Reliance BigTV Complaints & Reviews

I have been a customer of Big TV for the last 5 years and my annual subscription got ended by last week of May, I renewed for the next one year through online but then i am the customer care to activate it for the last 2 weeks but i didn't get any response till now. After a long wait of 30 minutes the call will be automatically getting disconnected. Initially i though Reliance Big TV may have an major outage and that's why calls in Queue, I tried calling them by 12am, 06am and many more time but still calls in queue and reps are serving other customer (Oh No)

I have been trying to call the customer care to activate NEO sports in order to watch the French Open final on Sunday, June 8. I have made at least 15 calls since June 7 evening and not a single one has been responded. I will be missing the final courtesy of this pathetic customer care who never seem to pick up calls unless it is early morning or late night and that too weekdays. Completely bogus customer service and there is no other way to subscribe channels. I can't even do that online.

picture is not seen because of not connection properly...also am trying to complaint using mobile or landline it is not responding properly to it...my signal connection is also proper.so this is my last option to seek help.please respond to it as my tv is close from past week...my reliance card number is "[protected]".my registeration name is sabhajit pal

My is Device is not coming to green because of that It Is not Getting connected to T.V.I have been big Tv customer since 5 years & i have been Asked to change the device thrice.i am fed Up with the Device; customer support and way of Handling customers My consumer nO[protected]

I have requested to Reliance Big TV customer care (Call Center) to un install my Big Tv connection on 04/June/2014. I have requested them to resolve it in 24 hours. But one of the call center guy has responded very rude and said that issue cannot resolve within 24 hours, it can resolve in 48 hours only. But today it is already crossed 48 hrs and still my request has not cleared. Every time of I was calling to the Reliance Big Tv customer care they are putting me in hold for min 20 mins and wasting my time. They are not at all showing interest to respond back to customer. Please do not choose Reliance Big TV. It is really wasting of money.

There are no customer care executives for providing service, i called many times [protected] and emailed [protected]@reliancedigitaltv.com. But didn't get any reply from them. Please resolve this issue or kindly refund the amount. i am not interested to continue if they doing like this

Hi This is Ravindra Raju My smart card number is :[protected]. I'm getting signal/antenna issues since 5 days and my tv services are blocked. I'm trying to connect to the customer care numbers [protected] /[protected] but not getting any proper response even after 25 minutes call same message "our customer care executive are still busy" Even I sent mail to [protected]@reliancedigitaltv.com, but i did not get any proper solutions. They have just given some advices in mail and explain their charges in their reply. Please look into the issue.

Dear Sir I am Sanjit Gupta & i have 4 connections of Reliance Big TV (Smart Card no.s [protected],[protected],[protected],[protected]. On May 31st, I had registered a complaint that all my 4 TV's are working showing the signal error 400 and the customer care officer gave me the complaint no.[protected] and said maximum time for service is 48 hours but your complaint has been registered on urgent basis and they will and get it rectified tomorrow only. The next day i called up then the customer care officer said that today is Sunday and our technical team is on holiday and won't be able to show up and tomorrow morning you will get a call from engineer and your problem will be rectified by afternoon. No calls were received. I called up in the afternoon and talked to a Senior Supervisor Mr. Prem Negi. He said that your problem has been forwarded and will be rectified today by 7 PM. nothing happened Today morning i again called up and had a word with another senior supervisor Ms Kulwinder Kaur, she said that your complaint is not registered with us, after an hour i again called up then Ms Nisha (Senior Supervisor) said that you will receive call directly from the field within 1 hour and your problem will be rectified by evening. i again called up after 3 hours (since no calls were received) then again a senior supervisor who refused to tell her name said that we have forwarded your call and will try to rectify it today, else it will be done tomorrow. After so many discussions i still doesn't have any answer, no calls is received from any technical person and i don't think that it would be done today also. Now i would request you to please tell me what options do i have. Your 48 hours has already been passed and i have no idea that my problem would be solved in next 48 hours or not. None of your supervisors are able to give any concrete answer to me. For how long do i have to run after this? If you cannot fix my problem, then i would request you to please tell me the procedure of removing my connections and refund of my payments. Thanks & Regards Sanjit Gupta +91-[protected]

