Reliance Digital Complaints & Reviews

Sir, as per advertisement published in toi, lucknow dt.25.12.18. L went to relience digital store, wave mall, gomti nagar, lucknow today i. E. On 25.12.18 for purchasing 32 inch led tv with offer sound bar. But store executive decliend to deliver the sound bar system with tv, further he added that delivery of sound bar system will take at least one month. So, i dropped the idea of purchasing but wasted my valuable time.

Reliance reconnect window ac 1.5ton review-

Pathetic product. It is so noisy that one can't sleep in that room. There is also a pungent smell whenever ac is switched on. Raised issue with their technical team twice, but their support was of no use.
Automatically recieving msgs from their end that service got completed properly and tickets getting closed

Hi,

Invoice Number - 000425

Mobile Number - [protected]

This e-mail is in reference to the recent purchase of I-phone XR 128GB. My experience with Reliance Digital has been very disappointing post purchase of the product.

I had walked into the store on 08/12/2018 to look at I-Phone models to gift my wife for her birthday which was due on 11/12/2018. She has been an Apple user since last 2 years and she was keen to get another model of same make. I initially saw the I-phone 7 but didn’t find it worth while spending around 40K especially for a 2 year old model. Post which i saw an I-phone 8 for 58K which was released 1 year back however I-phone XR was just displayed next to it .I took the decision to go for one since the difference was 20K from i-phone 8 and my wife could have the latest model rather than 1 or 2 years old. With such expensive phone, expectations of quality also increase. It was a Surprise for her for her birthday and so we freezed for I-phone XR 128GB which was a good deal compared to I-Phone XR 64GB for a difference of 1200/- approximately.

The sales man from Apple Mr. Sajid said that they have to open the box to check if any physical damage is existing or any technical fault while operating the phone before i could take it home but i was initially hesitant in doing so because it was a gift and i wanted my wife to open the box rather than it being opened earlier. However I agreed because there wasn’t any better option available at that time. The Phone was switched on without SIM and activation was done at the same time because apple will not allow otherwise. No SIM was inserted.

We took the phone back home and i decided to gift her on same day which was 08/12/2018 since it was a weekend and she can have time to set up the phone rather than on working day because we both are working professionals. She didn’t do anything on that day because it was too late. She set up her phone on Sunday majorly regarding apps and backups. The calls made on Sunday were minimum since it wasn’t a working day [Maximum calls are made to each other]. At the most a few calls must have been made to her mom which don’t last long.

We then started using the phone extensively from Monday onwards and we noticed that her voice was going off for few seconds on almost every call whether it was me or anybody else from her work place where we couldn’t hear her. I thought that it would have been network issues and so we decided to try out and give a chance the next day. Entire day Tuesday we faced the same issue and this became very evident because it was her birthday and she was getting calls from friends and relative and almost every call was the same issue where her voice just cuts off while conversing. Since i was working on Tuesday, we had decided to go out for Dinner with family on this occasion however we decided to report the same post coming back from work because i didn’t want to hold this issue for long and thought of reporting it immediately. We stay 15 minutes away from Borivali apptronix [Shimpoli] not knowing that it was shut down operationally due to renovation. We decided to address this issue and then head for dinner with family.

