Reliance Communications Complaints & Reviews

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,
RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

my internet connection is not working from last 6 days. I call customer services many times but they only saying that the problem will be solve today 100%. but all waste. inbetween a technecian informed me that the broadband connection cable from the post that is connected to my home is broken.They dont have sufficient cable for reconnection, the reliance is not giving them enough materials (he said).NOW they are ignoring my problem and there is no response from their side. till now And my problem still remains. I am going in loss due to your network connection. now what shall i supposed to do? when are u going to solve my issue? please solce my complaint.
contact me [protected]

Customer care

I am using reliance number [protected] from last 4 years it was not giving any problem to me, but from last one month of May, 2008 Rs. 50/- has been deducted from my balance and same condtion is also applied in the month of June, 2008. Why this balance has been deducting although we have not taken any scheme so i want to know what is the exact problem. I have called customer care many times but not get any right response from their side. So give me immediate response of this problem through mail or call me on [protected]. Otherwise I have to take strict action on this problem.

Regards,

Avdhesh Chand
[protected]

my no is [protected]
from 3 months deduction is monthly about 90 Rs.
they are deducted 30 Rs. as 3 times per month

Reliance — Return my balance Rs. 17

Hi Sir/Madam,

Sub: - Please pay attention for *333 and *369 (Prepaid Customer Care No.) This is to inform you that I am new user of Reliance prepaid no.[protected]. I am using Reliance mobile services since last 10 days. But now I am facing problem in Reliance prepaid services. At that time the balance was Rs.21 and when I check my balance on 8th Sep '08 then remain balance is Rs.3.90

Now please tell me what to do return my balance Rs. 17

Regards,

Deepak Shukla
Allahabad, U. P.

Student — Services not activated even after charging

I am writting to complain about the services provided by Reliance Smart Life time GSM prepaid connection.
I have recharged a Rs.399/- reliance recharge voucher on 19th October' 08 having serial no. :25704029 after which my calls to local smart number should be absolutely free for 1 month along with a balance of Rs. 50/-.
However, till now the services are not activated on my number.
When I complaint about this to customer care office of Reliance,
initially they told me that the server is down and after giving the serial no. of that voucher, they told that we are having some technical problem and they will solve it that day. But untill now i have not received any services associated with that voucher.
Even after complaining about the matter to Customer Care
many times I am not getting any response from them.
I have Reliance Smart Life time Prepaid connection having Cell No.:[protected]
Therefore I request you to kindly take necessary action in this regard.

Yours faithfully
Niranjan Behera
Cell No.:[protected]
Jagamara, Bhubaneswar

respected sir,
I, Prabhakar Kumar Prabhat, mob [protected] on dated 12.11.2008 my balance was Rs194.I made a std call of 10 min and my balance was deducted by Rs 11 but some time later my balance became Rs170 and lastly it is on Rs 165. So could u tell me what is the reason behind it ?
I will be highly grateful to u if I get my balance of around Rs 18.

with regard,
Prabhakar Kumar Prabhat
s/o Mr Manohar
[protected]

reliance india landline phone — no response -- fail all commitments

my rim landline no. is[protected] and using in kolkata. the wll set is --- classic 280 -- i had been complaining for the non working of the phone since 10 days and every day i am assured that someone will attend to the same but they fail everyday.. i am facing business losses and these people do not have any sincerity about the complain

-- manish

Reliance GSM — Automatically Balnce Deducation

Dear Sir/mam

I have one Relience GSM SIM having No [protected] using before long time but last 15 days before my SIM was rejected and when i was complaining for that ur customer care executive was check and told me that pay Rs 150/- and got ur same no again and that time she also told me that my a/c balance is Rs (-19.37)and valid upto 9-May-09.i don't know how i losed my balence & then after paying Rs150/- i got my same no with a/c Rs -39.57 paise with same validity.
So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.


regards
Anju Singh

Reliancecommunication — missappropriation in our prepaid credit amount

I am customer of reliance communication. Vide our phone numbers [protected] and [protected] . In our mobile number [protected] company has charged Rs.30 each, in the past many times for one or other services for which we have not subscribed some time we came to know from sms messages . I have to make complaints again & again. I request you to see the matter why this happens again & again. In future dont debit my account for these types of services without my written consent.Same is the case with another no .given above. Please arrange to send me details of both the account nos for the last one year .
My e-mail add [protected]@yahoo.co.in

Vodafone — abruptly deduducted amount from my balance

I received a message at 10:13 am on 03/01/2009 as below
"Hello, U have recharged with Rs. 175 with TT val of 30 days.
Usage as of 01 Jan is Rs. 37 Bal TT of Rs 138 has to be used before
03-Jan-09 For dets sms BAL to 56565"

When I recharged last time, I asked to retailer to recharge with Full talk time option.
so he done that. But now why they are going to deduct amount of Rs. 138 . So please help me
in this regards,

Soamshekhar M
Mob: [protected]

- There is no tower in our area for 25 days in a month.
- For name & Address change all the documents were given in all Web World in Hyderabad were else your rep used to tell.
-We have complaint several times to the costomer care.
-No action taken.
-Bill high suddenly in the month of Dec 08.Without any connectivity.
-Paid payment not updated.
-Phone connection de activated.
My mobile no is [protected] and modem no [protected].

TOTAL IRRESPONSIBLE ACTION FROM YOUR CC.
I am having total 12 connections i want to disconnect all.Pls atleast give the procedure to close down.

Dear sir/madam

SIM REGISTRATION FAILED
I buy a new gsm sim no [protected] on 24/1/2009.. after working for several days. today its automatically unregistered.. please re activate my no.. again..

I have received aSMS on 01 Feb 2009 Midnight 1248 A.M that "Hi. You have been charged towards
LOVESTRUCK service rental. Your next rental date is 03 Mar 09". Rs.30/- had been charged and further
another rental will be charged and how long will itgo, god alone knows. Whereas I have never requested
for any such service. This is not the first time as I have already lost Rs. 30 and Rs60 earlier. When I
cantacted service No.111, two to three times, But I could not get any proper reply nor deactivation of
LOVESTRUCK rental could be achieved. Kindly deactivate the LOVESTRUCK rental and also explain what service you have provided. Further please note that do not provide any service of such nature.
If condition persist, I would not have any often other than to shift to some other service(Telecomunication). Eaferly anticipating your reply. Thanking You,

rs 45 gas been deducted.

I am using reliance number [protected] for around 3 years it was not giving any problem to me, but from last one month of Jan, 2009 approx. Rs. 42/- in three interval has been deducted from my balance . Why this balance has been deducting although we have not taken any scheme so i want to know what is the exact problem. I have called customer care many times but not getting any right response from their side. So give me immediate response of this problem through mail or call me on [protected] . Otherwise I have to take strict action on this problem



Regards,
Vijay Saraf

Reliance Mobile — Harrasment by the Reliance person to retain the RIM

I had bought a postpaid rim which i used for 4 months and was irritated by the charges that reliance levied on me.
I requested to terminated my cell, but these SOB of Reliance did not terminate giving various reasons and now my outstanding bill is of 5400/-

Please advise what to do

Rs 30/- has been deducted from my balance without any reason showing balance -8.38 according to message received on 04/05/09. For what Rs 30/- is deducted ? It is acheating with me.I have not subscribe any service even. Now I can't make any outgoing call without being recharged.

