[Resolved]  Reliance Big Tv — connectivity issues

Address:

Gautam Buddh Nagar, Uttar Pradesh

An open letter to Mr Anil Ambani: Dear Mr Anil Ambani, First of all I was a big fan of Reliance Group, specifically ADAG, from the time the Reliance Group parted ways. Whatever the media wrote, I was a strong supporter of the junior Ambani-Anil. At our lunch discussions, whenever anybody talked anything against Mr Anil Ambani I used to justify him with such a high spirit, my colleagues started commenting like "dont say anything against Anil Ambani, this man will fight for him". my support, it maybe extremely strange to someone, went a way where I boycotted any of the Mukesh Ambani promoted entities viz., Reliance Digital, Reliance trends or even Marks & Spenser. While buying a DTH connection I opted for the big TV connection some years ago. But my blind support and trust to ADAG started waning from that time. after installing Big TV DTH it had a complaint wrt the set top box which was replaced after much telephonic as well as email follow ups even to Mr Anil Ambani. Then somebody from their Delhi regional office contacted me and solved the issue, in some 15 days time. This time again when i made the complaint on the 2nd of this month and after much follow up to their call centers no positive response has received so far. when i called them again today' i was told that on weekends they will not send their technical people to attend complaints. so here again i have lost some 20 :days in follow ups and it remains unattended. i have decided, not to follow up with such irresponsible people again thereby wasting my precious time.the smart card number is given herewith[protected]. i have spoken with Tata Sky and they are sending their representative in a while. with my extremely unpleasant experience, ii would urge the prospective buyers of DTH connections to NEVER EVER BUY RELIANCE BIG TV, as they dont know the abcd of what the real customer service is. I sincerely hope nobody suffers from Reliance any more. For wasting my time, I am planning to put a banner on my car and it will help spreading my message and reach it to the average people or the prospective buyers. i drive almost 100 kilometers daily in Delhi NCR area. I am hoping that it will dent the image of Reliance Big TV, it at all there is any. Warm regards, a cheated customer of Reliance Big TV