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Reliance BigTV Complaints & Reviews

www.reliancedigitaltv.com

1.2

Updated: Jan 29, 2024

Complaints 3246

Resolved

772

Unresolved

2474

So far, so good. Reliance BigTV is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Reliance BigTV will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: 400606

I have booked new connection on 1st march. But i have not received any update on the installation part
It has been more than 1 month
I have not neither received any reply of my mail to customer care.
Both customer care no are not responding.
It is ridiculous to keep trying the customer care and get no response
As per website the customer care is availed from 6 am till 11 pm. Not a single call has been responded nor have i got any status for the installation

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R

Rushikesh Sontakke

from Pune, Maharashtra

Apr 4, 2018

Customers care numbers are dial and not they call this number is check plz

E

Elizabeth P Varghese

from Solapur, Maharashtra

Apr 4, 2018

There are many channels which are out of services from about a week. We called once, they replied, and now from 4 days calls are not available, are you making fool o[censored]s. We are paying money, it's not about one or two channels, all star and sun channels are not there, TV seems like running on antenna. Actually I m really upset by you services

H

Himanshu Hvk

from Allahabad, Uttar Pradesh

Apr 4, 2018

In my connection there is ab error 200 shows last 15 days & call customer care several times but no one give proper reply

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Address: Lucknow, Uttar Pradesh, 226010

Website: reliancedigitaltv.com

I have pre booked for Reliance BigTV, after paying the pre book amount(499), they haven't provided any confirmation of 'order received'. And even after contacting to customer service who said that confirmation order number will be get delivered in 24 hours. again contacting after 24 hours, to the customer care they said that if the amount have been deducted and if it has not been refunded into your account, you would consider that your order has been placed and our person will contact you in said date i.e 30-45days to deliver your order. I have attached the transaction snapshot from my bank statement.

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Address: Rajkot, Gujarat, 360370

I have booked the dth on 1st march its been 34 days i have no clue if they are going to provide me the setup box or it was a fraud.
Neither they are providing any information about the setup box or channels they are going to offer.
In 34 days they have not provided installation to a single customer so it looks like we are being cheated please help us raising our voice we get blocked on twitter and facebook if we comment and ask questions.

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Hi,

I have done the recharge of rs 1860 on account number[protected]Current account balance on march 26, 2018 was rs 639.15) on march 26, 2018 via paytm (Order number -[protected] and nb transaction no. [protected]) attached paytm invoice and called multiple times (On 26, march 2018, 27 march, 2018, 28 march 2018) to customer care to activate rs 2499 pack on my account, but still it is not activated and the current balance in my account is showing only rs 1006.13.

When i tried to contact reliance customer care number[protected] and[protected]Toll free) both of them are saying it is out of service.

Kindly activate rs 2499 pack on account[protected]. And provide all channels.

+1 photos

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Apr 04, 2018

Updated by sujeet.singh Any update on this issue?
When your customer care number[protected] and[protected]Toll free) will active again to talk to customer care?
What kind of pathetic service you are providing?

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V

vinaybb

from Roorkee, Uttarakhand

Apr 4, 2018

I have customer id[protected]. I had recharged on 23 march 2018. but plan has not been active till now. i have called many times on customer care number But they said always they will do nothing. You do whatever you want. This is worst experience of my life. They have no customer value. Finally i will change my network from here to airtel.

K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

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Address: Shamli, Uttar Pradesh, 247776

Star and zee channels are not being telecast as earlier was told that by 2nd of april, all channels will be online but false commitments continues. I made a recharge of rs.2499 under scheme o[censored]nlimited dhamaka offer for 2 years. So i request you to kindly activate my all star and zee channels under this scheme or else refund my rs2499 amount.
Thanking you

Beer singh
Smart card no.[protected]
Mob. No.-[protected]

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S

sujeet.singh

from Noida, Uttar Pradesh

Apr 4, 2018

I have done the Rs. 2499 recharge and asked customer care to start the 2 year service. But when i see the current account balance online, it is showing only Rs. 991. Why all amount is not showing?

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Not providing services after annual subscription as promised. First they provided offer for annual subscription once we recharge then after few days reliance cut the services and channel. Once we contact them they are not providing any confirmation and solution.in the name of technical issue they cut off most of the channels. Not sure what can be done here as we have already subscribe for annual pack and its just a first month.

Reliance BigTV customer support has been notified about the posted complaint.

Apr 12, 2018

Updated by Syed Mohammad Mehdi Notifying complaint to the concern didn't mean it is redolved.how can you mark this resolved ?

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K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

Syed Mohammad Mehdi's [Complaint's author] reply, Apr 12, 2018

Yes they are providing info what they have been asked to do. Customer care call is now useless.but they are cheating customers and no body is there to hear.

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Address: Ghaziabad, Uttar Pradesh, 201017

I have recharged my reliance big tv for 2 years plan for all channels, but since last 30 days most of the channels are blocked. Each time i call to the customer care a new date has been given, started with 48 hours to 2-april-2018 and now saying it will be resolved on 10-april-2018. It happened in past as well during sept-dec-2017 when most of the channels get blocked.
It feels 'reliance big tv' is cheating the customer and making them fool.

