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Reliance BigTV Complaints & Reviews

www.reliancedigitaltv.com

1.2

Updated: Jan 29, 2024

Complaints 3246

Resolved

772

Unresolved

2474

So far, so good. Reliance BigTV is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Reliance BigTV will keep up the work and continue to help more customers with their concerns even better 🤝

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Reliance BigTV reviews & complaints page 72

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Address: Bangalore, Karnataka

Rel. Big TV customer care is giving false hopes since Sep'17 to the customers that they will re-telecast SUN Channels, but so far nothing being done. And since 2 weeks back, all channels went off air due to Error-400. If this is the case the image of Rel. Big TV will go, and they should not cheat the valuable customers after collecting the money.
Again most of the channels are showing Error-200 and now that Customer care Toll Free number is also not functioning.
Whether we have to migrate to other DTH service or whether Reliance Big TV itself will migrate the customers to other DTH service.
Since more than 6 months we waited with patience but the company could not rectify the fault and still they are telling some technical problem.
Hence a remedial measure is required at the earliest.

Reliance BigTV customer support has been notified about the posted complaint.

Apr 24, 2018

sskar_60's response Since 10 days we are not getting any channel so we tried customer care but your people are not responding at all, It proves your quality of service and way your responding. with this i hope you may kindly resume my service. No[protected].Email:[protected]@vizagsteel.com.

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F

Faiyazs

from Baramati, Maharashtra

May 2, 2018

Was told that big tv connection will be provided between 30 to 45 days. But after this period there has been no response from big tv. They have taken rs. 500/- as registration amount and vanished after that. They are big cheats, just third rate cons in the garb of a big brand.

S

sskar_60

from Vellore, Tamil Nadu

May 2, 2018

Since 10 days we are not getting any channel so we tried customer care but your people are not responding at all, It proves your quality of service and way your responding. with this i hope you may kindly resume my service. No[protected].Email:[protected]@vizagsteel.com.

S

samson mathew rajakumar

from Korampallam, Tamil Nadu

May 2, 2018

I have recharged for Rs 149 and 100 still it's not working, not able to contact customer service
Tv display as
Error 200

A

ashopk sharma

from Mumbai, Maharashtra

May 2, 2018

Please what is the resoan to close down our tv after paying full year rent

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Address: Lucknow, Uttar Pradesh, 226012

Hi, i booked my connection on 1st march and as per promise installation should be done within 45days but it’s now more than 51 days and still there is no information about installation. I tried calling on given number of customer care but every time receive same answer to wait for 30-45 days and also I have emailed to customer care but no response has been taken. Below is my booking if number 14506360. Please let me know by when my connection will be installed...

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I pre order a product name RBIG TV on 1st march 2018 on RBIG TV official website and they were promised me to deliver the product within 45 day of pre ordering date. But its not deliver to me till now and when i call the help desk to inquire about it they misbehave with me. i call the help desk more then 3 times but they were continuously misbehaving with me.
My booking ID is 12501221.

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Address: Bangalore Rural, Karnataka, 563130

What cheating this reliance company are doing. I have booked my connection march 1st 2018. They said that 30 to 45 days will get connection but so far 60 days over nothing happened. I tried to contact CUSTOMER CARE those ### doesn't know English and other languages even they are not ready to answer they are disconnecting my call mANY TIME. Please refund my amount. I don't need your connection.

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Address: Kurukshetra, Haryana, 136118

Hi,

I made a pre-booking of reliance tv on 2nd march 2018, but still waiting for the update. No installation, no contact yet being done from reliance.

Booking id[protected]

It is so wrong, they mad commitment that installation will be done between 30-45 days.in my case it is over 55 days.

I again request to reliance to take appropriate action

Br//
Achal
[protected]

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Address: 160055

Website: reliancedigitaltv.com/home.html

I book reliance Big Tv as offered with mobile no [protected] after paying 499 Rs to big tv. Booking id 14502696 dated 4.03.2018. it was said to me that installation will be done within 45 days .. but even after expire of 45 days till today no connection was installed and no call is received till today...need help ... online consumer fourm complaint no 698263

Reliance BigTV customer support has been notified about the posted complaint.

