Reliance BigTV Complaints & Reviews

My Reliance DTH Card.no.[protected], due to Wrong Amount Deduction By Reliance Big TV in my Account. I am follow up to Customer care more then a week but still not the amount in Reliance Big TV DTH Account. If amount not credit then we will go to consumer forum againts Reliance Big TV DTH Regards

Dish is not working for the last 3 days and display is showing ERROR 400, though the weather is very clear. I am facing this problem since 31st may 2014, the amount of Rs 170 has been deducted twice from my balance and have registered a compliant for that also.One engineer (Mr Sunny) came without informing me and shifted the dish from one place to another as the display was showing ERROR 400 again & again and I have been charged Rs 350 for that.The compliant has been registered for that also. As the services has been suspended for more than a month, I have registered a compliant for the refund of the services for that period. As on date I am facing the same problem (ERROR 400) and compliant could not be registered at customer care after several attempts. You are requested to resolve my complaints immediately and oblige Thanking you in anticipation Harsh Chawla Smart card no[protected]

Dated : July 18, 2014 Hon’ble Sir, I, Sushil Kumar Modi, is a customer of Reliance Big TV submitted that – 1.I have lodged a complaint on July 8, 2014 regarding not visited Engineer at my house so technician visit charge should not be charged from my account but Reliance has charged technician visit charge from my account and my account has suspended and in response to my complaint the reply of Reliance is as under_ · Dear Customer, This is with reference to your e-mail dated 09, July 2014 for your Reliance Digital TV Smart Card number[protected], regarding technician visit charge issue. We regret the inconvenience. The amount of Rs.301/- has been successfully credited in your Reliance Digital TV account on 23/06/2014, however you have been charged for technician visit, hence we have already registered your complaint vide Service Request ID:[protected] and it will resolve within the 72 hours. Request your kind co-operation. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Kumar Kulkarni Reliance Digital TV Officer-Customer Care. 2. In above reply from Reliance commitment of Reliance that “we have already registered your complaint vide Service Request ID:[protected] and it will resolve within the 72 hours” 3. Sir, during July 8 to July 18, 2014 I made many requests through e-mail to Reliance to resolve my complaint and tried at Customer Care Help Number, but till date my complaint has not been resolved and my account till suspended. I and my family are deprived from entertainment of TV Channels due to account suspended. 4. Hon’ble Sir, you are very humble requested that please help me in resolving my complaint and impose a high penalty on Reliance so that they could not do repeat this type of series ignorance with other customers and pay to me and my family as compensation. With kind regards Yours faithfully (SushilKumar Modi)

I want to change my registered mobile number of reliance big tv. My smart card number is[protected]. I bought it from my friend but he did not know know that registered number and i want to change it with my number. I called many time to that customer care number but they did not pick up the phone. i am really frustrated with the service of reliance big tv.

i a big tv costumer since 2008, and i am very satisfied with the service of big tv, on 3rd july 2014, due to heavy rain in delhi, my set tob box not provide any signals, i call costumer care on same day, they registered my complaint and said that one technician will contract me shortly, since 3rd july till today no one contract me, i call many times in this period to costumer care, they insure me every time, technician will come to me shortly/today, but on one has come to me, i with my family missed many important programmes between these day. i request you to kindly take necessary action on the matter, that company proved best service to costumers. thanking you K S Chauhan card no.[protected]

I took prepaid connection quarterly package, and made the payment for 3 months in advance, i was expected to get the connection for 3 months, but it end up for 45 days only, when i called to customer care they advised me to go and and take new one more quarterly package.Is this the way the system works with Reliance TV??

i have registered my complaint with reliance vide request no.[protected] on 01.07.14 which was closed by them with a charge of rs. 175/- against my account for which they have only removed the existing fitting from my old building but was left unattended and was not refixed at new address which was supposed to be till date. again i registered a compliant vide request no.[protected] on 02.07.14 which was left unattended till date. Again on 04.07.14 they took my request vide request no.[protected]. am absolutely unhappy with the service provided by them.