Reliance BigTV customer support has been notified about the posted complaint.

Apr 16, 2018

Updated by Sandeep Goel Now since last 3 days no channel is coming, they are really making their consumer a big fool...

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K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

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I have recharged this connection[protected] for 2 years in last year and when i paid there was Star and Sun network channels.For last 6 months i am not getting Sun network and for last one month i am not getting start network channels.I have being following up with the customer care at[protected] for last one month for the same issue and every time they are telling it is a technical issue and will be resolved in 48 or 72 hours and the issue is not yet resolved.The customer service person is not even ready to provide me the complaint number to track aswell. Hope i will get a proper response and the issue will be resolved soon.Even i have the recordings from (Rahul) your customer care executive where he is not ready to provide a complaint number or not ready to transfer call to supervisor

Reliance BigTV customer support has been notified about the posted complaint.

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karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

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Address: 560043

Hi

I am so much disappointed that i lodging this complaint.
Your service is just ridiculous, i have been calling you guys since 3 months
It is going above my nerves now.
I want some one to give me a call right away.
I have wasted lot of money for the useless service.
I want my money back so that i disconnect your so called service and get a new dth connection

Thanks

Reliance BigTV customer support has been notified about the posted complaint.

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K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

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Address: Ghaziabad, Uttar Pradesh, 201012

I have recharged my card no[protected] with rs.1500 pack in feb.18, after repeated complaint till 30march my complaint is unresolved., why co. Is harrassing it's customers who are with co.in tough time. I am already dressed due to this. My recharged val is reducing without getting the facility. I have made several calls on customer care they always said updation is going on. I asked them to connect me to their seniors, bimut no senior was available. I am getting crazy due to this as 1500 rupees are big amount for me as it's my hard earned money,. And reliance digital tv is luring on the name of money saver pack and not providing and facility to its customers.. I want to know is there any one who can tell me where about of this company and its contact no. And address.

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Address: Thane, Maharashtra, 401501

My reliance big tv smart card no.[protected] i shifted form my address type - c 79/9 barc/colony tarapur.401504 to house no.2 new akkarptti, po - akkarptti tal-dist-palghar 401501
Boisar tarapur road
I have called customer care for the complaint they told to do recharge of ₹200 after that they are not responding.
Please send one technician for set up of d2h dish at my residence.
Do earlier as possible.

From
Vikas n patil.

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S

Satish Mahorkar

from Mumbai, Maharashtra

Mar 30, 2018

Not working all channels When it will starts your operated not telling right answer

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Address: Srikakulam, Andhra Pradesh, 532001

Service too bad we are paying money and they are providing very bad service only few channels we can watch because so many channels showing this channels is temporarily unavailable due to technical error. It's all being from last 5 months. And they have a customer care no:-[protected]. When i try to connect this no, its never connect. One it connected and i was hold for 45 mins, no response from customer care. If i pay for 270 channels why i will watch 30 or 40 channels only...

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J

Jahangeer S

from Chennai, Tamil Nadu

Apr 2, 2018

Hi I am having reliance digital DTH connection my connection no is[protected] in the name of Jahangeer. S and I also had same problem I couldn't connect reliance customer care no.and most of important channels are discontinued. Can anyone suggest that action I can take against this provider.

K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

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Address: 500026

Since 5 days we are not getting star and zee channels. There is no customer care number as well to file a complaint. Customer care no. which was there earlier is not working, not able to contact also via any other channel.

No idea what to do? shall we continue with reliance big tv or not ?

please help me

This is not acceptable for how many days are we supposed to wait. Also, what happens to the payments we already made for these channels would there be a refund? better be!

Reliance BigTV customer support has been notified about the posted complaint.

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M

Maa Reddy Sanjiv

from Vijayawada, Andhra Pradesh

Apr 1, 2018

Worst

K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

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Address: 400703

Website: www.reliancedigitaltv.com

What the hell is going on reliance dish tv.one month before colors has gone and came after 15 days. After gemini gone and replaced after 10 days some stupid channels. Now etv and again colors gone. Not even communication is happening with customer care centers. Is this happening in such a reputed dish tv's.

Reliance must have that much sense that it should connect to the customer care.
Really regretting to choose this DTh .

Atleast if i took any other Dth operator, they will inform what happening .

Called to customer care 100 times. Just a waste of time.

Reliance BigTV customer support has been notified about the posted complaint.

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J

Jyoti Bhamar

from Chaupal, Himachal Pradesh

Mar 29, 2018

Pathetic service, i have called customer care many times but they donot even provide complaint no. They have no regret that they are failing to provide service to there customers. Channels are not coming since month. Only 5 channels are broadcasting while i m paying for more than 200 channels.someone pls provide me graivance email id.

K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

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Address: 743251

Website: [email protected]

Can you please tell me why my service is of previous 4day. Nothing of the channel is not work. Bt you have cut my money day by day without any work. I have to call yo your customer but they do not give proper information why is my service is off. I want immediately back to my service and money which you have to cut for previous day without any work. And the most problem when i call to customer care number they received the call but don't talk.