P.K.Rastogi
mobile-- [protected]

Respected sir, madam
I am fed up fun pack from your side from last 4 months. This pack automatically activated and deduct the balance of this pack from my balance even I don’t know the service of this pack so why I want to activate this pack. Last month in April again you deduct my balance; even I have never tried to activate this pack. So in the end I decide to close this connection, It’s my request to you please close my connection.
Kulbir singh ([protected])
[protected]@hotmail.com

The Reliance Communication Staff are horrible !!they misbehave like any thing even they lie...

THE SERVICE IS PITIABLE !!! I M GOING TO COURT OF LAW


I am cheated!!

It all started when your officer approached my elder brother Mr Mohammed Arif(who is my decision maker ) for selling a wireless broadband connection, your Guy did a great deal of misselling and actually cheated us.

The first thing uttered by your sales officer when asked about the USP of the product was that-‘Surfing is absolutely free during daytime only downloads are chargeable to the extent of 2 Rs per MB-Again when specifically asked about the downloads done during night, he made it very clear that down loads are absolutely free during the night, all this facilities only at the rate of 499/-- no mention of the off peak hours & conditions apply

Few days later when one of my elder brothers collegue; after his word of mouth was very much eager to take such a connection where the above mentioned –so called benefits are there.

The same false promises was done to my brothers collegeue as wel, but to his surprise he came to know about the reality when some other sales officer named ‘sudip’ came for the delivery of the product to his office and revealed few of the charges and was very hesitant to discuss on the same in detail and said that he is just doing the sales on the behalf of the Mr Asif, as he is ill.

Since than my elder brother is running from pillar to post from
Abhisek Ray, to Chaitalee, to Harigopal Saha, to Mr. Debashis Rout and lot other people. To know what is actually happening.

Abhishek Ray –the Manager for wireless broadband connection kolkata, kept on saying repeatedly to my brother that our connection will start within a days time as we have taken all necessary approvals and the thing is already into waiver system; but this one day never came. My brother kept on trying on the phone numbers of Abhisek, Hari, but only one SMS saying ‘5 Min’ would come from abhisek after my Bro. has tried for a dozen times on cell phones of dozen people.
Earlier when asked about – whether Buffering comes under download or not, your ‘Manager’ said that Buffering is not comming under Download, I even asked that we usually see movies, clippings and songs on the You Tube so this will not attract any charges. He confirmed as-- no it is free of charges.
My brother also called on the number from where I had received calls stating the discontinuing of services, but the lady on the other side confirmed her name as Munmun, but later it was confirmed to us in the meeting scheduled with my brother ;in the below paragraph that there is no lady working in the name of Munmun. i hope Abhisek and Chaitalee are the correct names !!!

Again I am sure your people are unaware of your own product too—abhisek ray, on my brothers request earlier has send an email on his corporate email ID about the charges on the connection taken which is incomplete where there is no mention of the 50 paisa charges per minute and many other discrepancies which I would like to share with you if you will be willing to meet me unlike your collegues who stopped receiving my & my brothers call—than ultimately my brother had to go to the Reliance house to raise a complaint to the higher authority.
In the meeting with my brother where on the speaker phone Asif confessed many wrong communication or deliberate false commitment was done to me and my Bro.
Chaitalee said very boldly that give us 15 days time and we will get back to you on 23rd of May with the solutions, when my brother said that he is going to raise a complaint to Anil Ambani-Chairman, Relaince Communications, Abhisek in an very unprofessional manner said ‘go and do whatever u want to do’ or else give us 15 days time.
He came to me near the exit during my departure from Reliance House and said directing towards someone in the far off cubicle that we have already forwarded the case to that person and usually this waivers are done and we receive request for waivers every fortnight.

Totally pissed off(pardon my language) with the service of reliance my bro. lastly got in touch with Mr Debashis Rout the DGM; (when on 23rd May I received no response from Chaitalee and Abhiskek - who lastly on 26th Misbehaved with my brother.) said to come down to the Reliance House on Monday the 25th of May in an very rude manner and when we are calling him on his cell number to know the exact process as to how will I get my Rs 3250/--- Rupees back –(thank got I got my receipt after 25 days of the connection). He is not receiving my call, as he is not coming to office from the last two days as he is on leave and there is no person on his behalf to take care of the business operations—confirmed to us by Hari.

Sir,
I am not going to be cheated I wish my problem will get solved at your end. I wish you will help me in getting what is our right

You can request your collegues to forward you the email correspondence which we had made with Relaince – of which I have got no response till date.

WE REQUEST YOU TO GIVE FEW MIN. FROM YOUR BUSY SCHEDULE AND MEET US AND OBLIGE.

Regards,

Arman
MDN # [protected]

The same horrible experience with RELIANCE !!

AVOID TAKING PRODUCT FROM RELIANCE--- PRODUCT MAY BE GOOD BUT THE ATTITUDE AND BEHAVIOUR OF THE RELIANCE STAFF IS HORRIBLE

SIR, ,
I CALLED TO RELIANCE CUSTOMER CARE TO GET THE CODE OF CALLLER TUNES "BLUES- ONE LOVE""", , BUT THEY DID NT GIVE ME THE CODE OF THIS SONG, , , , , , , , , ,
PLS SIR GIVE ME THE CODE OF THIS SONG, , , , , , , , , , KINDLY REQUSET ...

Reliance India Mobile — The company again deduct my money unauthentically

Dear Sir,

Please do some necessary action against the Company.Because they deduct my money on 11.06.06.I had already complaint for this company on 09.06.09.On dt.06.06.09 the complain no was 99912848 and on 11.06.06 the complain no was[protected], which they said that the complain are closed.While i asked that why you are closed my complain without notify me? They said that your account is credited, thats why.

Sir I have been harrashed for second time on this month.While I want to make a emergency call the balance was minus.I donot know wheather they credited to my account or not because i never receive any sms or call from them for my previous complain.But this time till today i made 4-5 calls to the customer care and they said that your complain is on process, please wait.

Thanking you

Yours sincerely

Shubhadutt Gumansingh
Mobile No-[protected]

deduction of balance
Customer care

I am using reliance number [protected] from last 6 Month it was not giving any problem to me, but from last one month of May, 2009 five time deduction of balance for Cricket update pack that Rs. 50/- has been deducted from my balance with out permission and same condtion is also applied in the month of June, 2009. Why this balance has been deducting although we have not taken any scheme so i want to know what is the exact problem. I have called customer care many times but not get any right response from their side. So give me immediate response of this problem through mail or call me on [protected]. Otherwise I have to take strict action on this problem.

Regards,

deduction of balance
Customer care

I am using reliance number [protected] from last 6 Month it was not giving any problem to me, but from last one month of May, 2009 five time deduction of balance for Cricket update pack that Rs. 50/- has been deducted from my balance with out permission and same condtion is also applied in the month of June, 2009. Why this balance has been deducting although we have not taken any scheme so i want to know what is the exact problem. I have called customer care many times but not get any right response from their side. So give me immediate response of this problem through mail or call me on [protected]. Otherwise I have to take strict action on this problem.

