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Red Bus Complaints & Reviews

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3.3

Updated: Dec 16, 2025

Complaints 3962

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2506

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1456

Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

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Address: D 305 , silver county apartment , silver county road , Kudlu , bangalore 560102

I had booked a vrl bus ticket on 21/02/2020 (Bangalore to bombay for journey date 23/02/2020) by paying 1575/- through my syndicatebank credit card ending with 2007. But next day i. E. On 22/02/2020 i cancelled this ticket & immly got a message from red bus that an amount of 1350/- is being credited to my cardaccount.. Though over 2 months time has passed, the amount of 1350/- is notvreceived in my credit card account. Please remit this amount of 1350/- alongside update interest immediately.. Sk abrol, mobile [protected], tpn tp 3q 60243971, transaction id[protected]

May 24, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. We have checked with our relevant team and we see that the refund of Rs 1350/- had been processed from our end on 22nd February 2020. Here is the ARN N[protected] for you to check with your bank on your refund status.

We see that a chargeback has been raised from your end on this. Request you to contact your bank with the ARN number for more details.

Thank you,
Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Jagaluru

I have booked a bus from चित्रदुर्गा to jodhpur but due to lockdown my ticket got cancelled and my money is not credited in my account
Date of journey - 21/04/2020
PNR no.34333682

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Address: Palladam

Not refunding money

Apr 20, 2020

Updated by Bujilli Boy My ticket was cancelled but not refunded amound after long time

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Address: Ram mandir Shatri Chowk Alandi Road bhosari Pune 411039

Tickets cancel And Total payment not credited

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Address: Ram mandir Shatri Chowk Alandi Road bhosari Pune 411039

Ticket amount not credit

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Address: Ram mandir Shatri Chowk Alandi Road bhosari Pune 411039ae

Bus ticket are cancel massage send do not have send money
Tickets number 12592

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Apr 20, 2020

Updated by Harshal Patil H Do not credit refund amount

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Hello Team,

I booked the ticket on 8th april to go on 15th april from Bangalore to Warangal.

But due to lock down extend bus got cancelled but still i was not received the refund amount.

Can you please check and initiate the refund?

Ticket Number: TP[protected]
PNR :[protected]

thanks
Raju E

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Address: Thousand lights,Chennai

On[protected], I had booked two tickets through redbus for the date[protected].My Booking cost is Rs.2770.That tickets was cancelled on[protected] due to lockdown situation.But they Did not refund my Total amount of the ticket. They refunded Rs. 1300 Only. I need to get my total Amount Rs.1385. When will they refund my balance amount Rs.1470?

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I am yet to receive below mentioned payment even after several reminders through phone or mail.
Pl pay immediately.

Dear kush shresth,

We regret to inform you that your bus shakti travels from noida to jaipur (Rajasthan) on 3/22/2020 4:45:00 pm has been cancelled by the bus operator.

We have initiated a refund for this tin tp4c77703720
Refund amount: rs. 1365
Refund initiation date: 3/28/2020 8:46:53 pm
Expected refund date: 4/4/2020 8:46:53 pm

Thank you for choosing redbus!

Best regards,
Your friends at redbus.

May 15, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 13, 2020

Updated by Kush Shresth I am yet to receive refund of cancelled bus tickets:
Dear Kush Shresth,

We regret to inform you that your bus Shakti Travels from Noida to Jaipur (rajasthan) on 3/22/2020 4:45:00 PM has been cancelled by the bus operator.

We have initiated a refund for this Tin TP4C77703720
Refund Amount: Rs. 1365
Refund Initiation Date: 3/28/2020 8:46:53 PM
Expected Refund Date: 4/4/2020 8:46:53 PM

Thank you for choosing redBus!

Best Regards,
Your friends at redBus.

Verified Support

Apr 14, 2020

Red Bus Customer Care's response Hi Kush!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP4C77703720. I’m Thokchom and I have been working on your case.

As discussed, your refund is stuck with the payment gateway. We have escalated this matter to them and they have assured us that they will be processing your refund shortly. Please wait for 5 - 7 working days for the refund to reflect into your account. Do let us know in case you don't receive it by then. Thanks again for reaching out.

