[Resolved] Reliance Communications — 3G speed issue not resolved after too many complaints | |||
Hello all, I am reliance customer ([protected], Rajsthan )from past 2.5 months from the First day i am facing 3G speed issue at my home location. I made lots of complaint on customer care (198) and APPELLATE AUTHORITY too but my problem is not resolved yet. Your Technical team ask me to come and check problem at my home location but no body come to see and check problem. Both platform promised me to resolve the issue but the always closed my complaints not resolved. My Complaints Number Yet: 1.[protected] 2.[protected] 3.[protected] 4.[protected] 5.[protected] 6.[protected] 7.[protected] 8.[protected] And you have worst customer care executives then don't know how to talk and how understand complaints and customer problem. Customer care executive behave as like radio, only speak don't want to listen customer. so if you guys can help me to resolve my 3G speed then its better. Otherwise either i have to take any legal action against you . Or let me know to refund my all money which i have paid to you. please treat this email as legal document. Best: Gulshan Prajapati [protected] [protected]@yahoo.co.in Address: A-4 krishnapuri, Prakash Path Rankdi Sodala, Jaipur - 302006 Rajasthan Was this information helpful? | |||
Oct 27, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jul 10, 2015 Reliance Communications Customer Care's response Dear Gulshan, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jul 14, 2015 Reliance Communications Customer Care's response Dear Gulshan, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
5 Comments | |||
Comments
Any update on my complaint or as usual again closed ?
No,
issue is not resolved. if issue was resolved that why i made so many complaints.
You guys send a technical team and can verify that issue is still exists
issue is not resolved. if issue was resolved that why i made so many complaints.
You guys send a technical team and can verify that issue is still exists
And i haven't said anybody that issue is resolved .
Your customer care team is not saying truth.
Even when i received sms that "Are you satisfy with complaint resolved" i always sent "No" . then how can you say that i m satisfy with resolution
Your customer care team is not saying truth.
Even when i received sms that "Are you satisfy with complaint resolved" i always sent "No" . then how can you say that i m satisfy with resolution
my new SR no[protected] is again processed with resolution.
Still not getting 3G speed.
Still not getting 3G speed.
59%
Complaints
22889
Pending
370
Resolved
12596
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they just know how to close the complaint without resolve.
this is i am saying just because of you can how many complaints i made only for 1 issue.
And if i had another number then i never use worst reliance services.