[Resolved]  Reliance Communications — Regarding deduction of my complete balance by reliance and providing wrong information through customer care .

Address:

Patna, Bihar

Myself kumud ranjan mobile no [protected] had already recharged my account rs 149 free calling pack on 16 th of july 2015, at that time i confirm my validity through customer care, he confirmed me that it will work till 13 th of august 2015, i am again queried him that on whatever date i am recharging is included with that period, they confirmed me that not excluding that recharged date.it have the voice recording of that matter in my mobile, i will send that voice rewcording to you so that i was dam sure that it will work till 13 of august 2015. but today i was normally called my reliance nos, afterwards my call was disconnected, and afterwards after calling, they remined for recharging that my complete Rs 136 balance was deducted. Recently this balance is already setteled by the reliance by wrong recharge coupan, but finally they deducted my complete balance. i am completely shocked by such type of activity by the reliance company, becuase me and including my family members all are using reliance, but after doing such type of activity i doesnt recommend any more for reliance my query is this why reliance giving wrong information to customer and afterwards they deducting the complete balance . because i am again cheated by the reliance, i just have to want my balance Rs 136 returned back . whatever y take action in this matter kindly inform me on my no [protected]. afterwards i have to move this matter to the higher authority, if i didnt get the correct solution. kindly inform me as early as possible on my no [protected]. as per our telephonic conversation with your customer care associate i am forwarding the msg contents in which my balance is shown before deduction and after deduction are as follows BEFORE DEDUCTION- MainBal Rs 136.29 val[protected], , , , Dial1212 toll free for TALKTIME ... [Sender] 3600 [Time] 11.08.15 09:25pm. AFTER DEDUCTION- MainBal Rs 0.99 Val[protected], , , .Dial1212 toll free for TALKTIME ... [Sender] 3600 [Time] 17.08.15 02;28pm. ABOVE IS THE COMPLETE DETAIL, IF YOU CAN TAKE THE ACTION, TAKE IT NOW, ELSE INFORM ME SO TAHT I CAN MOVE FORWARD WITH THIS ISSUE MY CONTACT NO IS [protected].LET ME INFORM THANK YOU