Reliance BigTV Complaints & Reviews

I had booked new connection under your new scheme having booking id is a 12518542 on 16/03/2018 and made the payment of rs. 499/-

But till date no connection is provided even 110 days has been passed and also no update has been provided from your end. And even your toll free number never connect.

Kindly do the needful to provide the connection timely or refund the amount...

मेरे द्वारा दिनांक 14 मार्च 2018 को रिलायंस बिग टीवी की प्री-बुकिंग की गई थी किंतु आज दिनांक 27 जून 2018 तक TV का इंस्टॉलेशन नहीं हुआ है कंपनी की वेबसाइट पर उपलब्ध जानकारी के अनुसार यह रिलायंस बिग टीवी 15 से 45 दिनों के अंदर इंस्टॉल किया जाना है किंतु बार-बार संपर्क करने पर यह जानकारी दी गई कि अगले 15 दिनों में चल कर दी जाएगी लेकिन अभी तक इंस्टॉल नहीं की गई अभी पिछले महीने से कंपनी के द्वारा दिए गए टोल फ्री नंबर बंद बताए जा रहे हैं अतः निवेदन है कि या तो शीघ्र रिलायंस बिग टीवी इंस्टाल करने का कष्ट करें या प्री-बुकिंग राशि ₹499 वापस करने का कष्ट करें Booking ID is 14523899

Dear sir,

I have booked my reliance tv with ref. No. Booking id 14543409 for 1 connection booking date 08th april 2018.
Tried several time calling and they keep saying it will be done before 15th jun'18.

After waiting for so long still no information when the connection will be provided, as per the company promise 30-45 days it will be done.
With this reliance has lost his brand name & faith in the company.

Please send me information about the same if you are late so i will try to another option. Also, refund of initial payment done of inr 500/-.

Thanks
Sudhir singh

Dear sir,
As we mention in subject, i have not receive my Big tv DTH o 2nd of March 2018 .your customer service care give me time of delivery on after 15 April 2018. After that time to time they give date to date .till time they give me 4 delivery date but I have done all thing . Now I have want to back my pre-booking amount as soon possible
Details of Pre-Booking.

Date of Booking -2 March 2018
Id[protected]

Hello,
Please find bellow mail conversation,
but no use my booking id is 12521446.
As per below mail conversation I was assured that installation will be done by 15th of June 2018.Today is 21st June and I am tired of waiting so long. Would you please look into the matter and ensure that installation is done with no more delay. If is it not possible please refund my amount(500)

Thanks,
Vadiraj

On Tue, May 22, 2018 at 8:51 AM, Nodal Officer wrote:
Dear Mr. Vadiraj,

Thank you for contacting us.

At the outset, I would like to sincerely apologies for the experience you’ve had.

We are already working on your complaint and would like to inform you that installation of your new BIG TV connection will commence from 15th June 2018.

We appreciate your patience.

Regards

Team Big TV

Contact numbers:

For complaints/requests:[protected]toll free)

Available between 9:30 a.m. to 6 p.m. (Monday to Saturday)

E-mail: [protected]@rdtv.in

Website: www.reliancebigtv.in

Dear Team

Please assist us in resolving this issue

Sent from IBM Verse

Vadiraj Hebbar --- Fwd: Reliance Digital TV ---

From:

"Vadiraj Hebbar"

To:

shainaz.[protected]@relianceada.com

Date:

Fri, 18 May 2018 3:17 pm

Subject:

Fwd: Reliance Digital TV


Hello team,
Hello,

Hi Shainaz,

I have booked reliance big tv on[protected].my booking id is 12521446, but still i am not get any update. please provide the update, when shall we expect the connection.

Thanks,

Vadiraj

Dear sir,

I have booked my reliance tv with ref. No. Booking id 14546241 and no of connection 3"booking date 20th april 2018.

And other one"your booking id is 14543772 and no of connections 2" booking date 9th april 2018.

But till now i have not received any update from your site. Please send me information about the same if you are late so i will try to another option.

Thanks
Ashok

I made the booking on 20th march and as yet no information about installation
Have called customer care zillion times.. Why is reliance running this sort of fraud/ scam and playing with hard earned money of indians
Help to get the same resolved on asap basis, am running out of patience.. Have already escalated on twitter aswell
Payment id[protected]

On 21st march i paid and booked the pre-connection of rbig tv against booking id a12951607.

At the time of booking it was told that within 30-45 days installation will be done, today it's 26th june more than the specified period still, no installation was done and neither any communication from your side.

