Reliance Communications Complaints & Reviews

Name sheila mascarenhas
Subscriber number [protected]
Relationship number:[protected]
I have discontinued using my reliance data card since april end because from around[protected] i did not get internet service and got no response from their helpline.
I emailed [protected]@relianceada telling them i wished to discontinue their service on the 30th april and 3 times since then, but have not received any response.
Reliance is deducting a monthly charge directly from my credit card for my data card number [protected]. The credit card helpline requires reliance to stop the deductions. They cannot stop these payments with instructions from me.
When i have try to log on to their website and grievance cells, i key in my number i am told it is not valid. Yet they have billed me and taken rs.650 for that number on 28th may 2016. (Receipt no. Amip[protected]
I have tried their helpline, their emails, their websites, my credit card helpline, my netbanking and nothing seems to work.
All i want is to stop paying for a service i am not using.

Subscriber id:[protected]
Complain no:[protected]

From last 6 days I am waiting for re-installation for my Big-Tv antenna but till now no body has contacted me.
Now I am not able to contact customer care as well as it is telling that you have reached max limit for the week to talk to the customer care representative.

I have sent an email also to their support team on 1st June but no response from there as well.

This is highly unacceptable. I have never seen this kind of ignorance from Reliance before and now seriously thinking to move to some other DTH provider.

Worst service by Reliance. Cant event talk to service center

I have registered a complaint against reliance and i have not got any update or revert on the same, kindly revert me back as soon as possible


the complaint is against never issued from reliance, they have issued me 5 gsm numbers but the generated is for 7 numbers and now they are asking me to pay bill of all 7 numbers when i have only got 5 active numbers then why will i pay for 7..there executive make fake commitments and later on on speaking to the senior person they ask us do u have in written that only 5 numbers were active

when i have received only 5 numbers and the other 2 sim inactive there executive said these 2 sims are inactive only 5 connections are active and later on u generate bill for all 7

I had filled a complaint on 26th May stating that my data plan limit is utilized


I get a message on 23May "Dear Customer, you have consumed 100% of your total quota allotted. 3G speed will be throttled to 64kbps till next bill. To check data usage send to 55444."

As per the scheme on the website and while applying for it was told to me that 2GB would be allocated.

Reliance is cheating their customers.

I get a reply from their non helpful customer care

AS

"We have gone through your e-mail dated May 30, 2016 for your Reliance number [protected] and regret the inconvenience caused.


As per records checked and verified in system, your plan is Freedom599 and under this plan you can use Unlimited free benefit is there at a speed of 64kbps however if you have received any messages then kindly ignore the same."

Actually I'm reminding them daily with my mails and then after 4 workings days i got a reply stating the above.

After 26th continuously following up but no reply yet.

My data plan still remains same and bill cycle is 27th to 26th monthly.

Complaint no. as per their records [T[protected]WS010Z1446704]

Few screenshots for reference below.

I Am a reliance customer I have total 4 reliance connection in my home. Bt I suffered network problem very much. I called customer care for this prob bt I cant see any improve so finally I irritate for this reliance. Call discoonedisconnects in 2-3min can u improve this prob if yes then fine otherwise I will port my number to airtel. My location is dhanbad jharkhand nd pin is 826005

I have purchased wi-pod 4g on 9th may and it came on 26th may on the same day the 3g dongle stopped working while i was on an urgent work, i called customer care but there was no response till 28th may no one picked the calls on 28th i spoke to a customer care personnel about this he said your complaint is forwarded to higher authority and will be solved within a day... But till this day the problem is not solved..

Kindly resolve my problem asap
Data card no.- [protected]

It is to inform you that i have faced a fraudulent from Business Development Executive of Reliance of Chowringhee Branch regarding a mobile handset and change in phone number. As a sudden shut down of CDMA we were made to change our hand set and phone number by the above mentioned person in exchange of Rs 2000. He promised us that the number will be working from evening but it was not . We called him up and to our surprise he changed the number without our concern which we had to face problem from our business customers as were not able to contact us the whole day as a result failing to solve their problem. We continued to try to contact him but he did not answered us but on day we were able to contact him and we said if the problem is not solved soon we will be forced to lodge a complaint in the consumer forum . He ignored us . Thus we got no option left to lodge a complain here. We even lodged complaint at the state consumer forum and central consumer forum . Please look into the matter as soon as possible.

