Reliance Communications Complaints & Reviews

Auto service activation. Regular balance deduction. Worst behavior of Customer Services Representative. Not solving case after passing of time period 3 days. Call to customer care is not connecting. Auto Call disconnecting while talking to Customer Care Representive

Dear Sir

My mobile no is [protected] & I did no activate any service but continuously Rs.20 is deducted from my balance for VAS ShemarooVP Reliance GSM service. I want my deducted amount to be refunded ASAP and deactivate the service at earliest. Also none of the VAS should be activated. Pls deactivate all sms services asap.

I have also complain to customer care, they told this is non-refundable amount and after complaining, they again charged Rs.20

Hi, I am Chethan from Bangalore, i took a new connection on two months ago but i got a very bad experience from back end support. I called them for so many times for queries but nobody was solved my problem & more over everyone is just put my call on hold. Its better to change the connection to other network than this reliance. I will suggest to my friends also to not to use this kind of worst connection. Regards, Chethan [protected]

14 aug 15 ko maine reliance ka wi-fi donggle 1 year ki scheme me liya tha, jisme kaha gaya tha ki mughe 14.7 mbps ki speed milegi. Jab maine use ekiya to uski speed .44-.55 kbps thi matlab 1mbps bhi nahi mil rahi thi, complaint karne par koi reply nahi aa raha hai

On dated 19/08/2015 i recharged my phone reliance No [protected] rupess 55 only from walet account, amount deducted but could not recharged, I want to know that why it is not recaarge, please look into this matter.my e-mail id is [protected]@gmail.com

I recently purchased a new reliance GSM prepaid sim card from KRISHH ENTERPRISE 441/30 dEV colony Rohtak. i purchased on 10.08.2015 and it activated in 2 days. after verification i asked the executive for FRC but he said to do it in next 24 hours. the next day i went and he again said to do it on next day. this all went on for 3 days. then i went on the store and found it closed. and it is close since last 5 days. till now my FRC is not done and i am having a lot of problems and today i went to store nd another time i ask for FRC and i also one thing till today eveningy FRC not done by you i give ur sim card they told me get lost from here dont spoil my mind... i asked to reliance communication is that way to talk with a customer they dont have sense to threat a customer ... i tell only a one thing i have worst experiwnce ever by reliance store

My Reliance gsm number is [protected]. I have remaining data balanace on my no. Bt they are deducting my talk time balance. I have already submitted compliant against Reliance communications last month for the same reason. Customer care service is very poor. They are not helping me out. Please resolve my issue otherwise I have to switch my number to other network.

Incident Date : 22 Jul 15 No response from [protected]@relianceada.com, on request of deactivation of reliance post paid sim on email (copy of email is attached) Incident Date : 20 Aug 15 On Call with Reliance Customer Care Center[protected] : Executive is unaware of the process to discontinue reliance post paid sim. Call is disconnected by the executive on requesting for relevant point of contact for information. After calling multiple times, call is put on hold for long time. Call is being transferred from one department to another department. For Postpaid connection information, call is internally transferred to prepaid department and prepaid department executive asks to call again to 30333333 to get connected to postpaid department as they cannot internally correct their mistake and transfer to postpaid department from prepaid department. Postpaid sim is partially blocked by Prepaid senior executive, and Prepaid senior executive again asks to call again to postpaid[protected] department to block the sim completely by generating a duplicate sim and then to deactivate. Call kept on hold and line transfers continue for an hour. When again called back to talk to manager/authoritative person, call is hung up. Even after sending an email and calling multiple times to customer care center there is no response to my request of deactivation of my postpaid reliance connection. I am still receiving bill statements. All the relevant proofs can be found in attachment. Expected Resolution : 1. Discontinue/block/deactivate my reliance postpaid connection on immediate basis. 2. No further billing of the deactivated postpaid sim. 3. Compensation for the time wasted during the customer care conversations and for the un-responsive, un-ethical and mis-managed conduct of customer care executives.