So here’s where the entire trauma started. I visited the apptronix [Shimpoli] store at around 8 pm approx on Tuesday [On her Birthday] rather than going to POS initially. The staff there tells me that the service centre is shut and i got to visit the service centre in Malad which is 13KM away one way and it was closed for that day. So coming and going would take me over an hour on any day from home. I wasn’t happy with it because it would delay my reporting of the issue, the sales staff at the store got me connected to the contact center advisor over the phone. I explained the entire problem to him and he asked me few questions to understand the problem as well assuring me that he will help. Until 24 Minutes it was fine, but after that this problem persisted with the agent on the call where my voice went off since i was talking on the i-phone. He realised that this happened couple of times which he admitted and i also asked him to mention in the notes. He asked me to go to the service centre for diagnosis but i wasn’t happy because it wasn’t nearby and i was working the next day and had my evening classes from 6.30 to 9.30 pm. So i asked him that if this problem has been diagnosed and I’ve reported this within 2 days from using the phone, why it couldn’t be exchanged being faulty. Who would want to visit a service centre in 2 days after spending approx 78K for the phone and 10K for the insurance. So i told the advisor on the phone to hold until i reached POS which was 2 minutes away so he can tell them about the issue he faced on the call because i wasn’t getting any assistance but obvious being because they were sales staff at apptronix store. So we reached the POS and i handed over the phone to Sajid to talk to the advisor because he kept repeating the same issue over and over again by telling me to visit the service centre. Sajid and he agreed to do the troubleshooting over the phone by taking remote access and after troubleshooting, the advisor said that everything is fine and nothing is wrong in spite he facing the issue on the call post 24 minutes. So there is something wrong due to which he experienced the problem but found nothing in diagnosis. I countered the fact that how can anyone understand that the part is faulty over the phone by taking remote access but Sajid said that all tools are available to understand this. This call lasted over an hour with the advisor of apple technician and the advisor said to change the SIM. I had advised them that SIM has been changed 4 months back since my wife lost her old I-phone 6.So the call ended after an hour agreeing to change the SIM. I then tried explaining the staff that this couldn’t be the problem of SIM since we faced no issues on old phone prior to buying this one but they said to try this out. Sajid inserted a replacement SIM in the phone and made a call to his colleague to experience the problem. I then argued, how will i prove this when it happens at any time of the call and how long should i hold the phone and keep talking to prove it. So Sajid said that he will keep talking to his colleague on my behalf. He spoke for 10 minutes randomly about everything but this couldn’t go like this for long time. Then I came on the call and started explaining him everything thinking that we have some content to talk and he can understand my problem since we speaking continuously. This call went for 30 minutes waiting to prove my point, but nothing was experienced that time. We spent almost over 2 hours on her Birthday sorting this out instead us going out as a family and spending some family time. So he advised me to change the SIM and get back to him if this issue persists .Finally we then headed back from there around 10.30 post getting nowhere. 2 hours and 30 minutes spent on her birthday with staff of apple and reliance.

My wife then changed the SIM on Wednesday [Next day] and this issue prevailed where we couldn’t hear her satisfactorily. I started recording calls to prove my point. The staff from store Mr. Nanasaheb called after 2 days to check if it persists. I informed him that the issue is still persisting and will come on Sunday since it’s my only off in that week. Since we both were working until Saturday and i had my classes until 9.30, I decided to go back on Sunday reporting this issue where changing of SIM wasn’t the solution. I played my recordings with Tousif Mujawar [Reliance Department Manager], Nansaheb [RD Staff], and one more person who joined in but didn’t get his name .They also realised that her call quality wasn’t as great as mine .I then defended my conversation that it’s been over a week since I’ve this phone and i can’t talk properly with her and none of them could take a decision to resolve my issue. They called the service center representative from Malad Infinity centre and he said to come next day after my work. The store people said that the service centre will authorise an exchange by issuing a letter and then the reliance digital store will replace and that is the only way. This is the policy as per apple and they can’t do anything. So I finally decided to go there after my work being upset with entire way the matter has been dealt. The store people said that they will take the phone on my behalf but that person wouldn’t have been able to express what I’ve gone through and also play the recordings to prove the same. So it had to be me to go there the next day. It wasn’t like any physical issue which could be proved easily.

