav Durga Prasad Vummadi booked 2 tickets from Vijayawada to Chennai with ticket number TQ5N83280591 and due to some reason I cancelled my journey. I received a mail stating that credited amount against cancelled ticket. Till now amount is not credited to my Account. Check the problem and credit amount asap.

Mail: [protected]@gmail.com

May 24, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 28, 2021

Red Bus Customer Care's response Hi Bhargav,

Thank you for reaching out to us regarding the refund status for your ticket no. TQ5N83280591

We tried calling you multiple times on the registered contact number, unfortunately, the calls went unanswered. We have shared the refund details along with the screenshot attachments via email to the registered email ID. Please refer to the same.

We look forward to serving you better.

Have a great day!

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

With regards,
Team redBus

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Red Bus Customer Care

from Bengaluru, Karnataka

May 25, 2021

Verified Support

Hi Bhargav,

Greetings from redBus!

We understand that this experience may be causing an inconvenience to you, and we are truly sorry.
Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status.

Both checks indicate that the refund has been successfully processed from redBus on 25th April 2021 to the mode of payment used by you for this transaction.

We tried calling you multiple times on the registered contact number, unfortunately, the calls went unanswered.

We have shared the refund details via email along with the reference number and screenshot attachments.

Please refer to the same for further details.

We strive to serve you better in future bookings with us.

Thanks and regards,
Team redBus

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Booking Ticket vapi to ahmedabad No send any detail of bus and agar booking ki hai to at leat last me agar pessenger nahi hai to contect bhi nai kia or bus nikal di.. Or hame koi detail send nai ki ke hum contect kar sake paise gye bus gayi i want full refund

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 21, 2021

Verified Support

Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the registered email ID/ ticket ID or share the details at mobile @redbus.in so that we can fetch the complete details to have a check and share an update.

Thank you for choosing redBus.

With regards,
Team redBus

Reply

Red Bus Customer Care

from Bengaluru, Karnataka

May 22, 2021

Verified Support

Hi Gouriya,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Address: Noida Sector 43

Website: Red bus DL1PC 3130

I go to shadara every day, I boarded on red bus number is DL1PC 3130
The Marshal you have kept there he is uneducated and he doesn't have manner how to talk with someone, he asked me to show the e-pass,
I provided him where is the date of 30th april 2020, As per the Delhi gov website its mentioned (If you already hold a curfew ePass(inclusive of Night/Weekend curfew ePasses), you DO NOT have to re-apply.
Your ePass shall automatically be considered valid till May 24th 2021.)

I said him to check but he saying in his department they having their own website so he will work according to it, driver also saying get out of my bus, come by another bus. Please look into this let them know they are only driver and marshal not any VIP just becasuse o[censored]s they are getting job. Please guide them how to talk to customer we don't need free seat in bus take money but want respact let him know otherwise I will go for police complain and higer authority.It happened in evening after 5PM. The marshal is with fair skin and with good height but not good manners. I will appricite if Delhi gov suspends him.

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 21, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the registered email ID/ ticket ID or share the details at mobile @redbus.in so that we can fetch the complete details to have a check and share an update.

Thank you for choosing redBus.

With regards,
Team redBus

Verified Support

May 22, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Nagpur

Without tickit passengers allow in the bus in a mid way, I paid 1800/- and they allow passengers in 700-800/- of fair. In my near by seat they put 2-3 person which is not applicable.
Next time i will not use redbus Service, will go with other alternate services.
I am sending you a picture with two persons in a one seat in khurana travels bus from Solapur to Nagpur

Aug 8, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

May 17, 2021

Updated by Abhi281996 Now a days Redbus provides us a very chip Service

Verified Support

May 18, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number or share the details at mobile @redbus.in so that we can fetch the details to have a check and share an update.

Thank you for choosing redBus.

With regards,
Team redBus

Verified Support

May 22, 2021

Red Bus Customer Care's response Hi Abhi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: redbus.in

I was booking a ticket in red bus from jammu to Chandigarh on 7 may 2021. And for that i paid Rs 661.54 through google pay app. But even after the successful payment no booking is showing in the app, neither there was any confirmation sent to me regarding the booking or refund . So kindly look into the concern and help me getting my money back.
UPI transaction id :[protected]
Transaction time : 10:30 am
Date : 7 may 2021

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 07, 2021

Red Bus Customer Care's response Hi Akash,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the booking for the mentioned ticket ID TQ[protected].

I understand that this experience would have caused an inconvenience to you, and I am truly sorry.