Maine 31st may KO 151 ka recharge kiya jisme mujhe 10 GB 2g internet mila jiski vedhta 21 din ki thi. Uske bad Maine aaj 2 June KO 9 rupay ka recharge jisme mujhe 75 mb 3g data mila jiski vedhta 1 din ki hain . achanak maine dekha ki 10 GB internet plan ki vedhta 1 din ho gai gain aur 75 mb internet plan ki vedhta 21 din ho gai hain Maine customer care se bat karne me liye 129 pe call kiya par call nahi laga.main chahta hu ki dono plan ki vedhta pahle jaisi ho jaye

Hello Sir/Mem,
Mai ek Reliance GSM [protected] use kr rahi hu...is number PR Maine 498 rs. Ka 10GB ka 3g net dalwaya that...net dalwane se pehle Maine reliance k customer Care se bat ki thi unhone bs ye bataya ki aap net dalwa lijiye aapko 10GB 3G net mil jayega BT unhone core or promo net ki jankari nahi di...

Jab maine net recharge karaya tab Hume pata chala ki mujhe 3.25GB net core balance me or 6.75GB promo balance me de diya...promo balance me ye likha tha ki ye balance validity khatam hone k bad aage forward nahi hoga...

Maine iski complaint online reliance net complaint me or consumer court me ki thi...

Jiske bad mujhe reliance customer care k naam (customer care act/avi studios pvt ltd Patna...jiska no. [protected] hai or is me koi RANA ke naam se mujhse bat kr raha tha) phone aaya usne mujhse kaha ki vo reliance customer care ki taraf se bol raha h...Maine Jo net k against complaint ki thi use solve karne k liye mujhse kaha ki Apne ATM ka number batao usme se hum 14 ya 15 rupay ka balance kat kr aapka net balance promo se core me transfer kar denge...

Mujhe laga ki vo reliance ka customer care h or vo hamari problem solve karega isliye Maine use ATM no. Pin No bata diya...mere A/c me 3290.8 rupay ka balance tha...Jo usne online banking k jariye mera Sara balance nikal liya ek bar 3186 rupay nikale or dusri bar 104 rupay nikale...

Paise nikalte hi jaise hi mere pH me message aaya ki aapke A/c se itne paise nikale gaye h...Maine us RANA se bat ki to vo ye bola ki aapke a/c se paise Jo debit hue h vo aapko 24 hours k ander vapis mil jayenge or aapka net promo balance b core me badal jayega...

24 hours hone k bad jab kuch nahi hua to Maine us reliance customer care k RANA ko phone kiya to usne saf mana kar diya ki aapke paise refund nahi honge aap 5000 rupay or jama karao apne a/c me tab aapke paise refund honge...or jab humne paise jama karane k liye mana kiya to usne mujhe dhamki di ki chahe mera kuch b kr lo ...police complaint kr lo...court chale jao...consumer court me complaint dal do...reliance k owner k pass chale jao...chahe kisi b neta ya PM, CM ke yaha chale jao...koi b mera ya meri is company ka kuch nahi bigad Sakta or Hume gandi gandi galiya dekar or bura bhala keh kar phone kat diya...!!!

Jab hum use dubara pH kr rahe to hamara phone utha kar Kate ka raha ya phir homeshop18 me call transfer kar raha...!!!

Aapse humble request h ki reliance company or fraud reliance k nam se chal rahi is company (customer care Act/AVI studios Pvt Ltd from Patna) ke against kadi se kadi or jald se jald karyevahi ki jaye...kyuki ye company kitno se paise loot chuki hogi or hum jaise garibo se paise loot rahi hogi or aage b lootegi...ise jald se jald arrest kiya jaye or mujhe mera Sara paisa vapis dilwaya jaye...aapki company ka naam lekar koifraudd kar raha h...plz complaint against company...

Thanks

I have recharged my number with Rs 359 for which I got 7.5 gb promo data and 2.5 gb main balance data.According to companies policies promo balance is utilized first and then main account balance but my main balance is being used.And the more big problem is that i cant even contact there call center idk why.Please consider my request as soon as possible.

Dear RCOM,

I have upgraded/migrated to your 4G by placing COD order for new 4G data card. New data card has not been shipped till to-date, but services on my CDMA net-connect data card has been terminated since last 4-5 days. Every time your webworld executive is saying it will start by today evening, but nothing changes on ground.

Please do the needful to restore the services of CDMA Netconnect Data Card who have upgarded to 4G and new data card is not delivered.

Location : NAGPUR (MAHARASHTRA)

Sir,
I have used many mobile companies sims, Unfortunately I taken Reliance post paid connection, At that time I informed I dont want net on this connection. I am using dual sim, My mobile data only in Airtel company. Last month I got a bill of 1350 as companies executive this amt using for net. Then i paid bill 1400 . 50 rs additional . I hate this company maximum. we decided to port to BsNL . reliance sent porting code I am submitted in BSNL OFFICE . its not port till this time . Today one call from reliance there is another bill from reliance 210rs.If porting code submitted after bill payment this cheating for the customer, already paid 50 rs additional.I am also give complaint TRAI today for this type of cheating case


S A SREEJITH

MANAGER(BEST GAS)( HINDUSTAN PETROLIUM)

I am using reliance 3g data card. Now they moved to 4g and I received an email that the 3G services are stopped and I have to purchace new 4G card. They also mentioned that the new 4G card has been dispatched to my address., and I have to pay 899/- for the new card as I am an existing customer. Till now I have not received the card and when called the customer care (it took 40 minutes to get hold of a customer care agent), I was informed that I have to pay 2699/ if I have to get a new card. Isn't this cheating the customer.

