Reliance Digital Complaints & Reviews

I just bought a wireless headset from reliance digital. They didn't have any demo pieces, so i bought it without checking it. Now am not happy with the experience and they say they don't accept returns after opening the pack!! I didn't even leave the store!!

It's like they don't even care about customer satisfaction. All the online stores are accepting returns. You can't they? I just want to buy a different product!

My washing machine (Reconnect rhwt 6201) got repaired on 01/12/18 and i registered a complaint on 03/12/18. My service request number is [protected] mine is a paid service.
The technician came on 11/12/2018 (After a week) and informed that the drain valve has to be replaced. Till today (12/01/2019) the problem is not rectified.
On repeatedly calling and following up, i came to know that they don't have a spare and new one has to bought. Even after receipt of spare they failed to attend my problem.
What makes me irritated is that they give false information and keep procrastinating the work. Its been almost 50 days. Pathetic service. I regret purchasing this product from reliance. I would not recommend anyone for your products and service. Only the customer care are responding and the service is very very poor. The brand name is being spoiled by the local service people in visakhapatnam. Highly disappointed and unsatisfied. I request the concerned to take corrective action without fail.
I wonder that how would be the free service if the paid service itself is so poor.

I purchased the above new geyser from hanamkonda branch of warangal. Technician from your company attended for installation. He found that the cold water and hot water inlet were faulty and opened the new set inspite of repeated request for replacement of a new geyser. He has installed the geyser in spite of asking for a new geyser. The installed geyser is leaking in spite of repair from the technician side. Hence i request you to kindly advice for replacement. This is causing a lot of dissatisfaction and resentment from my side for not heeding to my request - vidyasagar

Hi i purchased refregirator from reliance and billing person has made error in billing part so transaction was made reversed and it was more than 20 days i didnot receive amount in my bank account... Very poor customer service reliance is providing... Irresponsible staff... Make sure i would receive my amount as earlier as possible.. Please contact me on [protected]

Date 4th january, 2019
This complain is about reliance degital, mhatre bridge, erandwane, pune. Contact details - [protected].
Problem statement
I purchased above product (Tv) in november, 2016 with 2 years lg warranty and 1 year comprehensive reliance warranty. I started facing wi-fi disconnection issue in january 2019. At this time 2 year lg warranty was over and my tv was under reliance warranty. When i contacted reliance for the resolution of the issue, they mentioned that product warranty is expired. There was only 1 year warranty from lg and after its expiration reliance warranty started and it expired in november 2018. I was shocked as at the time of purchase all the guys sitting at payment counter told me that lg 2 years and ril 1 yr warranty. They were asking for bills/invoices. How one can keep invoices for 2 years. Ril has my mobile number, and they could see my details in their system, still they forwarded my complaint to lg and they started asking money because 2 year warranty was over. Now after 4 days there is no resolution of the tv problem rather they are still discussing about my warranty period. I have submitted all i have, but still the tv issue is not resolved. Unnecessarily they are harassing the customer. The problem is with their records, they maintain at there end. If this issue is not resolved then i need my money (7500) back, which i paid for extended warranty.

Dear sir,
Sir i found a job for online form filling on clickindia portal and called a person [protected] for more details he said his name is aryan and he told me that i need to fill 1000 forms in 10 days and per form they are giving 20 rupees. He sent me an agreement without notifying me that if i failed i need to pay money and asked me to do online sign for the agreement. When i read the agreement i come to know about this and i called the person again but he said he can't do anything and i need to work. But i cannot complete the task and then i need to pay 5200 rupees. To they sent me a message as a legal notice by the lawyer shrikant and threating me to be in a big loss of money if i didn't pay 5200 to company. When i checked in the agreement date is mentioned for august 2018 and i signed it on 27 december 2018. I am not sure whether the agreement is fake or real but they are threating me. Please help me on this. Their helpline number is [protected] and their helpline mail id is helpline. [protected]@gmail.com.
Advocate number is. [protected]
Please help me asap

I purchased my laptop in reliance digital in marradpally secunderabad. I was informed that 2000 rupees cash back will be credit back to my account with in 90 days and there was no cash back till date. I have contacted the axis bank as well regarding this issue. Axis bank was just helpless and they're asking us to contact reliance digital now. Please get back to me as soon as possible about this issue.

I have purch mixer grinder in reliance digital in vashi navi mumbai. 7 month completed. My mixer jar cap has broken when i went there to replace the jar. The salesman in that store in very disrespected full manner he has spoken with me. While saleing time the saleman tell us if any problem is there you just bring that product in store we will replace that product. While i went there they told that we have not told that thing.
In short the reliance digital cheating the customer.

