Reliance Communications — Netconnect + coverage

Reliance Communications — Netconnect + coverage

J Jayarajevur

Reliance say that it serves India with no. 1 High Speed Internet network. I trusted these words and bought a new Reliance 3 dongle in this year January. My data card no. is [protected]. Holder name is SOBHANA KUMARY. After the purchase and activation I get only about 150 kbps. speed in Reliance 3 mode (HSD). The signal bars I am getting is only one. Sometimes or everytimes there is no signal, though there is two Reliance CDMA tower s there within 2 KM from my house. I m really trapped. I don't get3.1 mbps speed as assured by Reliance. I complained everywhere, including appellatte authority of Kerala. Everybody said upgradation is going in my location and soon I will get 3.1 mbps download speed. But this is one month since they said the upgradtion is going on. There is no result as wished. Again the same speed of 150 kbps is getting. My contact no. is [protected]. Please help me Reliance. I think appropriate authorities will sonn try to get into my issue. Was this information helpful? No (0) Yes (0)
Reliance Communications customer support has been notified about the posted complaint.
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Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Jayarajevur,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Jayarajevur

Reliance responded for my complaint on April 29. Now this is 3rd May. There is no response from you other than above comment. Please, I beg you to resolve the issue at the latest time. It is my fault of purchasing the dongle. After all I can't get any refund, so that I registered this compliant. I you wish to resolve my issue, you can directly call me at [protected], or by e-mail [protected]@gmail.com .

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Jayarajevur,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Jayarajevur

No, My problem wasn't been solved. One Reliance Customer care authority called me and said they are forwarding my complaint to nearest Rcom technical representative and I could expect a callback within 24 hrs. But this the 4rth day, there is no response from my nearest customer service representattive. I m truly trapped. When I called Appellate authority, they are not responding. Now I m using internet via a net cafe by paying amount. If you would like to solve the issue please call at [protected] from 5 p.m. or pls e-mail at [protected]@gmail.com. I m eagerly waiting for any further action to be taken by you.