Apr 21, 2018

Umesh Aryan's response Service of customer care is not well.

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D

Deepanshu madan

from Gurgaon, Haryana

Apr 27, 2018

Big TV such a big fake company they cheat a customer trust.they also stolen the money of customers after giving commitment of services.big TV please refund my amount.i am really hopeless in that matter please help me anyone.big is a cheater company and beggers too who beg money from customers at the time of services.

S

Sivaboyina

from Vijayawada, Andhra Pradesh

Apr 27, 2018

Dear sir /madam,
My name is k.v.rao, we are using reliance big tv, from last three weeks channels are not coming and continuously showing error 400, if we want to contact[protected], no body is lifting the phone. My smart card number is[protected]. Can you pls resolve the issue.

[protected]

U

Umesh Aryan

from Ahmedabad, Gujarat

Apr 27, 2018

I am Umesh Kumar. Mob. [protected]. Booking ID 14505457. Pl do needful otherwise I will complain by cpgram.

manojrohilla30's [Complaint's author] reply, May 20, 2018

I have filled cases against Reliance digital TV for delay in installation..I am consumer lawyer if anyone need my help can contact me ..at [email protected] or 9463200370

Thanks manoj

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Address: Begusarai, Bihar, 851101

Website: www.reliancedigitaltv.com

Sir,
My pre-booking id is 12519374 on 2nd march, already 55 days is gone, what is going on even your customer representative told us that one more month is required to install.in your site you are advertising that in 30-45 days installation will be done. Now i want from your company either you install dth immediately or refund my booking amount so that i can buy any other company dth. Waiting for your response eagerly.
Thankyou
Prakash gaurab

Reliance BigTV customer support has been notified about the posted complaint.

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J

Jayash Chhallani

from Pune, Maharashtra

Apr 27, 2018

You bastard's, [censored]es, shameless, dumass, bloody thieves ... you liers just eaten up our money and messaging to recharge again ... You think we are fools ... Ugly pieces of [censored] ... just get the hell out of here ...Relliance big TV is a [censored] ... don't dare to message us again . Just come and take your set up box back or we will throw it. 👿😈🐽🐽🐽

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I have paid rs 499/- towards reliance degital tv new connection booking id 12511541 on 01.03.2018. They promise to provide the installation with in 30 to 45 days but till date 58 days are over but no installation provided. When ever contacting customer care they are asking us to wait for 3 weeks without giving proper reason. Please provide installation as early as possible.

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A

Avijit Goswami

from Bengaluru, Karnataka

Apr 27, 2018

Reliance digital TV just cheating people. They are going to provide service. I want refund of money

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Address: Tinsukia, Assam, 786181

I have call the customer care of Reliance Big tv for several times, however my problem is not resolved.They told me to reset the setup box, removed card for 10 mins and still no result. I am getting error type 2 however my signal strength is good . I am disappointed with the service and customer service. Please help me in this regards.

Smart card no:[protected].

May 4, 2018

Complaint marked as Resolved

Problem resolved.

Reliance BigTV customer support has been notified about the posted complaint.

Apr 29, 2018

Updated by AJIT KUMAR GHOSH Hi there is no update. Still same problem.

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Address: New Delhi, Delhi

Same issue as highlighted by other users.

I would request if we can get either the twitter handle or facebook page to highlight this over social media might help us wake up the company stakeholders.

This is very irresponsible from company's part as even if there is delay due to any known or unknown reasons atleast they should be courteous enough to update the consumers.

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I booked hspa box of reliance big tv on 1st march more than 50 days gone no communication no confirmation from this #. I talked with customer care to refund my money they denied it's not possible you can give your connection to somebody else, as refund policy is not there. It's a corporate cheating done to indian public with support of government. Action should be taken about them.[protected] is my booking id. Kindly if can.

