Reliance Communications Complaints & Reviews

This is Pavan Kumar. i am reliance users for last 5 years. i have been facing problem in internet connectivity for last 5 June for getting solution, i call many time to support but still not getting positive response. My Reliance user id is[protected]. I have tried so many times and made complaint regarding by broadband connection.but i found you very careless and unbothered about my complaint. I have raised one complaint, "Internet Connection Not Working"[protected]. On 9th June 2015, when i contacted customer care, executive told, "Some ADSL Card Faulty in our area & your problem will going to resolve in 48 hours but problem not resolved yet it is about 1 month. I have even paid advance bill for 1 months. This has been a pathetic service from reliance broadband with absolutely no regard to their customer.

my self manish sharma i get an offer from reliance that recharge with RS 155 and get R 2 R local free with 15 dayes more validity insted of 10 dayes. when i do recharge i also get the confermation of that you get 15 dayes more validity instaed of 10 dayes total validity for 25 dayes. but actuly compeny provide me 10 dayes validity, i also compline to costomer care but he does not take it seriously and does not reslolve it. further more when i chek my offer he also give the same offer

Hi Team, I am using Reliance 3g services from last 8 months in Gurgaon, Haryana but when i shifted to delhi i am unable to use 3gnetwork. I am continuesly trying to connect their complaint helpline no. but can't able to reach their cutomer care. Kindly help me in this situation. Thanks Tushar Rai

Dear Sir I have taken new no from reliance [protected] and after activation I have received message from reliance special offer recharge 89 /- rs and get 1gb 3g data so I have immediate recharge but I have not received data I have already use Vodafone and I am happy with them so mostly time I use voda but yester day night I had try to use reliance but couldn't do so I had cheque my data balance that was 0000 so I call so many times customer care sometimes they received or sometimes they don't and the said sir You have already used your data and I said ke sir I have not on my reliance data till date please coordinate with me but they said sir I am transferring ur call and I wait and call again and again but no one received my call I am so irritate with reliance service. Regards, Vinay sharma

Dear Sir, Iam Vasudevan, My reliance Postpaid Mobile No Was [protected], on Jun-13 i have received bill amount of Rs-577.94/- with Rs-88.20/- of VAS(Value added service). so i called call center they have registered service request. nothing was happened so i paid Rs-500/- against Jun Bill Amount. Again July-13 I Have received Bill Amount of Rs-966.5/- with Rs-549.68 of VAS. Again i called Call center they have registered service request. Then i received call against that service request saying that there is some mistakes happened that excess amount will be deducted on next bill cycle, then i said them clearly, i can pay the amount only next bill cycle after deducting Excess VAS Amount. but the next bill cycle also they have not deducted that unknown VAS Amount. after few days i have received mail from reliance saying that July-13 Bill was correct only. after a month i lost my fancy number(they have stopped my service), Now they are ask me to pay total bill amount, otherwise i need to pay Rs-20000/- on Delhi court as penalty,

data card number - [protected] I paid the bill at reliance outlet on 21st January 2015 and converted to prepaid, but got another bill on next month to pay monthly charges. When called the customer care, they told the number is terminated. Even the higher authorities are not agreeing for this.

Date :-08.07.2015 Mob. No.[protected] Reliance communication deducted balance of Rs.10 without any reason and send me the sms, In that Sms they define VAS amount deducted but i m not using this and i also dont know whats the means of VAS. I want to be refund my balance on urgent basis and dont deduct this kind of charges in future.

today one call in my phone he was say me i contect with u because we work establisment of reliance towar in 4x4 sq feet, we are giving u some remunretiom so i ask u, , u ti up with unigrow venture pvt ltd . for this work .giving reply fast some time after he contect me again.