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VISHWANATH MUCKERJI

from Kolkata, West Bengal

Mar 29, 2018

I've applied for DTH and also paid Rs. 998/- for booking of 2 STBs but i am not getting any confirmation through email or sms from Reliance. I am also trying to contact customer services, but both numbers are not in service. I've mailed to customer service, but they not replied till now.

K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

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Address: Kolkata, West Bengal

Website: www.reliancedigitaltv.com

I have subscribed for Rs. 1499 for one year but not getting most of the channels properly-the regional Bengali channels as well as zee and star channels. I have been calling customer care since last few weeks but no one responds properly. Whenever I call, their only response is that they will solve it within 48 hours but no action is taken within the said period. Neither they are refunding the money.Please take immediate action regarding this.

Reliance BigTV customer support has been notified about the posted complaint.

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Riyaz Ulla

from Kombai, Tamil Nadu

Mar 27, 2018

Pls solve my smart-card pairing issue of 102.i call so many times to customer care but they not doing any thing

K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

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Address: 700051

Website: reliancedigitaltv.com

Smart card (Subscriber) no.[protected]
They tempted us with dhamaka offer for rs 1499 for 1 year (Freedom pack). I accepted and paid 1499 on 15.2.18. I could view all the channels.
But after a month from 16.3.18 they stopped 58 channels with message on tv screen "dear customer, channel temporarily unavailable due to technical reasons. Service shall resume shortly." whenever i called on phone ([protected]) they would say next 24 hrs, next 48 hrs etc. Its 12 days since then but no sign of restoring. I sent a mail ([protected]@reliancedigitaltv.com) 7 days back and said "either restore all channels of refund my money." but they are silent. This is a case of cheating.
They gave attractive offer to collect money and then cheat them.

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S

shyamdas sinha

from Bengaluru, Karnataka

Mar 27, 2018

Hlo reliance
I m shyamdas from Bangalore your big TV is services is very bed, because no chenal available...

Regards
Shyamdas
[protected]
Big TV no[protected]

K

karthik333

from Bengaluru, Karnataka

Apr 5, 2018

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

enercee's [Complaint's author] reply, Apr 14, 2018

You are absolutely right. Now they are telling it will be resumed in 4 days. God only knows how many 4 days they will take. How to teach them a big lesson. Its a fit case to make it viral on social medias. I dont know how to do that. If you can please do.

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Address: Saran, Bihar, 8041301

From last 10 days maximum channels are not coming. When i call to customer care they said that there is technical issue and the channels will come within next 2 days. Every time when ever i call to them they saying the problem will resolve with in next 2 days. But this issue is still there. Kindly refund all the amount to customer who are facing this issue. This is the worst service provider in this world. Is there any steps taken by consumer complaints forum?
Kindly do the helpful for the shake of customer.

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Address: 452001

This is the worst service provider i had ever seen with irresponsible customer support staff.
80 % of channels are not working.
When we call customer care they always ask to wait for 48 hr.
And i remember the name sajid to whom i talked, extremely bad executive not able to answer anything and when i ask to transfer the call he refused by saying that due to technical issue he can't transfer the call to the manager and disconnected.

Reliance BigTV customer support has been notified about the posted complaint.

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M

Mahesh Guptha

from Ernakulam, Kerala

Mar 26, 2018

Please take An action on reliance big tv they are not giving Chanel’s properly and their customer care no also not working what should we have to do right know we recharged for 2years know what we have to do what about our money please take an action and solve our problem

big tv service and customer support - Comment #3051515 - Image #0

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Abhijeet Mundle

from Baramati, Maharashtra

Mar 27, 2018

Only minimum channels are seen

S

Smriti Yadav

from Bengaluru, Karnataka

Mar 27, 2018

I have done recharge on 6th november for 6 months. Now even if time is there I see that only 3-4 channels are active. Rest all are inactive now.

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Address: Pune, Maharashtra, 411014

My name is jitin nambiar. My reliance big tv customer id is[protected] and registered mobile number is [protected].

This is with reference to the complaints i have since last few months. I am not getting most of the channels. I have subscribed for malayalam pack for 1 year which will end in june. I am not getting most of the malayalam channels since last few months and now all the star channels. I have been calling customer care since last few days but no one responds properly. When i request to speak to a supervisor, no one is ready to transfer the call saying that no supervisor is available.

Reliance BigTV customer support has been notified about the posted complaint.

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Uday Sanil

from Vellore, Tamil Nadu

Mar 27, 2018

Last month I have recharged for 2499 for 2 years and now from last week suddenly zee tv and star channel is been discontinued.

Can't raise a complain through customer care number or by app.

Now they are advertising daily with new scheme, I think something is fishy.

N

Noel Noe

from Harihar, Karnataka

Mar 27, 2018

It's been a long times that we have reachared fully but from past 2 weeks the channels have been resumed plz make it clear soon

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