Red Bus Complaints & Reviews

I booked my bus ticket by redbus on 21 may 2011 (Ticket number (Tin): tpa[protected] from hyderabad to tirupati for dated 11 sep 2020 that tckt amount was 1800/- rs. And cancelled it on 11 sep

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response

I am ankit from jhunjhunu ;rajasthan
I had booked my bus jhunjhunu to nathdawara as per my booking they mailed me as they cut my payment and after that cancelled it and said your payment will refunded in 5 -7 days but its about 10 days and my payment is not refunded yet (Transaction id [protected]) and my gmail :[protected]@gmail.com

I booked a ticket through your redbus from chennai to karur at (10.9.2020) thursday night. But i recieved a message from your redbus app the bus was cancelled today at 8.35 pm. So, i try your help line number but it couldn't connect. After that i call the number given by tnstc one officer pick up the call and said me you just complaint to higher officials.in you that critical i took another bus for travelling after 9.30 pm the ticket booked bus conductor called me and said the bus arrived. I don't know waht i do in that critical situation. I trust your redbus app and i trust your message (Information). But i lost my money. So please help me and refund my money. Please kindly consider my problem.
Thanking you,
Your's sincerely,
M. Ramya.

I have informed to driver and got down for toilet in Tumakur toll and he left without waiting for me (he mentioned when I met him later that he forgot in that toll tension).

I did not get the driver number.

The bus tracking link was not working.

I have tried all the numbers which were there in the ticket but none of them were working though its mentioned as 24/7 helpline.

I got in touch with RedBus support team but they also could not reach SRS.

I took ksrtc later to Shimoga for Rs. 400.

All this happened around 12:30AM but later around 3AM driver called and asking where am I. Very irresponsible and lier.

THIS KIND OF BEHAVIOR IS SERIOUSLY BAD FOR EVERYONE.

Take serious action so that it will not repeat and need Rs400 refund.

PNR:34414576

3rd august 2020 i booked two tickets for the journey of 6th august 2020 (Berhampore to kolkata)
When i go there today midnight 1am the bus operator of shyamoli paribahan said that this ticket was yesterday's ticket that mean this ticket date was 5th august 2020 & they show me some proof & said this is the problem of red bus, that time i am just helpless. After so many requests they provide me 1seat & other one sitting on the floor, this is so insulting for me. Today morning i am vomiting several times & my health is not gd because of the journey. I want my money back & compensation for this kind of irresponsible behavior.
This is not the end, i have some proofs of the irresponsibility of red bus & shyamoli paribahan.
Pls take it seriously otherwise i complain this to consumer forum & state bus agency. I will attach this proof. If today you are not response then i will take action.

I booked a bus from pune to mumbai on 6th september via redbus app with email id [protected]@gmail.com scheduled to leave at 3:56 am at shivaji nagar stop.

Seat: o
Ticket: tpa[protected]

At the scheduled time, all details of vehicle disappeared and no sign of the bus, it was showing that the operator has not provided vehicle details, i was stranded in dark and the bus did not come, i even tried to raise complaint from their app but it didn't let me, i had to again go back to swargate and use msrtc, just to find their "hey amogh nayak, help akanksha tourism with your valuable feedback!" email in my inbox, i mean what kind of service is this? Their chat service does not allow you to raise booking related queries, calls go on hold.in these critical times they are doing such mockery with the users. Unacceptable. I want my refund.

Worst ever i have been using this app for years but when ocurred with problem they just delay to resolve, i booked tickect for a bus which didnt arrive for hours, the driver reported the rto had booked the bus for some issues, which wasn't gonna resolve, and as a result i booked my ticket from redbus itself with same name, and when asked for refund they say i travelled from both bus at same time... Worst app... So never do bookings... I think paytm would be more better

My bus was cancelled on[protected] which I was informed at the boarding point.I this has been almost 8-9 days and i have not got my refund.whenever I ask them they keep saying wait for 24 hours

I booked bus tickets in various 2 date of year of 2019. Ticket not confirmed but amount was deducted from my account. Still not refund that amount

I am using Redbus app for my ticket booking since long back. I am having a wallet balance of Rs. 664. The wallet balance is going to expire soon. Due to Covid, transport facilities were stopped and I am unable to book tickets by using my wallet amount because of non service. Now I want to transfer the wallet balance to my bank account....

