Rediff.com India Complaints & Reviews

I ordered Touch Screen LED Watch from shopping.rediff.com on September-2014 and I have received a Damaged Product. Now the Harassment starts from Here – 1. Date - 28-Sep-2014: Raised Complain with shopping.rediff.com ([Ticket#[protected]] 2. Date - 7-Oct-2014: : shopping.rediff.com replied, asking Product Image. (I send on the next day) 3. Date 18-Oct-2014: I mailed Rediff for Update on My refund. 4. Date - 21-Oct-2014: shopping.rediff.com replied, for my Bank details (I send on the next day) 5. Date – 12-Nov-2014: I mailed Rediff for Update on My refund. 6. Date - 18-Nov-2014: : shopping.rediff.com replied, NEFT Refund was bounced back: 7. Date - 29-Nov-2014: I did Rediff for Update on My refund. 8. Date – 2-Dec-2014: shopping.rediff.com replied, Informing me that they have send me a check via Blue Dart Couriers with the airway bill no. : [protected]. 9. Date – 8-Dec-2014: I contacted Blue Dart, I was told that this delivery was stopped by Rediff and I Inform the same to Rediff and asking for Clarifications. 10. Till Date – I have mailed and Called shopping.rediff.com, number of times asking for my refund but till date I have not received my money. Your order list: Date: 27 Sep 2014 Order ID: 10474670 Product Buy 1 Get 1 Free Touch Screen LED Watch Order Amount: Rs. 311.6 Top of Form Bottom of Form Conversation opened. 22 messages. All messages read. MAIL Details – Re: [Ticket#[protected]]Product Received is Damaged/ Broken Inbox x Rediff ShopSupport <[protected]@rediff.co.in> 10/7/14 to me Dear Somen, Greetings from Rediff.com We apologize for inconvenience cause to you. With reference to your mail, we request you to kindly let us know that whether the outer packaging of the product was open/broken or the product from inside is only broken. Also we request you to kindly mail us the attached photos/snaps (.jpeg format and keep the file size below 2 MB) of the received product for further assistance accordingly. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Gaurav Customer Service www.Rediff.com Somen Podder <[protected]@gmail.com> 10/8/14 to Rediff Hi Outer packaging was fine, it's the inside. Please find the product picture attached in the mail. Please resolve this issue ASAP. Thanks, Somen +91-[protected] Attachments area Preview attachment photo(1).JPG Somen Podder <[protected]@gmail.com> 10/10/14 to Rediff Hi Rediff, I have not got any update from you. Please provide Update ASAP. Thanks, Somen +91-[protected] Somen Podder <[protected]@gmail.com> 10/13/14 to Rediff Hi I have got any update on this. Please update me ASAP. Thanks, Somen Somen Podder <[protected]@gmail.com> 10/18/14 to Rediff I spok to you [protected], on 5th Oct and Today, each time Rediff told me that with in 24Hrs i will get the refund confirmation. Requesting you to please take the proper action ASAP. Rediff ShopSupport <[protected]@rediff.co.in> 10/21/14 to me Dear Somen, Greetings from Rediff.com With reference to your mail/Request, we are cancelling your order 10474670 and arranging for the amount to be Refunded. Hence we would like to request you to mail us the bank details so that we can directly credit the product amount/courier charges in to your account. 1 - Account holder Name 2 - Account Number 3 - Bank Name 4 - IFSC: 5 - Bank Branch Name Also the refund transaction will reflect in your account in next 7 to 10 working days. If you want the amount to be Refunded by Cheque we request you to update us in whose favour you would like to receive the Cheque.Once the Cheque is processed the same will be delivered with in 15 to 20 working days. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Gaurav Customer Service www.rediff.com Somen Podder <[protected]@gmail.com> 10/21/14 to Rediff Hi Please find the details below - Account Number :: ******** Account holder's name ::SOMEN PODDER Bank Name : HDFC BANK Branch IFSC Code ::******************* Location of the Bank::********* Thanks Rediff ShopSupport <[protected]@rediff.co.in> 10/22/14 to me Dear Somen, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, we agree with you that we must provide prompt and efficient delivery to ensure customer satisfaction, and we are coordinating with our vendors to ensure our customers receive the highest quality of service. We assure you that your experience was a unique and isolated case, and we are taking every measure to ensure that such mistakes do not recur. Hence, we are canceling your order no. : 10474670 and arranging to refund the amount charged for the same, the refunded amount will reflect into your account within next 7-10 working days. Sincerely apologize once again and assure you better service in future. