Red Bus Complaints & Reviews

Address: Jamnagat

My ticket from jam to surat not refund from red bus plz do the need full
Mr ravi patel
Mo[protected]&

Aug 5, 2021

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 22, 2020

Verified Support

Hi Ravi,

Greetings from redBus!!

We regret the hassle. Kindly share your concern along with the ticket ID with us at [protected]@redbus.in to check and assist you further.

Thank you,
Team redBus

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Hi,

I am writing this to notify you that i did not get refund for bus ticket cancellation.
I cancelled a bus ticket number: TPA[protected]from hyderabad to avanigadda) through sri padmavathi travels on 10th september 2020. I got mail that money will be refunded in 5 working days.
I not yet received any debited amount.

Please go through the ticket details and let me know when will be money get refunded.

Thanks,
A Passenger.

Aug 5, 2021

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 21, 2020

Verified Support

Hi Teja,

Greetings from redBus!

We did validate the details and could see that the refund against the booking ID: TPA[protected] was successfully processed on 10th September 2020 against the refund reference ID: 74056630261025476758118.

In case you have not received it in your source account, please reach out to the respective bank with the refund reference details and they shall be able to help you on this.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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Address: Shop No-1, Plot No-12, R-5, Mohan Garden, Uttam Nagar

Sir last day, i booked a ticket from simrahi bazar to delhi. And ticket number (Tin): tpag14928987 of travel agency "shree khatu shyam travels" when we reached at the boarding place there was no bus is available at the boarding place and when we call at travel agency then they told me that we come 40 km more far from the boarding station. But at there also they did provide bus to us. And now they are saying that we go more far 10 km from there also. And we are facing so much problem.
Please help and solve my problem

Aug 5, 2021

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 23, 2020

Verified Support

Hi Israel,

Greetings from redBus!!

We understand that poor experience would have caused inconvenience to you and we are sorry about it. We tried reaching you on registered contact number multiple times with no luck. We have requested you to share an alternate contact number and your convenient time via email. Kindly revert with the requested details.

Awaiting your revert,
Thank you,
Team redBus

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Address: Redbus

Hi,

I am writing this to notify you that i did not get refund for bus ticket cancellation.
I cancelled a bus ticket number: TPA[protected]from hyderabad to avanigadda) through sri padmavathi travels on 10th september 2020. I got mail that money will be refunded in 5 working days.
I not yet received any debited amount.

Please go through the ticket details and let me know when will be money get refunded.

Thanks,
A Passenger.

Aug 5, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 18, 2020

Verified Support

Hi Teja,

Greetings from redBus!

We apologize for the inconvenience. Kindly share with us the ticket ID at [protected]@redbus.in and we shall look into it at the earliest.

Awaiting your response.

Thank you for choosing redBus.

Best Regards,

Team redBus

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked my bus ticket by redbus on 21 may 2011 (Ticket number (Tin): tpa[protected] from hyderabad to tirupati for dated 11 sep 2020 that tckt amount was 1800/- rs. And cancelled it on 11 sep

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response

Aug 9, 2021

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 17, 2020

Verified Support

Hi Hariprasad,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us with your query.

We apologize for the inconvenience. We request you to share the ticket ID by reverting to this mail or you can share the same on [protected]@redbus.in as we are not able to fetch the details.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

Take Care
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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diddy.hariprasad's [Complaint's author] reply, Sep 22, 2020

Thanks for your response REDBUS, iam sharing my Ticket number is TPA917248532 and my mail id is [email protected].
Please refund my amount as soon as possible

Red Bus Customer Care

from Bengaluru, Karnataka

Sep 23, 2020

Verified Support

Hi Hariprasad,

Greetings from all o[censored]s, here at redBus!

Ticket ID - TPA[protected]

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 11th Septmebr 2020 to the mode of payment used by you for this transaction.

PO No. :[protected]
Refunded Amount: Rs. 1620/-
ARN no.: 74056630261025576893864

Basis the policy of your bank, the amount should have reflected in your account within 5-7 business days. Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above.

A screenshot of the Refund Initiation from our end, has been attached for your reference.

I hope this response is satisfactory.

For any other questions please write to us at https://www.redbus.in/info/redcare/
As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.

I hope I have been able to help you.
Take Care,
Team redBus!

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Address: Jhunjhunu

Website: [email protected]

I am ankit from jhunjhunu ;rajasthan
I had booked my bus jhunjhunu to nathdawara as per my booking they mailed me as they cut my payment and after that cancelled it and said your payment will refunded in 5 -7 days but its about 10 days and my payment is not refunded yet (Transaction id [protected]) and my gmail :[protected]@gmail.com

Aug 9, 2021

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 16, 2020

Verified Support

Hi Ankiichoudhary,

Greetings from redBus!