The customer care no. Provided by you are not working even from jio it's not connecting and airtel saying the incorrect number.

Please have a look at my booking and revert me at earliest.

Hi,

I have paid 499 on march 8th 2018 for new connection, but still not get my connection, recieved text message on my no "dear customer, we appreciate your patience and would like to inform you that installation of your new big tv connection will commence from 15th june 2018. For any further queries please write at [protected]@rbtv.in". Now i am running out of petience.

Still no update on this.
My registered no: [protected]
Booking ref no: 12511949

Please look into this reply asap.

Thanks
Mayank

Sir i book in march 2015 and about 45 days to waith no of connections are 2 total 998 rs and they not contacted yet and not installed.
My contact no is [protected]
And plese make my refund arrangement.
They are cheater.   replace all

Dear sir,

I am narender etikala, pre booked your reliance big tv with the reference number[protected] with my debit card. As money got deducted from my bank account, but i didn’t receive any conformation from your side. I want to know the status of my booking. And i am trying to contact your customer care number[protected], i am getting the ivr please check the number. Please do the needful.

Regards,

Narender

Hello,
I want to cancel my reliance big tv prebooking and want my refund of 499rs bacause when i prebooked 40 days i got message that the installation will be done. Please refund my money back. I only have booking id which i receieved after prebooking. Booking id is a12979849. Cancel this booking and immediately refund my money.

Regards,
Abhishek

Hi, this is ranjith kumar from bangalore i had prebooked reliance big tv on 23rd march but till now no updates from them for installation and now am really worried after installation if we have any technical problem these people will respond from 03 days am trying to call them but no use as it say busy busy even i[censored] try calling in night 12 or 1 o'clock it say busy, got irritated what bull # services ty are providing cheating people and looting money from people i strongly suggest people don't buy reliance dth am not sure when ty ill get back to u.

I had booked new connection under your new scheme having booking id is a12907968 on 06/03/2018 and made the payment of rs. 500/-

But till date no connection is provided even 110 days has been passed and also no update has been provided from your end. And even your toll free number[protected] and[protected] never connect.

Kindly do the needful to provide the connection timely.

I have booked RM TV on March Month.
Booking No. 17510131 no. of connection 1
i have also sms in april month for your installation will be done 30 to 45 days.
but not...
my only one que. - this is fake or not ?
and how much day require for installation,
otherwise kindly refunding my 499 rs. with interest.
This is very unfair because In paper add contain 30 to 45 days required for installation from booking.
So my booking day and current day 90 days done.
So you all customer cares solving my complaint. You and your company not any right for cheating customers.
Otherwise we all customers going to consumer court.

Reliance Smart Card Number =[protected]
Customer Surname = TANKASALE
Email [protected]@gmail.com
Ph - [protected]
Recharged with 350. But still sports Chanels showing unsubscibed. Most of the Chanel's are not coming. Showing refund will be done. Not sure to which acnt.no response from customer care. Complete cheating by Relience and this is happening 2nd time in last 3 months.

I am booked big TV with Booking ID A12944722. On site they promised to deliver product within 30 to 45 days. But they do not delivered and installed the same till date. I want to complain on there customer care. But they do not registered compliant & no one take responsibility for this matter. Such a cheap, helpless & careless brand & customer care.

Hi sir I am complaining about reliance DTH big TV it is promised on March 1 2018 as an big TV offer 499rs taken as per booking order for DTH(it's cost is 2000 and installation charge 250 it will given when installation done offer is 1year free and after that 300 per month including hd channel) it will be installed within 45days that means it will be installed on Apr 15 2018 but now it is June 25 2018 still they not came to install and customer care no response we paid 500 deposit for pre order so I think they r cheering people pls raise concern as public interest thank u

Sir, I paid Rs. 499/- on[protected] through net banking for a new connection to Reliance BIG TV Ltd. Receipt cum Invoice No. DL[protected] and Booking ID is 12524898. Transaction Reference Number is LSBI[protected]. Till no contact or communication received from them.They offered the installation will be done within 30 to 45 days. Later, on 4th May an intimation SMS came stating that the connection will commence from 15th June 2018. Till no communication or installation from them. I would like to get a refund of my advance paid.

On 1st 0f 1 march i prebook 2 bigtv d2h and today 115 days to gone but d2h not installed.in your online you committed that maximum time of installation is 30-45 days. So, please installed these d2h in this week and if you can't refund my money. My booking id is 12501592 and 2nd is 12501784. My alternate no. Is [protected]. If you can't solve this issue within this week i go for consumer court and take legaily action.