As, i have complaining this from Feb 2020 till now no any positive response from the team, even not getting any mail after sending so many mails.
Date of incident : 3rd feb 2020
Booked via redbus to GSRTC
Booking PNR: G33155498

I got a message from GSRTC that we have refunded the amount to operator.
(attached the picture of the proof )

I have booked two tickets from akbarpur to Delhi on 14 August (4:44pm). At the boarding time I called bus operator and then he said bus cancelled, then immediately I complaint Red bus customer care and ask about my refund they told with in 48 hour u got ur refund and now 10 days passed and I couldn't get my refund I called again and again but they always told wait 24 hours.

I booked one ticket by redbus ahmedabad to mandvi cost 700 rs and i pay. But recive call from travel agent charted bus is canceled and your mony will b refund next 5 working days my booking journey is dated[protected] and same day i visit charted travel agent office he sayd dont worry we will refund your mony next 5 woking days but still not recive mony from red bus or charterd bus agent office. I visit 3 time charterd office located ahmedabad paldi. But they not responded for refund they just comitment next day and next date. In this case i wont complain against red bus and charterd bus i want refund my money with interest.

Hi,
I m travelling from chhatarpur MP to Bhopal MP on[protected] in ambay travels's bus (MP-19 p1372) on 10.15pm. as i boarded on this bus i found that the bus conductor is taking extra passengers except of seat capacity. And the extra passengers are lying down on central gallery and some of the passengers are sitting in driver's cabin. Bus staff is not wearing any mask and not even any sanitizers are being provided to any of the passengers. No temperature check is happening during boarding inside the bus. The bus staff and bus management is taking so many passengers life on risk during this corona pandemic time. This is a very serious matter. I hope red bus will take some effective action on management of ambey bus service.

Thanks.

I had booked a bus ticket on Redbus on 21st March 2020 and the buswas cancelled by them due to some breakdown of vehicle and they had told me the ticket charges will be refunded within 72hours. I had paid ₹ 1286.45 for my bus ticket. I have not received the refund amount till date. Even in the application it says it has initiated but no received into my account. This company has nt provided customer call service they have only provided chat support which is not at all helpful.

My name is raj kumar i booked a bus ticket from faizabad to delhi through redbus.in website on 06th august 2020 my ticket no. Is tp[protected] and mail id [protected]@gmail.com. But the bus (Unique tour and travels)
Can't arrived the boardind point. We wait 5hours but no response from bus operator and their mob phone swich off. Unfortunately we back to my home. We try many times to contact him but no response. And we have paid ticket fare 1627/- rs.
So i want to refund my money from redbus company to my account.
Thanks
My contact no.[protected]

I book ticket of dated 10 August bymistake instead of 9 August.
So request to red bus for cancellation of ticket Bhopal to UDAIPUR.
As of now amount not get back me.

I am ravi rathore, i have booked a online confirmed ticket in kamla travels on 08/08/2020 from indore to guna, journey date on 09/08/2020 through redbus. I have booked a single seat for myself, seeing the map of the seats layout which was 2 by 1 format. There is a sitting section at the lower side and sleeper section at the upper side (According to the layout of the interior) in bus. But when i went inside the bus, there was no sitting arrangements, there was a total sleeper, in upper and also in lower. It did not have a seat number 15b. When i asked the bus conductor where the 15b number seat is, he told me the number 4 sleeper in the lower section, which is already booked for any female passenger. I had complaint for this issue from bus conductor and kamla travels indore office also, but there was no response from those people, and when i spoke to a staff member of kamla bus, he said that 15b seat is not yours, we give you another seat and the bus conductor asked me to sit on the other seat, on which seat 3 passengers were already sitting. I requested a lot but the bus conductor said that we have to sit at the place where we give seat, otherwise get off the bus and i said that i want to be compliant for this, then he said, where do you want to complaint, do it. If nothing has happened to these complaints so far, then what will harm us with this complaint. I want strict action against these peoples. Also i want full amount refund my ticket fare.
Thanks
Ravi rathore
[protected]

I have booked my ticket from lucknow to delhi but it does not booked my ticket and when i say to refund my money in wallet they did not take any action to it i need my money back so i can go there and do job at this covid time i am not having any money to eat also but they not giving it any reaction to my need my order id is[protected]
I need help if you could help me out at this time it will be very helpful

I have rescheduled the ticket booking from dharwad to bangalore with ticket number t