Regards,

Madan Bandewar
Mb [protected]

My land line phone cable was disconnected the number is Ph: 30238108 please give me your service and my current bill is not post in our residential address( Add: 10, Prasanta Roy Road Barisha, Kolkata - 700008. C/o Satya Ranjan Ganguly (Durgabari).

I have one Relience GSM SIM having No [protected] using .i don't know how i losed my balence 30 rupess piz u r comany is not good or why they are doing like tha i ahve lost 30 rupess so piz deactivate all the services frommy no i want to do only call and sms i dont need u r any other service

So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.


regards
navin kumar
(sangram choudhary )

sir saree schme hata doo or mera balance wapas kar doo mere ko aapki koi scheme nahi chahiye

My prepaid account was reduced by Rs 30 when I checked it in the morning. On calling the customer care they told me that I have activated some monthly offer, but I know very well that no one has touched my Mobile during that period. Can somebody help me where to take this matter to for complaint and claim for the charges.

Reliance Communications — Not getting my said free minutes

Hi,
My cell no is[protected], I purchased onnet on 17th August 2009 for Rs 250 as promotional activity on reliance cdma web site and paid the money through net banking, but till now the on net free minutes of 100 min per month to any cdma reliance is not being applicable.
attaching the both transaction payment made and the website stating the free minutes.
regards,
Vivek Sharma

Request them again

many times i tried to pay my phone bill[protected] thr net and i paid thr my credit card. but i could not know is it credited. no way to chek that. nobody is responding from ur end. what is this?????

I have got a sms some 3 weeks back that u have been subscribed to some BAKWAS service for rental Rs 10 for 10 days..I have no idea how i got subscribed to something as stupid as this.Since then continuously Rs 10 has been deducted from my account every 10 days.I called up the customer care several times ,all they said was they will unsubscribe it for me as i cant do it from my end. But till now nothing has been done

i am Gulshan Bhatia
living in indore my mobile number [protected]
reliance is cheating me in well manner i send mail to anil , trai.
but my balance not given me.

reliance company deducting 30Rs from my mobile balance every month
they are cheating the consumer
my mobile number is [protected]
i am living in INDORE
pls do something

I AM USING GSM SERVICE FROM LAST ONE YEAR AND FROM THAT TIME , THERE IS ONE RELIANCE HELLO TUNE WHICH IS COMPANY HELLO TUNE IS ACTIVATED ON MY NO,AND I HAD NOT ACTIVATED IT,BUT FROM LAST TWO MONTHS THEY HAVE DEDUCTED MY BALANCE FROM MY ACCOUNT AND THEY ARE SAYING THAT YOU HAVE ACTIVATED IT ,AND THEY HAVE ALSO DEACTIVATE MY CUSTOMER CARE NO.

I have one Relience GSM SIM having No [protected] using .i don't know how i losed my balence 62 rupess piz u r comany is not good or why they are doing like tha i ahve lost 62 rupess so piz deactivate all the services frommy no i want to do only call and sms i dont need u r any other service

So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.

Dear Sir/mam


I have one Relience GSM SIM having No [protected] using .i don't know how i losed my balence 62 rupess piz u r comany is not good or why they are doing like tha i ahve lost 62 rupess so piz deactivate all the services frommy no i want to do only call and sms i dont need u r any other service

So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.

Automatically Balnce Deducation
Dear Sir/mam



I have one Relience GSM SIM having No [protected] using .i don't know how i losed my balence 62 rupess piz u r comany is not good or why they are doing like tha i ahve lost 62 rupess so piz deactivate all the services frommy no i want to do only call and sms i dont need u r any other service

So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.

reliance landline[protected] Bills scan copy send the Mail to me

Reliance GSM — Forced Activation of their own services and charging us for nothing.

My day was going well until Reliance tried to screw it up. It happened like this:
At 4:19 pm, I got a call, from some unknown number, usually I don't pick up calls from unknown number([protected]) but I don't know why I did. It turned out to be one more of the advertising numbers reliance is using(i have already blacklisted 8 to 9 numbers, thanks that my cellphone supports this thing)...
As soon as they started saying "Reliance pesh karte hai......" I disconnected the call(lasting for less than 4 seconds) and added this number too to the blacklist.....
Usually the matter ends up here, but this was nothing usual. At around 7:22 pm, I got an sms saying that my account balance was Rs 3 and I should recharge my account so as to continue using reliance....
I got shocked, as I have a habit to see the balance after every call I make and every sms I send, and last time I saw it, it was Rs 33. something(usually it takes months before I need to recharge even if my balance is about Rs 10 to 20 but Rs 30 flew without my knowledge)......
So from that moment I started calling Reliance Customer Care(which took about 39 redials and 7:30 minute listening to the so called Reliance tone to get connected to the Customer Care(even though as soon as you get connected to the call, they say, customer care guy will attend you within 5:00 minutes))....
The guy picked up the phone and as I asked him why I m being charged for, he replied that I have activated a service named "AstroIndial Pack" which costs Rs 30 / 30 days(ha ha ha, me activating such service, a guy who sits in front of his computer 24x7 on the internet with full access will activate this service to know his daily horoscope who don't even believe in god or any such thing??? ha ha ha ha).

I told him to write this complaint and give me the complaint number, but he refused saying that I activated this service so he cannot make this complaint(the call was just of 4 sec, I picked it up, took it to my ears, listened to what they said, thought for a while that I need this service or not, then activated it in just 4 seconds, probably they think I am a superhuman with super speed of listening and responding but let me tell you I am not, as soon as I heard its from reliance, my reflex action triggers the end key of the mobile since they call after every two hour just to let you know that how you can spoil your money)....

The thing is, he refused; he refused to log this complaint, and started talking to me rudely (someone named Balwant), so we spend our precious time to tell what wrong the company has done to us and they just say they will neither file any complaint nor will they increase the balance which they took from us forcefully and they say you "Jo karna hai kar lena, kuch nahi hoga, go to hell" and disconnect the call(these are his exact wordings, I wish I had turned on the recording so as atleast I can get him fired, since no-one has ever talked to me like that)...

Then I called the customer care again to file two complaints, one for forceful deduction of my balance and one for the ill-behavior of Mr Balwant, and by luck or whatever my call got connected to the customer care in just 8 tries, but this time fate has decided something else for me, the waiting tone for connecting to the customer care guy keep on ringing on my cellphone for about 15 minutes, and he too refused to log any such complaint and talked to me the same way(but atleast this time he started the conversation like this "welcome to reliance customer care mera naam ****** hai mein kis prakar se aap ki sahayta kar sakta hu" and I thought he must be good)....
after about one minute of talk, he transfered the call to his senior officer which took about 15 more minutes to connect and the guy on the other side also refused to log my complaint, even though I explained him I am not any super human and I just put my finger on the disconnect key(may be they would have set the disconnect key as the key to activate the service but the fact is I didn't even heard what advertising call said coz I disconnected it in 3:** seconds so this too don't apply) and he gave me a number starting from 0141 for further correspondance....

