Reliance BigTV Complaints & Reviews

I did a recharge of 1499 on 22nd Feb 2018 since then my TV worked for just one day after that from 23rd my set up box is displaying a red light instead of green.When I talked to customer care they said there is a technical issue for which they will send a technician and for the same I have to pay 175 online.I.e.pre payment.I did payment on 2nd March 2018 and called for the technician.They said that technician will contact me in 24-48 hrs and gave me a complaint number.Since then I did not get any call.Infact every 2nd day when I call customer care I have to tell the whole story to every employee I spoke on every second day.Each time I call I get a new complaint no.Some say they have forwarded my complaint and request me to wait furthermore for 24-48 hours.When I ask them to transfer my call t
To their superior their servers are down or the superior is not available.Likewise till today there is no revert from their side.Here in chandrapur area we don't even have their outlets.Thus talking to them is a complete waste of time, energy and MONEY.Moreover it makes us frustrated.Investing in Reliance DTH proved a complete WASTE.

Even it's same problem as below, i paid money for the pre booking of reliance d2h of rs 499 for single connection after payment i don't see any confirmation message how can such a big company can be so irresponsible after this incident i realized it's not only problem with my transaction it happened to many people and customer service number always throw message as busy whatever time you call. I would wait for this month if i don't get response i would file case against company for irresponsible service.

Have uninstalled big tv connection before two months. I want to install again on new location. Calling customer care daily from 15 days but haven't got a technician to rectify the problem. Facing issue on a daily basis. First they misguided me that they have lodged my compliant but they didn't enter the same in the system. Nw they have finnaly entered in the system but no update from big tv. Really pissed off from the service

Dear all,

I am trying to connect with customer care service on mail & telephone. No any reply from last eight days. I didn't get any satisfactory reply from the.
I previously mentioned i booked the big tv online by making payments of rs 499. But till time i didn't receive any confirmation message or mail from your side. So kindly consider this matter & do needful basis.
No any reply from your customer service or any other confirmation message or mail. So i am sending the proof of payment. So do anything regarding these.

With regards
Gaurav durugkar
+91-[protected]

I attracted by the offer given by reliance big tv and paid 499 rupees towards dth booking. But i did't get any conformation from company side, even i tried to customer care no[protected],[protected] but both numbers are saying invalid. I raised a complaint in in website also (https://www.reliancedigitaltv.com/contactusFirst.html)

But i did't get any response from their side.

I have pre-booked 4 reliance big tv offer for Rs. 1996 (rs. 499 each) which gives and offer of free 1 year of 500 channels. I have made the payment successfully. Yet there is not any confirmation regarding the payments. I got neither SMS nor email. I waited for few days thinking it will be confirmed. But nothing came, so i call their helpline but this helpline made me more suspicious as their line is very inefficient. When i call the helpline [protected] it keeps repeating "PRESS 1 FOR ENGLISH HINDI KI LIYE DO DABAIYE" endless repetitions. You have to call again and again to connect it to customer care. When you get connected to customer care it make me more suspicious as their voice are hardly audible and keep cutting in the middle of the call. No matter how many times you call them it remain the same.

How can i say this Genuine with all these situations?

On march 2nd i booked reliance digital tv new connection. My id number is 12518421. But yesterday i got a message from rdtv your connection is missed. So log in reliance digital and book your new connection. It is limited period offer. Is it true or not.? What about my money? Please respond as soon as possible. Customer care numbers are not working. No reply to my mail also. It is very bad.

Sir i have paid an amount of rs. 599 on 03.03.2018 as advance for pre connection and balance to be paid on installation. Now the problem is when i try to visit in your website to check the status of the track order. I could not sign in. Nor allowed to register as a new member. My order number given by you -104478 dt. 03.03.2018. I request you to kindly look into and give me the status report. I sent email also. But returned undelivered.
Please reply.

Sreeraman

I am applying for dth and also paid rs.499 for booking but i am not gating any confirmation through email or sms from your end. I am also trying to contact customer services, but both numbers are not contacted. I am also mailed customer service, but they also not replied over their till now. My booking id is[protected], receipt cum invoice number is - dl[protected] and transaction reference number is - lcmp[protected]. Kindly provide the confirmation and resolve the matter as early as possible.

Sir,
On3rd march i paid rs.599 online to rel. Bigtv dth connection. This is for initial booking done through online dth services.
My order number given is 104478.
When i try ti check the status neigther i could contact no response or no response to my email.
Kindly help. Because it is reliance i paid the money.
I am a sr. Citizen. Kindly do the needful.