My issue with Reliance BIG TV-chennai I have been trying to register my complaint through Big tv Customer care[protected] /[protected]. Though my call was waiting for more than 30m it was not picked by any of the customer agent. I have a issue with my BIG TV set top box(No[protected] for the past 4days. I am depressed and felt to the core that, i should not have bought BIG TV. Regards, G Balaji balaji.[protected]@gmail.com HP-[protected]

My smart card no.[protected] we have complain[protected] dated 22.05.2014 engineer came to house and without solving the problem, the complain is closed they charge of Rs. 200.00 and we complain[protected] dated 22.05.2014 still nobody engineer come to house for solve the problem. so please request to you solve the problem because last 10 days Reliance digital TV is not working.

Hi Team, My name is Sri Kumar from chennai, My smart card number is[protected] and my contact number is [protected]. I've been trying to reach the customer care to launch a request to shift the device to my new house but unable to reach the customer care for past 4 days from morning till night. I would like you to contact me and have this taken care or please refund the whole amount so that i can switch to some other service provider, Please note that i've been with Reliance big tv for past 5years. Now am a very dissatisfied customer Regards P.R. Sri Kumar [protected]

Please i dont know my Smart Card Number, below mentioned that my other details Name:- Rani Teckchand Punjabi Mobile Number:- [protected] Address:- 625, Blgd no 18, Kopri Colony Thane East, Please contact me Urgents Basis, My dish tv not working Thanks & Regards, Kamal

Dear Team, Smart Card No:[protected] and CASN:[protected]. I am facing 108 pairing error since 7 to 8 days and trying to call the customer service executive several times but did not get any response. What is the quality of the service?????? Its pathetic that getting error (108 paring error) and fed up to call the customer care team. Please refund my entire amount and will be switching to some other provider now. Surely would not recommend this service to anybody if the issues does not get resolved. Please call me on [protected] and resolve the issue. Regards, Santosh Khatwate

Reliance digital TV, sub. my digital TV problem has not been solved from last15- 20days. card number . *[protected]* sir, I Mahender a regular customer of reliance digital tv has taken the 2 digital TV connection.From last *15-20 days* my reliance d TV is not working with account number i.e.* card number as[protected], *and i have *made several complaints* to customer care, but till now i haven't received any feedback nor solution for my problem.I have also told to your customer care team regarding *changing of digital box* and i am ready to pay the charges for it, still they haven't responce. one of your executive is telling that their is shortage of setup box form last 15 days. i don't know how can a number one company like reliance digital TV tell like this that to in a metro city like Hyderabad, were we get every thing on call. your customer team should have shame how they can be so ir responsible in their job*.from last15- 20 days we are unable to watch *any thing nor channels on my tv because we are the customer of big company ( reliance digital TV.) Recently i have recharged the account with *yearly package*, so if you people are unable to solve my problem then return my money back, so that i can go for* another company*, as their are many other companies in the market which provide better service than you.till date your team is showing me the* different ways of giving the complaints rather than solving the problem.* hence its my *humble request to *your team to *solve the problem* as soon as possible, as i have a joint family i am facing many problem. if you people cannot change the box or solve the problem at least inform me so i can go for another option.

I am a customer of Reliance Big TV since 4 years, my smart card no is:[protected]. My Setup box remote is not working since 2 days. I have been calling the below provided customer care number all day and no body responds to the call. It says "your call will be attended shortly" and i waited for alomost 20 min three times and no body has attended the call. Toll free[protected] Tolled ([protected]) If this is the customer support the company provides why do they launch a product. If you cannot support your product who will be willing to take your product. Now i am seriously thinking why did i opt for Reliance Big TV.

