Reliance Communications — About cdma services to 4g migration

mpgaikwad

Address:	Pune, Maharashtra, 411028
Website:	shop.rcom.co.in

Respected sir/madam,

I'm using reliance wipod internet service from last 2 month and it was working good also.

But from last 10-15 days, it is not easy to connect net through device which is showing very poor signals.

Today, i had a visited local reliance store to solve the issue.

But, its surprising for me that, company has started 4g migration of cdma devices whiout having any prior personal notification & best part is that reliance has make 4g migration compulsory for each customer.

Its good that company has started new services, but why should customer bear charges for new 4g devices as cutomer has already had taken new cdma connection with the device 1-2 month back.

In my case, i have bought the devise 2 month back at around 3-3.5 k, & i was happy with cdma speed also.

Then suddenly i came to know that, reliance has planned to start new 4g service & for that i have compulsory migrate my number from cdma to 4g gsm at the cost of time & money around rs 2.5-3k.

Why should i pay extra cost for dongle, if i have dongle already which is purchased 2 months back.

I had a mailed complaint on below mail id but it is in wain as there is no reply from customer care.

- rcomappelateauthority. [protected]@relianceada.com

Its not a proper way to migrate people from one service to another without any prior notification.

We are suffering a lot since we are the people who are dependent on wifi internet service provider.

People really don't like the way reliance operating to migrate people.

My reliance number - [protected]

Regards,
Machindra
[protected]

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Reliance Communications customer support has been notified about the posted complaint.

Dec 09, 2016

Updated by mpgaikwad Instead of solving issues, Reliance communication threatening the customer via mails with the subject : INVITATION FOR CONCILIATION

As a customer i really don't understand the reliance customer support. Is this support ?

i didn't pay because whatever they have charge is unreasonable & suddenly Reliance communications had stopped CDMA services without providing any prior intimation via or SMS directly .

Further to this, Why customer has to pay extra, if he has already paid for CDMA Dongle?

Since there is no reply from customer care on my continuous mail complaints/follow ups

I had put my complaint on Consumer forum on 14th Jun 2016,

& soon I have received auto-generated mail reply from Reliance communication customer care as we will sort out the issue as soon as possible. but it is not yet solve & also I didn't have any another mail or call from reliance communication customer care.

& funny part is that, though customer issue is not sort out, company is threatening the customer via third part agents /small groups.

I hope that it should be happen again & again, .

looking forward for proper customer support.

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Machindra,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Machindra,

We are happy to affirm that the aforementioned concern has been discussed & resolved to your satisfaction. Let us take this opportunity to assure you that we are always at your service and would love to assist again, if required.

Regards,
Reliance Communications

mpgaikwad

There is no response from reliance communication on compliant submitted above.

what will be the next action, i need to take against Reliance communication ?

please advice.

Regards,

Machindra