Red Bus Complaints & Reviews

Hello redbus,
I am prashanth, mobile no [protected]
I booked the ticket hyd to bnglr on 16 th nov 2020 vikram travels, they cancelled the service,
PNR VIKKBG64656113,

Your Trip Hyderabad - Bangalore is cancelled due to No service.

Please call [protected] for more details.

Please give me refund

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Red Bus Customer Care's response Hi Prashanth,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCD26028821.

I understand that the cancellation of the bus would have caused an inconvenience to you and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

As dicussed on the call, the bus operator is refunding your ticket amount. The refund for your ticket has been initiated from our end on 8th December 2020 to the mode of payment used by you for this transaction.

If you have used Debit Card for your booking, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1459.5/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Prashanth Reddy Alakanti

Dec 8, 2020

When I raised the complaint, when you are giving reply, great response from redbus, I dont know redbus is in which decade?

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Address: 878 FWC C/ON56 APO ALWAR RAJASTHAN PIN 301001 kalakuan jai palton military gate near SBI ATM

My name is Mahesh chaudhari I travel is 4 Nov 20 and my
ticket no is TPBM14545023 and
Seat no BC 4 and BC5 MY Problem is my luggage is missing I complen you but no reply you plz find my luggage I policy my luggage

Red Bus customer support has been notified about the posted complaint.

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I had book my seat but bus not arrived within 2 hours, i had trying with bus operator even red bus customer care also try to contact with the bus operator (Hans Travels) but no response received. Even after booking the no confirmation message has been not received from bus operator.After long waiting time 2.30 hours, i had filed complaint for the refund but refund not received of the amount of Rs.1300/-.I want my refund because bus operator not provide the service within time of the service.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2020

Red Bus Customer Care's response Hi Rakesh,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to rever with the ticket details or share it at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: www.redbus.in

Actually, i booked a ticket on redbus which was of 1510 rupees, i was trying to cancel ticket before 36 hours of journey, but i was unable to cancel, even i was unable to reschedule the ticket, even i missed my bus and also not even i am getting my refund, my whole money went in drain, my ticket number was TPCH83120748.
i contacted to bus operator many times but they always told me to contact redbus support, because i booked the tickets online and issue doesn't comes under them, and the redbus support was not even available. i just need my money back

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2020

Red Bus Customer Care's response Hi Ayush,

Greetings from redBus!

As discussed on the call, we have addressed your concern.

Thank you for reaching out to us!

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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ayushsb

from Powai, Maharashtra

Dec 15, 2020

atleast give back 50% of my ticket cancellation, because i have tried more than my 100% to cancel the ticket and to come in contact with you people, my ticket was of 1510 rupess for which i paid about 1395 rupees, atleast give me just 50% that is 700 rupees back, because i not even attended the bus also my whole money went in hell, very dissatisfied with redbus, my first journey on redbus but the worst.

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Hi,
I was trying to book a ticket and money got deducted but booking was not processed again i have tried to book the ticket. I got the booking but the amount was deducted twice. Need help not satisfied with the customer care of red bus they asked me to raise the query again and again and told me to contact the bank for the complaint. They said red bus had deducted the amount twice it's already been debited and it is also reflecting in the bank statement.
So i need the refund now.
Please do the needful.

Aug 10, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to revert with the transaction details or share it at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear sir,

I have booked the ticket from jalandhar to delhi on 10.11.2020. But the transaction was failed .
And the amount of 1287.90 was debited from my account as per below reference id. Till date, it is not refunded to my account.
Pls check & clear the same..

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 21, 2020

Verified Support

Hi,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: redbus

I'm yogamarish i booked a ticket in 15 Nov from tenkasi to chennai through Redbus app in RST Roadways travels but the bus did not reached on time so, i called the travels they said there are no ticket was booked from redbus their id was cancelled by redbus then i called the redbus customer care they heard my issue and they file a complained in the redbus website, but till now their is no refund no responce from the company the ticket cost is 1417rs i need my money back
my ph number is [protected]
ticket no. TPC[protected]
DATE: 15 Nov
ticket fair:1417rs

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2020

Red Bus Customer Care's response Hi Yogamarish,

Greetings from redBus!

