Reliance Communications Complaints & Reviews

Dear Mahesh,

We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been restored back to your account. Thank you for using our services.

Regards,
Reliance Communications

Thanks a lot for help now I m happy 😀😀😀😀

Dear Aslam,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 08:00 AM tomorrow.

Regards,
Reliance Communications

Dear Aslam,

We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been restored back to your account. Thank you for using our services.

Regards,
Reliance Communications

Dear Customer,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 08:00 AM tomorrow.

Regards,
Reliance Communications

Thank you for the timely respond. I received my deducted amount back, but today at 9.35 again same thing is happening, today 5.00 charged from my Main balance for VAS techzone. Looking forward for your kind cooperation and prompt action.

Dear Kumar,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 09:00 AM tomorrow.


Regards,
Reliance Communications

Plz solve my problem and my no. [protected]

Dear Shamshad,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 08:30 AM tomorrow.

Regards,
Reliance Communications

i also have this problem. please solve it fast. and give me the contact no where i can talk with your customer care executive.
Rainak Chakraborty
siliguri, west bengal, india

Dear Amit,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 08:30 AM tomorrow.

Regards,
Reliance Communications

Dear Amit,

We hope we were able to address your concern to your satisfaction. We value your relationship with us.

Regards,
Reliance Communications

Dear Mr. Dutt,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Mr. Dutt,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Vishal,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Aashvin,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Respected Sir,

I have already filed my complaint under REQUEST #[protected] along with all detail, kindly try to resolve it as soon as possible as i am facing lots of issue due to this .

with regards
aashvin
[protected]

Dear Aashvin,

We wish to affirm that as per feedback received from our technical team, our network is running at optimum level at your location. We hope this solves your network-related issues. In case you still face a problem, do contact us again.

Regards,
Reliance Communications

Hello Sir,

Yesterday i had a discussion with a lady associated with Reliance Communication sitting at mobility world at Munirika ( New Delhi) as per her there is some installation is going on in Katwariya sarai to enhance present network of 3G to 4G, due to which n/w issue is coming .. kindly check with your network team and let me know tentative time to resolve this issue as till now i am still facing the same problem ..
with regards
aashvin

Dear Govind,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Unexpected, But yes you did it. Thank you so much for fixing the issue so quickly. I am sorry for the language I used, but I was extremely upset at that moment because of the issue. Thanks a lot team. Great work...

Dear Govind,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

Dear Shailendra,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Do some fast otherwise i am going to disconnect my sim

My phone is 3g supported . it shows 3g signal but when i ON mobile data net is not working .i complaint it with customer care but they do nothing . please do some to slove this problem .

Dear Customer,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Worst service

Dear Madhu,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 07:00 PM today.

Regards,
Reliance Communications

Dear Madhu,

We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications

Dear Payel

We hope we were able to address your concern to your satisfaction. We value your relationship with us.

Regards,
Reliance Communications

Unable to make outgoing calls since last 3 days. The network tone is always busy.

Dear Abhilash,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 12:00 PM tomorrow.

Regards,
Reliance Communications

Dear Abhilash,

We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been restored back to your account. Thank you for using our services.

Regards,
Reliance Communications

Dear Karuna,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Dear Jawahar,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

The sales Guy with the number [protected] says he is from the below address and his name is Kumar.

Spike Net
#36, Gandhi Road, Bakthavachalam Street, M.A Nagar, Redhills, Chennai.

This is Guy told me that he would refund the amount and take back the dongle if there is no network/doesn't work/not satisfied with the speed.

I am getting 14mbps. Reliance also not coming forward to resolve this issue. I tried to call this sales Guy to refund the amount, but he never picks up the call if I dial from my mobile number. When I tried from other numbers, he picks up the call the call but does not respond properly.

Please friends, stay away from this cheater.

Please never accept any datacard before checking the speed etc... otherwise you will be the looser to these fellows.

@Reliance Communications:

I tried many times to customer care (more than 50), either they seem to be not reachable with long waiting, if it happens to be reach them, they never give a solid solution... very worst service :(

Dear Jawahar,

As per your telephonic conversation with our customer service associate, we wish to affirm that our network optimization is going on and the same is expected to be resolved soon.

Cheers,
Reliance Communications

>>I am getting 14mbps

Typo, I am NOT getting, I get only

Hi Reliance Customer Care,

It has been more than 10 days now... I think no point in waiting more than this time period.

The issue is not getting resolved, your support team is not able to give proper response about the timeline for the issue to get resolved and I am sure that your technical team is incapable of solving the issue. Then what is the point in having a customer support and technical support.

They do not have common sense to update clearly about the timeline when I have a fortunate to talk to them, because most of the time the line is busy, made me wait for more than 5 mins on hold.

-> Dear online readers, beware of Reliance products, I have used two of reliance products, Reliance Netconnect+ (did not work more than a month), WiPod (does not work at all

Please stay away from these people, most importantly, the resellers of their product who are big cheaters...