Trip id[protected]

Upon checking the refund of Rs 1050/- is sucusfully processed from our end on 4th Septmber 2020. We request you to get in touch with your bank or bank customer care with ARN - 30005402490247223603410 for further assistance.

Thank you for contacting redBus!

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I booked a ticket through your redbus from chennai to karur at (10.9.2020) thursday night. But i recieved a message from your redbus app the bus was cancelled today at 8.35 pm. So, i try your help line number but it couldn't connect. After that i call the number given by tnstc one officer pick up the call and said me you just complaint to higher officials.in you that critical i took another bus for travelling after 9.30 pm the ticket booked bus conductor called me and said the bus arrived. I don't know waht i do in that critical situation. I trust your redbus app and i trust your message (Information). But i lost my money. So please help me and refund my money. Please kindly consider my problem.
Thanking you,
Your's sincerely,
M. Ramya.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2020

Red Bus Customer Care's response Hi Ramya,

Greetings from the redBus!

We request you to share with us the bus cancellation message for us to assist your further. We have already shared an email regarding the same at r#my#m#n#1#8#[protected]@gm#il.c#m. Please reply to that email with bus cancellation message that you have received.

Looking forward to your response.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have informed to driver and got down for toilet in Tumakur toll and he left without waiting for me (he mentioned when I met him later that he forgot in that toll tension).

I did not get the driver number.

The bus tracking link was not working.

I have tried all the numbers which were there in the ticket but none of them were working though its mentioned as 24/7 helpline.

I got in touch with RedBus support team but they also could not reach SRS.

I took ksrtc later to Shimoga for Rs. 400.

All this happened around 12:30AM but later around 3AM driver called and asking where am I. Very irresponsible and lier.

THIS KIND OF BEHAVIOR IS SERIOUSLY BAD FOR EVERYONE.

Take serious action so that it will not repeat and need Rs400 refund.

PNR:34414576

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2020

Red Bus Customer Care's response Hi Manjunatha,

Greetings from redBus!

Thank you for your time on the call the previous day.
As discussed, we have processed a refund of Rs. 400/- to the source account within the next 3-5 bank working days as per the standard banking procedures.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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3rd august 2020 i booked two tickets for the journey of 6th august 2020 (Berhampore to kolkata)
When i go there today midnight 1am the bus operator of shyamoli paribahan said that this ticket was yesterday's ticket that mean this ticket date was 5th august 2020 & they show me some proof & said this is the problem of red bus, that time i am just helpless. After so many requests they provide me 1seat & other one sitting on the floor, this is so insulting for me. Today morning i am vomiting several times & my health is not gd because of the journey. I want my money back & compensation for this kind of irresponsible behavior.
This is not the end, i have some proofs of the irresponsibility of red bus & shyamoli paribahan.
Pls take it seriously otherwise i complain this to consumer forum & state bus agency. I will attach this proof. If today you are not response then i will take action.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2020

Red Bus Customer Care's response Hi Ali,

Greetings from redBus!

Thank you for your time on the call. We regret the hassles caused on the journey and please be assured that the same has been taken care of with the relevant team.
As discussed, we are processing a complete refund against the booking and the refund amount of Rs. 1055/- shall be processed to the account.

For processing the refund, we would need to you to help us with the NEFT details via email at '[protected]@redbus.in'.
We would need Bank Name; Branch Name; Account Number; Account holder Name and IFSC Code.

Please help us with the details as requested and we are listening.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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ali00#1999

Sep 9, 2020

3rd august 2020 i booked two tickets for the journey of 6th august 2020 (Berhampore to kolkata)
When i go there today midnight 1am the bus operator of shyamoli paribahan said that this ticket was yesterday's ticket that mean this ticket date was 5th august 2020 & they show me some proof & said this is the problem of red bus, that time i am just helpless. After so many requests they provide me 1seat & other one sitting on the floor, this is so insulting for me. Today morning i am vomiting several times & my health is not gd because of the journey. I want my money back & compensation for this kind of irresponsible behavior.
This is not the end, i have some proofs of the irresponsibility of red bus & shyamoli paribahan.
Pls take it seriously otherwise i complain this to consumer forum & state bus agency. I will attach this proof. If today you are not response then i will take action.

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Website: redbus.in

I booked a bus from pune to mumbai on 6th september via redbus app with email id [protected]@gmail.com scheduled to leave at 3:56 am at shivaji nagar stop.