On 3rd July 2015 had visited Reliance office at Sanjay Place Agra to change my mobile connection from post paid to prepaid as I have got another connection from my company. At Reliance office the lady made me speak to somebody sitting in Lucknow office and he insisted me not to get my connection changed but I should change my postpaid plan in which there will be no rental charged only usage will be charged but to my surprise I am billed for more than Rs 1600 whereas i used to get billed not more than 600=00. Please look into the matter urgently. Gurpreet Singh Bindra [protected]

My number is[protected] I got this offer (Ab Rs.123 ke 3G recharge per aap ko milega 1GB data ki jagah 2GB data+unlimited Whatsap+FB+Twitter pure 28 dino ke liye offer simit samay ke liye. RCOM offer ) on 06/07/2015but when I recharged I got 14 days validity only and customer care not responding when I contact

request a refund .company send sms (amount charged for VAS One97 VP Subsc Rs.10)as on 04.07.2015 01.23 PM &(amount charged for VAS One97 VP Subsc Rs.2.00)as on 08.07.2015.11.53 AM on our mobil No.[protected].PL.request to refund our amount. PL.note that company also send a sms as on 06.07.2015 02.57 PM ( amount charged for VAS One97 Subscrip Rs.05)But this amount refund as on 06.07.2015 03.50 PM

To whomsoever it may concern

Before beginning, i request the reader of this document to tell / support / adhere only to the truth / justice and be as much honest, unbiased, and justifiable as possible and also throw off your negative attitude, arrogance, biasing, ego, hesitancy, jealousy, and selfishness if any as well as be silent till i finish my arguments.

1. Please tell me the meaning of the sentence - “we are offering a 2 - month period of completely free internet service to you; you don't have to pay anything for it, but if at all you like it, then can continue our internet service. ”

As for as i know, free means free – yes or no?

This can be proved if we tell the call center people to take out call / conversation audio records, who usually record for internal quality improvement purposes and can be utilized when in need or in our case.

2. Please tell me the 'approximate' “probability” of the possibility of a person taking / accepting a completely free thing / gift / offer, esp. , if the receiver also in need of it or wants to own or have that thing / gift in his / her personal life (Since it is completely free) ?

At least 90% (Majority) ? Yes or no?

I am one of the people among the needy and so took the completely free offer. Is this wrong? Yes or no?

3. Please tell me the 'approximate' “probability” of people asking / demanding free internet service from whatever company's internet connection they are using?

Less than 10% (Since no one 'usually' demands / asks, but there are exceptions - minority) ? Yes or no?

I never asked for any free offer from the company (Reliance) ; they only called and gave the offer, which is secondary. Since almost all (Not all but how many people would say no to 2 months of free internet?) of "humans" will almost always say yes to free offers or extra amount for what they are paying, i also said yes. If there is a same product - one with extra free amount / quality and another with regular amount, which one will you or any smart / intelligent person buy? The regular one? I don't think so! If they had not offered this so called free offer, why the hell i would have continued it for 2 more months, which is secondary.


4. Please tell me the 'approximate' “probability” of people 'knowing' their future? Was there anyone? Is there anyone? Or will there be anyone who knows or will know his or her future in detail?
Zero (0) % yes or no?

Hence, i had no idea that someone will call from reliance call center and offer a completely free offer, and if i take or accept the offer, i should face all these consequences.

5. Please tell me the 'approximate' “probability” of people recording the calls and that too from unknown number (S) and unexpectedly?

Around 10%? 20%? Definitely very least as we usually record calls / conversations only when there is a need / necessity and that too we will be “knowing” when to record (Preplanned and not 'unexpected') - yes or no?

So, i have not recorded any calls, but probably, the audio records of almost every calls made to my number or my mother's number will be there with the call center people, who usually record calls for quality improvement purpose and can be utilized when in need or in our case.

6. Is there any company who will give you extra free above the already given free thing?
Yes! Reliance!

If the company / reliance has offered me 1 gb or 1. 5 gb of free internet data usage, who the hell asked you people to give me more than the specified free threshold what the company only specified to offer (I. E. , 1 gb or 1. 5 gb) ? Did i ask the company or anyone to give me beyond that free limit? Why there was a technical loophole wherein people can use net even after the free data? One of india's leading companies, reliance, has no technology to stop or do anything on this regard? They are not aware of this glitch? Or it was purposefully / intentionally left (A trap) ? Is this a consumer mistake? Is this my mistake if the company only gave more than what it offered?

7. If any company is promising / claiming anything in their products, they should have it, and the service what they are giving must be justifiable to what the charge they are charging to their customers – yes or no?

During that so called free internet service period, i got so much frustrated by the speeds of the net or their pathetic service within few weeks or around a month or so (They can check data transfer speed records in that period) that i decided to give back their dongle / data card and had went to a reliance store, a kilometer or so from bomboo bazaar, mysore, but after checking my number ([protected]) online, to my surprise, the shop representative said, “it is still under 'billing' process, and i cannot take it back unless it (Bill) comes!

