Reliance Communications Complaints & Reviews

My sel[censored]mesh Kumar and i am using Reliance Postpaid Data Card #[protected] from 3 years. And, now, i want to discontinue by the following reasons:-

(1) I have sent you the mail on dt 19.05.2016 time 11:15 AM & on dt 17.05.2016 time. 05:23 PM twice but nobody replied on that. It means, how much loyal you are for your customers.

(2) When i tried to connect my Dongle on dt. 21.05.2016, it was not functioning and when i tried to contact the customer care, they said Reliance CDMA is no more in Haryana.

Reason of discontinue - you are stopping the service without giving any prior intimation but i am giving you in writing that i want my connection to be closed.

(3) when i asked about the security amount, they said we have no record for the same.

So, i request to you, please confirm me the last bill amount after deduction the security amount.


At last, i want to say you have lost a valuable customer.

i hope, this time you shall reply.

I was using the reliance data card number [protected] till aug 2015 (For more then 2 years).

On aug 25th 2015, reliance customer care called me and suggested to use wifi-pod so multiple devices can be used. I submitted address proof documents to [protected]@gmail.com

They called me after 2 days saying that i must use a newly provided data card number ([protected]) for wifi-pod and my old number will be closed automatically.
Yes. This is confirmed on phone by the girl from customer care.

(I asked many times this before saying yes to new data card number [protected])

But after 1 month, i got a bill for the old data card [protected]. I told them customer care told it will be closed automatically. But they change words after that.

Again for second month also bill came for [protected] and total 1400 rs demanded.
Even after telling so many times the situation, they made me look like an dumb, who got fooled by reliance.

To remove this unnecessary weight on my head, i paid the amount 1600.

Again, without me asking to activate the number [protected], reliance customer team activated and send the bills again.
This is real utter nonsense and cheating and fraud from reliance.

Since then, i sent so many emails to customer care and they never reply.
I'm tired now and started preparing legal action against reliance.

I ask reliance to send me the address to where my legal notice to be sent.
So I can start legal action.

Hi,

I have received a demand cum intimation letter but i don't have any idea what is the service and how it relates to me.
The name (Ronel) mentioned in the below mail is not me.
I don't know any of mentioned details in the below mail.
Please see the below mail for reference.
And kindly do the needful.

Adv. Altaf. U.
Ba, llb, mll & lw
Bldg no b-18, flat no-a-1, ground floor, kubera park, kondhwa, pune - 411048
Ref. No: - dated:-05/05/2016
Angom ronel singh
Flat no 17 pran ayani appt s no 46/3/2a erandwana behind jog hospital paud
Road
Behind jog hospital paud road kothrud pune
Pune 411038
Sub: demand notice cum intimation letter
Dear sir/madam,
Under instruction from and on behalf of my client reliance communication having its office at
Kubera park, a1/b18, near lulla nagar chowk, kondhwa, pune 411 048
1. My client is in the business of providing telephone/data card service, and you have availed the
Ervices, from my client signing the caf form hereinafter referred to as “the agreement”. As per
The terms and conditions of the agreement, you had undertaken to make prompt payments as and
When due for the services rendered by my client and availed by you from time to time.
2. My client further states that as per the running account maintained by my client total principal
Amount of rs. 1651.66 /- is outstanding against your, caf no:[protected], my client herein
Has infom time to time requested you to clear the outstanding amount. But on one or the other
Pretext, you have avoided paying the said outstanding amount to my client.
3. My client further states that they were persistently requesting you to clear the said amount, and
Thereafter my client has arranged a pre litigation lok-adalat 20 (2) of legal services authorities
Act, 1987 for final determination on saturday 09/04/2016 from 11.00 am onwards. Legal authority
Of india issued a notice to you by post, and the aforesaid notice was duly received by you. (Lokdemand
Notice cum intimation letter
1 message
Demand notice cum intimation letter mon, may 23, 2016 at 4:31 pm
Reply-to: demand notice cum intimation letter
To: [protected]@gmail.com
.
Adalat notice)
4. You have duly received the lok-adalat notice but you neither appeared for lok-adalat in court
Nor do you pay any amount to my client. My client submits that despite of genuine efforts you
Failed to pay the outstanding to my client. It clearly reflects that, you are having a dishonest
Intention to cheat my client for the said amount.
5. My client states that, in spite of repeated requests, reminders and demands by my client you
Have willfully and/or deliberately failed, neglected and refused, with malafide intention, to make
Payment of the said outstanding dues, in the manner and within the time stipulated as per the
Business norms and/or agreement and as such committed gross breach/default in due
Performance and observance of the terms and conditions of the agreement, further to which my
Client is left with no other choice but to initiate appropriate civil and criminal proceeding against
You.
6.In view of and under the circumstances stated hereinbefore, my client do hereby call upon you
To make payment of the said sum of rs. 1651.66/- only together with all further interests that will
Accrue due thereon till date of payment by you to me within three (3) days from the date of
Receipt hereof, or else be present at our office on 28th may, 2016 at kubera park, a1/b18,
Near lulla nagar chowk, pune 411040 (Contact person : - irfan [protected] e-mail:-
Cro. [protected]@gmail.com failing which, my client shall be compelled and constrained to initiate
Appropriate proceedings, civil and/or criminal, against you without any further reference to you as
May be advised from time to time and you will be liable for all the claims, costs and consequences
Resulting there from, which please note.
Yours truly,
Adv. Alta[censored]
[protected]
Call time 10:00 am to 1:00 and 2:00 pm to 6:00 pm
Please note: - if already settled or paid, you are requested to please provide settlement letter or
Proof of payment.
Cheque/dd payments to be made in the name of "rwsl a/c ris". (Please mention your caf
No)
Please send cheque /dd on below address.
Reliance communications, bldg no b-18, office no-a-1, ground floor, kubera park,
Kondhwa, pune – 411040
By neft
Account name reliance webstore limited
Account no. [protected] (Current acount)
Bank name standard chartered bank
Ifsc code: scbl0036084
After making the payment, please provide bank name, utr code and transaction ref no.