SMART CARD NUMBER[protected]. yOU STOLE MY 300 RUAT [protected]@yahoo.comES. YOU ARE FRAUD. i CHECKED WITH YOU GUYS BEFORE DOING THIS... YOU SUCK... YOUR PHONE SERVICE IS PATHETIC AND DISGUSTING... GIVE MY MONEY BACK AND PROVIDE ME SERVICE FOR 3 MONTHS FREE OF COST FOR LL TH FRUSTARION AND TIME WASTE. CALL ME AT [protected] OR EMAIL ME at ha YOU CARE. I WILL TELL THIS TO THE WHOLE WORLD. WORST EVER COMPOANY AND SERVICE. r

Its pathetic, the service, the way of making money, the response, you name it... Read through the trail mails (bottom up) for the scene so far...and there has been no resolution yet... May 9... I am really going to escalate this now... No one called up or came to my house... The issue still persists and I do not get any television network. Above that I get a message saying that your ticket has been closed and you have been charged 175 Rs. Please get a life and find a better way of making money!!! Regards, Anuj On Fri, May 9, 2014 at 1:50 PM, [protected]@reliancedigitaltv.com <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail for your Reliance Digital TV Smart Card number[protected], regarding Signal issue. Your complaint is already registered, vide Service Request ID[protected] on 08/05/2014 and it will be resolved within 48 hours for the time the Service Request is registered. We request you to co-operate with us. The technician will call you on your registered telephone number before visiting your place. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Albina Mattos Officer-Customer Care Reliance Digital TV In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: Anuj Khanijau ([protected]@gmail.com) Date: Thursday, May 08, 2014 12:30 PM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Re: 'Reliance=[protected]' Reference to your e-mail Hi, Please call me on [protected] before sending the engineer. Regards, Anuj Khanijau On Thu, May 8, 2014 at 12:01 PM, [protected]@reliancedigitaltv.com <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail for your Reliance Digital TV Smart Card number[protected], regarding poor signal issue. We have registered you complaint vide Service Request ID:[protected] and a technician will visit within the next 48 hours to resolve the complaint. Request your kind co-operation. Once the issue gets resolve, we will pass the necessary waiver for service interruption. We regret the inconvenience caused while connecting to our Customer Care Executive. We have shared your feedback with our concerned team, so that you do not have to wait for long time. Your co-operation in this regard is highly appreciated. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Jyotsna Gurav Officer-Customer Care Reliance Digital TV In case you require any further details/clarifications, please contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: Anuj Khanijau ([protected]@gmail.com) Date: Wednesday, May 07, 2014 03:12 PM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Re: 'Reliance=[protected]' Reference to your e-mail Its been 11 days and there has been no callback or visit from anyone. Still cant get through your numbers. I need a refund for all these days that my service has not worked. If there is no one coming to visit my house by end of day today, I will consider raising this to consumer court for redressal. Regards, Anuj On Sat, Apr 26, 2014 at 3:33 PM, Anuj Khanijau <[protected]@gmail.com> wrote: Yes I have done all of this, but the problem still persists. Please arrange for technician's visit at the earliest. Regards, Anuj On Sat, Apr 26, 2014 at 3:31 PM, [protected]@reliancedigitaltv.com <[protected]@reliancedigitaltv.com> wrote: Dear Anuj, This is with reference to your e-mail dated April 25, 2014 for your Reliance Digital TV Smart Card number[protected], regarding Signal issue. We request you to follow the below procedure and check. Check if it is raining or cloudy in your area. Try to change the channels and check. It is a common temporary phenomenon (only 10-15 minutes) across all the DTH operators during monsoon season and issue will get resolved automatically once intensity of rain/clouds is minimized. If the issue still persists, kindly check if the channel number 550 or any TS 3 channels (channel list is attached) is visible or not. If the channel is not visible then check if the IF cable (black color cable which comes from Dish and connected to back side of the Set Top Box) are properly connected and whether it is physically damaged or not. Perform "Power Cycle" (Switch off the Set Top Box from the main power supply and Switch it on). Check if the Dish is misaligned/relocate the Dish. This issue occurs because of slight dish misalignment which need to be corrected. If the problem still persists, kindly write to us so that we can arrange for technician visit. Please note that after warranty period service charge of Rs.175/- is applicable. If part/ equipment is replaced or repaired then applicable charges will be levied, you will be charged Rs.175/- even if the issue is auto-resolved or does not require a technician visit for any reason. We regret the inconvenience caused while connecting to our Customer Care Executive. We have shared your feedback with our Customer Care team so that you don't have to wait for long time. If you are unsuccessful in contacting us in future, please share the concerns you are facing in your e-mail. