Reliance Communications Complaints & Reviews

I was using reliance dongle since 2015 and was frustrated with their service and seeked for disconnection in june 2016. When i visited reliance office i was told that i could call the customer care and further steps would be informed.

I had called reliance customer, they told me that they cannot disconnect immediately. I will have to clear the dues and then pay for the additional 7 days reliance is going to take for termintation. I was frustrated and finally paid the said amount including the 7 days and informed to the customer care executive to disconnect the service.

After which i wrote an email to on the sameday (Details are given below) i. E. 12th june 2016, giving out the complete details of the customer care executives i had spoken to and the amount i have paid basis the amount that was suggested by the customer care executive, but did not receive any response to my email.

Now after nearly 6 months i got a call from reliance (Not sure whether it is legitimate) informing that they are from legal department and threatened for legal action. This was done with out any notification nor information.

The argument given was that i had not got a termination id from reliance and hence i was bound to pay. Even though i had explained my arguments and emails conversations it was not herded to and was again and again threatened for legal action.

Since i was not interested to prolong this i agreed to pay, but i was not being any guarantee that my services will be terminated and a termination id will be provided. I was not ready to commit the same mistake twice and was insisting on proof for termination.

I had visited the reliance shop in my neighborhood (Even though i was busy in my office work), but the network was down for which i could not make the payment. I called the person who had called and informed the same and even the stores personnel also informed that network is down and payment cannot be made. The person asked me to make a manual payment, for which i refused and said there is no guarantee that this will be considered as termination. After which the said person started abusing me and threatening me and made multiple calls in the span of 5 minutes. I did not entertain those calls as i believe that i am being made a scapegoat by taking the payment and then again not terminating my account. Later the next day i got a message from the person apologising for her behaviour.

I am looking into taking legal action against the person who has threatened me and abused me, but before i do that i want to understand what exactly do you want from me. How can i trust you again and be cheated twice.

As a customer is it wrong to ask for written confirmation for my payment towards cancellation of the services.

Details of email i had sent:
"dear all,

As per the telecon i have had with the reliance customer care with the following people alamelu, sulochana, anitha, putta and monisha on 12th june 2016 between 10:00 am and 11:30 am, i am paying all my dues to reliance.

All my dues meaning, outstanding amount till today as per my billing cycle and additional amount for 7 billable days i. E. From 12th june 2016 to 19th june 2016 (As disconnection takes 7 days from reliance while new connection takes just 2 days).

The said amount comes as mentioned below for the number i use:
1. [protected] - inr 748 /-

The above amount was not decided by me, but by reliance representative. I have made the necessary payments. I am attaching the payment receipts as proof that the amount was paid on this day i. E. 12th june 2016 and also mentioning that i have cleared the mentioned amount for closure of the account. For any clarifications, the recorded conversations will be available with reliance customer care.

This is to declare that i will not longer be using reliance services neither now nor in future. My number can be deactivated with immediate effect or after 7 days as per your procedure as i have paid all my dues. Any further delay in deactivation is the fault of reliance and i will no longer be liable.

I am very happy to have closed my accounts with reliance.

Please do not ever call me.

Regards,
Srikanth"

Hello sir, i m older user of the your company but last 2 month im face lots of problem i got massage 198 all local & std unlimited calls and 3 & 4g data for 28 days but i doesn't get the benefits of the std calls. Regarding this problem i talk with customer care more time but they doesn't resolve my problem. Please resolve it.
My number [protected]

I have recharged my rcom number Rs.199 ...it is mentioned that unlimited

all calls std n local calls...but I have got troubled by calling yesterday and as

well as today also...n I am not able to do STD calls over 30 to 60mins

Per Day but you didn't mentioned in thzt recharging Rs.199

By a day please note this complaint as possible quick response n solvation...