Details of the transaction are given below:

• PO No. : [protected]
• Refunded Amount: Rs. 1365/-

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days. I do hope this solution made you happy.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

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Still me not got Insurance claim amount what i had been applied for ride cancelled from bengalur to yelburga on 23rd of march 2020, so please Credit insurance Claim amount to my account.

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I booked bus from bangalore to karwar through red bus. Travels: paulo travels; travel date: march 22, 2020, seat number 11. Name suvarna gaonkar, 30 female. Fare - rs 750.00. Later when i called the operator i was told that the bus is cancelled. I have even received the message that the bus is cancelled and they said they will refund me the amount back to my account. I made the payment via credit card. I didn't receive the refund yet.

Please refund the money - total - rs 750.

It's been more than 2 weeks now

May 9, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

Red Bus Customer Care's response Hi Suvarna,

Greetings from redBus!

We sincerely regret the inconvenience caused due to the delay in refund. This happened due to a rare technical glitch.

We have re-initiated today 8th April 2020, the refund of Rs 750/- from our end and this will reflect in your source account within 5 to 7 business days.

Thank you,
Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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P

prateek pk

from Delhi, Delhi

Dec 22, 2020

Dear sir i booked ticket from delhi to jaunpur at date of 21/11/2020 by red bus .when i call to operator than he said bus is cancelled when i ask about the refund he said contect to redbus customer care
plz provide refund it will be more than 1 month.

ticket no.TPCH12127021
PNR NO.[protected]
NAME-RINKU
MOB.[protected]

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I had booked 2 Tickets on 11/Mar/2020 with both in Essaar Travels. First Ticket through Amazon to travel from Chennai to Mettupalayam on 22/Mar/2020 at 20:10 IST. The Retrun Ticket (TP4B[protected] through redBus to travel from Mettupalayam to Chennai on 23/Mar/2020 at 20:15 IST.

On 22/Mar/2020, the Essaar Travel Agency called me and informed that there is a Change in Bus Dropping point that is instead of Mettupalayam I need...

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Redbus mticket
Route: krishnagiri to ooty
Ticket no: tp3p72876518
Passenger: arockiam prasanna (44, male)
Pnr: ts[protected]xiou/33975059/b. Lore - ooty a/c sleeper..
Travels: srs travels
Departure: 11:55 pm mar 17, 2020
Seat numbers: 7l
Total fare paid: rs.787.5
Boarding point: krishnagiris r s travels
Landmark: near rayakota flayover
Address: d/no 3/84, 85. N h 7 salem by pass, near hotel saravana bhavan
Boarding point contact: [protected]
Srs travels customer care: [protected]
I cancelled this ticket.. Still i didn't get my money back.. I called customer care people are saying refund is initiated but the thing is whether i have to wait for months or years to get my money back?? Poor punctuality and poor hospitality

May 7, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Red Bus Customer Care's response Hi Arockiam,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP3P72876518.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 17th March to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 17th March to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. : [protected]
• Refunded Amount: Rs. 787.5/-

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Plot no 1 surabhi apartment, chandan nagar, pune, maharashtra, india., Pune, Maharashtra, 411014

I booked ticket for 20/3/2020 from pune to kolhapur. Got to know bus is canceled due to corona. When i called at boarding point travel agency. Instead of refund status mail i m receiving the mail asking about travel experience. Kindly check it out and plz refund asap.

Travels name: shivshahi travels
Ticket no: 41455371
Total passenger - 1

+1 photos

Mar 30, 2020

Complaint marked as Resolved

I got a call and mail as well from redbus. They said they will give the refund, i need to collect it from nearest depo. Thank you.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

Red Bus Customer Care's response Hi Ravi!

Greetings from redBus!

Thank you for reaching out to us regarding the issue faced with your ticket number TP4K59604366.

I understand that the poor experience would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle-free quality service in the future.

As discussed on the call, we request you to visit the nearest MSRTC counter with valid id proof and ticket copy to collect a refund. As per MSRTC T&C refunds are settled from MSRTC's end at their counter.

I do hope this response was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.
Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I am using red bus app for bus ticket booking. After a long time red bus gives some discount as cash back on ticket booking, so i got cash back of discount money which is appears on my red bus wallet. But sorry to say that there is no option for transferring my wallet amount to my bank account. Therefore, i request redbus team to return my wallet amount to my bank account immediately....