Sir, I have broadband connection having speed 4mbps, . But it is giving the speed of less than 1mbps which is creating a lot of problems. I have complained 3-4 times but they don't reply and there is no longer response. This issue is from 23 days. They only call me for billing not for reform. Kindly pay attention to the complaint.

Congratulation! 3G289 has been successfully activated on your phone.Thank You. Reliance I got this sms on 14/08/2015 at 9:27pm and when I checked my data balance at 11pm as the internet got stopped, it showed me that the net balance is 0 mb. I got shocked. So i called up customer service. Mr. Salim picked up the call and told me that the system is on up gradation and he cannot check the details. He asked me to call back after some time. I asked him how much time it will take, but he refused to answer the same and told me that he don't have idea. So I asked him to give call to senior but he told that they don't have any senior at night? Really? What kind of customer service is this? So if there was no senior person over there, i doubt was the system really on upgradation? Or Mr. Salim was just wanting to wrap up the call? Also he was shouting at me as if I am the customer service representative and he is my customer. Wow. Great example of customer service!!!. So now he gave me time of 1 and half hour to call back. So i asked what if the system does not get start till then? He asked to call back in morning. It means I have to wait for 10-12 hours more even though I have paid you 289 bucks and Reliance have slept on it..So now I asked Mr. Salim what compensation will I get for this loss and this harassment. He told that he cannot tell me as system is on up gradation. nonsense. Why is system needed to answer this silly question? Congratulation! 3G289 has been successfully activated on your phone.Thank You. Reliance I got this sms on 14/08/2015 at 9:27pm on my number [protected] and when I checked my data balance at 11pm as the internet got stopped, it showed me that the net balance is 0 mb. I got shocked. So i called up customer service. Mr. Salim picked up the call and told me that the system is on up gradation and he cannot check the details. He asked me to call back after some time. I asked him how much time it will take, but he refused to answer the same and told me that he don't have idea. So I asked him to give call to senior but he told that they don't have any senior at night? Really? What kind of customer service is this? So if there was no senior person over there, i doubt was the system really on upgradation? Or Mr. Salim was just wanting to wrap up the call? Also he was shouting at me as if I am the customer service representative and he is my customer. Wow. Great example of customer service!!!. Son now he gave me time of 1 and half hour to call back. So i asked what if the system does not get start till then? He asked to call back in morning. It means I have to wait for 10-12 hours more even though I have paid you 289 bucks and you have slept on it. I cannot send sms of INDEPENDANCE DAY as well. Why? Cz you guys cheated. So now I asked Mr. Salim what compensation will I get for this loss and this harassment. He told that he cannot tell me as system is on up gradation. Why is system needed to answer this silly question? Next day, I called up customer service number again at 11:57am and this Mr. Ranjit picked up my call and as soon as I told him the query, can u guess what did he say...'Sir, system is on updation!' My Goodness what kind of system us this which needs more than 10 hours to get update??? Thank god you are not the only one telecom service in Mumbai. Also he told me that ' Agar aap subah call karte to ho jata abhi phirse updation chalu hai'. I asked him to put me on hold and resolve the matter once system starts working, but he refused to do so and disconnected my call. Now my question is do you guys really care of your customer. If yes then i want a full explanation on these two representative's behavior and i want to know what actions will be taken. Next day I called up customer service number again at 11:57am and this Mr. Ranjit picked up my call and as soon as I told him the query, can u guess what did he say...'Sir, system is on updation!' My Goodness what kind of system us this which needs more tha 10 hours to get update??? Thank god you are not the only one telecom service in Mumbai. Also he told me that ' Agar aap subah call karte to ho jata abhi phirse updation chalu hai'. I asked him to put me on hold and resolve the matter once system starts working, but he refused to do so and disconnected my call. Now my question is do you guys really care of your customer. If yes then i want a full explanation on these two representative's behavior and i want to know what actions will be taken. And moat important what about my query. It's not yet resolved. After this I searched the email id of nodal officer and sent emails twice on comnodalofficer.[protected]@relianceada.com[/email] but didn't got any reply yet neither from customer service department nor from the nodal officer and I am still waiting my internet to get activate. I think the system is still on updation. I want this problem to be solved ASAP and I want compensation as well for this harassment.