Sir,
This is very shameful to say or rather must be very shameful for your company "Reliance telecommunications" that it is the one of the worst company in providing services to end customers. "The company" cannot provide user satisfaction services, in fact problems o[censored]sers are not handled properly and perfectly, a wide communication gap between the internal team of company can be analyzed after using it's services which are mentioned below in this mail.
My subscriber id is[protected] which was issued to me in April 2016 against my broadband connection, various issues are being faced by me since the initial time till date, which were also communicated to your customer care representative every time but no permanent solution was provided for each of the complaint.
Problem faced are as follows:-
1. Connectivity issue- Problem in working of broadband connection i.e. in a month nearly for 10 days i am not able to access Internet. And also against which i don't get waiver.
2. Fraud by the employee- Already mentioned all about this in previous mail.
3. Billing issue- automatic bill is not sent to my registered email id- [protected]@gmail.com. Thus, i have to call again and again for sending me bill.
4. Services issues - no proper contact and communication.
Thus many more problem i have faced within 1 yr of my connection among which major ones i have had mentioned above.
So now i don't wish to continue with such a worst and fraud company. Thus, this is my final email to the company to terminate my connection and adjust all my dues accordingly and refund the refundable amount.

Thanking You,
Arpit Gupta
Contact no- [protected], [protected]
Subscriber id[protected]

On February 12 2017, I got a message about " Unlimited local+std calls & Incoming Roaming at RC $$$. Valid for 28 days; Recharge Today limited period offer; Reliance..
But Due to lack of time i made a recharge on the next day and offer turns into some promo balance and when i tried to contact the customer care their answer was it was valid only if you get recharged on that day..
So i Lost My Balance for the Special pack and I Got Promo Balance Instead o[censored]NLIMITED offer,
and
Today On FEBRUARY 20 2017, 16:02 I Got The Same MESSAGE ''Unlimited local+std calls & Incoming Roaming at RC $$$. Valid for 28 days; Recharge Today limited period offer; Reliance''
Again I've done Recharge with some amount and its gives me the Promo Balance and not the UNLIMITED pack.. When I Tried to call The customer care, One Person attended the call and he told Me that he will forward to their supervisor, after holding the call for about 15 MINUTES still the call didn't connected to the supervisor and there is no response for My RC..
SO I am here Lodging a complaint "WHY SHOULD THEY SEND MESSAGES OF SPECIAL OFFERS ONLY FOR YOU BUT AFTER GETTING RECHARGE THE ANSWER IS SORRY SIR THE OFFER IS NOT APPLICABLE FOR YOU, , SO SHOULD WE TRUST THE MESSAGES OR EVERY TIME SHOULD WE CALL TO THE CUSTOMER CARE FOR THE SPECIAL OFFERS

Sir I am reliance user it often happens reducing balance from main balance. there will automatically activate different different to my mobile no. [protected] but this time I had recharge my with account 100 MB data and currently I have 2.81 MB data in my account. Day before RS 47-48 rupee dedected from my main balance. I had complaint for this problem. but my they said my balance isn't refundable.

Please help me .

Dear ceo,
Reliance commucation,

I am post paid customer [protected]
Resident 40sector ludhiana. Punjab.
Due to worst network i have request for port out from reliance to other services provider but six time reliance people rejected port out even advance money with company if this 7th time company will reject my port request then i will make the poster against the company at my restaurant and whole resident area where i mention that this company is too much cheated and anti customer and harass to customer. I am also make arrangements to go in tri to submit the harassment. Poster and banner are ready to display in whole resident area which is hube of students and very crowded population.

Hi sir this is Ayyappan GS from chennai i was worked the Reliance Communication in chennai ambattur i was resigned my job after the resign that branch was closed so im unable to apply my PF so im having my PF and my emp details also so pls find out my details sir

Name:Ayyappan GS
EMP ID:61166851
PFNUM:MH146747/59947
DOJ:[protected]
DOL:[protected]

regards

Ayyappan GS
[protected]

I have Reliance Netconnect datacard. I recharged 3001RS one time recharge in Oct 2015 but they stoped the CDMA service from May 2016. While recharging 3001rs they didnt gave any notification about migration of technology. Now we cant afford new 2700rs device to use migrated service. So please refund us our recharged money if you are not providing service.