8. Then, after a while, the bill came as 2705 inr in november (See bill document in attachment for proof) . In january, it became 2805 inr (See bill document in attachment for proof) . When i asked the company to give details regarding the same, i. E. , how this amount of bill came, they did not reply only! My connection was a postpaid and my bank account has a regular payout of 618 inr every month to reliance since almost 1. 5 years (Please see attachments for bank statement, for bills, and a hard - copy notice that i got around month end) , but now, they are telling me that i need to pay 2605 inr, not 2805 inr! So, if we calculate the bill amount to get a value near my usual monthly bill of 618 inr, we can divide that by 4 - 2605 / 4 (Months) =651. 25 inr / month, which is not 618 inr / month bill i was paying. Please note that we have to divide by 4 in order to get around my usual / normal monthly bill, but they had given me only 2 - month period of free (In disguise a paid) service, and even if they apply 100 inr fine, which they charge for late payment, multiple times, it will not come up to 2605 inr! If they tell i asked or they changed the tariff plan, ask them to provide proof, which may / will also contain full conversation between me and telecaller about the free offer! Another thing is will any company still give connection even after you don't pay (If at all) for all these many months? Will any company be silent for 4 months consequentially? If they say because of this only the fine is not 100 inr per month as usual late pay and is blah blah blah and try to give a matching number to the total billing amount by calculating / dividing or by any means, ask them to prove it or show it in policy.

My other justifiable arguments (Part of one of the e - mails i sent to reliance)

9. The telecaller did not tell me that i may / would need to pay penalty / fine / amount if the limit of 1 gb or 1. 5 gb or whatever data (Why this data matters if this is a completely free offer?) of free data is crossed! She told it is completely free for 2 months and i don't have to pay anything. Ask them / reliance for our telephonic conversation for proof!

10. The telecaller also did not tell me that she is changing my unlimited plan [with free usage limit of 5gb with full speed and then the speed will decrease drastically, but the bill won't vary!] to limited (Which is not limited technically) since i was able to cross the free data of 1 gb or whatever given.

11. There was no auto cut off option after the free data usage, which the one of the leading companies like reliance could afford to do! Why they have not done it? It should have cut off after the free data given or else how will customer know? Where is the freedom of choice for the customer to choose whether to continue the service even after the free usage limit?

12. There is no indication / notice / warning whatsoever of data usage nor there is any kind of warning from the netconnect software that you are about to reach your free usage limit like in the prepaid internet data packs available from tata docomo! Is this fair?

13. The company / reliance has failed to provide me all the details regarding bill amount. I mean, how they have put so much of bill for a completely free service? How they have arrived at that amount - 2600 inr or so. ?

14. The telecallers have repeatedly called my 65 - year - old mother often almost daily or many times a week for around 2 months or even more and bothered and irritated her without even knowing the issue. They also started to talk in singular forms of kannada like oge - baare to a senior person who is not at all involved in this case and started abusing, pressurizing, and even threatening her. Who will pay for this harassment and embarrassment? Please ask reliance to pull back all audio conversations done with me and my mother (As they will be having them) to know! After all this (Because of these happenings even after warnings) , even i have used lots and lots of abusive and vulgar language while communicating. Will you keep silent if anyone or me only abuse your mother for no reason? I am the customer, and they have to deal only with me, not any other person.

15. I am a medical document editor, and i work for an industry which needs extreme attention, concentration, and carefulness or else i will fail to deliver error - free quality documents to our company's clients (Us hospitals) , which in turn may affect innocent patients over there and also affect my earnings / salary because of losing accuracy / quality. I had a lot of disturbances, irritations, and fluctuations in my mind just because of this nonsense / issue. . . Who will pay for all these harassment / irritation / torture / loses / mind upset / etc. ?

16. Despite all these, i also said to the company that i will pay only 350 inr, since i think i have consumed only around 1. 5 gb. Because for this amount, i can get this much data (1. 5 gb) from connection giving companies like vodaphone / tata docomo / etc. They also failed to give me how much data i have used.

