Red Bus Complaints & Reviews

Address: Om sai ram bus service Indore to Panna

Om sai ram bus service indore to panna bus no Mp15PA0577 in this maximum number or passenger are not wearing a mask and not sanitize the passenger when inters bus...this type of service are not to be good for personally and people its the main reason to spread a virus in our region...please take some serious action against the bus conductors and owner..

Aug 5, 2021

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 23, 2020

Verified Support

Hi Prabhakar,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details on [protected]@redbus.in so that we can work on it.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: NA

Dear Red Bus Team,

I am officially or Formely customer of redbus from 2018 to till now in last 2 year i have no problem with red bus services but yesterday 21/10/2020 i have booked 3 ticket to Jalandhar to Hisar for my Father in law, brother in law & Sister in law travel date is 22/10/2020 travel time is 19:50pm from Jalandhar Mota singh market punjab arrival time @ Hisar is 12:50Am 23/10/2020 .
Still bus is not arrived @Jalandhar pickup point mota singh market time is 21:20pm when we call him his behaviour is very rude we have pay payment to red bus why we listen that types of wording from vijay travels staff..

Kindly take action against it or refund late payment charge against this either i will lodge complaint to legal govt. Authority or red bus higher management...

I hope team is understnding my issue.. Kindly share your revert on this on high priority..

Regards
Girver Singh

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 22, 2020

Updated by VK Morya Na

Verified Support

Oct 23, 2020

Red Bus Customer Care's response Hi Morya,

Greetings from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details on [protected]@redbus.in so that we can work on it.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Ajnara homes 121 Sector 121 Noida UP 201301

Dear Sir/Mam,

I have call your bus owner on 1st of Oct-2020 for ticket booking & they have ask our details with pickup point to destination point.

When i have share the required details to them than he give fare amount to us Rs 850 in paytm no [protected] in Maheshwaram Travels.

So please check & return the our amount to us.

If you want any more details, we can share with you.

Thanks
Anuj Mishra
[protected]

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 22, 2020

Updated by अनुज पंडित After paid the amount bus not come at pick-up point & we have chase a many time calls also but we did not receive any single revert from them

Oct 22, 2020

Updated by अनुज पंडित find the attached payment advice also

Verified Support

Oct 23, 2020

Red Bus Customer Care's response Hi Anuj,

Greetings from redBus!

Thank you for reaching out to us.

We are sorry to inform you that we won't be able to help you with this offline booking. kindly request you to reach the bus operator for your concern. As this booking was not done with redBus and it was a offline booking.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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अ

अनुज पंडित

Oct 23, 2020

Hi,

Its mean those all buses owner are fraud, which is attached in redbus.in ??

Any fraud bus owners can join or attached bus in your company.

Find attached your website URL screen short also where mention your bus owner details too.

So kindly talk to them & do the refund my amount in our paytm wallet [protected].

Thanks
Anuj Mishra

Your Bus Owner is fraud - Comment #3752857 - Image #0

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अनुज पंडित's [Complaint's author] reply, Oct 26, 2020

Reminder !

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I had cancelleda trip of 12th October, 2020...and after the 5-7 business days they're only asking me to call here and there insted of repaying my amount

+1 photos

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 21, 2020

Verified Support

Hi,

Greeting s from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the ticket details on [protected]@redbus.in so that we can work on it.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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To
The manager
Red bus,
I Harsha N customer of red bus would like to bring to your notice that, i have booked tickets on 16/10/2020 from hubli to Bangalore thru red bus in Kadiri travels. Amount of 550/- was debited from account with the reference no.[protected]IGAJQJPEQ0. but ticket was not confirmed. So i request you to go thru the issue and credit amount back to account asap.

Thanks and regards
Harsha N

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2020

Red Bus Customer Care's response Hi,

Greeting s from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the registered email id and mobile number on [protected]@redbus.in so that we can work on it.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked a ticket from RedBus Vashi to Nagpur on 19 Oct 2020 . The ticket has not been booked but the amount has been deducted from my account, I have not received a refund yet, I am trying to contact customer care but there is no response from them, Kindly check it and refund the amount at earliest.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2020

Red Bus Customer Care's response Hi,

Greeting s from redBus!

Thank you for reaching out to us with your concern.