I have been using Reliance CDMA phone since last few months. Since last few days my phone was not working so I register a complaint online. They informed me that they stopped CDMA service and customer has to upgrade to GSM. I have been using this number since long and there is no intimation from Reliance that they are stopping service. Moreover, I need to pay for an upgrade though it's asked by Reliance. There is no response from the customer care despite writing emails to them. I have no idea on what to do?

My mobile number is [protected]
My complain no. Is[protected]
I recharged my number with the tarrif of 78 which is a rate cutter but my call charges is as per standard rate.
I tried calling to customer care but didn't get any satisfactory result. And also reliance messeged me that your query has been solved but in actual as it is.
So kindly resolve my problem. Because its been 7 days of my recharge

I have been using Reliance Wipod for a while now and I would say the customer care services is really pathetic. Since 18th May 2016, my internet connection was not working and I have called the customer care multiple times. Everytime they keep saying it would be resolved in 1 or 2 days and even they raise complaints for the same. After 2 or 3 days, complaints would be closed automatically but the issue would still persist. Meanwhile, my data balance of 20GB was due to expire on 27th May 2016. I spoke to the customer care on 27th May morning and they advised me to speak to Applied Authority number for extending my validity and I have done the same. But it took couple of days for my validity to be extended and by then my data balance got expired. When I call the customer care again for data balance carry forward, they keep repeating the same message of I don't have enough data balance and hence I wouldn't be able to connect to internet. When I ask them to connect to higher official, they make me wait in the call and abruptly cut the call. This has happened multiple times. Also the customer care would ask me to contact applied authority department and vice versa. This is one of the pathetic customer cares I have ever experienced.

Regards
Mani

I got a bill for Rs. 5150, where as my bill plan is for Rs. 1299
Even after trying to call you for several hours and times no one took my call. i went to reliance customer care karol bagh even they didn't attend to my problem saying that the customer helplines numbers are not working from there side. I registered a complaint last month itself regarding my hyped up bills and even then no action was taken, though i was told that my complaint is valid and they would waive of somewhat around Rs. 3500 of my bill but nothing happened, and now my incoming as well as outgoing services have been barred.

I am reliance customer since last 2 years using one your premium network plans.

I would love if you get in contact with me ASAP.

Hi,
My dongle number is [protected]
I have bought WiPod dongle from reliance site on 10 Jul 15 with the following plan
Wipod DC + Unlimited Plan (Mumbai)(Unlimited Plan for 1 year), Order number ZRFENAQJC, according to reliance website.
This dongle was activated on approximately 21st July 15

Transition as per my credit card statement
10 Jul 15 rcom_innoviti MUMBA IND(Convert this to Flexipay) 6, 354.00D

This issue is since the month of May 2016 I have been receiving calls to upgrade to 4G, I have never asked for the same,
Since 25th May, my dongle is not receiving any network and I am unable to connect to the internet.
I am also getting messages that 4g SIM has been dispatched, meanwhile I have also got a call saying, 4G SIM is dispatched, caller also informed me that I have to go the Reliance store and buy a new 4G dongle.
I have not opted for 4G, myself, you forcefully upgrade me, then I have been asked a dongle to use that SIM, while I am still on a Unlimited plan that I have bought 9 months back, That is valid for a year.

I have 2 solutions in mind

Solution 1:
Either provide me a free 4G dongle and let my plan continue till the time my plan is valid + the number of days since the original dongle has stopped working + the number of days it will take you to provide me a new dongle and activate it

Solution 2:
Refund my entire Rs 6354 you have charged me take your dongle back, I forget, you forget

120 Rs balance deducted on 31st may 2016 without any reason.
From the last 2 months more than 500 Rs. deducted which has not been refunded till now.
Customer care executive not responding. I am highly disappointed by their services. Please suggest what to do inn this case.

Please support in getting my refund from reliance.
Regards
Udita
Contact- [protected]
Reliance GSM

I rajiv r/o 91-92 vipin garden new-delhi 110059. my numbers are [protected]
[protected] in rel-gsm and i need porting code both of these numbers. when i
sms in 1900 regarding port code in reply they ask THIS SERVICE IS TRMPORARY UNAVAILABLE. when i call customre-care on 198 they clearely refuse me to give me porting code. please provide me porting code before i complaint TRAI or grahak sewa please.i am spine injury patient so please dont
harrass me anymore.