I'm a student and recently got form filling home based work from digital services. While doing work it was showing error and for help i called their team and none of the team member was picking call but when the time limit finished they started calling and demanding for money and now continuously blackmailing by using fake advocate and asking for money again and again.

The manger is too adamant and refusing to create a bill of product MacBook Pro. The manager refuses from giving it on the price displayed. This is very disrespectful for a consumer coming to buy a good product for MN Reliance Digital. The consumer disrespect is not appreciated for company like reliance. This is the Lower Parel branch in palladium mall.

I have a 32 inch reconnect led tv which was purchased 2+ years back. Now the display is coming only intermittently but the sound is coming right. We never had this problem before. Only after using it for 2 years we had this problem. We checked the cable and checked it for loose connection also.in the start the reliance reconnect logo is coming and after that it goes off. Only intermittently for a second the picture is coming up.

I have purchased tow sharp tv's from the reliance digital santa cruz store in mumbai on oct 19, 2018. The 50" tv started giving problems from day 10 and inspite of repeated complaints this problem persists. The volume of the tv does not work from any hdmi ports. I have insisted the tv be changed but reliance digital insists on changing the other board.
I will be escalating this issue furthe in the requisite forums and with the manufacturer since i would like this tv be replaced.

Name of the person who attended me was neha. She was very slow in the process as if she is not at all interested. Very poor service. The process ideally takes 10 mins but she took 45 mins. Total waste of time and no polite customer service. Pathetic. A company like reliance should definitely filter out these sort of employees. If the company will keep giving these kind of services to consumers they will sooner or later have to pay for it by losing there customers. The thing called as customer service should ideally be the motto of the company.

Hello,

2 days back i have purchased oppo a7 cellphone from reliance degital and now i want to return my cellphone and want to buy another one but the guys in the store are not behaving properly and upon asking them to talk to manager everyone is saying i am manager here. This is how these guys treating the customer, it's ridiculous. I want immediat response on this issue.

Thanks and regards

Bhupendra singh
+91 [protected]

Hi,

It's pradeep mr, i ve bought some product (Sony sound bar) in jp nagar raliance digital store. After installation the sounds not feeling comfort where i eard in store for a sample. So that i ve made a compliant for a sound confirmation, but unfortunately ur resq or costumer service executives are not supposed to helping me out. Total 3 times i ve raised the complaint honorable. So please suggest them to give good nd valuable service to costumer. So i need to resolve as soon as possible or else i ll make the complaint against reliance digital store in jp nagar bangalore

Regards
Pradeep mr

I was given form filling work of 1000 forms in 10 days by digital services on 14/12/18 . As per the agreement i have to give a charge of Rs 5200 if I cannot complete my work. As I i was not able to complete in the given time they sent me a message to pay Rs 13580 or else legal actions will be taken against me. I told the person Ashok Desai who claimed to be an advocate that the agreement shows Rs 5200 penalty and you are mailing penalty charge of Rs 13580. He told me that it is written in the agreement but there is nothing like that in the agreement. I told him that I will not pay that exceeding amount. He told me that he will fike a legal case against me. I got the number of the case today which is 4454587. While searching nothing showing. Can anyone tell me what to do next.

They were calling me alwasy to pay money otherwise you will have to come court. They were sending mails, messages, calls always and threatining me to pay the money otherwise you will be having big loss of money like that.[protected] he is the one who called me alwasy name aloke varma that was showing in true caller and they had a fake advocate calling me to pay the amount

Sir, as per advertisement published in toi, lucknow dt.25.12.18. L went to relience digital store, wave mall, gomti nagar, lucknow today i. E. On 25.12.18 for purchasing 32 inch led tv with offer sound bar. But store executive decliend to deliver the sound bar system with tv, further he added that delivery of sound bar system will take at least one month. So, i dropped the idea of purchasing but wasted my valuable time.

Reliance reconnect window ac 1.5ton review-

Pathetic product. It is so noisy that one can't sleep in that room. There is also a pungent smell whenever ac is switched on. Raised issue with their technical team twice, but their support was of no use.
Automatically recieving msgs from their end that service got completed properly and tickets getting closed

Hi,

Invoice Number - 000425

Mobile Number - [protected]

This e-mail is in reference to the recent purchase of I-phone XR 128GB. My experience with Reliance Digital has been very disappointing post purchase of the product.