Now comes the 3rd day of explaining this issue to another person. I visited the Infinity service centre at around 7.30 pm on Monday after my work. I spoke to Vijay who attended and peacefully explained the situation and also played the recording. He initially told me that there is a problem with Vodafone network not realising that if Vodafone had this issue, it would happen on old phone as well which was switched on Monday to take this I-Phone to the service station. This day i faced no problems talking to my wife when old phone was being used. Vijay now agreed that there is a problem with the phone. This contradicts with the person who diagnosed over the phone saying that everything is fine which was the precise argument on the point that how can someone check physical parts over the phone on Tuesday by running some steps of diagnosis through remote access. Vijay said that it’s been 8 to 9 days and as per his policy he can only book for repairs. I then counter argued that when I’ve complained on Tuesday where the ticket number was raised, why couldn’t that be sufficient. He tells me that his policy says that it can be replaced [If phone is faulty] only within 48 hours. How would you expect the consumers to know about your policy of 48 hours? . Vijay then got Mr Pritesh who was a manager to attend. I explained this to him from the start. He said that he can’t go beyond the policy which is booking of handset for diagnosis irrespective of what happened on Tuesday and Sunday. So I advised him either take a call or let the Reliance store own up in resolving my issue. Both parties stood at their policies [One who required a letter to exchange and one who couldn’t exchange due to over 48 hours and wouldn’t issue a letter].I called reliance digital along with Pritesh and me and placed the call on loudspeaker. I argued with Tousif that since i came on Tuesday on my wife’s birthday, why wasn’t this policy of 48 hours explained to me. He said that he had suggested me to go to the service center for diagnosis. Now there is a difference when somebody says Diagnosis Vs Exchange. Both these words have different interpretation. This argument went on until 10.30 pm with no parties taking ownership of a faulty device and both going only as per each other’s policy .During the call, Pritesh went somewhere inside couple of times leaving only me to fight my case. Moreover he said that it will go to Bangalore for procedures. Now i have got to send this Phone to Bangalore and be without this device for 8 days. I’ve clearly instructed them not to repair the phone because I wouldn’t accept a faulty device after spending a fortune on it.

It just doesn’t go down well if you have spent 90K including insurance and you have to visit a service centre in the same week due to faulty device. Moreover there wasn’t any service centre close by and no ownership from either party to take control of this dilemma. The diagnosis centre is in Bangalore and this leaves us without the device for that many days. I’m sure that none of you would like to go through this situation immediately after purchasing the handset.

I visited again on 21st Dec where they were not allowing me to cancel my Emi from Bajaj .

I’m expecting someone to take responsibility of this situation and resolve by replacing it.

Sir,
Kindly refer my earlier letter.
I purchased lg uhd 4k 55uk6360 on[protected]Inv. No.[protected] dated 03.12.2018) from reliance digital limited, attapur, hyderabad. At the time of purchase, i was told that warranty for 1 year for the product and additional warranty for one year for 4k ips penal. The above tv was dedlvered and installed on[protected].

However, the warranty card given by the lg was only for 1 year for the product. No additional warranty for one yea for 4k ips penal has been mentioned in warranty card.

Your sales people have cheated and misled about the additional warranty for 1 year and mis-represented/ cheated the facts of the tv.

Hence, i request that i tv may be return back 4k-55
With regards

S. Nagabhushanarao
(Snbrao)

Dear sir
This is mani varma, i purchased a micro oven from reliance digital vizianagaram ap. I asked microven for my hotel purpose but they sold domestic purpose oven which i don't know at time of purchase. My oven not working, i went to service center they didn't claim my warranty. They saying we used commercial purpose so they regretted us.

My oven placed where i bought, i deeply disturbed by your staff behaviour. They just interested our purchase not our purpose. I hope you clear my problem as soon as possible which clears in smooth manner.

Thanking you
Mani varma
[protected]

Dear sir i purchased a lg smart tv from reliance digital nacharam hyd i raise a complaint on 9th dec-18 till now no one visited in my tv have some problem i wrote a mail to reliance digital ceo mr brain bade also but no response reliance digital is cheating customers pls help to solve mi issue after one week also i didn't get any responce from them