[protected] I used to hv this data card last year and i have upgraded it to 04 dongle and paid all the dues and also have cross checked from the customer care if there is any bill is pending against this no.
Now for last 2 month on daily basis i am receiving 100 of sms on my registered mobile no that Rs. 220 is balance and when i am trying to talk no one picking up the no. Pls help and stop sending these smes

I am very disappointed with Reliance Communication previously approx i have suffering to call connectivity after so many complained it is resolved after that i have facing network coverage problem from last 6 days at my home which is my registered address with reliance A-148 Netaji colony Baranagar Near baranagar Police station 700090.
i have given complaint 2 times regarding the same but both time received a sms and confirm me the problem is resolved and closed the complain but till date the problem is as it is.
complain Number[protected] dated[protected]

Kindly resolve the same

Dear Sir / Madam,

This is to inform you that according to my billing plan I was promised unlimited 3g data after 1gb of 4g data for my mobile no. [protected] which I ported from Vodafone. But as I am seeing my bill Reliance have charged me for data. Your executive have given me in writing and I have a proof for that which I am attaching the content with this mail. Kindly find it enclosed. Looking forward for your call at the earliest. My alternate number is [protected]. I am ready to make the payment but I won't pay for the data I've been charged. The name of the person was Abhay who sold me the post-paid plan, his no is [protected].

My Relationship no.[protected]

Regards,
Rohan Iyer.

VAS services are activated by the company itself and the balance has been deducted without my concern. I want my refund for the following deductions :
1. BoxOffice Pack - 20/2/2017
2. Re.1 Pack - 21/2/2017

When tried to contact customer care executive, they replied with a No without expalining details of the balance deductions and refunding the required amount.

I opted for porting my number from Idea to Reliance communications. I was promised that the SIM card will be sent to me via courier. After idea services were terminated, I kept waiting for arrival of reliance SIM which didn't come despite following up with Reliance sales rep for 4-5 days. Finally I had to lodge an FIR of SIM loss and then submit it at reliance store for reissue of the SIM. The customer care services are PATHETIC, HOPELESS, USELESS.

Guys DON'T opt for porting your number on promises of any sales rep over the call. I did the mistake and paid the price by loosing patience, peace, visit to police station. Beware of the false promises.

I'm shamed o[censored]r network and services...
don't tell us (india's no1 network).
irrsponsibility for customer problems...
actually i'm in MNP customer (Recharge 149)...
My number [protected]
No offers
No calls
No messages
and No network...
its worrest network and worrest service in this world.
finally tell me...
my problem slove or continue..
send mail : [protected]@gmail.com or call : [protected]

Hi Farha Sayyed,

Thanks for your email and the break-up of charges.

It seems like you have a fixed template for replying to billing related issues and both the emails from Mr. Quazi and yourself have very same texts, except for a few few changes here and there. The contact phone number mentioned in both your emails is wrong:

---- quote -----

As per the telephonic conversation had with you on your alternate number [protected] today, regarding outstanding amount and same has been addressed on call.

----- unquote -----

Upon going through the details, it is very clear that though I have paid and cleared till Sept 19, 2016, I have been charged again on 22 Sept 2016 invoice.

Please do the needful to cancel the above charges and give me a waiver, as informed previously I have many other services from your company. If you assist me in this regard, I will happily continue with your other services else I will pay what you claim but may need to look for an alternative.

I am totally disappointed with your approach in resolving issues.

Regards,
Anees Ahmed

On Mon, Feb 20, 2017 at 5:26 PM, [protected]@relianceada.com wrote:
Dear Mr. Ahmed,

We have gone through your email dated February 20, 2017 for your Reliance number [protected] and regret the delay in response.

As per the telephonic conversation had with you on your alternate number [protected] today, regarding outstanding amount and same has been addressed on call.

As you confirmed that you want the statement of the account and same has been addressed.

As per the details checked and verified in our records, the services of your account are terminated.

