Red Bus Complaints & Reviews

Dec 08, 2020

Red Bus Customer Care's response Hi Arun,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCE24002273. 

I understand that the cancellation of the bus would have caused an inconvenience to you and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

As per your confirmation regarding the refund we are now closing the case. 

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.                   

Dec 08, 2020

Red Bus Customer Care's response Hi Avadhesh,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCE44908837. 

We are sorry to hear that you faced the inconvenience. We have taken your concern with the operator and have shared strong feedback in this regard. We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in the future.

As per your confirmation regarding the refund we are now closing the case. 

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.                   

Dec 16, 2020

Red Bus Customer Care's response Hi Nitesh,

Thank you for reaching out to us regarding the issue faced with your ticket no. TPCC39038490. I am your redBuddy Sumanth and I have been working on your case.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry.

As discussed on the call, your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free, quality service in the future.

For any other questions please write to us at https://m.redbus.in/help

As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,
Team redBus!

Dec 06, 2020

Red Bus Customer Care's response Hi Yuvraj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket ID TPBZ99883981.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 22nd November to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again. 

The refund for your ticket has been initiated from our end on 22nd November to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. : [protected]
• Refunded Amount: Rs. 1050/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Take Care,  
Team redBuddy 

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.         

Dec 09, 2020

Red Bus Customer Care's response Hi Sankara,

Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund for your ticket number  TPBA69579482.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free quality service in the future.

As discussed on the call with our relevant team on 3rd December, your refund of Rs 500/- has processed from our end to the bank account you have shared with us. 

Please note the refund reference number - CMS[protected] for further assistance. 

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days.

For any other questions you may have or help with your future travel bookings please write to us using the link  https://m.redbus.in/help.  

As this response has been logged in our system,  you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day! 

Take Care,  
Team redBuddy 

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.   

Nov 16, 2020

Red Bus Customer Care's response Hi Manish,

Greetings from redBus!

As discussed on the call, we sincerely apologize for the inconvenience caused due to the bus cancellation.

We have initiated today a refund of Rs 463/- to your source account and this will reflect in your source account within 5 - 7 business days.

To initiate the refund of the remaining amount we request you to refer to the email that we have shared with you.

Once you share those details, we shall initiate the refund accordingly.

Look forward to your response.

Thank you,

Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Nov 04, 2020

Red Bus Customer Care's response Hi Jyothi,

Greetings from redBus!

We regret the inconvenience caused. We have escalated your concern to the relevant team. We request you to kindly allow us some time. We will keep you posted with updates.

Thank you,
Team redBus

Nov 06, 2020

Red Bus Customer Care's response Hi Jyothi,

Greetings from redBus!

e tried reaching you with no luck. We have processed a full refund today for Ticket Number TPBX60008945. This should reflect in 5-7 business days in your source account. Thank you for choosing redBus.

Thank you,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Nov 03, 2020

Red Bus Customer Care's response Hi Pradip,

Greetings from redBus!

Ticket ID - TPBB13977055

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.
Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 16th October 2020 to the mode of payment used by you for this transaction. As mentioned in our previous mail, we are sharing the details of this refund once again.
Your refund has been initiated from our end on 16th October 2020 to the mode of payment used by you for this transaction.
PO No. :[protected]
Refunded Amount: Rs. 9715/-
ARN or Refund Reference no.: 75120330289000374160661
Basis the policy of your bank, the amount should have reflected in your account within 5-7 business days. Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above.
A screenshot of the Refund Initiation from our end, has been attached for your reference.
I hope this response is satisfactory.
For any other questions please write to us at https://www.redbus.in/info/redcare/
As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.
I hope I have been able to help you.
Take Care,
Team redBus!

Nov 03, 2020

Red Bus Customer Care's response Hi Ramesh,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details on [protected]@redbus.in so that we can work on it.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.