Respected sir,

I shri. Bhabani pada bhattacharjee, bought a lenovo yoga laptop (Product serial number mp16y09c) for my daughter bijoya (Bhattacharjee) mukherjee’s official use from reliance digital store, axis mall, kolkata on 7th may 2017 by paying rs. 51, 751.79/- including 2 years of extended warranty and theft and accidental insurance (Scan copy of invoice attached). It is a shocking and painful matter that when i selected the item (Lenovo) there were no other set except demo set according to them. And they convinced me that it is absolutely working fine and is fresh only and sold me the demo set on which they gave me sales demonstration. Accordingly i bought same trusting reliance digital as a brand and their salesman's words. When i casted my doubt on demo set, then sales manager was called, who has assured me that nothing will happen and if anything takes place they will rectify it even to a replacement assured. But within a week of purchase of set, technical faults started showing up. Screen was blinking and turning red repeatedly; continuous dialogue box of dll file errors showed up, system started getting heated up a lot and also took very long time to switch on. Switching it off was also a problem as it took long to switch off. Working in ms office became critical. And also sometimes in between work system used to get automatically switch off.
I along with my daughter bijoya mukherjee took the set immediately to reliance digital store axis mall and they kept the device for 2 days for inspection and necessary compliance. But nothing happened. They gave us customer care numbers ([protected]) and[protected] for further contact and lodging the complaint. They also tried to lodge the complaint but it did not happen and they said since the route is busy so same will happen after some time. We have been trying to lodge complaint numerous times since beginning but all effort turns in vain as there is no complain register segment in customer care. However called up warranty card's customer care toll free number [protected] again to confirm them that complaint is not getting registered at[protected], upon which they said it is used for home appliances and not covering laptops and mobiles (Documents attached). We kept in touch with reliance digital for so many months in spite of my daughter’s hectic schedule and travelling but no positive approach in sorting out the matter has been initiated.
In this alarming situation neither we got any support from customer care nor from reliance digital store, axis mall, kolkata. Finally when we lodged a mailer complaint under the threat of legal action through consumer’s court, then they responded to mails and sent lenovo service official to our home towards repairing the device on 22nd dec 2017 (Supporting attached). Upon his arrival, the official confirmed of hard disk issues which he later replaced and also of other technical faults that was leading to flickering and reddening of screen (Supporting attached). Lenovo official also confirmed that our product warranty was going to expire in another 38 days that means warranty was going to expire on 29th jan 2018 (Point to note - our product was purchased on 7th may 2017 and warranty period as per warranty card given by reliance digital was of 6th may 2018). This shows that we were sold an old refurbished product. (Screenshot of supporting attached). When this fraudulent activity was informed to reliance digital, they rectified it.
The service personnel then changed the hard disk and repaired temporarily few other technical parts.
After usage of few days, again gradually problems started resurfacing as usual. I sent the video footage of problem to reliance digital person too as a proof via whatsapp. (Screenshot of chat attached). We sent a mail stating issues to reliance digital officials named arijit ghosh, amit bera and crm department. Upon which they asked me to go to any reliance digital store as lenovo warranty was already expired by that time and we can get it repaired under purchased extended warranty of reliance digital. We took the system to kaikhali branch of reliance digital as this place has been nearby to our residence. Upon receiving our laptop they kept it for repairing and then after 2 months of follow up they gave our laptop on 14th july 2018. While checking it in front of them itself the same problem arises as of flickering and reddening of screen. We then refused to take the product back and resubmitted along with adaptor to get it repaired completely (Job sheet attached along with their receiving signature). Later on 9th aug we received a mail from ms. Sahana banerjee's email id that laptop is working fine and then trusting their words again we collected it back. But in reality there was no possibility of getting it repaired as problem was persistent.
My daughter ms. Bijoya mukherjee is holding a responsible position in govt. Of india funded project and remains busy on tour to cities all over india for which she requires a laptop as to carryout data base work round the clock. She had to hire a laptop on rent @ rs. 2100/- per month for 19 months and still continues.
After spending more than half a lakh rupees if we receive this service, which is not at all acceptable and it seems to be a deliberate action of reliance digital store to sell the defective items. My daughter’s work is badly affected due to understandable inconvenience with a rented laptop/ storage device.
By the process we were harassed mentally, physically, financially and workwise. Under these circumstances we do not have any faith and trust in reliance digitals as well as lenovo manufacturer. Hence we want a compensatory refund of amount rs. 1, 26, 652/- as follows –
1. Laptop purchase charges +theft insurance charges +extended warranty charges + emi interest charges = rs. 51, 751.79/- (Invoice attached)
2. Rental charges = rs. 2100/- for 19 months (Till date plus upcoming days) = rs. 39, 900/- + (Document can be produced on demand).
3. Financial loss compensation
4. Conveyance charges = 15, 000/-
5. Mental and physical harassment charges = rs. 2, 00, 00/-

The machine is lying with us as a useless piece.

Necessary supporting documents in the form of screen shot of defects (As much possible) and invoices attached for your reference.
In case of further requirement of supporting documents, could be provided as far as possible.

