Reliance Digital Complaints & Reviews

Dear Sir/Madam,
I am writing to express my dissatisfaction with the services provided by Reliance Digital, my recent experience with the company has left me extremely disappointed.
Firstly, I had purchased a samsung washing machine from Reliance Digital on 24th april 2023, since then no one has come for installation. Despite repeated complaints, no action was taken by the company to resolve the issue. Then on 9th may i personally went to the store in vivana from where i had purchased and cancelled it and asked for refund. The staff share 2 mail id’s of there floor manager zarina and umesh despite mailing them all the details of washing machine and photos i still had no revert from there end.
After so many days of follow up they informed me that they will collect the machine on 11th may and no one showed up and same was on 12th, they informed 11-12 am someone will come and collect and again the same thing no one showed up.
When I called customer service to enquire about the delay, I was given a vague response and was not provided with any concrete information.
Overall, I am extremely disappointed with the quality of service provided by Reliance Digital. As a loyal customer, I expected better service and prompt resolution of issues. However, the lack of customer service and delay in resolving complaints has left me extremely dissatisfied.
I would like to request that the company take immediate action to address my concerns and ensure that such incidents do not occur in the future. I hope that my complaint will be taken seriously and that necessary steps will be taken to improve the quality of service provided by Reliance Digital.
Thank you for your attention.
Sincerely,

I purchased a Samsung Refrigerator under the ResQ plan with serial number 694032, which is valid from 3 June 2019 until 2 June 2023. Unfortunately, I have been trying to request repairs from their customer care service for over a year now with no success.

Despite calling their customer care hotline more than a hundred times, I have yet to receive any assistance. Often, my calls are left unanswered, leaving me with no other option but to continue to pursue the matter.

The technicians they have sent over have been untrained and unhelpful, merely visiting my home and leaving without resolving the issue.

I am extremely dissatisfied with their ResQ plan, as it appears to be a fraudulent policy that swindles customers out of their money and wastes their valuable time and energy in pursuit o[censored]nfulfilled repairs.

I urge you to prioritize the repair of my refrigerator immediately, as further delays may result in the escalation of this issue.

Thank you,
Moazzam Hussain
+91-[protected]
[protected]@gmail.com

I had purchased 3 Samsung 1.5 ton inverter ACs from Reliance Digital, Kankariya branch. I had raised repairing and servicing complaint for my AC (gas leakage and cooling issues). Even after 10 days my complaint is not resolved with me suffering in unbearable heat. I have made multiple calls and have been taking repeated followup from Relaince people yet the issue has not been solved. They make false promises daily saying we will be sending the technician today but no one comes. It's a nightmare purchasing the product from Reliance Digital and I will surely warn others of not repeating the same mistake as me. I regret not buying the product online now.

Dear sir/ma'am
This is to inform you that, I am one if your ex employer named Priyanka mukia TCR7 .

I worked there as CCCE for one year.
My 4 to 5 month "RPOINTS" is still pending and I've even resigned from respective company with discipline rules n regulation and with satisfactory notice period.

So later I asked about my hard earnd Points to management group n Human resource team but they clearly told me that I will not get any points.

It is my hard earned points, and it's almost 2500 which is pending since from last half-a-year . Which means, I'am not the one who is claiming forcefully but it's my hard earned money

So, I would like to request your team to look after this and start working under your faithful policy or company rules n regulation.

Thanking you
Priyanka mukhia
EX CCCE
TCR7 VAJRA, GANGTOK .
Mop.=[protected]
Mail=heikiya.[protected]@gmail.com

I have purchased HAIER 1T SPILT DC INVERTER AC, Latest model.Reliance provides Sales and service for the product not Haier.
RSEQ provide twice installation service but both of the time Gas leakage / no cooling complain.
Matter send to CS Team - RIL but still no action taken by them.

Hi garena freefire i am from india,
I am play freefire more than 2 year's, and my game level is 61 and 4200+ likes, so i am talk to suspend my freefire account on 1st March on morning.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[protected], game name=kishor_ff

Hi, i ordered(order Id RDF[protected] a Lenovo legion laptop backpack from reliance digital website and i recieved a different model of the bag which was not in the picture shown on the website. I submitted a return request 4-5 days after the parcel was delivered as i couldn't recieve the item personally and opened it a few days later. Reliance digital rejected my request as they have a policy of registering a complaint with in 24 hours. No other online Shopping website has this policy. My request is to please consider my return/ exchange request .