We tried reaching with no luck. During our investigation regarding your issue, we have sent the E-ticket to your registered email id and the M ticket to your registered mobile number.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: www.redbus.in

Hi all,
Bus journey was scheduled from Mumbai to kalaburagi on 23/04/2021 but the bus operator had cancelled the bus. Bus operators told me that you will get complete refund since bus was cancelled by us but 10 days have been passed i haven't received the refund l. I've mailed and informed to redbus that I haven't received refund but they weren't bothered to update me.

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 4, 2021

Verified Support

Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the ticket ID/registered email ID/ mobile number or share the details at mobile @redbus.in so that we can fetch the details to have a check and share an update.

Thank you for choosing redBus.

With regards,
Team redBus

Reply

Red Bus Customer Care

from Bengaluru, Karnataka

May 4, 2021

Verified Support

Hi,

Greetings from redBus!

As discussed on the call, we have addressed your concern and have shared all the details via email to your registered email address.

Request you to check the same

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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I rescheduled my booking since bus operator told us that on 1st May, they will surely cancel the bus and he told us that we will get the refund automatically. But we didn't get the refund 😡 plus Bus is also going today 😡.The bus Operator is so liar and let me give his Contact number [protected] plus your customer service is so bad, when we contact the customer service they didn't even help us. It's my request you to contact me for my refund issue 😡😡😡😡😡😡

Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 02, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We tried reaching you on [protected] and we got information from the customer that they have not raised any complaint regarding the issue.

We request you to share the concern in details along with your ticket ID to [protected]@redbus.in and we'll look into it.

Thank you for contacting us.
Team redBus!

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Address: OLD SANGVI, PUNE 411027

I was booked ticket for lady FOR DATED - 10th April 2021

passenger name - Lalitabai Rathod, Trip ID: TQ[protected]

PNR No: TS[protected]LEBS/12426/SAI LUCKY .2

the bus was cancelled by operator - SAI LUCKY TOURS AND TRAVELS
on same date, but ticket amount still not refunded by operator, please pay attention and revert back amount to my account.

pls contact me for more details - [protected]/[protected]
mail id - [protected]@rediffmail.com
SANDEEP CHAVAN
PUNE. 411027

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 1, 2021

Verified Support

Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number or share the details at mobile @redbus.in so that we can fetch the details to have a check and share an update.

Thank you for choosing redBus.

With regards,
Team redBus

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Address: PUNE MAHARASHTRA

I was booked ticket for lady FOR DATED - 10th April 2021

passenger name - Lalitabai Rathod, Trip ID: TQ[protected]

PNR No: TS[protected]LEBS/12426/SAI LUCKY .2

the bus was cancelled by operator - SAI LUCKY TOURS AND TRAVELS
on same date, but ticket amount still not refunded by operator, please pay attention and revert back amount to my account.

pls contact me for more details - [protected]
mail id - [protected]@rediffmail.com
SANDEEP CHAVAN
PUNE. 411027

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

May 1, 2021

Verified Support

Hi,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number or share the details at mobile @redbus.in so that we can fetch the details to have a check and share an update.

Thank you for choosing redBus.

With regards,
Team redBus

Reply

Red Bus Customer Care

from Bengaluru, Karnataka

May 4, 2021

Verified Support

Hi,

Greetings from redBus!

We tried to connect with you multiple times on the registered number but with no luck. We have shared all the details via email to your registered email address.

Request you to check the same

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Dwarka Circle nasik Maharashtra

RedBus mTicket
Route: Surat to Nashik
Ticket No: TQ5T10945906
Primary Passenger: Nashik 40, FEMALE
PNR:[protected]
Trip Code: 85208
Travels: B R Travels
Departure: 09:30 AM Apr 28, 2021
Seat Numbers: S30
Boarding point: B r travels n.j.complex, opp.c.n.g.pump parvat patiya, [protected], [protected]
Address: B R TRAVELS N J COMPLEX OPP, CNG GAS PUMP GANGA HOTEL PUNA PATIYA [protected], [protected], [protected]
Boarding point contact: [protected], [protected]
B R Travels Customer Care: -
Check your ticket : https://s.redbus.com/zixyucp
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

Journey was not completed
Single ladies was traveling alone
Single ladies was drop by bus driver somewhere alone on dhule highway without any help
So we request to companciate and refund ticket money

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 29, 2021

Updated by Burhanuddin Nasikwala ConsumerComplaints.in Home
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Redbus — Journey not completed
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Burhanuddin Nasikwala
Apr 29, 2021
Mark as Resolved