Sir
I have lodged a complaint regarding repair of my reconnect top load semi auto matic
Washing machine in the month of september 2018. Your service mechanic visited and said two spares are to be changed. One will be provided by the company free of cost and the other the payment has to be made. I accepted for the propsal. He phoned and said he has ordered for spares and the machine will be repaired as soon as spares were recieved.
Each time i have contacted the customer
Care centre the reply from them is it will be done after recieving of spares. But till today the washing machine was not repaired.
My address
G venkateshwar rao
Plot no 254
Sadasiva heavens
Peddamberpet
Near outer ring road
Ranga reddy district
Cell [protected]

I have purchased jbl 2.1 speaker on 31nov 2018 and product deliver to me on 1st dec 2018 ans 2 dec i have facing issue and i report to store, store person promiss me for replacement after jbl technician observations and till date 15december i ma not gettting any positive response from store.
And managers word is too hard

I am going to destroy relinece cuatomer now

Worst service.. There is no value to the customer... I buy new lg tv in your store... The technician not responding to me at all... Even he not attending my call but he talks to other person... This is the way to treat a customer... Plzz give some bloody respect to customers... Respond to the customer feedback and problems... From now i don't want to buy anything from reliance digital..

I bought my jbl headphones in reliance digital showroom at hyderabad. I verified about the warranty details and replacement. Incase of not working i was told that replacement can be done at any showroom across india. Now oneside is not working and bengaluru showroom deny for replacement and say that it will be done only at the same place. How am i supposed to visit the same place for replacement? Horrible customer service. I was cheated saying replacement can be anywhere. I'm attaching my soft copy invoice with this. Look into this case immediately.

I purchased intex led 32 " my tv panel board is blind. So, i complaint your tall free no. And engineers will complete my tv. Now, my tv is blind i dose complaint again. But, today my tv is not repair by your engineers, not support by your service center. I call daily your center but i not satisfied hes answer. So, i dont want your tv. And i not suggest in any costumer for any intex product. Ok.

Digital services is a company worked for form filling and submitted the work within the given time but they generated QC as failed, ccross checked it but many of them are correct but marked wrong. Tried to contact them so many times but no one attended or replied to my queries or mails sent. I even called Hiba Shiekh through whom i joined the part time about this but even she is also not responding. Got calls from advocate Mayur Joshi office saying your case has been taken by us and it is filed in the court legally. To avoid all the legal charges over you they thretened and made me pay 29, 550₹ and 27950₹. It is a huge amount as a student. Even they took penalty charges 5200₹. Please no one fall into the trap, Even after doing all this i dud not recieve NOC certificate. Please help me . Please no one fall into the trap. Please help me get my money and NOC certificate.

Sir,

I purchased lg uhd 4k 55uk6360 on[protected]Inv. No.[protected] dated 03.12.2018) from reliance digital limited, attapur, hyderabad. At the time of purchase, i was told that warranty for 1 year for the product and additional warranty for one year for 4k ips penal. The above tv was dedlvered and installed on[protected].

However, the warranty card given by the lg was only for 1 year for the product. No additional warranty for one yea for 4k ips penal was mentioned in warranty card. Your sales people have cheated and misled about the additional warranty for 2 years.
Yours sales people completely mis-represented/ cheated the facts of the product.

Hence, i request that i tv may be return back or replace with other tv

Since last week I notice a thin black line on the left side of the screen extending from top to bottom. The line is better marked when the screen display colour is light. Such line is not noticed when the display relates to black objects.

Please repair or replace or refund cash as you feel appropriate.