We kindly request you to share the registered email id on [protected]@redbus.in so that we can work on it.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I had booked my ticket from Mumbai to Belgaum on 20th March 2020 which was cancelled by the bus operator. The details related to the same are as follows:
Ticket No. - TP4M63853754
Name - Vinay Khoda
Date of journey - 21 March 2020
PNR - TS[protected]NDRH/34323321

The refund of this booking has still not been received. Kindly process the same immediately.

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 21, 2020

Verified Support

Hi Vinay,

Greetings from redBus!

We regre the hassle caused due to bus cancellation. We have initiated a full refun back to the payment source on 21st Oct 2020. It will be credited back to the payment source in 5 to 7 business days. Kindly wait for refund credit as per the timeline shared. we appreciate your kind patience in this regard.

Thank you,
Team redBus

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Vinay Khoda's [Complaint's author] reply, Oct 29, 2020

It's been more than 7 business days and I still haven't received the amount of refund yet. Kindly transact the amount immediately and let me know the status too.

Red Bus Customer Care

from Bengaluru, Karnataka

Oct 29, 2020

Verified Support

Hi Vinay!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket ID TP4M63853754.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 21st October to the mode of payment used by you for this transaction.

As mentioned, in our previous mail, we are sharing the details of this refund once again. The refund for your ticket has been initiated from our end on 21st October to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No.: [protected]
• Refunded Amount: Rs. 1365/-

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with the bank officials with the help of the refund reference number shared above.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked a ticket from RedBus on 15 Oct 2020 . The ticket is not been booked but the amount has been deducted from the account..
Kindly refund the amount.

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 16, 2020

Verified Support

Hi,

Greetings from redBus!!

We apologize for the inconvenience. Kindly share the registered email address and mobile number with us at [protected]@redbus.in to check and assist you further or revert to this mail with the booking details.

Thank you,
Team redBus

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I hav booked travel from washim to mumbai as on dt 12 oct 2020 but cancelled due to some hopstilized reason so i request to redbus for refund amount
Customer name - Rajani chechar
Amount - 1600/-
Refunded amount -1280 /-

+1 photos

Aug 5, 2021

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 17, 2020

Verified Support

Hi Rajani!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket ID TPB[protected].

As discussed on the call, the refund for your ticket has been initiated from our end on 10th October to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No.:[protected]
• Refunded Amount: Rs. 1280/-
• ARN No. or Refund Reference no.: 75120330286000373626848

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the ARN No. or Refund Reference No. given above.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Redbus send a mail that refund credited successfully but yet no any refund from redbus.

Ticket no: TPB[protected]

PNR no:[protected]

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 16, 2020

Verified Support

Hi,

Greetings from redBus!!

We apologize for the inconvenience. Kindly share the ticket ID with us at [protected]@redbus.in to check and assist you further or revert to this mail with the booking details.

Thank you,
Team redBus

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On dated 07/Sep/2020 I had booked ticked from Chennai to Salem PNR no is T31029009 on 09/Sep/2020 @ 11.45 bus timing and my boarding time is 12.35 AM (Which means next day of morning) @ Perungalathur bus stand, but before day i had checked with red bus customer care executive they has confirmed you should board the bus on 08th of Sep mid night not for 09th of Sep. So as per confirmation i had reached my boarding point and checked with SETC counter person as well as bus conductor both are said this ticket is not valid on today you should board on next day of same timing. Due to night-time there is no possibilities to back my home so what we decided same bus i boarded with paid extra amount and after that i would tried to cancel my ticket but as of now still not yet refunded. I had raised so many complaints but as of now i didn't get any information from Red bus team. I need my refund amount.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 13, 2020

Updated by Raj9407 On dated 07/Sep/2020 I had booked ticked from Chennai to Salem PNR no is T31029009 on 09/Sep/2020 @ 11.45 bus timing and my boarding time is 12.35 AM (Which means next day of morning) @ Perungalathur bus stand, but before day i had checked with red bus customer care executive they has confirmed you should board the bus on 08th of Sep mid night not for 09th of Sep. So as per confirmation i had reached my boarding point and checked with SETC counter person as well as bus conductor both are said this ticket is not valid on today you should board on next day of same timing. Due to night-time there is no possibilities to back my home so what we decided same bus i boarded with paid extra amount and after that i would tried to cancel my ticket but as of now still not yet refunded. I had raised so many complaints but as of now i didn't get any information from Red bus team. I need my refund amount

Verified Support

Oct 15, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. We're working on your complaint. We will keep you posted with updates.