17. If this is the case, why the hell should i pay the bill? I don't understand! Will you pay if this has happened to you? Will that telecaller pay if it would have happened to her? Will anyone pay? If you people have real guts, you should have caught real dishonest / criminals who did not pay bills of over 10, 000 inr during the time of cdma connections given via lg 2030 mobile phones. I know this issue since i have worked for reliance in early 2000. Why will i do anything dishonest if the service itself was injustice (Not given what had been promised) !? Who is a criminal - you people or me? Whose is injustice? Mine or yours? Who is honest? Where is the justice? I don't understand!

Is there any person who wants to pay all amount back to all the companies from which he / she has purchased that had free thing in their products? No one, right?

All of the above information given by me is true to best of my knowledge / ability to recall, and i don't mind anyone proving me / anything wrong.

I am not going to pay a single penny, since it is a big lie (S) / trap / scam / fraud / cheat (Ing) / exploitation / harassment.

I request law and order / police department to investigate these kind of issues and warn the company or its employees (Telecallers) not to do such things again, so that no one in future is victimized / warned / threatened / harassed even after being innocent. Even if i am the only person victimized pan india, the bloody tellecaller should be sued, punished, and / or asked to pay the bill. . . That is justice. Even after explaining via so many mails, i don't understand why you people are behind me, poking and irritating like anything. Do you people lack common sense or lack the way to judge which is right and / or which is wrong? Trace that if possible and take action. (Any person who is against proper or genuine morals / ethics / truth / justice / honesty / law and enforcement is a ) .

Please inform as much media people about this free scam as possible, so that many / most people get awareness of this issue and let it spread and then people can spit them via phone / cellphone if at all anyone offers this completely free offer again.

If at all you people won't stop e - mailing me, calling me, and sending notices to me, and / or i won't get justice from the law and enforcement (Police and lawyers, who must actually support truth / justice) , i may have to call up media people and try to get help from them and try to arrange for a live phone - in program to know how many others have been or being victimized by this what i call 'free scam' from reliance.

I request, if at all anybody from the police department, wants to meet me in person to please call me to some nearest police station instead of coming near my home, as my family members might get a shock! Since ours is a respected family and we belong to a dignified community and have never had any illegal issues and also because my neighbors might misunderstand for something else!

Now, my mother is informing me that she has went to some reliance store in the bangalore and paid the amount on 6th july 2015. I felt like killing her for this act. . . I felt my own relative, that too mother, betrayed me. . . I am feeling like not talking to her. . . All because of that bloody . . . My family is experiencing cold war and above that a loss of 2600 inr for me just for saying 'yes' for a free offer? What kind of 3rd class company is reliance or its employees? It is a big shame on its name – there is no rely nor one can rely on reliance. They look like demanding beggars for me now.

I want my money back from reliance and an apology letter for creating havoc, agitation, tension, irritation, anger in my mind, life; cold war in family, and for mentally torturing, harassing, poking me often, then, i will also apologize since i have used vulgar language, which those liars / cheater deserve.

Any media people who really want to help me and have this issue published on papers can go ahead and also those who can help me and get this issue aired on tv can contact me - [protected].

Regards,
Vijay anand.

Hello Team, My name is P Sreenivasulu, having reliance netconnection with reliance number:[protected]. Since the day the connection given me with 14Mbps on unlimited plans, i have been experiencing speed issue with 10kpbs to 90kpbs which was. I have raised several complaints and none of them fixed the issue, however i have been paying past 3months bills and the issue never resolved and i requested/pleaded many times by sending emails and over calls with customer care but all my efforts in vain. No one resolved the issue or helped me out expect sending emails and alerts and calling me only for billing. I told them without giving me the service i cannot pay the amount, however the never look into the issue and keep harassing me by calling, sending emails and alerting me everyday by multiple times. The connection has disconnected in last month itself but the bill amount keep adding on monthly wise and alerting/harassing for payments which is disturbing me a lot at my work. I requested them to refund the amount which i pay unnecessarily and stop alerting and harassing me with calls and messages on my mobile. Reliance netconnect service is the worst service i have ever and never seen such a people without taking any action on customer complaints expect harassing customers for bill payments. I request them to stop this service if they are not in a position to help customers. Thanks & regards, P.Sreenivasulu, Ph:[protected]/[protected].