Reliance Telecom has the worst customer care service. I called their customer care number and they do not transfer the call to any customer service representative. Instead they keep on playing recorded audio, "Our all the customer care representatives are busy on other calls. Please stay on line. Your call is valuable to us. Our customer care representative will get back to you soon". Fools! I held up the line for more than 5 minutes and still the same recorded audio is kept on playing. I called them more than 3 times and everytime they care busy on other calls and keep on playing the same audio.

I wanted to ask about the Relaince 3 NetConnect dongle that I have purchased. There is no network since 3 days and the dongle is not working work. It was working fine till 21st May 2016. Since 3 days there is not network available for the dongle to be connected to the internet.

I am going to deactivate the service and move to other operator now. And I won't ever recommend Reliace to other people.

Ek hafte se 10 baar complain kar chuka hun but problem ka koi solution nahi mila 3 g pack hai aur speed 2 kb 3 kb ki deta hai complain karo to bolte hain k problem hai check nahi kar paa rahe hain 2 hr baad call karna aise hi kitne baar call kiya but hamesha yehi bola jata hai koi puri detail le leta hai k kya no hai kaunsa phn chala rahe ho kitna network ata hai imei no kya hai fir bolte hain thk ho jayega but abhi tak kuch nahi hua hai main itna frustrate ho gaya hun k gali bakne ka mann kar raha hai but yahan gali nahi bak sakta
please solve my problem

Dear sir/madam,
I would like to state that my reliance no [protected] was barred from 15.03.2016 to 08.04.2016 against pg registration no-DOTEL/E/2016/08885 dated-16.03.2016 due to wrong commercial policy(PG Registration no-DOTEL/E/2016/12100) which is not comply with telecom commercial consumer act2010.Today I have received multiple ultimating massage from reliance communication to be barred no due to highly used and i am made to change plan forcely by reliance company.But my exiting reliance jalsa 499 is unlimited. I feel harassed and cheated.Please take necessary action against fraud company by which any customer could not exploited in future

Dear sir,
I wood like to inform you that my april mont payable amount rs 354 but
I have pay rs 575 extra payable amount my no. Postpaid to convert
Prepaid as discuss with sambalpur mobile store (Adrija construction)
And reliance customer care request no.[protected] but til date no any
Action and sambalpur orissa mobile store employee don"t received my phone calls (Adrija construction) my mobile no. Present postpaid no convert prepaid no.
Note - my sim already submitted sambalpur mobile store (Adrija
Construction) on date 13/05/16.
I request you please solved my problem.

I(ashish saraswat) had this three no for which i have applied for conversation of my no from post to pre but instead of converting, i have recived a bill aganist both the no please solve my problem by converting of my no to prepaid and exemption of bill of non usage period. if any bill is pending for my usage i am ready to pay . . please re issuse me sim of all my three no . i have been writing mails from so long but no response from your side . hopefully now i may get response.