Upon checking we found a refund of Rs. 1417.5/- has been processed from our end on 22nd November 2020 back to the source for your ticket no. TPC[protected], travelling from Tenkasi to Chennai on 15th
November 2020.

The amount should reflect in your account within 5-7 bank working days, in the name of IBIBO Group Pvt/redBus.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

Thank you for choosing redBus.

Have a great day!

Take Care,

Mohan

redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Booked a bus from boarding point : gulshan dhaba (sonipat) to pap chowk (JALANDHAR) via redbus for 18.11.20 scheduled at 00:30 am at sonipat. I reached the spot 00:13 am and kept waiting for the bus 2 hours in the cold season on gt road. But neither the driver nor redbus customer care service helped. No driver details were provided after booking like his contact number or bus number .Even Redbus service providers were unable to provide the tracking information of bus. So I kept waited for the bus upto 02:30 am but nothing arrived or contacted. I did not expect such pathetic service by redbus.The experience of standing in the middle of road for 2 hours with luggage in cold season was very horrible. Request redbus to kindly look into matter seriously and take appropriate action as soon as possible.

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Red Bus Customer Care's response Hi Arun,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCE24002273.

I understand that the cancellation of the bus would have caused an inconvenience to you and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

As per your confirmation regarding the refund we are now closing the case.

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: H No 152 Gali No 3 Tukmirpur Ext North East Delhi 110090

I, Avadhesh Mani booked ticket TPCE44908837 from delhi to sultanpur on 17 Nov 2020. By akash bus service. Bus number and driver contact was not provided by you one hour before to me as written on ticket. I reached boarding destination metro pillar no 219 near petrol pump anand vihar at 7 pm. I contacted boarding point contact numbers but no response received. I contacted redbus help number . They provided me bus number and driver mob number whome I made call and asked about bus. He told me that bus is departed and reached noida. I asked why he did not call me while I was waiting and searching your bus from 7 pm, but phone was disconnected by him. I again called redbus helpline and lodged complaint no. 14724319 dated 17 nov 2020. Kindly take needful action .
Thanks
Yours
Avadhesh Mani
Mob [protected]

Nov 18, 2020

Complaint marked as Resolved

Email [email protected] Mobile number customer care 9945600000

Red Bus customer support has been notified about the posted complaint.

Nov 18, 2020

Updated by avadhesh65 Complaint not resolver so far

Verified Support

Dec 08, 2020

Red Bus Customer Care's response Hi Avadhesh,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCE44908837.

We are sorry to hear that you faced the inconvenience. We have taken your concern with the operator and have shared strong feedback in this regard. We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in the future.

As per your confirmation regarding the refund we are now closing the case.

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hi Team

I had booked bus ticket from Bangalore to udupi on 06/11/2020 Friday Durgamba Motors and had cancelled the ticket next day for some reason, in the instructions it was mentioned that 5-7 working days they will refund the amount but I haven't received my money yet!

My ticket number: TPC[protected]

Please assist!

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 19, 2020

Verified Support

Hi Namratha,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I nitesh kumar bokked a ticket red bus online for mori gate ro azamgarh .agency name Ag bus service .my ticket no tpcc39038490 travel date 15 nov 2020 .bus no Up 50 Ct 7575.
This bus is very late drop the distination and wrong route going the bus.
This bus is bad condirion.no any facitity.
My online fare is high Rs1800 and window fare is 1100.
Please actin this agency.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Nov 16, 2020

Updated by Vijay Lic Advisor Very poor bus condition and no any facility in agency .

Verified Support

Dec 16, 2020

Red Bus Customer Care's response Hi Nitesh,

Thank you for reaching out to us regarding the issue faced with your ticket no. TPCC39038490. I am your redBuddy Sumanth and I have been working on your case.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry.

As discussed on the call, your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free, quality service in the future.