Thank you,
Team redBus.

Verified Support

Oct 23, 2020

Red Bus Customer Care's response Hi Raj,

Greetings from redBus!!

We truly regret the inconvenience caused. As discussed on the call, we have addressed your concern t your consent.

Thank you,
Team redBus.

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I have booked ticket from erode to Chennai on 11.10.2020. The payment for my booking was successful but ticket booking was failed. I am looking forward for the refund.

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Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 15, 2020

Verified Support

Hi,

Greetings from redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPAW33142155. We regret the inconvenience caused. As discussed on call, we have initiated full refund back to the payment source on 3rd October 2020. It must have been credited in 5 to 7 business days. Kindly check your credit card statement for further detail. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

Thank you for reaching out to us.
Team redBus

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Website: Redbus.in

I had done booking of HRTC bus from Baijnath(H.P) to Delhi on[protected]. The bus service was not available at that time. I have already talked to redbus in chat regarding this matter. They said that the refund will be provided by HRTC but as I contact HRTC Headquarters they said that you have done booking from redbus portal, therefore, the refund will be given by redbus, not by us. I have tried all ways to contact redbus but no response came from there side. So kindly refund my amount as soon as possible.
Ticket number- TP4C95120096

+1 photos

Oct 23, 2020

Complaint marked as Resolved

A call came from Redbus officials and they said that the refund will be initiated within 5-7 days. After 3 days I got my refund back. Thank you consumercomplaints.in for helping me in resolving my issue..

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

As discussed on the call, we have addressed your concern. Thank you for reaching out to us.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked ticket from redbus for 945 rs for Mumbai to Nasik journey in redbus app travel time is given 4 hours 55 min i.e my starting point is from borivali west gokul hotel timing for boarding is 7:30 and destination time given is 11:55 but the bus stopped in bhiwandi for 2 to 3 hours for loading some products.. I've asked conductor of the bus when are we going to reach Nasik he said I don't know, bus staff is not wearing face masks and no sanitization also. Really pathetic service given by red bus and totally misguided me.

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 10, 2020

Verified Support

Hi,

Greetings from redBus!!

We apologize for the inconvenience. Kindly share the ticket ID with us at [protected]@redbus.in to check and assist you further or revert to this mail with the booking details.

Thank you,
Team redBus

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Address: EDM mall parking 2

Red bus wale ki maa ka bhosda saale randibajo bus to hai hi nhi ticket book kar murkh banate or Om bus wale ki maa ki gand madarchod bus hai or randi baajo ticket book kar rhe logo ko chutiya bana rhe randuo

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Red Bus customer support has been notified about the posted complaint.

Oct 02, 2020

Updated by Sonudr94 Sonu Madharchodo tum logo ki bus online chal rhi bhosdi ke bus mila nhi aadmi tumahari gaand me baith ke jayega

Oct 02, 2020

Updated by Sonudr94 Sonu Tum log bahut madhar chod ho yrr aadmi jo bus no. Bhejoge usi bus jayega na baad me kahte ho ye bus nhi jayegi Om travel wale ki maa ka bhosda Om travel wala randi h madharchodo

Oct 02, 2020

Updated by Sonudr94 Sonu Randibaji karte ho saalo kutte kahi ke paisa kya Om travel wale bhosda me aata hai ki red bus wale ki maa deti

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I have booked the ticket and bus way delayed. After reaching at the point bus was delayed and point person behaved very rudely. Head office person asked my that he is calling at the point for the refund and he did not. I have tried to reach out to the red bus as well but the ivr options ans customer service options did not work. Red bus executive are not supporting and and eagle express persons are continually lying. They did the same in the conference call with the red bus and still red bus did not take any actions.

During the covid 19 situation upon reaching at ahmedabad eagle express did not followed the guidelines as well.

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Red Bus Customer Care's response Hi Hitendra,

Greetings from redBus!

We are sorry to hear about the poor experience you had. Your experience is important to us. Kindly share the ticket details with us at [protected]@redbus.in so that we can look into it. Awaiting for your email.