My invoice detail is as follows -

/home/ubuntu/Desktop/Downloads/JPOS_Invoice_Report_ LED Mr. Mishra.pdf
Reliance Retail Limited
Anchor Store Unit No. 2
Magneto Mall, Labhandi
GE Road, NH 6, Raipur
Ph No :[protected]
CIN NO: U01100MH1999PLC120563
Website:www.relianceretail.com
Tax Invoice
[protected][protected]
--
Customer Address:
SHRIKANTA MISHRA
Flat No: 1
Flr No: MAGNETO
Wing: MALL RELIANCE
Bldg: DIGITAL 1FLOOR
Soc: .
Sec/Loc: RAIPUR
Plot No: .
Street: .
Area: RAIPUR
City: RAIPUR
State: CHHATTISGARH
PinCode: 492001
Contact# [protected]
[protected]@GMAIL.COM
Relationship ID: [protected]
[protected][protected]
--
your tech expert
ID: 60394437
[protected][protected]
--
Place of Supply State Code: 22 CG
Customer Type : URD
Supply State GSTN Number:
22AABCR1718E1ZZ
[protected][protected]
--
ItemName Qty Amt
(Rs)
HSN/SAC
[protected][protected]
--
Reconnect 55U5570 1EA
39990.00
EAN#:[protected]
Delivery Location : DC
Del. DateTime: 27/01/2018 10:00-22:00
LCD-P-R-D 1EA
0.01
EAN#:[protected]
BALANCE DUE 39990.01
DR/CR CARD x[protected].01
CardNumber:xxxxxxxxxxxx3722
AuthCode:705012
Items Purchased = 2
GST RECEIPT SUMMARY
[protected][protected]
--
HSN/SAC Tax Taxable Tax
Total
Rate Amount Amount
Amount
[protected][protected]
--
998715 0.01 0.00
0.01
CGST 9.00% 0.00
SGST 9.00% 0.00
[protected][protected]
--
[protected].19 8747.81
39990.00
CGST 14.00% 4373.91
SGST 14.00% 4373.90
======================================
==
TOTAL: 31242.20 8747.81
39990.01
======================================
==
THANK YOU
C#60358698 Dt: 26/01/2018 22:40:27
S#8681 Txn#31 R#108
PaymentRefNo#[protected]
Tax Invoice#[protected]
[protected][protected]
--
[protected][protected]
--
DIGITAL ASSIST
YOUR HAPPINESS IS OUR PRIORITY:)
If not happy, we will make it right.
Call:[protected]
Email:[protected]@ril.com
[protected][protected]
--
AMOUNT INCLUSIVE OF APPLICABLE TAXES
Cheques are subject to realization and
All Disputes are subject to Mumbai
Reliance Corporate Park,
cheque realization.
goods will be delivered only after the
Jurisdiction only.
**************************************
**
GSTN #: 22AABCR1718E1ZZ
[protected][protected]
--
[protected]
10.0.4 : OK
[protected][protected]
--
Region MP
City RAIPUR
Store No 8681
Store Name Magneto Mall Raipur
Trans Date[protected]
POS No 108
Trans No 31JPOS Invoice Report
Receipt
Reliance Retail Limited
Anchor Store Unit No. 2
Magneto Mall, Labhandi
GE Road, NH 6, Raipur
Ph No :[protected]
CIN NO: U01100MH1999PLC120563
Website:www.relianceretail.com
Tax Invoice
[protected][protected]
--
Customer Address:
SHRIKANTA MISHRA
Flat No: 1
Flr No: MAGNETO
Wing: MALL RELIANCE
Bldg: DIGITAL 1FLOOR
Soc: .
Sec/Loc: RAIPUR
Plot No: .
Street: .
Area: RAIPUR
City: RAIPUR
State: CHHATTISGARH
PinCode: 492001
Contact# [protected]
[protected]@GMAIL.COM
Relationship ID: [protected]
[protected][protected]
--
your tech expert
ID: 60394437
[protected][protected]
--
Place of Supply State Code: 22 CG
Customer Type : URD
Supply State GSTN Number:
22AABCR1718E1ZZ
[protected][protected]
--
ItemName Qty Amt
(Rs)
HSN/SAC
[protected][protected]
--
Reconnect 55U5570 1EA
39990.00
EAN#:[protected]
Delivery Location : DC
Del. DateTime: 27/01/2018 10:00-22:00
LCD-P-R-D 1EA
0.01
EAN#:[protected]
BALANCE DUE 39990.01
DR/CR CARD x[protected].01
CardNumber:xxxxxxxxxxxx3722
AuthCode:705012
Items Purchased = 2
GST RECEIPT SUMMARY
[protected][protected]
--
HSN/SAC Tax Taxable Tax
Total
Rate Amount Amount
Amount
[protected][protected]
--
998715 0.01 0.00
0.01
CGST 9.00% 0.00
SGST 9.00% 0.00
[protected][protected]
--
[protected].19 8747.81
39990.00
CGST 14.00% 4373.91
SGST 14.00% 4373.90
======================================
==
TOTAL: 31242.20 8747.81
39990.01
======================================
==
THANK YOU
C#60358698 Dt: 26/01/2018 22:40:27
S#8681 Txn#31 R#108
PaymentRefNo#[protected]
Tax Invoice#[protected]
[protected][protected]
--
[protected][protected]
--
DIGITAL ASSIST
YOUR HAPPINESS IS OUR PRIORITY:)
If not happy, we will make it right.
Call:[protected]
Email:[protected]@ril.com
[protected][protected]
--
AMOUNT INCLUSIVE OF APPLICABLE TAXES
Cheques are subject to realization and
All Disputes are subject to Mumbai
Reliance Corporate Park,
cheque realization.
goods will be delivered only after the
Jurisdiction only.
**************************************
**
GSTN #: 22AABCR1718E1ZZ
[protected][protected]
--
[protected]
10.0.4 : OK
[protected][protected]

