Reliance Communications Complaints & Reviews

Hi,

The contact number should already be there in your records. Our internet is still not working and has been 15 days since we have been able to access your services. Customer care is not supportive and clear in their answers. We don't want to pay for something you are not providing us. Please give us a proper solution to the problems we are facing with you guys.

I may have missed calls from your customer service. Please use the alternate number [protected] for the purpose.

I tried contacting your customer service but didn't manage to speak to anybody despite being on hold for more than an HOUR.

Atrocious service ! And there has been no contact from your side in the last 24 hours.

Wait, what ? There was no conversation. I haven't received a call yet.

my number [protected]

Alternate number is [protected].

The concerns have been addressed? By who? One of your customer service executives contacted me and told me the case was closed and all the person did was ask me if my connection was working. He did nothing to rectify the issue, but instead asked me to escalate it in the social media. Reliance Communications disconnected my connection without prior notice and without a valid reason stated above. I was in dire need for the use of the net access so i was forced to pay the next bill as obtaining a new connection will require days for activation.

I still have the following issues,

1. Even after paying the bill, the connection is as sloppy as ever. If I have a working connection for a few minutes, i wont have a connection for the next so many minutes. This disconnects me from my online live connections and causes a huge hindrance.

2. Since the 5th, i have placed numerous complaints with reliance regarding this issue. However, each complaint keeps getting closed without any proper rectification what-so-ever.

3. I was not compensated for the 1 month there was no connection. Back in Jan-Feb 2015, the connection was not working at all, in fact i could not even obtain the reliance log-in page, such was the status of the connection during this period. i had paid for a full 6 months back in January. I need a compensation for this issue and i have waited so long with no response from Reliance end.

4. My connection was disconnected on 27th June onwards without any prior notice or valid reason. I had already paid the bill for the period from 10th Jan 2015 up to 9th July 2015. Then why was my connection disconnected stating unpaid bills? I had to pay the bill for the period from 10th July 2015 to 9th Jan 2016 for the connection to work again. I need a valid compensation for this issue as well.

So far from everything i have had to deal with, i understand that, Reliance Communications does not value customers and customer service, instead all they value is the money. They do not provide maintenance of their network and they do not provide a good enough customer service experience.

Contact me on same number used above, if you do so. But i want a solution for all the 4 points mentioned above.

Thanks!...But in spite of giving some meaningful reply you guys are saying the same thing again and again that you have forwarded the concern/looking into it.

It's been three months and still you are in the process of forwarding the complaint.

I do not have any alternate number.

This is my only number:[protected]

What exactly you mean by they will get in touch with me? I want somebody to call me and provide ETA instead of sending emails.

Please initiate he refund instead of forwarding complaint to the multiple teams.

Regards,
Piyush

M/s Reliance Communications

I received sms from you that there is no any wrong deduction. How it is possible. I am not using this number since June. Even I didn't make any call of Internet services. Then how You have deducted balance and balance is zero from 200 rupees. Please provide complete information if no wrong deduction done.

Pathetic Reliance
Hi,
I have WiPod connection, bearing no: [protected].
5th of every month the plan should get reset and Pro3 should get activated.

However, this month it did not happen.

I have booked 2 complaints with reliance customer care and they closed the 1st complaint without checking whether the issues has been solved or not.

I booked the 2nd complaint, no:[protected] and whenever i contact reliance customer care i get silly reasons and till date the issue has not been solved.
Also i got suggestion from reliance customer care representative to terminate the connection.

My contact no:[protected].

Guys, reliance is fooling us all...

First of all even Pro3 speed is not good, poor that 2G and their customer care sucks..

Please don't go for any sort of reliance net connection...