For any other questions please write to us at https://m.redbus.in/help

As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,
Team redBus!

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Dear sir,
Myself saurabh gupta

I have booked one ticket from kota to ahmedabad on 14 nov for journey date 17 nov 2020 but due to some system error it was booked on 15 nov 2020.

Now i cant travel on 15 so request you Please refund my amount .

Detail are As follows :-
Saurabh gupta
Male age :- 32
Fare :- 892
Seat :- 11
Travels :- Deeps travels
Route :- kota to Ahmedabad

Request you to refund amount as soon as possible.

I am booking tickets by redbus since 2011 so considering it please refund the amount.

Regards,
Saurabh gupta

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 16, 2020

Verified Support

Hi Saurabh,

Greetings from redBus!

We request you to share the following details so that we shall look into the issue at the earliest.

* Registered email ID
* Registered mobile number
* Ticket ID

We request you to kindly share this details via email to [protected]@redbus.in.

Awaiting your response.

Thank you for choosing redBus.

Best regards,
Team redBus

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Address: Pune

Hi,

I have booked jay ganesh travel tikit online through red bus I.e. 5th Nov 2020 but bad luck that bus was cancelled. So I have raised mail to red bus support team but they didn't reply on that. Also I am trying to reach customer care but no luck.
Now today 11 days completed for this process but didn't get reply on the mail and also not get refund amount yet.

My tikit number is TPBZ99883981

Could you please help me on this?

Thanks & Regards
Nina varade

Aug 10, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2020

Red Bus Customer Care's response Hi Yuvraj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket ID TPBZ99883981.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 22nd November to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again.

The refund for your ticket has been initiated from our end on 22nd November to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. : [protected]
• Refunded Amount: Rs. 1050/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear sir/Madam

I am Sankaranarayanan,
On 12- Nov-2020 self planning to go to Mayiladuthurai from Kelambakkam for Diwali. Ticket was booked one month ago thru Redbus. Travels name is MSH travels

On 12- Nov-2020 I was waiting in the boarding point Kamaraj statue, Kelambakkam. MSH vehicle not stopped in boarding point and left. Nearly 50 times I called before starting the journey, they didnt attend. Message also sent to them but no response.Atttached the proof.

I felt sad, very worst behaviour from MSH travels.

So i booked separate car to reach Mayiladuthurai.I require compensation cost of RS 8000/- for this unwanted stress (Including car booking charges).Please provide it .

Regards

S.N.Sankara Narayanan

Aug 8, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2020

Red Bus Customer Care's response Hi Sankara,

Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund for your ticket number TPBA69579482.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free quality service in the future.

As discussed on the call with our relevant team on 3rd December, your refund of Rs 500/- has processed from our end to the bank account you have shared with us.

Please note the refund reference number - CMS[protected] for further assistance.

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Aurangabad

Website: Redbus.in

I m Naveen sharma I m highly suffer due to Redbus booking apps its totally fraud for us, I have booked two ticket of 2k Aurangabad to Bhopal traveling time is 9:15PM to 12:04PM
But bus driver stop anywhere.. very poor service and don't precautions for Corona all bus staff without mask no sanitized of bus ..social distancing not available .. only available rush taking without booking passengers in the Bus.. please don't use this app... I want to refund my money otherwise I will file a case in consumer court because I have collect many videos and audios with photographs.. due to this poor and ghatiya apps I have missed my Train which is cost by 6thousand.. who will pay for this? Redbus fake application

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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SharmaNav

Nov 13, 2020

Bycutt

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 15, 2020

Verified Support

Hi,

Greetings from redBus!

We are sorry to hear about the poor experience. Kindly contact us at [protected]@redbus.in and share your ticket details to look into it. Please be assured, we will work on the highlighted issues.

Awaiting your email.

Thank you,
Team redBus

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Address: Lucknow

Hello Sir/Mam,

I have raised a complaint in the customer support number of redbus regarding the inconvenience i had faced in their bus service on 23rd Sept 20 but till date i.e. 13th Nov i have not got the solution. I have called them 4 times regarding update but every time they only keep telling me to wait for 24 hours they will check and update.