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Address: 226031

Sir,
My booking id is 14528324 dated[protected] which I prebook by paying Rs.499 and recieve SMS & Email in this regard but after calling customer care no any satisfactory reply is being given. Only reply is being given by them to wait 30-45 day instead of telling current status of my booking. I am doubtful regarding delivery of RBIG TV in time. Why company is taking too much time while my booking is 38 days old. Please inform a difinite date when I will receive the delivery of said item.

Umesh Chandra Srivastava

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Address: Mumbai City, Maharashtra, 400072

Sir
This is very bad that your customer care call is always busy.([protected])
I m really very upset i was tried to call multiple time to your customer care.
Regarding your signal (service) was stopped from last 23 days
i spoken with your customer care executive(Name-pratik) on 2nd april 2018 that time i discussed with him about inconvenience.i explained him that if we are not getting service in this period that can be extended for next days?
Pratik said yes.
zee channels not showing yet
(I RECHARGED ON 26MAR18 AND HARDLY USED ONLY 5DAYS)

Now your service is started yesterday and my recharge is expired.
now showing message please recharge.
i m really disspointted with your service.
if your not able to give me extension for your inconvenience then i m going to uninstall your system
NO ONE IS REPLYING ON MY MAIL

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Address: Rajkot, Gujarat, 360003

Website: reliancedigitaltv.com/home.html

I Ordered Setup box on 1st march 2018 and also done advance payment of 500 rs but haven't yet received my set up box and none of your customer care no is working here are all details about my order .

RECIPE COME INVOICE NO :- DL[protected]
SMART CARD NO :[protected]
TRANSACTION REFERENCE NO :- LUT|[protected]
PAYMENT DATE :[protected]:13:02
PAYMENT AMOUNT :- 499

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Address: 400709

I have made on line payment of rs.499 on dt.01.03.2018 towards pre booking of reliance big tv. But event after 55 days neither set up box has been installed nor any confirmation mail given.
I have emailed and several times try to call customer care but no response has been taken.
It seems that the reliance big tv have cheated the people of india.
Please take necessary action to refund the pre booking amount of rs.499.

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I pre-booked reliance digital tv connection on 11.3.2018 for rs.499, but its now almost 45 days to get over i did't get my connection, although i m trying to call on toll free no. Of reliance but no number is working at all.. Please find me help on this issue and if it can;t resolve please help me to get my money back or try to communicate with me..

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Apr 26, 2018

Updated by Ashwin Moolchandani my booking id is ..14518469

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K

Kumud Vachkal

from Mumbai, Maharashtra

Apr 26, 2018

Our DTH no is[protected] we have recharged 2499 plan for 2 years..But from 1 week we are not able to see all channels ..Complaint to the customer care for 2 times..But complaint is not solved..now no customer care no is getting connected ..What to do please let us know..

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Address: Ludhiana, Punjab, 141001

Website: [email protected]

Booking id 14524889 booking date 15 march 2018, even pre commitment of reliance big tv delivery of new connections, my new connection has not been installed. On contacting customer care they answering to wait for four weeks without giving any reason my contact no.[protected]. My request to forum please ask to company for installation of dth connection

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B

BABU AYYAMKULANGARA

from Bengaluru, Karnataka

Apr 26, 2018

I paid money for connection online on 2 March so far no body enquired no medsage not yet installed

P

Prashant Devangad

from Bengaluru, Karnataka

Apr 26, 2018

Reliance Big Tv doesn't working since 5 days.. and customer care is not responding... it is saying busy busy busy...i tried atleast 10 times in a day since 5 days...

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Address: Bangalore, Karnataka, 56003

Hi, i booked my connection on 1st march and as per promise installation should be done within 45days but it’s now more than 55 days and still there is no information about installation. I tried calling on given number for customer care but it’s coming busy after one ring. Below is my booking if number 12510315. Please let me know by when my connection will be installed

Reliance BigTV customer support has been notified about the posted complaint.