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Gaurav Customer support, www.rediff.com P.S. Please do not change the subject line for future correspondence. Somen Podder <[protected]@gmail.com> 11/7/14 to Rediff Hi Rediff, I have not received my refund yet, please let me know how this takes you from your side for a simple refund??? Thanks, Somen Rediff ShopSupport <[protected]@rediff.co.in> 11/8/14 to me Dear Somen, Apologize for the inconvenience caused to you. Kindly note that we are investigating your order status for order no. 10474670 with the concerned department. As soon as we receive feedback from them we will revert back to you. For any further queries on the above order, kindly contact us on or reply [protected] back to the same mail. We assure you courteous, prompt service on all your visits to www.rediff.com. Warm Regards, Sudesh Customer Service www.Rediff.com both the watchs were in damage condition. belts were borken. Name: Order No: 10474670 Email: [protected]@gmail.com Mobile No: [protected] Help Type: Product Received is Damaged/ Broken IP:23.205.118.22 UserAgent:swcd Somen Podder <[protected]@gmail.com> 11/12/14 to Rediff Any update on this? It's been quite a while now, please resolve this issue ASAP Somen Podder <[protected]@gmail.com> 11/15/14 to Rediff Why you guys are not refunding ?? How long i have to do this follow up? Rediff ShopSupport <[protected]@rediff.co.in> 11/18/14 to me Dear Somen, Greetings from Rediff.com For your NEFT Refund we would like to update you that your NEFT Refund was bounced back (not credited) by your bank. Hence we will directly deposit the Cheque for the said amount directly in your bank account and the same will be cleared from our end in 3 to 5 working days. For any further queries on the above order, kindly contact us on or reply [protected] back to the same mail. Assure you courteous and prompt service on all your visits at www.Rediff.Com Warm Regards, Prashant P Customer Service www.rediff.com Somen Podder <[protected]@gmail.com> 11/29/14 to Rediff Hi Rediff, Still i have not received my refund. What is the issue here? Thanks, Somen Rediff ShopSupport <[protected]@rediff.co.in> 12/2/14 to me Dear Somen, Greetings from Rediff.com Apologize for the inconvenience caused to you due to the delay. With reference to your mail, we would like to inform you that the Pay order for the Order number : 10474670 has been already dispatched via Blue Dart Couriers with the airway bill no. : [protected] Please be assured that the same would be delivered to you shortly. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Prashant P Customer support www.rediff.com P.S. Please do not change the subject line for future correspondence Somen Podder <[protected]@gmail.com> 12/3/14 to somen.podder Somen Podder <[protected]@gmail.com> 12/8/14 to Rediff Hi Rediff, I have not received this yet, when I contacted Blue Dart, I was told that this delivery was stopped by Rediff. Can you please explain what is going on here? Thanks, Somen Rediff ShopSupport <[protected]@rediff.co.in> 12/9/14 to me Dear Somen, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, would like to share with you that we had forwarded your request with the concerned department for delivering the pay order for the order no:10474670. Please be rest assured you will receive shortly. Assure you courteous and prompt service on all your visits at www.Rediff.Com Warm Regards, Prashant P Customer Service www.rediff.com Somen Podder <[protected]@gmail.com> Jan 2 to Rediff I have not received any update on this, please let me know if you guys have any intention to refund my money. Somen Podder <[protected]@gmail.com> Jan 6 to Rediff This is frustrating and pathetic service from rediff. I called your customer care on 4th -Jan-2014 and got an assurance that i will get response with in 24hrs. But as usual nothing happen. This is the last mail i am writing to you guys. If i do not get any response in next 24hrs, i will file a complain in consumer forum. Rediff ShopSupport Jan 8 to me Dear Somen, Apologize for the inconvenience caused to you. Kindly note that we are investigating your pay order status for order no. 10474670 with the concerned department. As soon as we receive feedback from them we will revert back to you. For any further queries on the above order, kindly contact us on or reply [protected] back to the same mail. We assure you courteous, prompt service on all your visits to www.rediff.com. Warm Regards, Prashant P Customer Service www.Rediff.com Somen Podder <[protected]@gmail.com> 5:37 PM (44 minutes ago) to Rediff Do you have any update on this?? Click here to Reply or Forward 2.15 GB (14%) of 15 GB used Manage ©2015 Google - Terms - Privacy Last account activity: 41 minutes ago Details

Order no.10942474 dt.23/12/2014 was cancelled by you only.
I was not only harassed but have not got the amount refuded till date.
Further your toll free helpline no. is not operating & the mobile no. is getting disconnected.
You are therefore, requested to contact me on [protected] & explain your stand.