-Shrivardhan BS Rao

Reliance ( WIPOD) not Resolved my complaint from April’16, so I Want to disconnect my connection permanently
I am Debasish Saha, my WIPOD no [protected]
From Last few years I am a customer of Reliance. From April 2016 onwards my internet is not working .I already paid Rs.1370/ dated 04.04.2016 and my next bill date is 17.07.2016. In April Firstly they barred my connection without my knowledge and they send one bill amount of Rs.1577.12( whereas I had already paid up to July. Then I lodged a complaint and they said that it is reliance’s technical mistake, reliance will resolve it shortly. Then onwards I don't have net connection. Several time I called Reliance customer care and also informed physically to reliance outlet (SURRIA AGENCIES, Pondicherry). But till date it’s not solved. Always reliance people assured us it will be solved. But NO RESULT. So On 2nd July 2016 I had informed Reliance customer care to disconnect my connection permanently, and they told me that they will call me within 24hrs. but nobody called. Again I called Reliance customer care on 03rd July but they disconnected my call. Then I called reliance customer service on 06th July they gave me the complaint ID.No[protected] and said they will call me within 48hrs. On 09th July customer care called me and again they are telling same story, insisting us to take 4G connection.
On ( 13.07.16) again reliance customer care called me to take 4G connection, then I called again Reliance Customer care and they told me I have to pay Rs.686/ charge for this month ( Verbally they told). And on 21.07.16 they msg and also mail me to pay Rs.686 within 5th August’16. But my question is, why should I have to pay again? They have not given their service for the last 3months whereas I already paid for that. And again they are asking money for the terminal ...!!! ???
For this incident myself and my family lost our money and mental peace also. My daughter being in 11th standard has failed to submit several assignments. Sadly, Reliance failed to fulfill the basic necessity of providing net connection and instead they harassed me with their futile calls. Please disconnect my connection permanently otherwise I have to go to Consumer court (I have no other choice).

PLEASE TAKE THE NECESSARY ACTION IMMEDITELY.

Please disconnect my connection immediately, and confirm me through mail.

My Data card number is [protected].I'm 5 yrs old Reliance data card customer then I was forced to change to 4G, upgarde free and brought the 4G wipod by online for 2700 cash on delivery. They promised the same data plan as before. But they didnt do as promised.change monthly plan without intimate me and I got Monthly bill 2531 instead of 307 INR and Stop service of wipod because credit limit is 2000 INR.i visited Reliance head office at Prahladnagar (Ahmedabadad) GUJARAT at a time.there are Two ladies Mrs.Zeba and Pinky, who handle all this type of Cheated customer by Reliance.They said wait for some time.we'll waive off your bill.after a week, i received Massage of 1500 INR Payable amount.again i visited Reliance Office at Prahladnagar.Many Unsatisfied-cheated customers are there and that two ladies are among all to convince to pay so called amount.I said them that i am ready to pay my monthly amont bill of 307 as usually but they insisted you have to pay bill and also not calling Other authorised Officer.Big-Big Cheater Company Reliance.why they should do to their Very old customer like us about 5 yrs old.
Now, I installed Fixed Line and Proceed ahead.Reliance fraud Company Lost One Old Customer.Iam frustrated with the customer service as well.There are no proper responses.They said that I had to migrate from 3G to 4G. And when I did, they cheated me telling that they are offering the same plan as before.FRAUD-FRAUD-FRAUD RELIANCE

Wi pod No: [protected]

This is regarding the Reliance Wi-pod connection which I got last year and this year I was forcibly made to move onto 4g as they were not going to provide the services on the CDMA dongle that I had brought. I was also promised that I would be continuing the same plan on my new Wi-pod. But that never happened. And on their own whims and fancies they have switched my plan, but I was told the bill will be same as the CDMA connected Wi-pod.

After getting the dongle it was not functioning for 15 days and on calling the customer care do not have the courtesy to listen to the problem and then resolve it. Hence I have stopped using the dongle and switched over to other network.Now Reliance Service Provider has threatened me to proceed against me with legal action.

I am not ready to pay the bill to the extent that the service provider as demanded. I am willing to pay the bill for 15 days (proportionately) only as I have used your services (Approx Rs. 575.00). Just giving me a bill of 3530 for the service which I have not used is not the way you demand money from the people. People will pay for the service what we have used, we are not here to pay just randomly.

THEREFORE, I HUMBLY REQUEST YOU NOT TO ALLOW THE SERVICE PROVIDERS TO SUCK THE HARD EARNED MONEY OF COMMON PEOPLE LIKE ME

Mera office Puranpur mai hai jha bilkul range nahi ate hai.bha tower kab Tak lage GA

Dear Team,

My Reliance Wi pod number is [protected].

I have asked to close the connection and following up reliance store since July-2016. When I visited first time (7th July-2016) to reliance store they told due to network issues, closure request cannot be taken. Then I have sent mail on 16th July-2016 saying to close the connection. Second time when I visited reliance store they told to contact customer care, they will guide because they cannot close the connection. I followed up with customer care through call to close the connection and the again I sent mail of 26th July-2016, I got auto mail response saying we will contact, but there is no reply. Then finally I got customer care and asked about closure, they told to pay the amount I paid 689 as per the my plan. Physically Handed over closure request on 17th Sep-2016, still not closed I am not sure because reliance store they did not give any acknowledgement. Still I am receiving bills, which I cannot pay and today I got call from customer care saying legal action will be taken, if not paid. How will I pay without usage the service also the amount is more than my regular plan, which is not conveyed to me on the plan change and I did not request.