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Albina Mattos Officer-Customer Care Reliance Digital TV In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number on[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: Anuj Khanijau ([protected]@gmail.com) Date: Friday, April 25, 2014 07:17 PM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Re: 'Reliance=[protected]' Reference to your e-mail Hi, My Smart Card Number is[protected] and registered contact no is [protected] Its been over 10 days now, still no luck yet. I still get a signal lost error. Please call me asap. Regards, Anuj On Sun, Apr 20, 2014 at 1:46 PM, [protected]@reliancedigitaltv.com <[protected]@reliancedigitaltv.com> wrote: Dear Customer, This is with reference to your e-mail dated April 19, 2014 for your Reliance Digital TV, regarding poor signal issue. We regret the inconvenience. We tried to contact you on [protected] today; however, we were unable to reach you. We request you to write to us with the following details to assist you better: 1. 12 digits Smart Card Number 2. Registered or alternate contact Number If the services are active then, kindly check if it is raining or cloudy in your area. Try to change the channels and check. It is a common temporary phenomenon (only 10-15 minutes) across all the DTH operators during monsoon season and issue will get resolved automatically once intensity of rain/clouds is minimized. If the issue still persists, kindly check if the channel number 550 or TS3 channels (channels list is attached) is visible or not. Check if the RF cable (black color cable which comes from Dish and connected to back side of the Set Top Box) are properly connected and whether it is physically damaged or not. Try to change the channels using Reliance Digital TV remote. Perform "Power Cycle" (Switch off the Set Top Box from the main power supply and Switch it on). Kindly check if the Dish is misaligned/relocate the Dish. This issue occurs because of slight dish misalignment which need to be corrected. Please note that after warranty period service charge of Rs.175/- is applicable. If part/ equipment is replaced or repaired then applicable charges will be levied. Once Service Request is registered, you will be charged Rs.175/- even if the issue is auto-resolved or does not require a technician visit for any reason. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Kumar Kulkarni Reliance Digital TV Officer-Customer Care. In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable) or e mail us at [protected]@reliancedigitaltv.com The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only. -----Original Message----- From: Anuj Khanijau ([protected]@gmail.com) Date: Saturday, April 19, 2014 01:34 PM To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com) Subject: Issue Hi, For more than over a week now, I cannot view any channel due to a signal lost error. I have been tirelessly calling the helpline number, and all that I hear for 30-40 mins is "Executives busy on another call". The call auto drops after that. Will some one have the courtesy to call me and resolve my problem? I am reachable on [protected] for the next 2 hours. Regards, Anuj

Hi All, I need to recharge my bigtv account and to avail offer, for this i have called their customer care number ...waited 10min...15...20..30.mins..same answer & anytime..."All our customer care representatives still busy.."& unable to reach them finally. i'm not understanding...why the hell they are wasting our time and not reaching customer care people to assist. If i call anytime it gives the same reply holding for 30+min's and unable to connect ... what the hell is this??? Are they maintaining any BPO for this or just doing time pass with public time????? Thank, One stupid reliance tv customer...

hi I am having reliance big tv connection since 2 yrs. before 1 months i am having issue with my set-top box. i had lodged multiple complaints to customer care of reliance big tv through phone and mail also. however till date i have not received any positive response. very pathic services of reliance big tv. My card no is[protected] manish gupta

Hello i m urmila r thakker
My customer no is[protected]

My connection signal is lost from 15 days

As i m callin g to customer case the phone is not picked by customercare executive for half an hour n my phone is disconnected from the call centre

My connection is not working from 15 days

So can u send any tecnation to supply me service for that