Rediff Shopping — RECEIVED A DAMAGED PRODUCT

Rediff Shopping — RECEIVED A DAMAGED PRODUCT

A Anji41 from Mumbai, Maharashtra

I placed an order on 27th March for a Mug which got delivered to me on 2nd April. When I opened the box I found that the mug was broken so I immediately called the customer care team and informed them. They told me to send them an email with the image of the product received. They asked me to courier the product back to them as they do not arrange reverse pick up. I did that and shared the courier receipt. I couriered the product on 7th April and also informed them that I want an exchange on or before 14th April as this was a gift for my friend. They denied that they won't be able to process the exchange on the given time and so I had to go for a refund. They then sent me a link where I had to update my bank details which I did it on 16th April. And its 15th May and I have still not received my money back. I've been calling them 100 times, sent them en number of emails and also posted the same on facebook. But they do not even call you back. Whenever I call them they just say that I need to wait for 5-7 working days. It's been a horrible experience. Worst customer service ever received. Was this information helpful? No (0) Yes (0)
customer support has been notified about the posted complaint.
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Comments

Snapdeal.com Customer Care

from Delhi, Delhi

Dear Anji41,

We are sorry for the experience you had. Please share your concern with your complaint number, order id and contact details at tell.[protected]@rediffmail.com to help you.

Regards
Rediff Shopping
Online Customer Service Team
[protected]

Anjali Poojary

from Mumbai, Maharashtra

This website and their CS team is good for nothing...I had given them my bank details for refund on 17th April and its been a month now that I have still not received my money. Infact they gave me a transaction # (CITIN[protected],
CITIN[protected]) for the refund and assured that the amount is refunded and asked me to check with my bank. I shared my bank statement and informed them that the amount is still not refunded. Then they send me an email yesterday saying that the amount was refunded and so they will do it on priority and I shall receive my money within 3-4 working days. When I called them and asked them that if refund wasn't processed then how can they give me a transaction #? You won't believe they didn't had any answer for that. And when I asked them to transfer the line or share the email id of their managers they rudely said that they do not have the authority to do that. I mean if we are fooled around and want to talk to their manager we should be. I believe there are other customers too who must be facing such issue with this website. Rediff Shopping should be shut. When they do not know how to serve the purpose of a customer they bloody should shut the website. This is the 2nd post I am sharing on this site and still the CS team are not calling me back and giving me proper response.

Snapdeal.com Customer Care

from Delhi, Delhi

Dear Anjali Poojary,

We are sorry for the experience you had. Please share your concern with your complaint number, order id and contact details at tell.[protected]@rediffmail.com to help you.

Regards
Rediff Shopping
Online Customer Service Team
[protected]

Rediff_ShoppingCST

from Delhi, Delhi

Dear Customer,

We are sorry for the experience you had. Please share your concern with your complaint number, order id and contact details at tell.[protected]@rediffmail.com to help you.

Regards
Rediff Shopping
Online Customer Service Team
[protected]