Reliance Broadband — Connection not working and the service engineer closing complaint without fixing | |||
I have a Reliance broadband connection in Bangalore which does not work most of the time. The worst thing happening now a days is when ever I give a complaint about connection issue they just close the complaint lying that the issue is solved. I have to raise so many complaints through phone and email and it takes more than a week to solve!! Most of the time their service engineer doesn't appear or contact me, he does nothing but closing the complaint. I told this to customer care so many times and they say that they are helpless!!! They don't know who is the service person - no name, no contact number. Only thing they can do is creating a new ticket. My connection has not been working for last 5 days. I have raised multiple complaints but only thing Reliance does is closing the complaint without fixing the issue!! -Ashok Kumar Customer ID :[protected] Was this information helpful? | |||
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Comments
A guy from your Mumbai office had called me 4-5 days back. He had promised that he will follow up the issue and get it fixed.
But he did nothing - neither solved the issue nor contacted me after that.
My problem has not been solved yet. Today I called again to customer care only to find out that my complaint is closed !!!
But he did nothing - neither solved the issue nor contacted me after that.
My problem has not been solved yet. Today I called again to customer care only to find out that my complaint is closed !!!
I took a new Reliance broadband connection at borivali, Mumbai on 11th april 2015...Paid advance of 1200 for installation n advance rental...worked till 24th april and till today ie 10th may 2015 its down...Most frustrating is they close complaint automatically without even intimating or confirming client...I call almost twice daily to rel cc to confirm weather complaint is open or closed...spoked with their applette officers 2-3 times yet no resolution...Their DP is down due to rental issue and these guys are just buying time...to add more frustration their billing dept started calling me to pay bill of some 200 bucks...totally shameless company policies...i even lodged complaint on consumer forum and there also i got stupid reply that we have resolved the issue...Am fed up as my work has been badly effected due to their false promises and delay and till now there is no sign of working...Paid 1200 for 12 days of internet and also to have all sorts of frustrating experiences and to receive calls frm their recovery agents to pay more for internet that is down since weeks
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Reliance Communications