One thing I forgot to tell you is that I put my phone number in the DND list the next day after I get my sim (its almost 30 days now still I get around 5 to 10 calls a day from reliance and about 8 to 9 sms a day saying to activate so and so(sometimes they come when I am free, sometimes when I am driving(another cause for road accidents), sometimes while I am attending lectures(i am a college student), sometimes at tuition, sometimes when I am bathing, sometimes when I am sleeping(my sleeping times are quite different than others), sometimes while I am talking to someone else(why the hell I turned on call waiting on it) and many other occasions, but the thing is, they still come no respect for privacy and Do Not Disturb registration(since 45 days is the time they can still annoy you and not just they can, but they will and even more coz they know they have now got just 45 days on this number)))

so with this incident, around 5 hours of my busy schedule were wasted, and still more to be wasted and some money too(since the new number they gave is not toll free)(not telling about the mental stress that I beared during the calls even after that) just for getting my Rs 30 back, I don't think so, its not about the amount of money, its about customer relationship, and no matter how big giant you may be, but reliance should also understand that they cant treat their customers like that.....

I am a engineering in Computer Science field so its worthless to say to me that the updation of DND registration takes 45 days since it takes time for updating database(I know how fast it goes and even a days time would have been more than enough, still they gave 45 days time which companies like Reliance are abusing like hell)....

I hope such things will stop occuring to me after 45 days but till then who's to blame??

Now I need my money back, and an apology letter from Mr. Balwant right now on this forum, tell me what should I do to get these things without making compromise in my busy schedule since I am a very busy person who has got so many projects to work upon in computer and a lot of pressure from the college too.

I am very upset n angry towards smart gsm service, Since last 20 days i am requesting for GPRS activation, and keep talking with CCE but there is no reply, Every time they r repeating same sentece that we have sent setting u'll get within 5 minute but... and the other thing is that your cce dont know how to talk with customer, last time I had discussion to ur cce when i told him my problem he replied " JUST CHANGE YOUR SERVICE AND TAKE OTHER MOBILE SERVICE." This is not good, kindly take this matter and solve my problem as soon as possible.

my complaint is about the balance that was deducted by the company by saying that I have subscribe the service(government job pack) on 28oct2009 and deduces an amount of Rs 20/- even i don't know when I have subscribe. After my lots of effort they were not ready to listen my complaint finally i quite and said to remove the service on 30 oct 2009. Now what happen they deduces another Rs.10/- on 27th nov 2009 morning saying that your government job pack has been renewed. I again call them regarding this. This time they wrote a complain (no.[protected] and on the same say 27th nov they call and said that your balance can't be returned.

The point is not the money but who is right if this happens to continue and there is no one to listen then what is the use of law and order.

Mukund Chandak

Reliance Mobile — automatic deduction of money from account balance

I have a reliance mobile connection ([protected]) and during last 3 months the company deducts money from the account balance as soon as i recharge my mobile account balance on the name of reliance mobile services..I have complained to the reliance customer care several times but there is no response from them.They always assure me that this will not happen again.

hello sir i am commplents my friend whose name is pk pandey s/o D K pandey had take the post paid card of gsm sim of relience is sim card serno[protected] date:17dec2009 mobil no:[protected] thats no is not activate till to day ple do you activatev the sim sir ple imd.

Reliancecommunication — cheated by staff

R/Sir, i am Anil Sharma from V.P.O. Shahpur, Distt Jind( Haryana).sir i purchage a mobile set of reliance model 702.but it stop working after two months, i went in a customer care center of Reliance on 14th Auguest 2008 in Red Square Market Hisar,there a person Mr.Jai take my mobile and said me that company will replace my mobile with new one.He can't give me any proof and take my bill also.After this i got busy in my study and went back after two months in October2008.but then they deny to give me the replaced new set.I am shocked because I have deep faith in this biggest company of India.I made a request to the manager Mr.Karan but he also ignore me and my request.please help this poor person.

[protected]

smart /reliance bihar circle — deduction of balance

on 13 marh mobile operator dedcted my balance of about RS120 and my bal. came down to rs2 , i recharged my mobile with rs 500 on 15march again rs 400 was deducted on 21march my bal was rs 47 and it came down to rs2 i have compained so many times but they r not taking it my mobile no is [protected]

dear sir,
this is to inform you that i had recharged my sim card msisdn no.[protected] with 25 sms pack, the validity of which ends on 30 april 2010. With this pack the company provides daily 500 free sms, but on 15 april 2010, the company deducted my balance for sending sms, and i found that i cannot make nay calls and sms. i complained to the customer care,but they said that its a fault in their server and it will be restored after 2 days.
i mean to say that they deduct the balance within seconds, but why they dont return it back immediately.plz look into the matter

Hello,
I am Prepaid Customer of Reliance and using from last 10 months.
On[protected] I saw that a amount of Rs. 30 is deducted from my account. When i call the customer care number *333 they said that i had activate Love Tips service on my number. I request them to give back my balance then the executives said that they will forward a request.
Now on[protected] when i call customer care again to know about the refund then they said that we cant refund this service was activated by yourself.
Now just after ending the call i check my bal. then a sum of Rs.30 again deducted from my account. Again when i call the customer care they said that two services are there on your no. i.e. Nazrana Pack and Love Tips.I wonder that how is it possible that i m conversing with the cusmoter care and one more service is activated and the executives said that this is also being activated by you and we will not refund the amount.
I want my Rs. 60 back as there is no default of mine.

Regards,
Tushar Agarwal
[protected]

dear sir
i have complain regarding reliance service . complain is that from service provider side they activated value added packed with out our initiation, and deduct the balance from my account . when ever i asked that wat happen with my balance then they telling u activated that packed thats why deducted , recently this happened with me they deducted money and not intimated that ur balance is deducted for that . they r hiding the facts from custmor , always they r telling this activation doing by custmer only . so plz sir take some action to stop this fake deduction my no is [protected] and rishikesh mishra from madurai

Reliance India Mobile — Activation of Value added services without request

I am user of Reliance India Mobile CDMA. My phone no. [protected]. company subscribes value added services with out any request of these services and deducts money. some time they accept their mistake and return some money while some times not. it wastes my lot of time as well as money. My number is already register in Do Not Disturbe. Then why i am facing this problem. I need solution. Please help. my mail id is [protected]@rediffmail.com
Regards,

Vishal

this is the same problem going on from the last 5 months wid my number too...unwanted balance deduction without any activation of service packs 4m my side...plz help me in dat matter...i already launched so many complains in this regard...bt all gone in vain...help me

reliance india mobile(rim) — Value added services activated without request and balance deduction

Dear sir,

I am proud owner of Reliance India Moble no [protected] since last three month ago.
But unfortunatly almost valu added service is activated by mobile service provider without my permission and approx Rs.400/- is deducted from my account and when I raise a complaint to customer care excutive MIss Rupa then he accept the same and assure to refund all deducted balance to my account till dated 12/07/2010,but till now no any balance is refund to me.

Kindly take the hard action against the service provide otherwise I will decide to go legal.