I have purchased sony TV 55X75k on 28th april 2023. Now i want to cancel my order reason change my mind. I have not accepted the delivery. Please cancel my order and refund my money.
Registered mobile no [protected]

I have booked whirlpool fridge but still now I have not received my product and today 30/04/2023 at morning I recieved a call whether I received my product or not I have said I didn't receive my product then she confirm me product will deliver today that's why whole day I have at home but delivery boy not came and at night 9pm he came but that time I m not home I said him please deliver the product tomorrow but manager said it will return when it will deliver again don't know with bad behaviour and I have waiting for this product last 15 days please team look on this matter

I purchased a new Daikin 1.5 ton ac on 16th april 2023 morning from reliance online store...was shown next day will delivery, but today 29th April 2023, till now I m not received any mail, massage, call, nothing

We pucrchase samsung spilt ac 2022 april, from registered moblile number [protected], ac cooling not good last few month, when samsung engineering came to check they said, ac not properly installed so gas is leeked last few month..
I have exteneded waranty of 2 years

those who came to instlaed the ac they are do their duty properly, they are money minded people..Also those who are working in relainace digital...Gas lekage not small issue..Try to understand and solve the issue soon...

I purchased a Whirlpool refrigerator from Reliance digital Kadugodi branch on Jul-2022 with 2 year extended warranty. The refrigerator started giving some issue with cooling starting from Feb-2023 and I raised a complain in Kadugodi store itself. After multiple visit and multiple service request tickets, I am not getting proper support from anyone. resQ team is clueless and store manager is ignorant like other technicians . I am being harrassed mentally by Reliance digital starting from Feb-23. Need a resolution ASAP.

Amit Gupta, an employee of Reliance Digital, is very rude and misbehaving with customer's.

Ordered Symphony Air Cooler Diet 3D model on 23/04/2023. The product was delivered on 24/04/2023. We setup the product and it didn't work. Complaint the same to the store and they refuse to give a refund or replacement for the product. The product didn't even work for a minute

I'm buying blue star ac on 14 april 2023 evening, sales guys told us it will delivered within 7 to 10 days but after 11 days gone i had to visit reliance digital showroom, they told me that due to strike in our godown, we deliver your produt thru courier you get within 48 hrs, but today when i call they told me that you will receive next 48 hrs, they didn't receiving my call, they are arguing is this your customer service never I'm going to purchase anything from reliance digital. They don't have any responsibility to infrom your customer .

Amit Gupta, an employee of Reliance Digital, is very rude and misbehaving with customers.

Ref Tax Invoice No #[protected] dated 18/04/2023, I purchased a AC from Reliance Digital, Satyam Tower, VIP Road, Kaikhali, Kolkata-52, I was promised to deliver by 22/04/2023, but till date it is delivered,
Please look into it, else let me cancel the order,

I have made a Purchase of New Voltas Ac on 7th april 2023 but they installed on 11th April 2023. They installed the ac and waited for only 2 minutes and informed that it is working.
After then when we tried to on the ac it is not working. On the next day we tried to approach and inform that the ac is not working then the reliance store people tried to escape by saying that we will send the maintenance team but no one responded after then. We waited and requested to change the ac. Actual complain should be registered on 13th April but they registered it on 17th April. After waiting long time when we went today i.e. on 26th April they are saying that replacement will takes place only within 7 days of invoice date but not on installation date..

Please help us on this issue.

We have purchased 2 Daikin AC from Reliance Faridabad on Sunday (16th Apr 2022)
AC delivered to me on 19th Apr 2022.
The store team said product will deliver next day of your purchase and installation will done another day of product delivery.

Now its been 10 days pass but no one has came for installation, Multiple times we complaint to customer care but no resolution they people don't have any update. Every time they ask to wait for 72hrs. Also no senior available every time when we ask to connect with the senior person. their reply is "No senior available now"

This is the worst service I ever get.

Myself Ganesan from Mogappair bought a Air cooler on 16th which was delivered on 17th. When we poured water and tested the air was not sufficient and there is no difference in the place compared to earlier.
Cooling system was not at all correct. We were much dissatisfied and raised complaint for replacing air cooler to AC.

It is really disappointment that the reliance digital is not ready to replace inspite of having ready to pay full money for AC.

We have asked partial refund value atleast but they denied to do.

I request for the resolving the issue by reducing partial value and replace the air cooler to AC.