Dt.14.09.2017
Sub : 2g to 4g migration effect to my current internet pack rs.365 for 1gb / day 2g data validity 365 days recharged on 23rd june 2017
Dear sir,
Firstly, i have read news today that"reliance company has initiated migration of its customers in gujarat circle to an all 4g network, prior to expiry of 2g spectrum in that circle end september 2017".
Secondly, i have current internet pack rs.365 for 1gb / day 2g data validity 365 days recharged on 23rd june 2017.
Thirdly, i have received currently 2g to 4g migration offer 0f 90 gb 4g data for 90 days validity (Showing on * 129 # ussd code).
Now, please clarify that, if i am forced to migrate from 2g to 4g network, what will happen to my current internet pack rs.365 for 1gb / day 2g data validity 365 days recharged on 23rd june 2017???
I want reimbursement of my above subject current internet pack rs.365 for 1gb / day 2g data validity 365 days recharged on 23rd june 2017.
Further please note that customer care number.198 (Toll free) is not working since six months.
Kindly reply at earliest.
Best regards.
(H. Trivedi)
M : [protected]
Reliance Communications customer support has been notified about the posted complaint.