Seat: o
Ticket: tpa[protected]

At the scheduled time, all details of vehicle disappeared and no sign of the bus, it was showing that the operator has not provided vehicle details, i was stranded in dark and the bus did not come, i even tried to raise complaint from their app but it didn't let me, i had to again go back to swargate and use msrtc, just to find their "hey amogh nayak, help akanksha tourism with your valuable feedback!" email in my inbox, i mean what kind of service is this? Their chat service does not allow you to raise booking related queries, calls go on hold.in these critical times they are doing such mockery with the users. Unacceptable. I want my refund.

Aug 9, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 7, 2020

Verified Support

Hi Amogh,

Greetings from redBus!

Thank you for your time on the call with us.
As discussed, we hereby confirm that a complete refund against the booking ID: TPA[protected] has been processed and the amount shall be reflecting in your account within the next 5-7 bank working days.

Rest assured that the feedback has been duly noted and taken care of.

Thank you for choosing redBus!

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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Worst ever i have been using this app for years but when ocurred with problem they just delay to resolve, i booked tickect for a bus which didnt arrive for hours, the driver reported the rto had booked the bus for some issues, which wasn't gonna resolve, and as a result i booked my ticket from redbus itself with same name, and when asked for refund they say i travelled from both bus at same time... Worst app... So never do bookings... I think paytm would be more better

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2020

Red Bus Customer Care's response Hi Akhil,

Greeting s from redBus!

Thank you for reaching out to us with your concern

We kindly request you to share the ticket ID on [protected]@redbus.in so that we can work on it.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.
Have a great day!

Take Care,
Mohan
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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My bus was cancelled on[protected] which I was informed at the boarding point.I this has been almost 8-9 days and i have not got my refund.whenever I ask them they keep saying wait for 24 hours

Sep 3, 2020

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 2, 2020

Verified Support

Hi,

Greetings from redBus!

Thank you for reaching out to us regarding the refund for your ticket number TP9P79063887. We regret the inconvenience caused. As discussed on call, we have initiated full refund back to the payment source. It will be credited back in 5 to 7 business days. Kindly wait for refund credit as per the timeline shared. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

Thank you for reaching out to us.
Team redBus

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Website: Phonepe and Redbus

I booked bus tickets in various 2 date of year of 2019. Ticket not confirmed but amount was deducted from my account. Still not refund that amount

Aug 9, 2021

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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 2, 2020

Verified Support

Hi Siva,

Greetings from redBus!

We apologize for the inconvenience, kindly share us the registered email ID and mobile number to [protected]@redbus.in and we shall look into it at the earliest.

Awaiting your response.

Thank you for choosing redBus.

Best Regards,
Team redBus

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I am using Redbus app for my ticket booking since long back. I am having a wallet balance of Rs. 664. The wallet balance is going to expire soon. Due to Covid, transport facilities were stopped and I am unable to book tickets by using my wallet amount because of non service. Now I want to transfer the wallet balance to my bank account....

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As, i have complaining this from Feb 2020 till now no any positive response from the team, even not getting any mail after sending so many mails.
Date of incident : 3rd feb 2020
Booked via redbus to GSRTC
Booking PNR: G33155498

I got a message from GSRTC that we have refunded the amount to operator.
(attached the picture of the proof )

Aug 28, 2020

Complaint marked as Resolved

Refund provided on 28th aug 2020

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2020

Red Bus Customer Care's response Hi Mohit,

Greetings from redBus!

Ticket ID - TP2T11981405

We are sorry that the bus was cancelled by the bus operator due to unforeseen reasons. We have taken your concern with the operator and have shared feedback on this regard. We have also asked him to ensure that such instances never occur in the future. We have initiated the refund on 28th August 2020. You will receive the refund in your source account within 5-7 bank working days.

Thank you for contacting redBus.

Have a good day.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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V

Vimalsudha

from Delhi, Delhi

Jan 10, 2021

redBus mTicket
Route: Ludhiana to Delhi
Ticket No: TPC[protected]
Passenger: Vimal kumar (26, MALE)
PNR: C5KVVNH2
Travels: Golden Temple Express Volvo
Departure: 10:30 PM Nov 13, 2020
Seat Numbers: 4, 3
Redbus Discounted Fare: Rs.1185.9
Boarding point: Ludhiana railway junction
Landmark: Railway station
Address: Outside ludhiana railway station
Boarding point contact:[protected],[protected]
Golden Temple Expres
Thanks for using redBus.
redBus Helpline:[protected] T&C apply.. Bus operater Canelled Refund Not Recived . Pleace My Resolve

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Address: VILL HATHIPUR, POST MAHANGUPUR DHAHAR, ATRAULIA AZAMGARH

I have booked two tickets from akbarpur to Delhi on 14 August (4:44pm). At the boarding time I called bus operator and then he said bus cancelled, then immediately I complaint Red bus customer care and ask about my refund they told with in 48 hour u got ur refund and now 10 days passed and I couldn't get my refund I called again and again but they always told wait 24 hours.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Red Bus Customer Care's response Hi Shashikant,

Greetings from redBus!