Thanking you with
Regards,
Balgovind Prasad singh,
Patna,Bihar
Mob:-[protected]

sir/madam

Main Niraj agrawal mob.[protected],mera balance apne aap deduct ho raha hai, complain karne par cust.care wale kahate hain ki aapne mobile net use kiya hai jab ki main last april se is bare main complain kar raha hoon aur har bar ek hi jawab milta hai,aur unka kahna hai ki aapke mobile main prob. hai tho aap apna mobile change kar dijiye,maine change bhi kiya but 14 july ko phir lagaya and again wahi problem, maine cust.care ko call kiya tho wahi jawab mila ki ''aapne mobile net use kia hai aur per 10 kb ka 10 paise ke hisab se aapka balance deduct ho raha hai, jab ki maine net use hi nahi kiya. maine april main complain karne ke baad hi net ke settings delete kar dia tha . But cust.care ka wahi kahana hai ki aap net use kar rahe hain.
SIR main chahta hoon ki aap is bare main kuch karen nahi tho mujhe is NO.[protected] ko chodna hoga.

NIRAJ AGRAWAL
BARGARH

Sir/madam,

My Mobile no. is +91 [protected]. The service provider has deduducted by balance by Rs. 20 as on 29.10.2010 without giving any information about the deduction details. When i asked the reason from call centre of Reliance, the executive told me that the deduction was done as renewal of a value added service "masti ke rang". But i have never activated the same and neither used this service anymore. I even not know what type of service is this.

Some days ago My balance was deducted for reason then lodged a complaint at this website. as a result i got my balance back.


Pls see the matter. I very worried about this matter. I think, the provider has no care for its customer.


Thanks & Regards


Amit Kumar
Kolkata
Mob No [protected]

how to unsubscribe bollywood pack...

respected sir....my name is vicky bansal, i m reliance gsm service user with mobile number[protected]. sir m very harashad due to automatic activation of service and deduction of money ( the service like caller tunes, missed call alerts etc). This is not happen one time, it happen with me many times and it results to my fainacial loss..

i had try to customor care but they cant satisfy me..sir plz fix my problem

my reliance num iz [protected]....company has deducted rs 15/- from my main balance account...i dont know why i have been charged...i cant call customer care also....dr prem sagar panda

My phone no [protected],
I was having balance of about Rs.173 next day I got balance of Rs.80 something.
I made a complaint then i got bal. Of Rs.113 only
Then next deducted my balance and got Rs.76 only
And next day I saw balance of about Rs.40
And next day only Rs.36.
I couldn't understand that within couple of days such a great cheating my complaint no.[protected]
I am fed up of this reliance connection didn't understand what fun did RELIANCE in troubling customer I also asked them to deactivate services but no affect and today requested them to deactivate all those services for which I didn't requested for
If they want cheat the customer they should directly deactivate sim card.
I am fed up of this
If reliance reliance couldn't serve there best so they shouldn't do such cheap things

Reliance Communication — Refund of Balance

I deactivated my SMS39 pack on[protected].
It got reactivated on[protected].
I filed a complaint with reliance on[protected] No#[protected].
They said I was correctly charged that amount.
I filed a consumer complaint after that on this website.
The Reliance people from Mumbai then called me and assured me I would be credited to that balance in 48hrs.
After lapse of that time period I filed another complaint with reliance #[protected] on[protected].
Then I got a confirmation of processing of that complaint in 12hrs but still no refund.

Sir /Madam

I am a GSM connection holder of Reliance and my number is [protected]. This is bring your notice that Rs.17/- were deducted from my balance on 10th December, 2010 without assigning me any reason. I spoke with customer care and he too was not able to give me any reason for the deductions. Again the entire amount has been deducted from my balance n now its rs.-2.34. Can you give me the reason for the deductions.

I request you to re-imburse the entire deductions at the earliest or else i will be forced to shift to some other operator as this has happened for the 5th of time with me.

Dear sir,

i have been unknowingly subscribed to video of the day plan rs.5/- per day and video zone rs. 30/- per month from r world.com...no help from reliance customer care regarding deactivation .i didnt get the solution...my balance is continuously charging per day from one month ...plz help me i want to unsubscribe these packs.....
my mob no is [protected].
please sir do it as soon as possible.....i am very poor and can't afford this
my balance is in negative now......
please sir its a humble request...

THANK YOU SIR,
BUT MY BALANCE IS STILL DEDUCTING FROM PAST 3 WEEKS AND
WHEN I CALL CUSTOMER CARE THEY TELL ME THAT THERE IS TECHNICAL PROBLEM IN THE SERVER EVERYTIME.
PLEASE SIR ATTEND THIS PROBLEM ALSO...

HELLO
Sir My name is jagdish prasad I am a regular reliance mobile consumer my mobile number is [protected] but from fews days my mobile . balance
is deduction when i recharging then with out assigning reason I spok customer care and he too was not able to give me any answer

Dear Sir,

As per discussion with operator on 17-Dec-2010 (06:43 pm), he confirmed me that all the services on my no. will be deactivate soon in 24 hours, but the SMS pack still continue and today activation of My Music Station service from Operator side on 05:15:59 pm and deduct the 10 Rs. from my account balance.
I inform u, that deactivate these types of services and refill my account balance till tomorrow otherwise i will take necessary action against u.

Regards,
Ravi Kant
[protected]

I Want to complaint against reliance telecommunication
the rel. telecom do amount deduction without any reason,whenever i recharge my no.the unwanted services are subscribed to my no. with out my permission.and if i do recharge my no. 5 times a month then i faces the problem 5 times.regardless of complaint i did to the customer care of the company they are not stopping doing this.
my 2 family members are also facing the same problem.
i request you to take apt action or suggest me what should i do.

dear sir
i m not satisfied with your services.the reason is the negligency of customer care . i have unknowingly subscribed video of the day plan and cricket comics and whenever i called customer care to unsubscribe these plans they excuses and reply that there is a technical problem call after two hours and thereafter whenever i call them their reply was same. every day i loose my rs.7 to rs.8 balance and customer care doesnt help . i requesting you sir please deactivate these2 plan unless i will opt another sim of other communication.
yours truly customer
mob no.= [protected]
please sir

two or three days before,i submitted the complain o[censored]nnecessary balance deduction from my reliance gsm no.and today again my balance is deduced without any reason.infact there is no service taken by me for which company is deducing the amount.

Reliance communication is deducting money in the name of auto renewal when no one is asking for auto renewal. Last night I activated SMS pack of Rs 56 for daily free 500 sms on my own with the service code *777*6# which is provided by Reliance GSM on their website. Today they deducted Rs 9 from my balance in the name of auto renewal for 5 days of service for the same service for which I paid Rs.56 for full of January and got activated last night.When I called their customer representative he told me they can't refund my money nor they going to change the service b'coz it is my fault that I have recharged my cell with the SMS pack when it is on auto renewal feature. I never asked for auto renewal it is their policy which they are forcing on us,after all it is customer's prerogative to choose a service rather than being forced by company for the same......

I activated a daily GPRS pack on 9 th jan,2011 and reliance has deducted from my main balance...
So my main balance has been reduced to 0 from Rs.66 in the afternoon of 9th jan 2011..
They blindly refused to acknowledge the fact that they have activated the pack and having send me a request successful message which i have saved on my phone.
please help...