Case: I had booked a bus ticket for journey from Jaunpur to Lucknow, journey date: 23rd Sept 20, ticket No: TPAM16425248. But bus didn't came at the given time at my boarding point even after waiting for another 2 hours. I had to purchase another tickets locally and board another bus.

On 25th Sept i had raised my complaint in Redbus customer service number (Complaint No:[protected] regarding refund on behalf of above case but even after my several followups and a waiting period of almost 45 days, Red bus team could not solve this complaint and didn't provide me refund. I consider this as a cheat with the customers and appeal with the concerned authorities to kindly intervene and help me get my refund and also take necessary action against the company so they should stop cheating and making fake commitments to other customer.

Regards,

Manish Pandey
M: [protected]
E: [protected]@gmail.com

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2020

Red Bus Customer Care's response Hi Manish,

Greetings from redBus!

As discussed on the call, we sincerely apologize for the inconvenience caused due to the bus cancellation.

We have initiated today a refund of Rs 463/- to your source account and this will reflect in your source account within 5 - 7 business days.

To initiate the refund of the remaining amount we request you to refer to the email that we have shared with you.

Once you share those details, we shall initiate the refund accordingly.

Look forward to your response.

Thank you,

Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Indore

Its been more than 15 days i did not recieved my refund back and the bus is cancelled by their side i did not cancelled it

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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SharmaNav

Nov 13, 2020

Bycutt this apps.. don't use this again..

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 7, 2020

Verified Support

Hi Raksha,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us with your query.

We are really sorry for the inconvenience caused. As per your confirmation on the call, we are closing the case.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked two tickets through RedBus, since the bus was cancelled and i requested for refund of amount 880 Rs. but i still have not got any refund. Please help me to get my money back as soon as possible. Thank you

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 10, 2020

Verified Support

Hi Customer,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 10, 2020

Verified Support

Hi Customer,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details at [protected]@redbus.in so that we can work on it.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: BADODIYA TALAB NARSINGHGARH RAJGARH

Dear sir my bus cancellation date 04/11/2020 order reference no.[protected] sarangpur to gwalior total ticket rs 719.25 my retarn amount only 34.25 this ride problam in bus mestek plz refund my total amount 719.25

tnx

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 7, 2020

Verified Support

Hi Pradeep,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding a refund for the mentioned ticket ID C5RY4RPC. I am your redBuddy Thokchom and I have been working on your case.

We are really sorry for the long wait. Trust our relevant team already contacted you and addressed the issue and we've sent a detailed email to your registered email id on 11th November 2020.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I didn't receive GST invoice for my bus travel booked from KKD to Tirupati.

My Ticket Number is TPB[protected].
Date of Journey is[protected]

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 7, 2020

Verified Support

Hi Yaswanth,

Greeting from redBus!

Thank you for reaching out to us regarding the GST Invoice for your ticket ID TPB[protected].

We tried reaching your registered mobile number however we are unable to get in touch. We've sent the GST invoice copy in PDF format to your registered email ID, please check.
For any other questions please write to us at https://m.redbus.in/help.

As I have processed your request, you will receive an email stating that your case has been closed.

Thank you for choosing redBus.

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 64

Bus operator cancelled the trip,refund amount not credited

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Luggage missing

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Bus operator not providing the service within the time

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I missed bus and also not getting my refund

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Refund for the money deducted twice for the same ticket

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Payment failure

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Refund the money

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Bus did not stop at boarding point or cancelled.

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Not providing bus number & Driver contact number before one hour as written on booked ticket

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Refund not yet processed

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Bus related

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Wrong date mentioned in a ticket

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Not get refund amount on bus cancellation

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Msh travels not stopped in boarding point on 12-nov-2020

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Redbus poor services

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Regarding Refund

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I did not get my refund

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Regarding ticket amount refund

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Refund payment

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Need gst invoice

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