I would better ask them deactivate and disconnect my account, no point in waiting beyond this.

Hey reliance customer care, I asked your team to close my account and deactivate. But your team ask me to pay 400/- for not using the datacard.

How can I pay for your datacard, where there is a still an issue ongoing and could not use the datacard as it does not give more that 15KBPS. Not even a 2G speed, takes ages to open google.

Dear moderator of consumer complaints, could you take this forward further?

I cannot pay the amount, already I lost 1200/- by purchasing this dongle and these cheaters ask me to pay 400/-. big cheaters Reliance, beware of this professional cheaters, ...

>>>We have noted your complaint and the same has been forwarded to our customer service team.

Is this a Joke? so far the issue has not been forwarded to them? again what the standard diplomatic answer they gave, will resolved as soon as possible.

What is that ASAP? is that 2 weeks? 2 months? 2years??

Your reply is just an eye wash before public.

All I am asking is to deactivate my account, I cannot wait for days/months together for the issue to be solved. I need to move ahead with other providers...

But your customer care/applette authority or anyone in reliance have no option to take a deactivation request it seems...

These people are making public fool and want to loot public money...

Listen to the call history of all those people I talked to...

Had this been a mistake from public, these big cheaters would send notice of threatening to pay their dues ...

Enough fighting with these guys...

@Reliance Communications

Why are you hesitating to take a request for cancelling/deactivating my account. You are not taking that request as well, saying you do not have any option.

I will better throw this dongle with the card and see what happens... I cannot be beggar behind you guys...

As per one of your customer care exec, wave-off the bill amount so far as it is useless... and not working... and close/deactivate the account... thats all I need at this point...

@ Reliance customercare

See http://www.complaintboard.in/complaints-reviews/reliance-wipod-be-careful-l47967...⇄

I could fight with you guys, I sent mails to customer care and appellate authorities, asked for cancellation.

Issue is not resolved. Not responsible for any future bills generated.

Below is the mail I sent.

@Reliance Communication

Funny that today I received the bill amount 552/- though the dongle/data card unusable. I called the customer to wave off the amount and they did raise a request. And followed by asked to cancel my account, however, they asked me to me hold the line for couple of minutes, then finally told that their higher authorities were not available to respond asked me call me back.

I called them for the second time, this time also they asked the same question about the issue and asked to hold for few mins, after few minutes of waiting, they finally said they don't have option to take the cancellation request.

Third time I called the appellate authority, this time, the executive picked up the call said the same thing asked me to contact customer care or the store...

Fourth time I called the customer care, then also the same answer, finally I gave up.

Why the hell, for new connection they come and fall on our feet to take new, but for closure, we have to beg them...

Every time I called to customer care/appellate authority, I had to wait minimum of 20 - 30 mins, then the same answer that they did not have option to can the account.

This is my final written confirmation about the cancellation of my connection. I do not want to call these guys here after...

I am not responsible for any future bills generated here after.

I have raised this issue on consumer forums as well. See http://www.complaintboard.in/complaints-reviews/reliance-wipod-be-careful-l47967...⇄

I am not accounted for any bills generated here after...

Regards,
Jawahar

Dear Sir/Madam,


I purchased Wi POD for 1200/- from sales guy whose contact number is [protected] from chennai on 28-Feb-2016, after the confirmation from him about the network feasibility in my area (Urapakkam)

I given all the relevant document (address proof, photo), however, till today the number is not activated. I tried to call the guy who sold the Dongle to me, but he never seems to pick up my call.

After a week I forwarded the documents to one of reliance executive through mail.

Called multiple times (more than 20 of calls) since 29-Feb-2016 for activation to customer care, but I did not got any proper solution. Luckily the number was activated after a week days from purchase.

- I really do not understand why Reliance relying on unauthorized people who barely responds to the call post purchase?
- I really do not understand why there is no professionalism is maintained
- I really do not understand why the activation takes more days despite giving all valid and required proofs?

I am frustrated of the worst service at the beginning itself...

The pain followed, even after activation, the networks seems to be not connecting properly, very frequent dropouts and furthermore, the speed of the network has been less than 0.5 Kbps, however they promised for upto 14mbps.

I tried to reach out the customer care for resolution but the issue is still remain till now, they gave the request number[protected]. I know the they could not do anything as there is no proper network for reliance in Urapakkam, Chennai.

I am asking for refund of the money taking the product back.

Regards,
Jawahar
[protected]

Dear Abhijeet,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Abhijeet,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services at all times.

Regards
Reliance Communications

Dear Sir/Madam,

Who has informed / confirmed you that the problem has been resolved. From more than three weeks the network problem persists in my area but there is nobody in your team who can resolve this issues or may be you do not want to resolve this issue intentionally. Even after informing you, you are not able to resolve this issue, then what is the purpose of having a Customer Service Team.

My alternate Mobile number is [protected]. If are really trying to help me out then please arrange to resolve this issue at the earliest otherwise no need to reply here with the false / fake statement to misguide people.

Regards,

Abhijeet Singh Parihar