Dear Sir,
1. I have recharged my number with Rs 1616 on 14 jan 11 (as per your Offer I received through SMS) after which I got 90 days R-R local/national calls free unlimited and 30mins/day in other N/W.But I could able to make calls only on 14 jan11.
2. On 15th Jan onwards I couldn’t able to make any calls as I received sms saying I have Rs -6 in my a/c. After speaking to your customer care, he said some kollywood pack has been activated (which I never did .Being a North Indian I would never be interested in Kollywood or Tollywood packages)So also requested to deactivate all value added services.
3 After that I recharged my ph with Rs35 on 15 jan 11 to have some positive balance in my main a/c.After which I have received a msg that PL recharge soon as your balance is Rs 14.Five mins after that I again received SMS saying pl recharge as my balance is Rs 3.I fail to understand for which services/calls are these money has been deducted from my phone. On enquiring about the same on 15 jan itself from your inefficient customer care almost for 10-12 times, they fail to answer my query. Even your senior supervisor Mr Sayeed, who attented my call after almost in 12th call after 15 mins of waiting, fail to answer my query. Its highly surprising to know that even in esteemed organization like RELIANCE, have such inefficient employees which instead of answering simple query will harass you by making you listen that stupid waiting tone.
May I request you to please use your good office and do the need full and take appropriate action duly informed me about the same.Your action in this regard will be highly solicited.

regards
Maj Jitesh Arora
[protected]
[protected]



Copy To:

1. Director, Consumer Forum. Chennai.
2. Editor (Public grievances) Times of India.

Reliance telecom/GSM mobile sim — deduction of balance irrespective of continue request

Respected Concerned one,
Myself Manoj Purohit is using reliance Sim(N0-[protected]).but the main problem here is that they activated Packs(hungama Pack) without prior to my knowledge and deducing my balance time to time.I talked with a large number of Customer care executive(on *333) and every time they say they will close this service within 24 hr some says 48 hours.I just simply requested to do not deduce my hard earn money due to this kind of packs. they assured next time it will not happen.but every time the story is same. I want to let you know also that one of the customer care executive(Mr.Birbal singh) he after taking did't responded in a proper way as wel as he cut the phone irrespective i am paying( 50 paise/3 min) even to call to customer care peoples.
Finally due to all these i have to make this decision to register a complain in consumer forum and expecting the guilt peoples learn a lesson from this not to harrash common peoples by this fake promises.

Please sir expecting a positive step from consumer forum in this regard.

Regards
Manoj Purohit

Reliance deducting money into the phone balace without any
use of service.When asked to customer care they replying that you have activate any particular service,but it's not true ,they are lying.and free complaint number -198 always showing busy

It's truth

i m Rishikesh mishra my cell no is [protected] , i have complain against the Reliance GSM
, without any intimation they deducted balance from my account on 15 feb 2011. when i had inquired with customer care . they told some caller tune has been activated .it is so ridiculous i didnt activated any pack
.even though any pact is activated then regarding msg should come but it come in my knowledge after called to customer care . so far i didnt activate any pack. it had been happened two time previously. plz solve my problem my problem and assert that my deduct balance would come

UNNECESSARILY DEDUCTION OF BALANCE
MOBILE NO [protected]
My balance till 14th JAN. night was Rs. 249.00 IN MAIN BALANCE AND 135 IN PROMO BALANCE VALID UPTO 11/02/13. When I checked my balance on 17th JAN. morning, it wasONLY Rs 87.00 , instead of the fact that I had called only around 40 std+local calls. how they can cut around 300 for only 40 calls.when I talked to the customer care (*333) , they asked me to lodge complain on 198 but after cotinuous calls upto 10days they frequently replied me that their system is not showing any of my account details and not lodged my complain regarding this.Afterall i called nodal officer (maharashtra) and he get my complain with no[protected] which was resolved on28 jan & 14707147 resolved on 19th feb both resolution stated that ( Dear Reliance Customer as per the SR[protected] there was no wrong deduction found from your acc on the given date.Thanks.) PLEASE TELL WHAT TO DO

I want strict action to be taken against the company and my balance to be returned back

Yours truly
MANOJ KUMAR PATHAK
Mbl- [protected]

Reliance India Mobile(CDMA) — Regarding Value added Service

Hi,
My name is Anand.It is very true that reliance is fraud company.
This is second time when they have activated value added service without my permission and deducted money from my a/c twice.
When i called customer care they said" do whatever you want".
I just want to know what action can i take against this.
I am not alone.Some of other colleagues of mine are also facing same problem.

no action taken till now as on 04 march

my balance got auto deduted?
they are telling that some news pack activated every now and then for usless reason deduct the balance.

my mobile no [protected],i hav recharged it for 100rs. and got bal of 87 rs. and got deductd to 0 rs. in 2 days without any information and reason,i hav called them so many times,but i never get propper reply,always system was down,and again i recharged for 100 rs. and got the same balance of 87. and again the bal was deducted by charging 50 paisa per sms, when i hav already recharged sms pack on 11th feb(i hav registered for auto renewel pack,so automatically bal of 39 rs. is reduced from my balance. so after i hav registered for this pack under the scheme of 500 sms free per day for 30 days. so why should they cut my balance,and they hav no trained customer care center,every person is giving seperate reply, one told the scheme has stopped from this month ,u can do only 100 sms per day, 2. as it is your renewl pack u can do it for the same scheme. 3. now the scheme is changed to 1 paisa per sms. 4. now u can do it sms for 1 paisa ,50 ps wil not b cut, but again i tried,and 50 paisa deducted. RELIANCE HAS NEVE SOLVED THE CUSTOMERS PROBLEM, THE CUSTOMER CARE NEVER REPLY SATISFIED ANSWER,THEY R NOT PROPER TRAINED,CUSTOMER IS ALWAYS CHEATED,PREVIOUSLY I HAD MADE MANY COMPLAINT,BUT NO SOLUTION, so see that customers,should not b cheated,if any scheme is changed or going to b changed,they should inform the customer first,and then change the plan, in 6 days i hav called them atlease 25 times,u can hear the recorded cassette,u wil understand my problem,no one fights with this big companies, i should get my balance back,and my plan should remain as it is,if they hav to change they should confirm me first.. thanking u..jayantilal ranka

sir,
Recently my mobile account is deducted by Rs30 and this service messages and calls irritates me.If i need imformation then i will call to reliance service center.So i want to activate DND(DO NOT DISTURB) on my mobile number [protected].

thanking you.

My name is abhishek bhardwaj.
i am using reliance GSM from the last 2 years. mobile no [protected]
I have no add on service but lasttime there was a deduction of Rs. 50 from my balance occer.
I had not taken any pack. But the customer care is saying that a cricket service is activated on my no.
But i have not registered for this service.
So please deactive my service and refund my balance on my mobile account.

My self Vikrant Khera. My Reliance gsm mobile no. is [protected].
whenever i recharge my mobile no. i found that my balance has deduct due to some services which i do not need. i complaint so many times at customer care but they didnt gave any postive response and never refund my money. Today is 14th march 2011, i called customer care to confirm that is there any service activated or not at my no. the representative assured me that there is no any service activate and there will be no money deduct when i recharge.
i recharge my no. in afternoon with RS.200/-. i found that in the evening there was RS.30/-deduct from my balance. i call at customer care now & he said a news service activate on my no. i requested him to deactivate this service and refund my money but his response was very bad.
I hope with compailnt i will get positve response.
thankyou
Vikrant Khera.