My smart cart no[protected] my set up box in not working from last 6Days we tried to call your customer care but ??????? is no response from them as well we dont know how to contact your technician &please do the needfull my number [protected], [protected]

I Jogendra Rout (customer id[protected], my reliance digital tv system is out of order from 13.06.2014 to till. I have already inform the customer care of 13.06.2014 (id[protected] & 19.06.2014 (id[protected] till date no engineer visited my house . I am suffering for 14 days.plese do the necessary stapes as early as possible . Local service provider is also not helping me to solve the issue . Name Jogendra Rout Mob - [protected]

Dear Team, Smart Card No:[protected]. Only today the issue of installation(service request[protected] gets resolved and again new issue arises. What is the quality of the service?????? Its pathetic Now getting different error(108-paring error) and fed up talking to your customer care team. Now they are asking for another pay of Rs 400 for resolving this problem. Why should I pay another Rs 400 for what is purely your fault. Clearly you are trying to cheat customers. Please refund my entire amount that I had spent on BIG TV or I shall file a case against you in the consumer court for cheating. I would like to switch to tata sky or any other service provider. Surely would not recommend this service to anybody. Harsham Mehta [protected]

Dear Sir, My Smart Card No.:[protected] and My name is Mr. A.K.Pal I am not getting the Digital TV service since 19/06/2014. I have tried to reach reliance customer care ie. [protected] and get very poor response from your customer care service. They told it will be resolved in next 48 hrs, but still no one called and resolved. Almost i called 15 times after 48 hrs still, telling our technician will come and resolve and not saying when they will come Seems very poor service Waiting for your call Regards, Amiya Kumar Pal [protected] & [protected]

Officer This mail I am sending because of your worst service . I given complaint twice for one problem still you people not yet solve the problem I given complaint for remote problem they did not sent anyone till one week I called them again for problem they told register one more complaint which is non-chargeable but they they charged too for that complaint . I got charged twice for single problem. I dont know what is happening . Again they took complaint 3 days back still not yet solve problem and even they suspended my account still they are not refunded the amount this is thing happened to I don't know why still not yet solved my problem this s the 4 th mail I am sending you My reliance digital account no[protected] and my complaint no[protected],[protected]. I am asking you to refund the amount and soute problem asap. Contact no- +91-[protected]

Officer This mail I am sending because of your worst service . I complainted twice for one problem still you people not yet solve the problem I given complaint for remote problem they did not sent anyone till one week I called them again for problem they told register one more complaint which is non-chargeable but they they charged too for that complaint . I got charged twice for single problem. I don't know what is happening . Again they took complaint 3 days back still not yet solve problem and even they suspended my account still they are not refunded the amount this is [censored]ing thing happened to I don't your the nodal officer your closing your [censored]ing still not yet solved my problem this s the 4 th mail I am sending you My reliance digital account no[protected] and my complaint no[protected],[protected]. I am asking you to refund the amount and soute problem asap. Contact no- +91-[protected]

my smart card number[protected] past two days tamil channels are not working properly i made call to the customer care several times there is no response.are u showing any default number as your customer care number.is there any customer care people are there worst service try to solve my problem r else i will close the connection number[protected]

Hi, My subscriber no[protected]. I had made a request for technician visit to my residence on 16th June 2014.I have already pay the money for this.This is the worst service I had ever experienced.This commitment of yours make me to think for change of reliance dish TV connection. Please help me out. Neeraj Negi [protected]

complain no is[protected] i am regrated to say since i will try to your costomer care no but always busy and no reply i was sent email but no reply i am not seticfide to your services and your technician reply and your costomer care reply by phone is [protected] i am extarmly sorry to say i have not alternet to change another dish service

I am reliance digital TV (previously Big TV) customer for the last three years. I am unable to view channels. Continuously getting Error 400 (Weather conditions are bad) when the weather in NAGERCOIL is absolutely clear & sunny. I am trying to contact the customer service for the last 4 days but all I lost was 30minutes of waiting time. Disappointed that I have to voice my concern in a open platform like this. Is there a way to reach out to The concerned? If someone from Reliance is noticing this, please reply...

I had sent an email complaint to Reliance, four days, NO RESPONSE, Received only automated reply.

Very worst experience with the Reliance

I have registered a complaint on 29-May-2014 at big tv call center ( complaint no.[protected] as signals are not proper and I'm not able to watch channels. But up to till date any technician not visit even I not received any call from big tv. I call on daily basis at big tv call center but all in vain. It take about 30 min. to talk with big tv executive. Please help me as I'm suffering mentally and financially. My big tv set up box number is[protected].

None of the channels were working and showed Error 400. Service has been very disappointing and frustrating for the following reasons : 1. Kept on hold for nearly 25 mins. 2. After explaining the problem, the customer service person says to call back after 15 mins. 3. I then get a SMS mentioning that I have been charged Rs. 175/- and the complaint is closed. The problem is still unresolved. My consumer No. is[protected]. I have called customer care twice and have been billed for it without it being resolved.

None of the channels were working and showed Error 400. Service has been very disappointing and frustrating for the following reasons : 1. Kept on hold for nearly 25 mins. 2. After explaining the problem, the customer service person says to call back after 15 mins. 3. I then get a SMS mentioning that I have been charged Rs. 175/- and the complaint is closed.