I port my uninor no in reliance but company closed my sim and not started in reliance my all documents are correct all things are right I also contact to the branch but there is no response this no is very important my all business depends in this no so please fast take action for this complainet my name-narayan jalan mob no-[protected] Address-varanasi

Dear Sir/Madam, My customer ID is[protected]. On 3rd july my net connection was suspended on the basis that i have due bill for the month of june. I would like to inform you that i have already paid my bill on 1st june ( Cash Payment) and have payment slip provided by your payment collector. On 3rd july your customer care representative asked me to give details about payment slip (Receipt no, amount of payment etc) with a assurance that my net will be activated within 4hrs, after the asked time limit I called them again and this time they asked me to send scanned copies of bills of both may and june through mail. On both 4th and 5th july i send the scanned copy bills and received a reply on 6th july that the issue have been escalated to the relevant team and will be solved soon. on the afternoon 6th i received a msg ( Exact msg - Dear Reliance Customer ref to your request no.[protected] Service has been resumed. Reliance Broadband ). Not only my connection wasn't even activated for 1 min but also your customer care representative claim that there have been no system update regarding my bill payment for june and my complaint have been closed. This ain't even explains half of the problems, the most troublesome is your customer support. In between from 3rd - 7th i have called them many times, sometimes they ask me to wait 4hrs, sometimes 12 or 24hrs. They have no info regarding the payment agency and asked me personally contact the payment collector who collected the money. I did tried to call on the number provided on the slip but nobody picks it up putting me into a helpless position. Regarding your customer care executives, they are severely lacking. All they have to say, system is not showing billing info and when i asked about the progress of complaint or scanned copy of bills that i have mailed them they have no satisfactory answer. Few times they have even disconnected the calls saying that i am asking the same question again and again, haa why won't i ask if all they have to say is they are doing their best. Seriously, at their best do they really need 5 days just to active the connection even after the bills copy have been provided by me through mail? I can go on and on about their halfhearted replies and at few times lack of conduct. I have been using your broadband connection for more then 2 years and though i did faced few problems from your customer support in the past but this is the first time they blamed everything on me and not accepting any fault in their system or payment collection agency. I hope considering that i am long term user you will resolve this issue as soon as possible. Regards Sunil Thakur

Again and Again Reliance sim no.[protected] RCOM is closing my complain without actual resolving it and testing the internet issue I received a message stating that "Your Service request no. is[protected] has been processed.Thank you for being with Reliance". But still my internet is not working in Aircel network 2G & 3G mode. I kept my laptop switched on for you people to test and ping my reliance sim IP on Aircel 3G & 2G N/W. But again and again your team is ignoring my problem and closing it without testing. I will keep on posting complain till this problem is not resolved. Please do not close the service request without testing it and confirming from me. keep it open till next date. I will update here once the internet starts working on Aircel 3G network.

sir, on 6/7/2015 an amount of rs.5/- has been found deducted from my account telling that a vas hungama pack has been found active . i kindly request you to deactivate the pack and kindly refund the amount to my mobile balance. my mobile number is [protected]. kindly do the needful...

My name is Priyabrata Pan & my number is [protected]. I am not getting any tower in my office location from last 3 months. Even when I am getting or trying to put call the calls are cutting the voice & some times call faliure. The other service providers are giving well service in this location. My address is: Cognizant technology solutions, Plot no: 27, Kolkata IT Park, SEZ, JL no: 35, Mouza: Gangapur, GP Taradah, PS: Kolkata Leather Complex, Dist: South 24 Parganas, West Bengal, PIN: 743502. In this area, even the customer cares are also not reachable.

Sir, Iamnot receiving my postpaid mobile bill details online since 5 months.My mobile nos. are [protected], [protected], [protected] I want all the details of my bill on my registered id of room Please send the details otherwise I have to change my connection

Hello, My Number is [protected], I am trying to make a Mobile Number Portability request from my reliance number to get my Unique Porting Code; but every time I got "Insufficient Balance” message as a reply from 1901. I have proper balance to request for UPC but I had never received the code. I made a complaint several time for this problem in customer care, every time they told the new problem and it will be resolved in next 24 or 48 hours. Today[protected] Now they are not even picking up my phone. I don’t know why they are doing. Now what to do? I will wait for 3 more days else I will have to go to consumer forum to escalate this iss Gaurav Awale [protected]