Please do the needful.

Thanks & Regards,
V. Sivakumar.

Mail Details as below:

vsivakumar

To
Netconnect.[protected]@relianceada.com, customer care

19 Sep at 5:40 PM

Dear Team,

I do not want to Continue the service, I have requested cancellation on 13th July-2016. I cannot pay the amount which is billed for 4G data during Aug-2016, where I am using 3G data only as per old plan using mobile. Now a days I am not using at all.

For closure this is third time I visited Reliance Store and called customer care, where they are not taking any actions for closure. I am not sure I visited 17th Sep-2016 as well and handed over closure request, Seems not processed yet. Where I am not getting & not providing any proof on closure request, they told some SMS will come still I did not receive.

I am receiving calls from customer care after I stopped payment. I have asked for closure 7th July-2016 at Reliance store at West Tambaram, I mailed on 13th July-2016, I did not hear anything from customer care, now last week only I am getting call to pay the amount with out providing the bill details customer care team is asking to pay around Rs. 2090/- without any basis.

Please provide bill details, as per my plan the monthly rental Rs, 689 including tax for 3G data (5GB day+5GB Night and unlimited 2G data).

With Best Regards,
V Sivakumar

Mobile: [protected](TN)

Dear Customer,


We acknowledge your e-mail dated July 13, 2016 received at Reliance customer care.


Please note that we are sending your communication to (Netconnect.[protected]@relianceada.com), Customer Care unit of your product for further assistance.


For any queries pertaining to your product, we request you to write to above mentioned E-mail ID in future.


Assuring you of our best services always.


Thank you for choosing Reliance.


Warm regards,


Dilip Kadayat
Officer - Customer Care
Reliance Communication Limited.

--- Original Message ---
On July 13, 2016 at 6:42 PM, "vsivakumar" wrote:

Dear Team,

My Reliance Wi pod number is [protected].

I got call and message to upgrade to 4G GSM, else to service will not be available. Hence I visited the reliance store, where they have provided the SIM and CDMA service has been stopped since 07/07/2016. I got SMS for 4G data card saying Rs. 899, while enquiring store they have told Rs. 1599. I told them as "I do not want to continue the service, and asked for closure", they have told to contact customer care, I have contacted and told to close as on 7/7/2016. But I have not received any communication till now for closing the connection. Please confirm either the connection is closed. I will pay the amount till 7/7/2016, please send the closure bill.

Thanks & Regards,
V. Sivakumar
Mobile: +91 [protected]

On Thursday, 23 June 2016 3:34 PM, Reliance Customer Care wrote:

We are pleased to present your latest Reliance eBill.

Reliance number


[protected]


This Month's Charges (Rs.)


688.85

Relationship number


[protected]


Total Due amount (Rs.)


688.00

Bill period


20-May-2016 to 19-Jun-2016


Payment Due date


08-Jul-16

Pay Bill

You may download 'Reliance InstaCare' Mobile App from Google Play Google Play Store Windows Store Windows Store or iTunes iTunes and check your usage or recharge and pay bills instantly from anywhere.

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If you are not the intended recipient of this email, do drop us a mail at [protected]@relianceada.com We will ensure immediate updation at our end.

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This is an auto generated email. Please do not reply to this email.

On Tuesday, 26 July 2016 7:20 PM, vsivakumar wrote:

Dear Team,

Please update the status of below request. Without receiving call from Reliance, I have received a SMS today saying some one is contacted,

Please do needful as soon as possible.

Thanks & Regards,

V. Sivakumar

Mobile: +91 [protected]

********************************************************************************...⇄

Dear Team,

My Reliance Wi pod number is [protected].

I got call and message to upgrade to 4G GSM, else to service will not be available. Hence I visited the reliance store, where they have provided the SIM and CDMA service has been stopped since 07/07/2016. I got SMS for 4G data card saying Rs. 899, while enquiring store they have told Rs. 1599. I told them as "I do not want to continue the service, and asked for closure", they have told to contact customer care, I have contacted and told to close as on 7/7/2016. But I have not received any communication till now for closing the connection. Please confirm either the connection is closed. I will pay the amount till 7/7/2016, please send the closure bill.

Thanks & Regards,

V. Sivakumar

Mobile: +91 [protected]

On Thursday, 23 June 2016

With Best Regards,
V Sivakumar

Mobile: [protected](TN)