[Resolved]  Reliance Big Tv — Pathetic customer care service

I had a signal problem for which I launched the complain Req No[protected] and it was rectified and Rs. 175/= was deducted from my account and after three four days again same problem occurred and again I contacted the customer care Req No.[protected]. Again my account was debited Rs. 175/- . I informed the customer care about the double debit from my account Req No.[protected] and I was told it will refunded and I got the message that complain is resolved.

last week when I checked my for recharge, I found that my account is showing negative balance of, for the same I complained to customer care vide Req. No.[protected], Next day I got the message that complain is resolved. I checked my account and found that amount is not refunded, so again I launched the complain Req No.[protected] and Customer care executive assured me that this time surely it will be refunded, next day got the message that problem has been resolved. Again I checked the account and to my surprise it was not refunded.

Again I contacted customer care now they said it can not be refunded.

Really very pathetic and horrible customer service.

Dheeraj Sehgal
[protected]
smart card no.[protected]