I had walked into the store on 08/12/2018 to look at I-Phone models to gift my wife for her birthday which was due on 11/12/2018. She has been an Apple user since last 2 years and she was keen to get another model of same make. I initially saw the I-phone 7 but didn’t find it worth while spending around 40K especially for a 2 year old model. Post which i saw an I-phone 8 for 58K which was released 1 year back however I-phone XR was just displayed next to it .I took the decision to go for one since the difference was 20K from i-phone 8 and my wife could have the latest model rather than 1 or 2 years old. With such expensive phone, expectations of quality also increase. It was a Surprise for her for her birthday and so we freezed for I-phone XR 128GB which was a good deal compared to I-Phone XR 64GB for a difference of 1200/- approximately.

The sales man from Apple Mr. Sajid said that they have to open the box to check if any physical damage is existing or any technical fault while operating the phone before i could take it home but i was initially hesitant in doing so because it was a gift and i wanted my wife to open the box rather than it being opened earlier. However I agreed because there wasn’t any better option available at that time. The Phone was switched on without SIM and activation was done at the same time because apple will not allow otherwise. No SIM was inserted.

We took the phone back home and i decided to gift her on same day which was 08/12/2018 since it was a weekend and she can have time to set up the phone rather than on working day because we both are working professionals. She didn’t do anything on that day because it was too late. She set up her phone on Sunday majorly regarding apps and backups. The calls made on Sunday were minimum since it wasn’t a working day [Maximum calls are made to each other]. At the most a few calls must have been made to her mom which don’t last long.

We then started using the phone extensively from Monday onwards and we noticed that her voice was going off for few seconds on almost every call whether it was me or anybody else from her work place where we couldn’t hear her. I thought that it would have been network issues and so we decided to try out and give a chance the next day. Entire day Tuesday we faced the same issue and this became very evident because it was her birthday and she was getting calls from friends and relative and almost every call was the same issue where her voice just cuts off while conversing. Since i was working on Tuesday, we had decided to go out for Dinner with family on this occasion however we decided to report the same post coming back from work because i didn’t want to hold this issue for long and thought of reporting it immediately. We stay 15 minutes away from Borivali apptronix [Shimpoli] not knowing that it was shut down operationally due to renovation. We decided to address this issue and then head for dinner with family.

So here’s where the entire trauma started. I visited the apptronix [Shimpoli] store at around 8 pm approx on Tuesday [On her Birthday] rather than going to POS initially. The staff there tells me that the service centre is shut and i got to visit the service centre in Malad which is 13KM away one way and it was closed for that day. So coming and going would take me over an hour on any day from home. I wasn’t happy with it because it would delay my reporting of the issue, the sales staff at the store got me connected to the contact center advisor over the phone. I explained the entire problem to him and he asked me few questions to understand the problem as well assuring me that he will help. Until 24 Minutes it was fine, but after that this problem persisted with the agent on the call where my voice went off since i was talking on the i-phone. He realised that this happened couple of times which he admitted and i also asked him to mention in the notes. He asked me to go to the service centre for diagnosis but i wasn’t happy because it wasn’t nearby and i was working the next day and had my evening classes from 6.30 to 9.30 pm. So i asked him that if this problem has been diagnosed and I’ve reported this within 2 days from using the phone, why it couldn’t be exchanged being faulty. Who would want to visit a service centre in 2 days after spending approx 78K for the phone and 10K for the insurance. So i told the advisor on the phone to hold until i reached POS which was 2 minutes away so he can tell them about the issue he faced on the call because i wasn’t getting any assistance but obvious being because they were sales staff at apptronix store. So we reached the POS and i handed over the phone to Sajid to talk to the advisor because he kept repeating the same issue over and over again by telling me to visit the service centre. Sajid and he agreed to do the troubleshooting over the phone by taking remote access and after troubleshooting, the advisor said that everything is fine and nothing is wrong in spite he facing the issue on the call post 24 minutes. So there is something wrong due to which he experienced the problem but found nothing in diagnosis. I countered the fact that how can anyone understand that the part is faulty over the phone by taking remote access but Sajid said that all tools are available to understand this. This call lasted over an hour with the advisor of apple technician and the advisor said to change the SIM. I had advised them that SIM has been changed 4 months back since my wife lost her old I-phone 6.So the call ended after an hour agreeing to change the SIM. I then tried explaining the staff that this couldn’t be the problem of SIM since we faced no issues on old phone prior to buying this one but they said to try this out. Sajid inserted a replacement SIM in the phone and made a call to his colleague to experience the problem. I then argued, how will i prove this when it happens at any time of the call and how long should i hold the phone and keep talking to prove it. So Sajid said that he will keep talking to his colleague on my behalf. He spoke for 10 minutes randomly about everything but this couldn’t go like this for long time. Then I came on the call and started explaining him everything thinking that we have some content to talk and he can understand my problem since we speaking continuously. This call went for 30 minutes waiting to prove my point, but nothing was experienced that time. We spent almost over 2 hours on her Birthday sorting this out instead us going out as a family and spending some family time. So he advised me to change the SIM and get back to him if this issue persists .Finally we then headed back from there around 10.30 post getting nowhere. 2 hours and 30 minutes spent on her birthday with staff of apple and reliance.