Thank you
Sreeraman

I paid an amount of 499 rupees at 12 pm on march 1. The amount was debited from account but i am not receiving conformation mail or message
Till now. I called your customer care but they were unable to solve my problem.
Please send me conformation message or refund my money.
If you are unable to solve customer issue, then why are you make such offer.

Banking transaction id - lt[protected]

I booked two reliance big tv connections on 1st march 2018 at about 11:46 a.m. as per which Rs. 998 was deducted from my bank account. The mobile no. used for booking is [protected]. I regret to say that I have not received any confirmation message from reliance big tv till date. For the last 4 days I have been calling up customer care of reliance big tv but they are completely unable to help me. Most of the times, the call is dropped from their end, or, even if attended, all they say is that the confirmation message will be sent within 24 hours and that the site is too busy to respond. I am really surprised because I have never experienced such a thing before. The amount of 998 has already been deducted and the company does not even confirm. I have called up the customer care innumerable times but every time the response is not satisfactory. I don't understand why they can't confirm booking or receipt of payment.
Please help.

I have recharged my reliance bigtv dish on 10thfeb 2018, with amount rs1499, but now i, m not getting any channel except dd bharti and error 200, unsubscribed channels is shown on screen. Now i, m approachng d customer care but d numbers r not responding. Boxno.[protected]. Kindly solve this problem as soon as possible, and tell me why d customer care no. Are not responding, pls tell me any other no.

On 2/3/2018 i prebook for reliance digital tv but i haven't got any sms or email of confirmation after booking reliance digital tv connection. I had also paid the booking amount. My transaction id for booking for a purchase worth rs499.0 on pos reliancecomm at reliancecomm txn# lt[protected]. I tried to call on customer care service but each time i called there was no response from both of there customer care numbers.

I booked your setupbox as per new 1 year offer
After payment by net banking of rs 499 haven't received any confirmation message or email.
Tried calling your customer service but unable to reach as customer care:[protected];[protected] both the number not working.

The payment invoice no is [dl[protected]]

Please kindly look into matter asap

I booked your setupbox as per new 1 year offer
After payment haven't recived any booking no the booking no came in message is 0 and nothing came in email
Tried calling your customer service but got pathetic respond both the time they intentionally droped the call

The payment invoice no is dl[protected] and transaction ref no lhmp[protected]

I have also attached the screenshot of the mesaage i received which is useless

Please kindly look into matter asap

During led tv 24p413d sony purchase on 04th sept 2017, it was told that sony 16 gb pendrive would be supplied to me by post when available but till date the seller reliance retail limited, d no 52-1-35, 36 &38, cmr central, maddilapalem, visakhapatnam-530013 has not provided pendrive by post, case memo no is tax invoice no #[protected], c#60369965 s#8841, my email id : [protected]@gmail.com, contact no[protected] /[protected]

We have recharged our scn number[protected] with 2499 package as per your advertisement. After recharging most of the free to air {fta} channels have been reinstalled.
We are very happy about this. But one of the most viewed channels in south india belongs to sun network group. But up to now this channels are not yet reinstalled. When we contacted your technical support staff they are not even listening to our words, they are telling technical issues are there regarding sun network group. So we expecting the answer from you when the channels will be relaunched.

My subscriber number[protected]. Using reliance big tv.
I can hardly view 4-5 channels. Other channels are not coming and gave error on screen. I have tried calling many times to customer care from last 2 months.
Either no one picks the call and it remains on waiting and when some representative picks the call, they will say server is busy and cannot check the details and ask to call after sometime. Only 2 times in 2 month could connect to representative when there server was working. One time they raised compliant and told someone will visit and fix the issue but no one came. Second time, they told, this is common issue with many customer and we are working to resolve on batches. All customer will be fixed soon before 27th jan 2018 and they will be refunded as they are not able to view channels but is getting charged on daily basis. Till now no luck.
Please help.

Reliance digital tv is fooling people they suggest us to recharge to use their service. I have recharged my digital tv account with 1499 on 6th feb and again two days back for availing technical service and there is no proper response from your company till date.
Once we recharge they misguide every day with sake reason "wait for 24 or 48 days" this is worst ever servicing company i have experienced. If your company cannot provide the solution even after payment then just close your company so that an individual will go for other companies please refund my amount else i have to file a case against ur company in consumer court...