My name is Virat Prashar and my cel no. is [protected]. I am using reliance GSM service from last one year but i am not satisfied at all. Sometimes they automatically activates some servises on your cell and deduct your balance. 2 days ago they automatically deducted my Rs20 and activates some caller tune servise on my cell. I called to 198 and launch my complaint, after this I got my balance of Rs10 back but when i told about other rs10, they told me you have downloaded some song for caller tune itself which i didn't do. Now today its 16March and there's deduction of Rs20 from my balance again which i don't know for what purpose. Does reliance thinks his customers are free to call them for complaints and aLL?__whenever i recharge my account my balance is automatically deducted within couple of days without using any servise. please solve my problem otherwise i have to complaint further.

Thanks

Reliance GSM — Deactivate (return my balance)

Respected Sir/Madam,

My mobile no. [protected] (Rleiance GSM service) is activated with "Caller Tune Service" & cut my balance without any msg information. and this "Caller Tune Service" is not activated from my side. so please return my whole balance, and kindly I request to you that please deactivate "Caller Tune Service" from my mobile. I shall be very thankful to you for this avt of kindness.
Thank You.
Yours Faithfully,
Vishal Singh

got your refund.
i too have had the same problems.
it has happened to me 5 times.got no refund.
my no is [protected].

i santosh kumar using mobile no-[protected],my balance was automatically deducted from my account.i have already made several complaint against this inconvience but no action taken by customer care excutive.80 rupees have already deducted from account,

I BEG TO INFORM THAT MY BALANCE IS DEDUCTED WITHOUT ANY CAUSE AND COMPLAINT HAD BEEN REGISTERED BUT THERE ARE NO STEPS TAKEN.THIS IS THE THIRD TIME I AM FACING THE SAME PROBLEM.MY COMPLAINT NO IS [protected].DATED 25 TH MAY 2011.PLEASE TAKE NECESSARY ACTION AGAINST THEM.

hello sir, m rohit, my balance detect 30 rupees.i already talk customer care, but m not satisfied with customer care, so i want change connection.

HELLO SIR,
THSI IS THE FOURTH TIME I AM COMPLAINING ABOUT RELIANCE COMMUNICATIONS...THIS COMPANY HAS DEDUCTED MY RS30/- TOWARDS SOME NEWS PACK WHICH THEY ARE SAYING THAT I HAVE REQUESTED FOR IT,BUT THE FACT IS I AM SO BUSY IN MY JOB THAT I DIDN'T EVEN GET TIME TO HAVE LUNCH,SO HOW CAN I REQUEST FOR THAT PACK...THIS IS ABSOLUTELY RIDICULOUS....I KNOW THESE ALL ARE TRICKS TO MAKE FOOL OF CUSTOMERS...SO FINALLY I REQUEST YOU TO KINDLY HELP ME IN GETTING MY DEDUCTED BALANCE OF 30/- HOPING FOR A POSITIVE RESPONSE....FROM YOUR SIDE.

THANKS AND REGARDS
RAJIV
SHCIL
NAGPUR
[protected]

Reliance Communication — No Refund of Online debited money after Failed Transaction

I made an online recharge using myservices.relainceada.com
there was "Connection-Failure" and money was debited from my account. I tried again and same thing happened. I lost a total of Rs 598.00
Now the company relaince doesn't even acknowledge that such recharge is even possible. I have al the records with me and i have a strong case.
please help
Rahul Sao
Ph NO. [protected]
Relaince No: [protected]

My mobile no is [protected].Reliance deducted Rs. 50 or 60 for some service without me asking for the same.I want my call details.I am very unsatisfied with reliance.I get many calls from reliance regarding downloading etc.I want to avoid these calls.I called customer care they said they will connect to senior excutive but they didnt connected me and my balance was not returned back.

I am a using Reliance GSM last 5 to 6 years but last 10 to 11 month my balance is deducted due to Value added service which are not subscribed by me. I had complaint so many time in customer care but the result is NIL.

Reliance Communications — activation of services on my cell phone without my consent and deducing charges daily from my balance.

i am anjali,ive been using reliance gsm sim card for about a year n half.for the past 3-4 mothns continuous services are being activated on my cell phone wothout my permssion.when discussed wit the person at realiance call centre he/she always says that i myself have activated d service which infact i havent.daily RS10/15/30 are cut from my account balance.when asked for do-no-disturb service some or the otr technical problems are created and hence do-not disturb service is never activated.many a times people at call centre are also rude n never help us out in any way

I am using reliance from past 5 years.My no. is [protected] and these days am having so much problems that i am thinking of changing my service provider. from last 3 days daily my balance is getting deducted from my main balance.I am recharging with 100 rs in morning and i didnt used my phone to call and in evening am getting that my balance is 10rs. this is not happened to me for single day, it happened with me 3 continuous days.when i called to customer care they told me that some plans has been activated on my no. from my end but i had not activated any plans. I told them to please deactivate all the plans and log a complain so that i cant suffer in the future. On the next day same thing happened with me again I again called them and from last 3 days they are telling that due to some tech error i am unable to check your details in my system.
I want that some serious action should be taken for these companies so that people should not suffer in the future.

Thanking you
Priya Ranjan singh
mob no. [protected]
priyaranjan.[protected]@wipro.com

Wipro Technologies
Kolkata

I have been using Reliance prepaid mobile. On 8th May morning, suddenly my balance went to 0.66rupees from approx 37 rupees. Upon calling to the customer care, I was told that I activated some "cricket updates pack" which I never did. They said it is reflected in their system and that means it has been activated.

I requested them to register my complaint as no such kind of pack has been activated by me, they were very reluctant and told to speak to senior manager who will be available at 7am. I called at 7 am, requested the call centre representative to connect to senior manager, he just acted falsely and said that senior manager is listening. But there was no senior manager responding to my query. This call centre person lied to me that senior manager is on line.

I requested him for refund, but no way that rude person could forward my plea.

