Hi,
My mother was out of India for about 5 months and tried to use her Reliance number but didn't get any network.
Now, she has just reached India and tried to start his number but it didn't work! She is 64 yrs old and traveled alone first time and she was helpless at airport and she couldn't reach to anyone, neither we could reach her!
We'd undergone tremendous inconvenience due to such steop.
When I was trying to call on this number a few days back, I was getting message like 'this number is not active due to operational reasons'! Now, when I called yesterday, someone else picked up my call and got to know they just bought this SIM!
I am too much tensed as all my confidential information going to this number as it’s my main number registered everywhere, mobile banking, e wallets, income tax.
I’d already raised this issue yesterday to Reliance as URGENT, but there is no revert yet!
I am not able to do any online transactions as all my OTPs going to that number!
This is same as hacking my number and it should be considered as crime as per Cyber Laws, as all my confidential information are stolen now!
I can't change my number at banks! I want this number back at any cost!
Firstly, for whatever reasons they decide to deactivate my number, I should be informed through email which didn’t happen.
My number has been allotted to someone else without my knowledge.
I WANT THEM TO STOP THIS NUMBER ASAP AS ALL MY CONFIDENTIAL INFORMATION INCLUDING BANK OTPs AND MANY MORE STILL GOING TO THIS NUMBER. I AM NOT ABLE TO DO ANY ONLINE TRANSACTION AS I AM NOT GETTING MY OTP. I WANT THIS NUMBER BACK ASAP!
I also topped up this number several times in last 4 months to make sure it's active.
Below is my top-up history since June-2017:
09-Oct - Rs. 10
03-Oct - Rs. 10
25-Sep - Rs. 15
24-Sep - Rs. 20
02-Aug - Rs. 20
All my top ups were successful, that means I am using my money to top up number allotted to someone else without my knowledge!!
Reliance Communications customer support has been notified about the posted complaint.