Apr 20, 2018

A vijay bhaskar rao 's response Reliance Bigtv — 55 days completed till date no installation

1 Review
A vijay bhaskar rao on Apr 20, 2018
Mark as Resolved

Sir
I have booked reliance big TV connection on 02.03.2018 and paid Rs499 I got sms that connection will be installed with in 30 to 45 days sofar no connection installed.Please cancell my booking and refund my booking amount of RS 499 as you have failed to give me connection within the stipulated time. My booking 12519574

Apr 21, 2018

A vijay bhaskar rao 's response Till pending

Apr 21, 2018

A vijay bhaskar rao 's response Please refund my money

Apr 26, 2018

Dinesh K Garg's response Please check the screen shot as i have send so many email to customer care and

<[protected]@reliancebigtv.com>, : <[protected]@reliancedigitaltv.com>, <[protected]@reliancedigitaltv.com>, <Zaki.Ul.[protected]@relianceada.com>, <Bhanu.[protected]@relianceada.com>, <Priyanka.[protected]@relianceada.com>

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D

Dinesh K Garg

from Delhi, Delhi

Apr 26, 2018

Smart Card No:[protected] .What happened? From last month no channel is working on my connection even customer care number not connected.Please compassionate for 1 month lose otherwise refund my amount..

Please check below email ID where i send so many email but no one replying., , , , ,

connection not installed yet - Comment #3079786 - Image #0

Dinesh K Garg's reply, May 4, 2018

still no response and no channel was working on my connection. Please look into this matter

S

Sumanth Venkatesh

from Bengaluru, Karnataka

Apr 26, 2018

Very disappointed...!!!
Subscribed for 2 years and now error 400 with no signal... Had recommended to my friends who are very unhappy...

No one's in customer care is able to answer any sort of queries...

Feeling let down by reliance..

A

Annayappa ramesh

from Kollam, Kerala

Apr 26, 2018

No channels coming fast one week customer care services not working
Tried to call always engage please get it solved
Big tv sim card no
[protected]
Bangalore
Worst service from past 15 days
Customers care not responding

A

A vijay bhaskar rao

from Hyderabad, Telangana

Apr 26, 2018

Sir
I have booked reliance big TV connection on 02.03.2018 and paid Rs499 I got sms that connection will be installed with in 30 to 45 days sofar no connection installed.Please cancell my booking and refund my booking amount of RS 499 as you have failed to give me connection within the stipulated time. My booking 12519574

D

Dinesh K Garg

from Delhi, Delhi

May 4, 2018

still issue occurred .. no one response

D

Dinesh K Garg

from Delhi, Delhi

May 10, 2018

Still no revert. Please look into this matter.

D

Dinesh K Garg

from Delhi, Delhi

May 14, 2018

still no response. Please check and confirm

D

Dinesh K Garg

from Delhi, Delhi

May 17, 2018

no one replying now what is the next step

D

Dinesh K Garg

from Delhi, Delhi

May 17, 2018

I have send so many email to below email id but no one resolve. Please resolve this issue ASAP.

Hi Team,

This is not fair as i tried to connect customer care from last 1 month but no response even no reply on my email. Please look into this matter as no channel was working since 1.5 months . Please refund my amount ASAP., , , , ,

D

Dinesh K Garg

from Delhi, Delhi

May 21, 2018

what happened no one replying ? Please update on my complaint as no one replying ???

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From past 4-5 months i am facing problems with my channels. I have contacted customer care many times. They say the signal is lost and will resume shortly. But past 2 weeks they have cancelled all my services by saying signal lost. When i contacted them they say we will resume your service within 24 hrs but it didn't returned. I contacted them 3-4times again but they repeated the same. So kindly resolve my problem.

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M

msaikrishna44

from Hyderabad, Telangana

Apr 26, 2018

I have booked Reliance BigTV based on the adds released by Reliance on March 1st. My Booking ID is 12512998. It has been 50days now and i didn't hear any call back from them. Either they must respond to me and install it in next one week or issue a full refund with penalty.

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Address: 122001

I booked two new DTH connections after adv of Reliance big tv on 1st Mar 2018. Initially they told to wait for 45 days. Now, we can't connect to the customer care number. I doubt, even if they come and install the equipment, will we get the services.

I don't have any plan to get that installed now even if they come for installation. Currently i have bearing a loss of only Rs500.

I feel this was fraud in which many o[censored]s get trapped

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