Good day.
Myself sameer chavan. I had purchased samsung a. C from your belapur store on 03.12.2018. And it is delivered on 04.12.2018. Unfortunately the unit is not arrived in sealed conditions and had scratches on indoor unit.
The service engineer had fitted the unit today itself. And confirms the box comes like this condition always to my wife as i was at office.
After arriving in evening i noticed the poor condition of outdoor unit and scratched on indoor unit.
Please find attached pics fyr

Hoping good cooperation in this matter.
Awaiting your prompt action in replacing the damaged unit.

Brgds
Sameer chavan
Mobile number [protected].

We have registered a complaint for 43 FDH SMART TV 43F4380S for screen damage. As we expect engineer ask us that the screen is physically damage. When we ask him to prove that, he replied that he is not able to prove that. Then he called his manager Mr Vassim, he replied us that if you want proof you have to take the unit at store from where you have purchased. I immediately called Sales Person Mr Anil where we have purchase the unit. He replied that they are not giving you right suggestion. Then he talked with engineer & ask him to take a snap & send it to their higher authority to decide about the complaint. & engineer do that. He also ensure us that until your complaint solve we will not close the call. By immediately after leaving our home engineer closed the call. & when I called to him Mobile Number [protected], he replied me roudly & told that now our duty is over, you have to call customer care.
Now we are decided to go to consumer court about this complaing.

My name is ajeet dubey. On 8 nov 2018 i got call from digital services regarding an online form filling work. First i was asked to register with an amount of rs.299 and they asked to send my id proof and they send me a message to download an apk file called digitaldocs through which they took my details such as photo, mobile number and signature. And then i got a mail from them which contain a digitally generated agreement form. They generated this agreement without specifying terms and conditions, i came to know about it only after i received the agreement. And i was told that i have to complete 1200 forms in 10 days. I was given a user id and password to login to the website which contained only.
Now the lawyer is sending me text messages, email and calling repeatedly to pay a penalty amount of 5200+3000. And if i have deny for that they will file a legal case against me and i will be penalised for rs.45, 000
Today i got an email from an advocate s. B. Deshmukh and asking me to pay money within 7 days.
So, it is a humble request. Please look in to this matter and help me against this frauds.

Details of the fraud company is given below.

Name of the advocate in intimation : adv. S. B. Deshmukh
Address: add-office no.8,
3rdfloor,
Shri building,
Latur maharashtra-413512

Emails from which they have contacted me:

[protected]@gmail.com

Digital services

Dear sir/madam

Yesterday i visited davanagere reliance digital to purchase a mobile phone. But the executive (Nayana) who is attending me started getting irritating after showing me 2-3 mobiles. I really don't understand what i did wrong. So i simply walk out without buying anything. I really don't expect this kind of service from this kind of brand stores. I hope this will not repeat with others. Thank you.

Hello,

We are using this AC since a year and there was no issue with the motor.

Now they took the AC to their service centre for cleaning and now the motor is not working as per the technician. I doubt they must have replaced the motor with the faulty one.
Also, if the AC was dispatched from the service centre to our place, it was not checked whether its working or not.

Since 17 days we are facing this mental harassment and what we get to know that the AC motor is not working. This is kind of service we are getting.
I feel you people are taking your customer very lightly. Now after 2 days one engineer came for installation of AC & now today he is saying there is damage in Motor .
Again it will take 2-3 days for & they don’t have pick up the call.

It’s like for damage they have taken my AC & not for repairing.