I am using relaince network and my gsm mo. No. Is [protected] on 23/5/2016 yasterday an amount of 100 rs was dedicated from my main account even i have 3mb data and i have also 100mb 3 g promo data and all of sudden my main account balence has cut due to which i have lost my balence its before my main account balence was 187rs after my balence dedication my main balence only 87rs there is dedication from my main account balence i did complains yesterday buy did not come any replay from costomer care i want to refund my 100rs balence sir pls look into the matter immediately i am very upset about its

Hi,
I'd like to complain against Reliance communications for cheating as well making vulgar calls through the number [protected]. 4 years ago I used the broadband service and I disconnected it and paid all the dues. When I made the last payment I was not given NOC and it hardly mattered for Rs 600/- but they continued billing me though I lest that place and disconnected everything for next 3-4 months and made a bill of Rs 2700 around which is impossible because they disconnect after a month only if bill is not paid and rental was around 600/- only. Now they are calling and making seriously vulgar talks which is intolerable.

3 years ago also I explained to their customer care everything but every time I got a call from new and low level knowledge employees and they were highly stupid as many of them didn't know that my connection is not there anymore. Such lack of knowledge and information they had and every time different information.

Now I request to file a case of mental harassment and cheating against the company for making false bills as well as abusing on phone by different representatives. This is not acceptable at all.

Am nitin lakhotia from kolkata, from last 7 years am using reliance post paid connection but from last few days am having huge problem of network.
From last 6 days am unable to make any outgoing calls as well incoming calls all my customer are telling we are unable to hear your voice properly leave this network.
Please do the possibility soon so that i can be your customer
Nitin lakhotia
[protected]

Hi concerned


This compliant is regarding poor service provided by reliance communications - i am using reliance cdma phone since february 2015. I have purchased cdma connection (Zero rental plan) along with handset from shop. Rcom.Co.In and paid 2 years advance rental under that scheme.

Last month reliance communication forcefully shifted me to its gsm network from cdma saying i will get the same plan running up to february 2017.

But to my surprise bill was raised for my usage despite of my advance rent paid to your company. Then i started getting calls from your recovery department.

Once again i registered my complaint in front of recovery deptt. But now my outgoing has been barred. I have made several requests to reliance model town office but only assurance have been given to me.

Once again i am requesting reliance to resolve the issue asap as now it is painful for me. Or else i have to see other option of recovering my money and losses bcoz of this unprofessional behavior / fraud by reliance communication.


Regards -

Gagan kochhar
Relation no.[protected]
Tariff plan name - htczeroplanrim_vo

I Have a reliance cdma netconnect in which i had recharged for 1 year . but now reliance has shut down their cdma network in punjab. i contacted customer care to refund my advance balance . but they are not giving any response to my communication.
datacard of reliance also become obsolete because of cdma. which i had purchased for 1400 rs.kindly solve my problem as soon as possible

Whats happening with rcom? Are u doing fair business or sucking customer`s blood???
Reliance ([protected]@relianceada.com); +3 more
Hello,
Whats happening with rcom?
Are u people had made a routine business of cheating the customers by activating the vas services for my mobile no.[protected] without the customer`s consent and then send an message asking to send an message to concern number if we need to deactivate the same. And if i send an request sms to deactivate you will send an reply sms stating that it will take another four hours to deactivate the same and in the mean time you would have already sucked our money! If we had not noticed it then we would have been cheated permanently.
Thsi is happening for a long time. And this time ie on 20th may 2016 night i got an message stating that
`you have been successfully subscribed to video 54646sub60 service for 30 days. To unsubscribe sms unsub 4033 to 1552233. And in the mean time you had also deducted rs.60/- from my account.
Within few minutes i had to send an request sms to deactive the same as mentioned above and i got an reply as ` dear customer, your video54646sub60 unsubscription request has been processed successfully. It will be deactivated within next 4 hours.`
Had waited for more that 3 days but till now i did not receive the amount of rs.60/- back. I tried to call the customer care no *333 but yesterday the whole day it was not reachable to the customer care executive.
Today around 20.30 i tried to reach the customer care executive and asked for the refund amount and he said there nothing active with my mobile number : [protected]. When i said i have the proofs of sms received and sent, he was just keeping on irritating and said that i should have called the customer care no and should have placed an request within 24 hours if need the money back into my account.
When i questioned that whose money is it and who the hell he is to say that i need to make an request within 24 hrs even though i explained him that i had made an request within 5 minutes the vas was activated.Instead he was not willing to listen to me. When i started shouting he just disconnected the call.
Whats happening with rcom?
Are you trying to earn money by cheating the customers?
And do u want the customers to beg you to get back our own money that too without making any request you people suck our money without our consent and you want us to waste our time by calling your customer care number and wait in queue for more thatn 10 minutes by wasting our money for which u charge and finally your executives will irritate us and we need to beg u?
First of all ensure that the amount is credited back to my account immediately along wiht the other call charges and educate your executives to not irritate the customers.
Since this tyes of mistakes are your routine practice i will be approaching the consumer court shortly for further actions and all the damages will be claimed according as it had not only caused loss finaclly but also mentally.