Thank you,
Team redBus

Verified Support

Sep 29, 2020

Red Bus Customer Care's response Hi Hitendra,

Greetings from redBus!

We are sorry to hear about the poor experience you had. Your experience is important to us. Kindly share the ticket details with us at [protected]@redbus.in so that we can look into it. Awaiting for your email.

Thank you,
Team redBus

Verified Support

Sep 29, 2020

Red Bus Customer Care's response Hi Hitendra,

Greetings from redBus!

Kindly accept our sincere apologies for the inconvenience caused. We are working on your complaint. We will share the updates with you at the earliest. Kindly bear with us.

Thank you,
Team redBus

Verified Support

Sep 30, 2020

Red Bus Customer Care's response Hi Hitendra,

Greetings from redBus!

Trust, our team reached out to you and addressed your concern to your satisfaction. We appreciate your kind patience in this regard. We have taken down your concern with the operator and we would assure you that such issues will not be repeated. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you,
Team redBus

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Address: Jamnagat

My ticket from jam to surat not refund from red bus plz do the need full
Mr ravi patel
Mo[protected]&

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 22, 2020

Verified Support

Hi Ravi,

Greetings from redBus!!

We regret the hassle. Kindly share your concern along with the ticket ID with us at [protected]@redbus.in to check and assist you further.

Thank you,
Team redBus

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Hi,

I am writing this to notify you that i did not get refund for bus ticket cancellation.
I cancelled a bus ticket number: TPA[protected]from hyderabad to avanigadda) through sri padmavathi travels on 10th september 2020. I got mail that money will be refunded in 5 working days.
I not yet received any debited amount.

Please go through the ticket details and let me know when will be money get refunded.

Thanks,
A Passenger.

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 21, 2020

Verified Support

Hi Teja,

Greetings from redBus!

We did validate the details and could see that the refund against the booking ID: TPA[protected] was successfully processed on 10th September 2020 against the refund reference ID: 74056630261025476758118.

In case you have not received it in your source account, please reach out to the respective bank with the refund reference details and they shall be able to help you on this.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

Complaining about bus ticket cancellation refund problem - Comment #3737727 - Image #0

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Address: Shop No-1, Plot No-12, R-5, Mohan Garden, Uttam Nagar

Sir last day, i booked a ticket from simrahi bazar to delhi. And ticket number (Tin): tpag14928987 of travel agency "shree khatu shyam travels" when we reached at the boarding place there was no bus is available at the boarding place and when we call at travel agency then they told me that we come 40 km more far from the boarding station. But at there also they did provide bus to us. And now they are saying that we go more far 10 km from there also. And we are facing so much problem.
Please help and solve my problem

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 23, 2020

Verified Support

Hi Israel,

Greetings from redBus!!

We understand that poor experience would have caused inconvenience to you and we are sorry about it. We tried reaching you on registered contact number multiple times with no luck. We have requested you to share an alternate contact number and your convenient time via email. Kindly revert with the requested details.

Awaiting your revert,
Thank you,
Team redBus

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Address: Redbus

Hi,

I am writing this to notify you that i did not get refund for bus ticket cancellation.
I cancelled a bus ticket number: TPA[protected]from hyderabad to avanigadda) through sri padmavathi travels on 10th september 2020. I got mail that money will be refunded in 5 working days.
I not yet received any debited amount.

Please go through the ticket details and let me know when will be money get refunded.

Thanks,
A Passenger.

Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 18, 2020

Verified Support

Hi Teja,

Greetings from redBus!

We apologize for the inconvenience. Kindly share with us the ticket ID at [protected]@redbus.in and we shall look into it at the earliest.

Awaiting your response.

Thank you for choosing redBus.

Best Regards,

Team redBus

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Complaints & Reviews

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Your Bus Owner is fraud

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Refund not given after business days

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Complaint against transaction on 16/10/2020 Kadiri Travels_11374290067 GAJ QJPEQ0

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Amount has been deducted but ticket is not booked.

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Refund not processed

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Amount has been deducted but ticket is not booked.

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Travel booking refund

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Refund not credited in my account

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Complaint against to Red Bus customer care executive

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Regarding Refund due to bus unavailability

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Bus service

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Delhi to Darbhanga

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Complaining about bus ticket cancellation refund problem

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Complaining about bus ticket cancellation refund issue

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