Kindly note that the monthly rental is applicable as long as the services of your number are active/barred in postpaid services.

Your termination request was registered on September 19, 2016 and in statement period August 22, 2016 to September 21, 2016 you have been charged monthly rental on pro-rata basis till September 19, 2016 which is correctly charged. Hence we are unable to process your request for the waiver.

As your number is terminated you will not be able to make online payment. Hence, we request you to send someone on your behalf to the nearest Reliance Mobile Store to clear the outstanding amount.

Currently, the outstanding amount of Rs. 872.44/- is pending in your account. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the outstanding amount.

We would request you to visit the below location which is near by to your billing address:

Alternatively, for other address details of Reliance Stores; we request to refer the below link :

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp

We request you to refer the below statement of the account for the further reference:

Date Reference Number Activity Debit Credit Account Balance
22-July-16
[protected] Invoice 667.07 0 667.07
30-July-16 14728551 Adjustment 0 376.88 290.19
30-July-16 14728552 Adjustment 0 52.76 237.43
30-July-16 14728553 Adjustment 0 1.88 235.55
30-July-16 14728554 Adjustment 0 1.88 233.67
7-Aug-16 AM86062785 Payment 0 233.67 0
22-Aug-16 [protected] Invoice 700.35 0 700.35
1-Sep-16 15212324 Adjustment 0 580.06 120.29
1-Sep-16 15212325 Adjustment 0 81.21 39.08
1-Sep-16 15212326 Adjustment 0 2.9 36.18
1-Sep-16 15212327 Adjustment 0 2.9 33.28
2-Sep-16 AM86747342 Payment 0 33.28 0
15-Sep-16 IB[protected] Payment 0 951 -951
22-Sep-16 15447436 Adjustment 826.96 0 -124.04
22-Sep-16 15447437 Adjustment 115.77 0 -8.27
22-Sep-16 15447438 Adjustment 4.13 0 -4.14
22-Sep-16 15447439 Adjustment 4.13 0 -0.01
22-Sep-16 [protected] Invoice 872.45 0 872.44
15-Oct-16 [protected] Invoice 0 0 872.44

Thank you for choosing Reliance.


Regards,


Farha Sayyed
Officer - Customer Care
Reliance Communications Limited

Download 'Reliance InstaCare' Mobile App from Google Play or Windows Store or iTunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you


From Registered no

From Non-Registered Phones

Website / Email support

*355

30335555 /[protected]

Website: www.rcom.co.in

Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

Request: For us to receive your email, please limit the email size to 5 MB (Maximum).

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On February 20, 2017 at 4:20 PM, "Anees Ahmed" wrote:

Dear Mr. Quazi,

Thanks for your reply.

I am ready to pay if I have to.

Please give the breakup for what i have paid during termination and whatever is pending.

Regards,
Anees Ahmed
On Mon, 20 Feb 2017 at 10:16 AM, [protected]@relianceada.com wrote:
Dear Mr. Ahmed,

We acknowledge your e-mail dated February 18, 2017 for your Reliance number [protected] and regret the delay in response.

As per the telephonic conversation had with you on your alternate number [protected] today, regarding outstanding amount and same has been addressed on call.

As per the details checked and verified in our records, the services of your account are terminated.

Once the number is terminated, it cannot be reactivated.

Kindly note that the monthly rental is applicable as long as the services of your number are active/barred in postpaid services.

As per the process the rental will be applicable on pro-rata basis as long as your services are active with us. After the suspension of the services, you will not be charged for the monthly rental. Hence you have been charged correctly till September 189, 2016 we are unable to process your request for waiver.

As your number is terminated you will not be able to make online payment. Hence, we request you to send someone on your behalf to the nearest Reliance Mobile Store to clear the outstanding amount.

Currently, the outstanding amount of Rs. 872.44/- is pending in your account. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the outstanding amount.

We would request you to visit the below location which is near by to your billing address:

Alternatively, for other address details of Reliance Stores; we request to refer the below link :

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp

Thank you for choosing Reliance.