I have applied for Reliance broadband combo plan CAF NO: [protected] in Ahmedabad, the name of sales person is Imran Malik collected documents and cheque on 5th August 2015 and promised to get the installation done in 2 days. But after 2 days he told me to call his manager Sandeep Khetia and he was not receiving any call. In 2 days cheque has been cleared and now they were not even answering to any call.

Send them few mails and no reply. Now they are telling me installation may take more than 1 month. I told them to cancel my connection and return my cheque. There are no instructions how i will get my cheque back.

I have recharged on [protected] for RS 74. On this i got 1gb data with 5 days validity. I also got additional 650mb( validity 9 days ) and 500mb( validity 15 days ) data, as send to me through the message. When i checked my data on 55333 it shows that you have 1667.55mb data only. I should have got approx 2170mb(1020+650+500mb) data. So, i want the remaining data back on my number. if you are gonig to contact me please call at this number [protected].

Hello, My issue is this why customer care associate had confirmed at the rearchging time that it free calling will work till 13th of august 2015, and afterwards reliance deducted my complete rs 136 balance on 13th of aug, why it given the wrong information, i have the voice recording of that conversation that i will put in the consumer court. Reliance is doing twice time with my account, just let i am taking this matter to the court and i will put all proof in front of him. Thank you

Dear Person concerned, i got charged for a VAS of Rs 10 on 19/08/2015. Please waive the charge asap. I am facing repeatedly deduction from last few days. Although i got refund each time after complaining but that is keeping my inbox fill and its not permanent solution for it. Details of deduction from last week are following: (4th July) Reliance=[protected] (5th July) Reliance=[protected] (20th July) Reliance=[protected] (22nd July) Reliance=[protected] (7th August) Reliance=[protected] (12th August) Reliance=[protected] (15th August) Reliance=[protected] (18th August) Reliance=[protected]

Dear Sir, I am mahesh Kumar, Mob No-[protected]. I am facing lot of problems since a long time. Today Reliance deducted my main balance by Rs. 22/- and it has happened many times in past. I am totally disappointed from these types of things. I am continuously trying to call customer care number, but never connect to reliance. Please solve my problm.

Dear sir I am using reliance netconnect dongle since last1 year and my no is [protected]. postpaid.last month i chang conection postpaid to prepaid in borivali mumbai reliance store.but conection chang reliance netconnect dongle to RIM SIM (how is posibal).and my net speed is slow and i call to call center to complaing to slow net. call center parson tell me is it not dongal is it RIM SIM .than i go to borivali mumbai reliance store i tell this problam to store manager .he mail 2 time to reliance for this mater.but till today my problam is not short out.plz help me for this meeter. i have onlie line business and i have not happy to reliance netconnect.servies. i am wating for posative reply.

Dear Reliance Customer as per your SR. No.[protected] Waiver of Rs23 is posted in your AC and requested VAS pack has been deactivated. Dear sir, As per your above statement my deducted balance has not, been transfer until now. So plz provide as soon as possible.

My no is [protected]. Before some days I purchase this number and I m very disappointed with your service. There is no network coverage and 3G internet is also not running at this no. Very bad experience with reliance. My Vodafone no was much better from this. Solve my problem otherwise I will go with my old vodafone no. I ll throw this sim i[censored] ll not solve my problem.

I am sahil bharadwaj. my micromax canvas model has been stolen. i was using the reliance sim in the same. Could you please immediately block my Mobile no. [protected]. Please update me once you will block it.

Thanks
SAHIL BHARADWAJ
Mob: [protected]

Actually, i had a connection of reliance broadband net connection in past year but due to bad service from the company, i terminated my connection.The problem is they are still sending me bills regarding the connection.i complain about that but they didn't take any further actions and also i got a call from some lawyer from Delhi high court to pay the bill.And they are generating some fake bills.Please take action regarding this.