Rgds
Kumar

Hi, this is mohit modi, from Ahmedabad, Gujarat.
I have purchase post paid data card from local relaince store before 6 month,
i had paid 1300 rs. for data card, & then choose monthly rental plan,

now Big Cheater Relaince comunication is saying your data card & monthly service is not valid because they have stop CDMA network & shifted to 4G,

to continue your service, you have to buy new device for 1000 bucks.
this is purly cheating, company is responsible & its Reliance look out to exchange devise.
my service has been stoppped before any priore notice/ call / message / mail.

one of the worst service & experience, i am planning to file FIR against reliance communication.

I dr. Asit kumar dash was using the rcom cdma number [protected] in my cdma mobile for more than 10 years. This number was linked to my gas connection as well as banking operation. All of a sudden i found that the company has stopped proving service without giving us a chance to generate the upc code for mnp to other service provider. On contacting the customer care people of reliance communication they are advising to switch over to reliance gsm service. I applied for the same with all required document like voter id, pan no, residential proof and photograph with a payment of rs.160/- with an assurance that the gsm sim will be activated with in 7 days. I had applied on 16/5/2016 in the gadgets for you (Reliance outlet), sahid nagar, bhubaneswar but till date nothing has been done. To day i had live chat with a person called abhisek of rcom and he advised to go for 4g. My question is why should one be forced to go for 4g and even they are not allowing to generate upc code by stopping the cdma service.

I paid 1770/- on Feb 22nd 2016 but still connection is not installed, technical team said they had issue here in this area .
So I asked for refund, refund stii not done. 2 and half months over.

Please install connection or refund amount

CAF NUMBER: [protected]

Name : Govardhan Motamarri

Address:
H.no 978
2nd floor
Saraswathi vihar
Chakkarpur
Gurgaon
Haryana-122002

Contact no [protected]

Today an amount of Rs 35 appx was deducted from my mobile account even i have 2.11 mb data balance and 1.82 promo balance and also Rs 30 was deducted for VAS plan which is not requested by me. And i have tried to call customer care since last 1 week through 3 phone numbers but it is not connecting. Pleaae look into the matter immediately. Already i have complained about late updating of net balance availability for whixh u have deducted an amount Rs 41 appx which is also still pending

Dear Sir

I am using reliance GSM number in Rajasthan. From last 2 weeks company start deducting balance automatically without any reason when I complained in customer care they returened balance but next day again deduct same way . Now company become habbitual . Total amount deducted around 50 rupees . They also block customer care service on my number now I don't have any way to complain . I request you pls help . My Reliance GSM number is [protected] .


Regards,
Vikas

Hell0 sir,

Its very disappointing and harassing that companies like reliance communication making fools to their customer and snatching their money through fake bills.

My reliance cdma post paid number is [protected] have brought on january 2016 for some official purpose as am doing work from home so have taken monthly charges of 1000 rs unlimited calls plan but after using this got disappointment and difficulties that phone was disconnect after 2 second in between calls as a result lost my valuable clients because of interruption of calls anyways i continued til february 2016 end this number and did not used any call from march onwards from this reliance cdma phone and not used any call in march from my plan even though i got my bill on 26march 2016 of rupess 931 because i have taken unlimited calls plan of rs 1000 but did not use a single call which reliance telecomm can check from there portal but as iam very sincere customer always paid my bill on time or before time so on 13th april 2016 i paid my complete billing formalities along with next 7 days rental charge of blocking period and its total amount was 931rs till march and from thath day to till 13th march plust nect seven day charges customercare executive calculated 1382 rs which i have paid to near by dilshad garden reliance mobile strore from there i have purchased my reliance cdma and postpaid connection donot want to continue this number more and discontinued my number from that dilshad garden store pdms code is n[protected] channel partener ak telecom address is 5a pocket h dilshad garden delhi 95.

From that dilshad garden branch contact person they have called to reliance customer care and i spoke to customer care and lady has given me refrence id of[protected] against my query she told me that my sim has been blocked from 13 april 2016 onwards as i have paid bill of march including balance days bill of april 13 2016 including next 7 days rental charge its total 1382 rs. I have signed stamp copy of my bill payment from dilshad garden reliance store locator.

As i have paid advance of rs 850 rs which reliance communication has to give me back in next 30 to 40 days by cheque as my given address till now i have not recived my money from them but they are still sending me fake bills as i already surrender my nuber there is no signal on my phone due to disconnection and paid all full final payment. Whta going wrong here its really veru disappointing and harassing that they are not paying mycheque advance money of 830rs but sending bills fake bill of april may 2016.

It my humble request you that kindly take serious action against this as soon as possible.