Jun 04, 2016
Updated by g_kr To the concerned authorities/entire team “reliance communication ltd”. I m a reliance customer (Cell no-[protected]) since 2001. At the time when the mobile was introduced in india early 1996-97 onward only for the ministers, celebrities, rich & business class community (As per my knowledge). There came a respected personality “our” late “dhirubai ambani” with a slogan “ karlo duniya muthie mein” & launched a mobile handset in just rs-500/- “appreciated” for his thinking of joining the entire nation by the means of communication. At the time there was the shortage of supply, as this was beyond his imaginations that he had never thought that millions of indians shall become the customer of rcom. Once again thanks to him.
Now after 15 years, on 30th may 2016 received a sms felt sad for the message regarding termination of cdma services fom 31st may 2016 onwards. So met with an agent of reliance distributor agency (Prop. Agrawal), in navi mumbai. Apmc above sheetala fast food, cont # agent -[protected], [censored]am (Co ordinator) -[protected]. He made me understand that from 31st may onwards the cdma services shall be terminated as per reliance instructions. So to avail the facilities on the same cell number the customer has to convert the number from cdma - 4g gsm which is mandatory & free of charge. As per his instructions/ guidance i gave him permission to do as directed. (New sim doc. & isem # etc are saved with me).
On 31st may i called mr. [censored]am & told him about no network on my mobile displaying (Ie - no incoming outgoing calls/sms). He tried to help me a lot from his side but couldn’t succeed. So at about 2 pm he took me on conference with a technical person mr. Nilesh. He also instructed me to do as directed but again we couldn’t make it. He then suggested me to visit any reliance gallery n tell them to upgrade the software of the provided sim. I then visited reliance gallery in vashi sector 17, opp mac d’. There the executive checked on their computer n told me that your number is active. I checked my cell display was showing reliance 4g. I then gave a miss call to a friend (Who was also suffering with the same issue from past 4-5 days). He called back in reply. I was satisfied that at last my number is active. But after reaching to sector-7 vashi navi mumbai (Which is hardly half a km distance from the gallery), i observed that my mobile is searching for the network for a long time & then displayed emergency/sos call only.
Now my queries are as –
1) does this means that after converting my sim from cdma to 4g gsm, i have to come across a street/chowk/reliance gallery to make or receive calls. Is this not a stupidity?
Is this a new stunt for selling reliance products like 4g gsm sim n mobile handset?
2) is the entire team unaware of the happenings?
When we talk about presently living in 20th century with computeronics, cyber tech, satellites, wi-fi etc.In a global competitive market.
3) what type of message is conveyed to the entire nation by the “indian” cellular branded co. “reliance communication ltd”?
4) where is that passion of slogan “karlo duniya muthie mein” n now is meant as “karlo duniya kadmo mein”
5) as we know 2g/3g is outdated (But working perfect) but why 4g when it is not at all working?
6) i don’t understand why the co. Stops the cdma services (Which was not up to the mark) of the existing customers & converting it to 4g gsm (Which is not working) when they are not completely prepared?
7) who is the sufferer - the co. Or the user?
8) most often it is observed that when an employee does an unacceptable mistake he/she is been kickoff/fired by the superior/boss who is sitting on an executive chair. Now in this case i wonder who shall be the victim?
So i humbly request to the entire team of “reliance communication ltd” to look into the matter & do the needful asap. For the betterment of entire nation “india”. Waiting for the quick n positive response.
Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time to arrange the call back.
Regards,
Reliance Communications