You can call me @ [protected] and my reliance number which I have switched off now is [protected]

After complaining on couple of consumer redressal sites Reliance Communications has refunded the balance. Thanks for their response. Special thanks to www.consumercomplaints.in for doing great service to society.

i am a user of Reliance GSM (SMART) service in Bihar circle.

always deduction of balance unusually!!!!! always useless services has been activated from customer care side & they are deducting my balance. just fedup of these stuffs of reliance customer care. always useless
promotional calls & messages from customer care side. i activated DND(do not disturb) 2-3 times but no solution came out.

so finally i am deciding there is another facility NUMBER PORTABILITY i will switch to another operator.

myself sushma, using reliance gsm mble no.[protected]...I have called the customer care on[protected] and I told them to deactivate my message offer which is going to get renewed on[protected] ie.,before two days only I have informed them,and they said that they deactivated it and soon I wil be getting the deactivated message also but i didnt get any such message....but on[protected] i got my balance of Rs.20/- deducted without any intemation...I called the customer care and asked them why my balance got cut suddenly??? they said that my message offer has got renewed..i said them that i called them before 2days to deactivate it but they didnt do it....
This is mainly due to the negligence of the customer care unit and they were talking very rude when i was explaining them my problem ..im feeling very bad for using this type of network..every month facing the same problem..
I finally request you to retain my balance of Rs.20/- and deactive my message offer which got renewed..mainly i need my balance of Rs.20/- credited in my balance if not it would become a serious issue.........!!!!!!!!

my name is Rahul Verma i am the customer of reliance gsm prepaid my mobile no.is [protected].On 1st of june that is today i received the message on my rim no.that your balance has reached the minimum level of 4.78rs,on 31st of may i had made only 1 call from this number after that my balance was 7.78rs.Today 3rs have been deducted from my account,so i made a call to customer care helpline that is 198.From there i got an answer that i had attempted to activate some type of service,which i have not done,the service was not activated but the balance has been deducted and there was not a single message on my no.that shows that there is any service on my no.
So i just want that this type of cheating should not be done with me or any other person.

Reliance Communication — porting out delay

sir,
i shilpa pillai with reliance postpaid number [protected] would like to get to your notice again that reliance even after getting notified by ur side has not yet let me port out and is asking me 4 days time from 5 september to resolve my problem because of which my bill is again generated . m ready to pay for the usage but not for the rental any more wid reliance because i have setteled my last month bill n rest due . in this process of resolving my problem they r making me pay the rental for every month .please solve my problem because wen contacted at reliance store they tell to contact customer care n when they are asked they ask to contact reliance store. if my problem is not resolved i would take this matter legally. because i am not ready to pay for a service with which m not satisfied n especially when i have cleared my payments.

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

netconnect — Not a complaint- a suggestion

Please add the "State Bank of Travancore" to your list for online recharging banks.

Please do the needful

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Hi,

First of all thanks for addressing my issue.
But as per the discussion, my postpaid connection is not yet activated. My documents are not yet collected.

Namrata

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

Hi,

The problem is still unresolved.
Please note my alternate no :[protected]

I have been writing mails for update to which customer care officer replies using reply template. Every time reply assures that problem would be solved within next 5 days of complaint.

Its been more than 2 months and the problem remains unresolved...!

This is very frustrating!!

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Its been months that the issue is not resolved..
I am not able to use the internet service.
Can i please request the device money back? As it is of no use to me any more...

Thanks,
Namrata

Any Update ???

Reliance is a fraud company. Stay away from it. All the products are fake.

Hello Reliance Broadband,

Answer me for my requests. If I dont get answer, I will not pay the bill and will disconnect all my services which I am using. Take a call fast to get it resolved soon. Bye

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

I already mailed with the information that my mobile number will be inactive for a month. I am coming INDIA by 29th JAN 2013.

Here is the mail conversation which I sent to reliance broadband (copied from my gmail):
There were some unnecessary charges charged on my bill which is of 1000/- as a one time payment for landline device. Reliance didnt provide me any device and kept the same request for the same. I didnt heard back anything from reliance team. When I called customer care (Anjali) metioned me to pay the whole amount and the money will be get adjusted in furthur bills. Please get back to me on it.

My account details are :
CAN[protected]
BAN - [protected]
BroadNet[protected]

Payment information:
1 09-Jan-13 AM30272114 Credit Card 1722.33 Paid

Adjust the same amount in coming month bill as per the conversation I had with reliance team before leaving India on Dec 29th 2012.

Thanks,
Balaji
[protected] (This number will be active from JAN 29th 2013)

I am in India now. You can reach me @ [protected].
I tried contacting customer care, they responded me to visit webworld. When I argued why should I visit (because to take the connection I didnt go webworld, to change the plan didnt go webworld but for money settlements why should I visit webworld?). Do you think the webworld people are having helping nature? I dont believe, I already had a bad experience when using reliance sim card and finally after visiting webworld for 2 to 3 times, I was able to close the connection successfully (Thank god!).
After arguing in such a way, finally customer care provided me the request #

Request#[protected] provided by : wakar khan (mumbai) - he doent dare to provide me the branch details when I asked.
Money to wave off: 1000
Request created date: 31st jan 2013

Update me on this? or do I need to follow up many times for my money?

-Balaji
[protected]

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,

We tried calling you on the given number but we were unable to reach you, As per the confirmation received from the respective team, we wish to inform you that a waiver of Rs 150/- has been posted into your account along with deactivation of the service.


Regards,

RCOMcare

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

This has become a new way of looting the customers for all the service providers. I am also facing the same issues with Tata Docomo. TRAI should implement strict rules to avoid these issues.

Dear Mr.Balu,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Anim,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance Broadband — Slow Internet Speed

My Customer ID:[protected]
LandlineNo.: [protected]

I am facing a lot of problems with my internet as well as phone connection from the very first day. There is a slow net speed problem. I have registered 9 complaints regarding the same within 1 month but nobody has responded to my complaints till now.Every time i register a complaint they are closing my requests, without taking my feedback. My phone is dead from past 3 days and no action has been taken.

Below is the list of complaint number I have registered within 1 month of new connection.

Broadband
[protected]/02
[protected]/03
[protected]/03
[protected]/03
IVR[protected] - 17/03

Landline
[protected]/03
[protected]/02
[protected]/02
[protected]/03

--
Gurjot Ahuja
[protected]

do you suspect there is a metering fraud ?
goto speedtest.net .

i used their connection for years, instead of promised 1000kbps, i never ever got more than 800kbps. it is really hard to get rid of reliance internet once they grab you.

[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/[protected].p...⇄

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

Hi
i only Use Rel. Internet for Online Gaming,
my name is Aman Solanki
I'm using reliance broadband
I'm getting slow speeds from 17 DEC
i have thunder 549/bolt_1024kbps 1mbps.
And im getting 15~20KBps and high ping about 380+ ping on Singapore servers, Normally i get 124KBps and 90ms~125ms ping

my subscriber ID:[protected]

Contact Number - [protected](Request calling on this Number).

here is the screenshot & ping is 386ms Even on Mumbai Server.

http://imageshack.us/photo/my-images/689/[protected].png/

Hi
my name is Rajbir Sen
I'm using reliance thunder plan 699/- 2mbps and I specifically switched from BSNL and took this plan just to play online games and run voip applications like streaming and Skype. But although reliance has impressed me with the download speed I am really not happy with the Ping. BSNL I had 512kbps UL and I used to get 60-100ms ping and in Reliance I am getting 1.7 - 2mpbs download speed but my ping shows 400ms sometimes 600ms and never it is stable. I am really getting frustrated with this and its only been couple of months that I have switched to reliance. Seems like I have to get back to BSNL if no one can fix my ping.
Contact no - [protected] (kolkata user so add a 0 before if your calling from a different city)
Subscriber ID[protected]

here is the screenshot & ping is 545ms and that too on Mumbai server. PLEASE HELP !!! PLEASE its a request because I really want to stick with reliance
http://www.pingtest.net/result/76981908.png

I also a reliance customer and get 500 ms ping .but they did not solve my problem.