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Reliance Digital

[Resolved]  Reliance Digital — A/c no.[protected] service calls pending since january 2015

Address:560100
Website:Set Up Box supplied is not working

As you can see I have got the Reliance TV Digital Set Up Box installed last June by paying subscription for a whole ONE YEAR. Since January this year beginning I have made multiple calls to the Customer Care Center notifying that the Set Up Box is not work and I am unable to view the Programmes.

Till today the fault is pending and NOT ONCE a Service Engineer/Technician has visited my home to replace / rectify the unit which is STILL UNDER WARRANTY.

I therefore, demand a replacement of the SET UP BOX immediately and also extend the Subscription by another 5 months.
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Aug 5, 2021
Complaint marked as Resolved 
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Comments

Dear Raman,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Reply
Dear Raman,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications
Reply
Dear Raman,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications
Reply

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