I ordered one product Fitness Pump from www.rediff.com order number 11026236 on 11 January 2015 but its not delivered till 28 January 2015. I tried reaching out to rediff customer support and follow up on it but they are always giving false information and not helping in to this case. They always say that the order has been handed over to logistics and they are trying to contact logistics vendor. I'm getting same reply from last 10 days. Order amount is Rs. 5, 498 Please help me in this case and give me some point of contact to escalate it towards resolution. Thanks, Imran [protected]

I have ordered "Body cover for Maruti suzuki new Swift Dzire Best matty quality" as u shown on display. But it was not havng Mirror pockets and Antenna pocket. New swift dzire is having inbuilt Antenna with it on its top. I request u to replace my product which u hav delivered.

I have ordered (order No[protected] for a make up kit "My Fair Lady Complete Makeup Kit" on 20th Jan but received a wrong and cheap product on 24th January named "ADS makeup kit". On same day I lodge a complain with the shopper to replace the product immediately with a proper picture of the received product. Surprisingly Rediff shop customer care saying that this is the same product I have ordered !! I send both the products picture (which I ordered &amp; what I received) to them, but now they are just not responding. This is thoroughly unprofessional approach and totally unacceptable. Added both the picture of what I ordreded and what I received.

Hi, I have ordered a Hotsun GAS Stove 3 burner on 6th Dec'14 still i have not recvied the product today 23rd Jan'15. Each time i call to rediff shop support they says give us 48 hrs. More than 4 to 5 call done still no resolution and no product yet

DEAR SIR/MADAMI PURCHASED THE TABLET VOX V102 VIDER ORDER NO. 10975350. WHEN I SEE THE SIM CARD BALANCE BY *121# IT SHOWS IN CHINIES LANGUAGE WHICH IS NOT READEABLE. THIS MUST BE IN ENGLISH LANGUAGE. I ATTACHED THE SCREEN SHOT IMAGES WITH THIS EMAIL. ALSO WHEN I ATTACH THE TABLET WITH THE COMPUTER IT DOES NOT SHOW THE TABLET DATA PLEASE GIVE SOLUTION. I HAVE WRITTEN IT MANY TIMES EARLIER. MORE OVER THE TELEPHONE NUMBERS GIVEN TO ME OF ALPHA RADIOS DOES NOT PICK UP. TILL TODAY

I have brought 4 products in rediff shopping online. I received the product very late (Complaint 1) . One of the products Backpack is very small, Its worth only for Rs 100 but they charged Rs 500 (Complaint 2), Another product is CHAPATHI MAKER . Its heavily damaged not working (Complaint 3). And 3rd product is Mobile Phone. Its not even switched on (Complaint 4). All the product i received is very very poor.. When i called for customer care they are not responding. Telling me to send all the product via courier, What is the guarantee if they cheat me, How can i send my product with paying Rs 300 as courier charge without any acknowledgement.. . If they don't have pickup facility then why the hell they are having SHOP KART, better close the service. Poor Service / Poor Customer support / Poor response. Please take the legal actions against REDIFF SHOPPING... FLIPKART is best service they have pick up service and perfect service. Rediff is worst

Hi! I have an email id [protected]@rediffmail.com . I have forgotten my password and wish u to reset the samee for me and send it to my alternate email id [protected]@rediffmail.com. Mobile no. has changed and ot updated in ur records. Kindly help me out. Thanking you. Aishwarya

I have ordered a product from shopping.rediff.com of order id[protected]SAMSUNG CORNING GORILLA GLASS FOR S3 WHITE) on 01Jan2015.However I did not received the order and requested for refund and its not initiated from their side.18 days has passed niether I received the product nor refund. Please help me on this so that I will get my money back Regrads Indresh Kumar [protected]

I have ordered a track suit from Rediff.com on 29 Dec 2014 (Order no[protected] which was supposed to be delivered by 07 Jan 2015. The said order yet not delivered and when enquired about the same from Mr. Deepak of QMPL Courier services (Mob no-[protected]) he assured me twice of calling back, that didn't happened after two week i enquired again then he gave me the unresponsive toll-free no [protected]. I have also emailed about this to rediff.com that to also in vain. Kindly look into the matter as its very annoying to get what i have already paid for and atleast appropriate response.