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I booked ticket for 23/3/2020 from amreli to mumbai. Got to know bus is canceled when i called at boarding point travel agency. Instead of refund status mail i m receiving the mail asking about travel experience. Kindly check it out and plz refund asap

Travels name: unity travels
Ticket no: tp4n64439569
Pnr no:[protected]
Total passenger - 2 (3l, 4l)

Apr 26, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2020

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

Ticket ID - TP4N64439569

We are sorry that the bus was cancelled by the bus operator due to unforeseen reasons. We have taken your concern with the operator and have shared feedback on this regard. We have also asked him to ensure that such instances never occur in the future. We have initiated the refund on 26th March 2020. You will receive the refund within 5-7 bank working days. Thank you for contacting redBus. Have a good day.

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M

mpmpmp

Mar 27, 2020

I have booked tickets from thondi to chennai. but they pick up properly. I registrar complaint for the refund through customer care and they accept my complaint. after that they will not pick up my phone and not respond properly. if they do it again i will move further.

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Address: H no. 1286 Sangam Vihar, Wazirabad, New Delhi , Pin Code 110084 Street number 4, New Delhi, Delhi

Hello, My name is Kalauddin Khan, I booked a ticket from red bus apps from Mori Gate (Delhi) to Gorakhpur on March 24, 2020.
My ticket no. was TP4P78458657
PNR NO- TS[protected]BAKX/275711/Delhi-Gorakhpur
Fare- 640.8
Seat No. 13
Bus is not running from their origin point and operator was not respondin at call, his number was switched off during schedule time.
Despite being canceled, They neither gave me any information nor mailed it.
i want my refund.
Email Id - [protected]@gmail.com

+2 photos

Apr 27, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2020

Red Bus Customer Care's response Hi Kalauddin,

Greetings from redBus!

We regret the inconvenience caused due to this bus cancellation.

The full refund of this ticket has been processed from our end today and this will be credited to your account within 5 to 7 business days.

Thank you,

Team redBus!

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D

Dr. Snehal

from Powai, Maharashtra

Apr 2, 2020

After I have logged a complaint for issue of refund of tickets booked from amreli to Mumbai of 23/3/2020.
I have received a call from [protected] no. Asking for my card details, CVV and OTP mentioning himself as a employee of red bus. Kindly look into it and refund me

Dr. Snehal's reply, Mar 28, 2020

As per my knowledge red bus won't ask for such details. And refund is possible if transaction is done by credit /debit card

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Address: Dharwad, Karnataka, 580020

Website: Redbus

Sir i am gurunath jadhav i booked hubli to bengaluru kadri bus date 25/03/2020 night 9:00pm but bus is cancel ticket number TP4P79507480 please refund amout

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I booked my bus ticket by redbus on 7 march 2020 (Ticket number (Tin): tp[protected] from pune to amravati and tckt amount was 2602/- rs. And cancelled it on 6 th march

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Apr 24, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2020

Red Bus Customer Care's response Hi Dhiraj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP[protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

As discussed on the call, your refund is stuck with the payment gateway. We have escalated this matter to them and they have assured us that they will be processing your refund shortly. Please wait for 5 - 7 working days for the refund to reflect into your account. Do let us know in case you don't receive it by then. Thanks again for reaching out.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 2162.8/-

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked ticket from thirupattur (Sivagangai) to chennai on 23rd may 2020. Due to covid 19 i got information that the bus got cancelled. Still i have-not received any email from redbus regarding refund. Instead i am receiving the mail aking about travel experience. Kindly check it out and i request u to send the refund.
Ticket details:
Travels name: sri krishna travels
Ticket no: tp4n87316051
Pnr no: 458v6cba
Passenger details: 3tickets (Seenivasan, santhi, snega)

Apr 27, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We sincerely regret the inconvenience caused due to this bus cancellation. We will work harder to educate bus operators on providing hassle free, quality service in the future.

The full refund has been initiated from our end today and this will reflect in your source account within 5 to 7 business days.

Thank you,

Team redBus!

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