Ticket ID - TP9A62369810

We are sorry that the bus was cancelled by the bus operator due to unforeseen reasons. We have taken your concern with the operator and have shared feedback on this regard. We have also asked him to ensure that such instances never occur in the future. We have initiated the refund on 25th August 2020. You will receive the refund within 5-7 bank working days. Thank you for contacting redBus. Have a good day.

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Address: Charterd tours travels. Paldi cross road opp patel tours and travels

I booked one ticket by redbus ahmedabad to mandvi cost 700 rs and i pay. But recive call from travel agent charted bus is canceled and your mony will b refund next 5 working days my booking journey is dated[protected] and same day i visit charted travel agent office he sayd dont worry we will refund your mony next 5 woking days but still not recive mony from red bus or charterd bus agent office. I visit 3 time charterd office located ahmedabad paldi. But they not responded for refund they just comitment next day and next date. In this case i wont complain against red bus and charterd bus i want refund my money with interest.

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Red Bus Customer Care's response Hi!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TP[protected].

I understand that the cancellation of the bus would have caused an inconvenience to you and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

As discussed on-call, the bus operator is refunding your ticket amount. The refund for your ticket has been initiated from our end on 21st August to the mode of payment used by you for this transaction.

If you have used the Net Banking/Credit/Debit Card for your booking, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 700/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

I hope this solution was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Chhatarpur (MP)

Hi,
I m travelling from chhatarpur MP to Bhopal MP on[protected] in ambay travels's bus (MP-19 p1372) on 10.15pm. as i boarded on this bus i found that the bus conductor is taking extra passengers except of seat capacity. And the extra passengers are lying down on central gallery and some of the passengers are sitting in driver's cabin. Bus staff is not wearing any mask and not even any sanitizers are being provided to any of the passengers. No temperature check is happening during boarding inside the bus. The bus staff and bus management is taking so many passengers life on risk during this corona pandemic time. This is a very serious matter. I hope red bus will take some effective action on management of ambey bus service.

Thanks.

Aug 9, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Aug 21, 2020

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us with your query.

We apologize for the inconvenience. We request that you share your booking details at [protected]@redbus.in and we will definitely look into it.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.
Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: IBIBO Group Pvt Ltd. #No 23, 5th Floor, Indiqube, Leela Galleria Hotel Leela, HAL 2nd Stage, Kodihalli, Bengaluru, Karnataka 560008

I had booked a bus ticket on Redbus on 21st March 2020 and the buswas cancelled by them due to some breakdown of vehicle and they had told me the ticket charges will be refunded within 72hours. I had paid ₹ 1286.45 for my bus ticket. I have not received the refund amount till date. Even in the application it says it has initiated but no received into my account. This company has nt provided customer call service they have only provided chat support which is not at all helpful.

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Red Bus Customer Care's response Hi Jeswin,

Greetings from all o[censored]s, here at redBus!

As discussed on the call, the full refund on your ticket ID TP4N85244124 has been successfully processed from our end on 21st March 2020.

We have also sent an email communication to your registered email address with all the details. We request you to check the same.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: VILL POST INAYAT NAGAR AYODHYA

My name is raj kumar i booked a bus ticket from faizabad to delhi through redbus.in website on 06th august 2020 my ticket no. Is tp[protected] and mail id [protected]@gmail.com. But the bus (Unique tour and travels)
Can't arrived the boardind point. We wait 5hours but no response from bus operator and their mob phone swich off. Unfortunately we back to my home. We try many times to contact him but no response. And we have paid ticket fare 1627/- rs.
So i want to refund my money from redbus company to my account.
Thanks
My contact no.[protected]

Aug 7, 2021

Complaint marked as Resolved

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Verified Support

Aug 12, 2020

Red Bus Customer Care's response Hi Raj,

Greetings from redBus!

As discussed on the call, apologise for inconvienence caused due to bus cancellation. We have processed the full refund today. This should reflect in 5-7 business days to your source account.

If you do not receive this amount within the expected time, please reach your bank to know the status of your refund, from the customer care team of your bank.

In future if you need any assistance regarding your travel you can feel free to connect with us at [protected]@redbus.in

I do hope this solution made you happy.

Take Care,
Team redBus

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