Regards,


Gazala Quazi
Officer - Customer Care
Reliance Communications Limited

--- Original Message ---
On February 18, 2017 at 5:19 PM, "Anees Ahmed" wrote:

Hi,

Sub : Bill Generated after disconnection and final settlement done for my Dongle Number: [protected] / Relationship no:[protected]
Ref: Attached Reciept of final settlement.

I had subscribed to 3G Internet services (WiPod) from your organisation. I was totally dissatisfied with speed of the service and eventually after migrating to 4G, I was asked to pay another 2600 for the 4G dongle (where as I had just then bought the 3G dongle for 1600 Rs and I was not qualified for any discount on the 4G dongle).

Hence I decided to terminate the services and was asked to pay Rs 951/- on Sep 15, 2016, till the billing date of 22 Sep 2017, as all my data allowance of my plan was fully consumed (whereas I was only on 599 plan). Just to avoid any unnecessary future complications I obliged and paid an unfair high settlement amount of Rs 951/- for which I have attached the copy herewith.

I have been recently getting SMS on my mobile phone (I have attached herewith) that an outstanding amount of Rs 872/- is due and a legal action would be taken if not paid and also disconnect other services with Reliance (I have two other postpaid numbers with your company, which i now regret). I have been to Reliance Communication Office in Haddows Road, Nungambakkam, Chennai to get this solved, but they said that they were helpless to help me and I have to pay the bill or I will have to get my other services disrupted.

Kindly pursue the above matter and help me to get it resolved

Expecting your quickest action this regard and hope you will keep up your reputation with customers.

Regards,
Anees Ahmed
--
Sent from my iPhone

Happy to introduce myself ashish singh and my mobile number is [protected]
Today I took recharge of 152 rs & retailer told me that this office contains unlimited local and std for a month . I recharged the same one when I cheaked inbox I got to know the offer which I get that is something else . Then I called at service centre I had an conversation with one of your executive named Shyamsunder upadhyay. He told me that the offer is changed from 9 feb onwards but retailer had showed me pamphlet stating " unlimited " enclosed with the matter . I attatched the pic of same phamplet. I told your exe who is responsible for the communication gap between the retailer and conerned person . Exe told me that you are not a retailer and before taking any recharege u must have to confirm with us . Then I replied if I have to take recharge of ruppees 10 . Should I have to confirm for the same . Den I asked again have u ever done the same thing which u told me .
I deeply regret with the kind of feedback the company has provided . I had ported my number to reliance but right now feeling embarrassed.

We are all facing the problem through the generator. It is running 24 hrs thats why everyone is disturbed to this genrator. We are requesting you please do the need ful help us. We are sending you photograph with the attchment of this mail. Please find the attchment file.
We hope your team will help us. And we are all with you.
Thanking you.!!
Contact number:-
C.M.Pandey -[protected]
Pankaj Tiwari- [protected]
Sanjay singh- [protected]
Address- Subhash Nagar, Shuklaganj
Unnao-209861

I pre paid for a one year internet pack from relaince. Mid way reliance said they are updating their network and i could upgrade and need to buy a new device which i firmly stated i did not want and was happy t continue with the package i paid for.

Despite this they de activated my old sim and replaced it. This sim card was to be used with my existing package which was pre paid for.

After receiving a bill, i took up the matter and when they insisted that they chose to upgrade without my permission i discontinued the service.

Now i am getting threatening calls from pragati ([protected]) with the following mails

Dear sir / madam,
Cheque/dd payments to be made in the name of "reliance web store ltd (Rwsl) a/c ris".

By neft

A/c holder name: reliance web store limited

Bank name: standard chartered

A/c no: [protected]

Branch: mumbai oriental branch

Ifsc code: scbl0036085

Account type: current

Please take this up!

My data card number [protected]

i have registered complaint...

3 months ago i had my data card stop to the complaint. My complaint id:[protected]

But then my connection have started to date[protected] again without any information to me..

second time bill generate...
not fully closed my connection..

please action my side...

Please action for my side