RedBus mTicket
Route: Surat to Nashik
Ticket No: TQ5T10945906
Primary Passenger: Nashik 40, FEMALE
PNR:[protected]
Trip Code: 85208
Travels: B R Travels
Departure: 09:30 AM Apr 28, 2021
Seat Numbers: S30
Boarding point: B r travels n.j.complex, opp.c.n.g.pump parvat patiya, [protected], [protected]
Address: B R TRAVELS N J COMPLEX OPP, CNG GAS PUMP GANGA HOTEL PUNA PATIYA [protected], [protected], [protected]
Boarding point contact: [protected], [protected]
B R Travels Customer Care: -
Check your ticket : https://s.redbus.com/zixyucp
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

Journey was not completed
Single ladies was traveling alone
Single ladies was drop by bus driver somewhere alone on dhule highway without any help
So we request to companciate and refund ticket money
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Verified Support

May 01, 2021

Red Bus Customer Care's response Hi Burhanuddin,

Greetings from redBus!

Thank you for reaching out to us regarding the issue faced with your ticket number TQ5T10945906.

I understand that the poor experience during your journey would have caused an inconvenience to you, and we are truly sorry.

We would like to inform you that this is a duplicate case and we are closing it. Please be rest assured, your active complaint number is Docket Number - c2864400 and it has been escalated to the concerned team.

We will get in touch with you at the earliest with the resolution.

Regards,
Team redBus.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Dwarka Circle Maharashtra

We had booked bus ticket online via Red bus site
Journey was scheduled for surat to nasik city
A single ladies was traveling from surat to nasik
Bus operators did not reach the destination nasik and left the single ladies helpless on road near dhule highway
So we request to take appropriate actions on Red bus and the bus travel agency B R travels
We need to get companciate for it
Tickets details are as follows
redBus mTicket
Route: Surat to Nashik
Ticket No: TQ5T10945906
Primary Passenger: Nashik 40, FEMALE
PNR:[protected]
Trip Code: 85208
Travels: B R Travels
Departure: 09:30 AM Apr 28, 2021
Seat Numbers: S30
Boarding point: B r travels n.j.complex, opp.c.n.g.pump parvat patiya, [protected], [protected]
Address: B R TRAVELS N J COMPLEX OPP, CNG GAS PUMP GANGA HOTEL PUNA PATIYA [protected], [protected], [protected]
Boarding point contact: [protected], [protected]
B R Travels Customer Care: -
Check your ticket : https://s.redbus.com/zixyucp
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 03, 2021

Red Bus Customer Care's response Hi Nashik,

Thank you for reaching out to us regarding the overcrowded bus for your ticket number TQ5T10945906.

As discussed on the call, we apologise for the inconvenience caused. We will share the feedback with the operator about this issue. The operator has agreed to process a full refund as a token of apology.

Your refund has been initiated from our end on 3rd May 2021 to your source account used for this transaction.

PO No. :[protected]

Refunded Amount: Rs. 945/-

Basis the policy of your bank, the amount should reflect in your account within 5 to 7 business days.

For any other questions please write to us at https://m.redbus.in/help

I hope I have been able to help you.

Take Care,
redBuddy
Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Dwarka Circle nashik Maharashtra

We had booked a single ticket from surat to nasik.
A single ladies was traveling.
Bus did took the passenger to the he destination nasik and left the single passenger on road near dhule without any help
So we need to return our confirm bus ticket money and took proper action on the bus company.
Tickets details as follows
redBus mTicket
Route: Surat to Nashik
Ticket No: TQ5T10945906
Primary Passenger: Nashik 40, FEMALE
PNR:[protected]
Trip Code: 85208
Travels: B R Travels
Departure: 09:30 AM Apr 28, 2021
Seat Numbers: S30
Boarding point: B r travels n.j.complex, opp.c.n.g.pump parvat patiya, [protected], [protected]
Address: B R TRAVELS N J COMPLEX OPP, CNG GAS PUMP GANGA HOTEL PUNA PATIYA [protected], [protected], [protected]
Boarding point contact: [protected], [protected]
B R Travels Customer Care: -
Check your ticket : https://s.redbus.com/zixyucp
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 01, 2021

Red Bus Customer Care's response Hi Burhanuddin,

Greetings from redBus!

Thank you for reaching out to us regarding the issue faced with your ticket number TQ5T10945906.

I understand that the poor experience during your journey would have caused an inconvenience to you, and we are truly sorry.

We would like to inform you that this is a duplicate case and we are closing it. Please be rest assured, your active complaint number is Docket Number - c2864400 and it has been escalated to the concerned team.

We will get in touch with you at the earliest with the resolution.

Regards,
Team redBus.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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