My wife then changed the SIM on Wednesday [Next day] and this issue prevailed where we couldn’t hear her satisfactorily. I started recording calls to prove my point. The staff from store Mr. Nanasaheb called after 2 days to check if it persists. I informed him that the issue is still persisting and will come on Sunday since it’s my only off in that week. Since we both were working until Saturday and i had my classes until 9.30, I decided to go back on Sunday reporting this issue where changing of SIM wasn’t the solution. I played my recordings with Tousif Mujawar [Reliance Department Manager], Nansaheb [RD Staff], and one more person who joined in but didn’t get his name .They also realised that her call quality wasn’t as great as mine .I then defended my conversation that it’s been over a week since I’ve this phone and i can’t talk properly with her and none of them could take a decision to resolve my issue. They called the service center representative from Malad Infinity centre and he said to come next day after my work. The store people said that the service centre will authorise an exchange by issuing a letter and then the reliance digital store will replace and that is the only way. This is the policy as per apple and they can’t do anything. So I finally decided to go there after my work being upset with entire way the matter has been dealt. The store people said that they will take the phone on my behalf but that person wouldn’t have been able to express what I’ve gone through and also play the recordings to prove the same. So it had to be me to go there the next day. It wasn’t like any physical issue which could be proved easily.

Now comes the 3rd day of explaining this issue to another person. I visited the Infinity service centre at around 7.30 pm on Monday after my work. I spoke to Vijay who attended and peacefully explained the situation and also played the recording. He initially told me that there is a problem with Vodafone network not realising that if Vodafone had this issue, it would happen on old phone as well which was switched on Monday to take this I-Phone to the service station. This day i faced no problems talking to my wife when old phone was being used. Vijay now agreed that there is a problem with the phone. This contradicts with the person who diagnosed over the phone saying that everything is fine which was the precise argument on the point that how can someone check physical parts over the phone on Tuesday by running some steps of diagnosis through remote access. Vijay said that it’s been 8 to 9 days and as per his policy he can only book for repairs. I then counter argued that when I’ve complained on Tuesday where the ticket number was raised, why couldn’t that be sufficient. He tells me that his policy says that it can be replaced [If phone is faulty] only within 48 hours. How would you expect the consumers to know about your policy of 48 hours? . Vijay then got Mr Pritesh who was a manager to attend. I explained this to him from the start. He said that he can’t go beyond the policy which is booking of handset for diagnosis irrespective of what happened on Tuesday and Sunday. So I advised him either take a call or let the Reliance store own up in resolving my issue. Both parties stood at their policies [One who required a letter to exchange and one who couldn’t exchange due to over 48 hours and wouldn’t issue a letter].I called reliance digital along with Pritesh and me and placed the call on loudspeaker. I argued with Tousif that since i came on Tuesday on my wife’s birthday, why wasn’t this policy of 48 hours explained to me. He said that he had suggested me to go to the service center for diagnosis. Now there is a difference when somebody says Diagnosis Vs Exchange. Both these words have different interpretation. This argument went on until 10.30 pm with no parties taking ownership of a faulty device and both going only as per each other’s policy .During the call, Pritesh went somewhere inside couple of times leaving only me to fight my case. Moreover he said that it will go to Bangalore for procedures. Now i have got to send this Phone to Bangalore and be without this device for 8 days. I’ve clearly instructed them not to repair the phone because I wouldn’t accept a faulty device after spending a fortune on it.

It just doesn’t go down well if you have spent 90K including insurance and you have to visit a service centre in the same week due to faulty device. Moreover there wasn’t any service centre close by and no ownership from either party to take control of this dilemma. The diagnosis centre is in Bangalore and this leaves us without the device for that many days. I’m sure that none of you would like to go through this situation immediately after purchasing the handset.

I visited again on 21st Dec where they were not allowing me to cancel my Emi from Bajaj .

I’m expecting someone to take responsibility of this situation and resolve by replacing it.