ADJUS01: Large Adjustable fridge and washing machine trolley Dipti Shah India, Maharashtra Consumer complaints and reviews about ADJUS01: Large Adjustable fridge and washing machine trolley Jan 13, 2015 DEFECTIVE i had ordered large adjustable trolly which i received yesterday but it was defective and in broken condition so i request you to refund my amount details of my product is as follows order no : 11022055 mobile no : [protected] email id : [protected]@yahoo.co.in

ADJUS01: Large Adjustable fridge and washing machine trolley ADJUS01: Large Adjustable fridge and washing machine trolley DEFECTIVE: i had ordered large adjustable trolly which i received yesterday but it was defective and in broken condition so i request you to refund my amount details of my product is as follows order no : 11022055 mobile no : [protected] email id : [protected]@yahoo.co.in

i received a damaged and incomplete product which was air max foot air pump. via order no 11006735 and trx id 22151106. merchant partner was shopper planet. despite sending a no. of mails i did not received any response from you . please tell me how to get my refund as promised earlier.

I placed an order last night for cable wire of iPhone. You guys have deducted my money and not sent me the confirmation mail or any message. Neither do I have order id. When will be the amount refunded in my account. Tried calling the new customer care number. It gets cut. Apart I left mail I didn't get any response from your side. What shall I do now? Either refund me my money back or else give me the product which I asked.

Hi, This is regarding my Order (Order Id: 10983536, Date: 01 Jan 2015) placed with Rediff Shopping, shipped through delhivery.com (Delhivery Tracking number - [protected]) Almost 10 days have gone by since the order was shipped through Delhivery but tracking has not been updated since Jan 5th 2015. When I called the local Delhivery office in Chennai, the nervous Executive is telling me that the Product has not even left Delhi. And tracking info has been manipulated by someone at their Delhi office to make it appear as if the Package was lost in Chennai (Delhivery Office) Last Tracking Status - In Transit Jan. 5, 2015, 11:14 a.m. IST Received Chennai_Hub (Tamil Nadu) Delhivery ----- the above status is a SHOCKING LIE ----- The Product is either lost or stolen by Delhivery courier Company.Unfortunately...it's Rediff Shopping's responsibility to settle the Refund, the Ticket which I sent to their Customer Care was quietly ignored. Please settle my refund. Thanks, Josh (name changed)

order number:10886402 i have ordered a black jacket from rediffshopping.com and received it on 12, December . I returned it on 19, December .On 23, December i gave the bank details and I got conformation from rediffshoping.com on 26, December which states that i will get my refund within 5-7 days, however i have not got any refund amount in my account(Rs. 599/-) i speak to customer care once in every two days but they are just delaying and says the refund has been processed already.

Redif[censored] cheat me…i ordered a appleEarphone my order number 11016617, when i open the box the headset was totaly broken and totaly disturb..i would like to know how u will replace my product or return my money, my number is [protected], [protected]

I am Ritu Shrivastava. My username is [protected]@rediffmail.com. I have changed my password but by using the new password i could not login. kindly, help me and send new password at my new account ritushrivastava.[protected]@rediffmail.com. Thankyou

I ORDERED THE Kchibo KK-9812 12 Band Fm Radio Tv World Reciever on 31 DECEMBER 2014... EVEN AFTER THE EIGHT DAYS THE PRODUCT IS NOT DESPATCHED ...WHY... THE DETAILS ARE AS FOLLOWS...mobile no [protected] email [protected]@gmail.com Details of Order# 10979462 Item Description Expected Delivery Time Qty. Price Kchibo KK-9812 12 Band Fm Radio Tv World Reciever 3 - 6 Working Days 1 799.00 Shipping & Handling: Rs.49.00 Total: Rs.848.00 Delivery Address: RAKESH PALIWAL, VILL-KANJYAN PO-ANJANISAIN, DISTT-TEHRI GARHWAL UTTARAKHAND, TEHRI GARHWAL, Uttarakhand : 249121INDIA .- Billing Address: Rakesh Paliwal, VILL-KANJYAN PO-ANJANISAIN, DISTT-TEHRI GARHWAL UTTARAKHAND, TEHRI GARHWAL, Uttarakhand : 249121INDIA .-