Reliance Digital Complaints & Reviews

To whom so ever it may concern,
Yesterday we happened to purchase a tv of the brand reconnect (Reliance in-house brand) i. E. 49” at around 5pm i did a partial payment and rest was concluded by finance, however between 7:30-8:00pm i got a call stating that stock is over and the brand cannot provide me with the same unless i opt to take the display piece with a discounted amount. This was really a heart breaking moment for my family as we all were very excited for our purchase, as a brand like reliance we were never expecting such a situation to occur. After giving a thought i asked to individual to give me an extended warranty, he stated that he would give me only one year more irrespective to the fact that m not aware when the display tv was input in the center. I would request you to please look into this at the earnest or else i would not mind convincing myself never to opt reliance for anything in my future endeavours.
Thanks and regards,
Sumaiya

Hello, we received our aquaguard delivery late! That was okay! The service centre end was not polite, i don't know why but very rough toning and no healthy customer approach. The guys who were appointed or given the task of fitting the aquaguard were not carrying the necessary instruments/equipment and so they were unable to fit and work very inefficiently and thus they installed our device with a visible fault. We insisted them offering a drill bit which they didn't had for the respective work (Wrong drill bit) but they didn't had the key. Also we suggested not to work at the instance but rahter work the next day or when having proper instruments. The results are not properly drilled screw holes which deviate lot from the straight line and also the system is not a flush fit with the wall which is very necessary. I would like your team to look at this problem and try to solve is asap.

I have purchased a tv in april 2017 n bought reliance extended warranty, after 15 months my tv stopped working n reliance is unable to repair d tv when it is warranty, however they are offering me 80% of d tv amt only, i purchased d tv with extended warranty for 51000 n i'm getting only 33500 back n they are taking d defective tv, which i feel i'm cheated bcz i only got to use d tv for 15 months for which i'm loosing abv 17000 i want a replacement tv

I have purchased a refregerator on 24/06/2018 from a reliance digital outlet of auto nagar branch of vijayawada. It has developed sweating type dampness inside the surface of the refregerator. I have informed to reliance excecutive shri uday of the branch then he asked to contact haier authorities. Haier service engineer visited and found that the refrigerator is defective and they have promised to replace by 24/07/18. They stopped responding finally on 11/08/2018 they will inform the status of replacement on 13/08/2018. When i have contacted on 14/08/2018. They stopped responding. The reliance excecutive is not responding to calls. Haier agents are not responding the phone. This is very bad. Reliance is not responding and taking responsibility

I purchased Pureit UvRo water purifier one year back and I have taken Reliance Extended warranty for 2 years.14 Days back (Aug 1st) my water purifier stopped working and I called Reliance Digital Bhimavaram ([protected]) and registered complaint about my issue, the person who took my complaint said that he will sent a technician over and if any part was damaged it will be replaced under warranty in "3-4Days".The technician came to my house on Aug 2nd to check the product.He said a part Gkk1 was damaged, the part order "3-4Days".I waited for '7 Days' the issue was not resolved I didn't get any call or text from the service team regarding the delay.On 8th Day I called the local reliance digital number ([protected]) I enquired about the my complaint they said my product part is on the way and my problem will be resolved by today or tomorrow. I called them straight 4days and I got the same stalling response I even gave them my contact number, Everytime I didn't get any call back from the service team (such a Negligence).3 days back I called again and when I confronted about the delay in my issue resolving the person who talked to me said (in his own words)"I'm not responsible.My job is to take complaint and send technician after that I'm not responsible for the product part delivery or whether the issue is resolved or not.Its the technician's responsibility"he can't even say wether the product's part Order was placed or not !! He didn't know the status of my complaint! But Everytime I called and talked about the part complaint in the 3times they just Lied it will be resolved by today or tomorrow.Again yesterday I called the showroom again (I called them not the other way around) to know the number of the concern person to whom I can talk to about my complaint he gave me a number ([protected]). I've been trying to call that number since yesterday I didn't get any response from that number.
I called the Technician .I called the showroom number of times and I called the concern person to enquire about the issue.I called all of them.If I have to call everybody from the Technician to the concern Head of the team what's the point of having Costumer services!! I am a Regular Costumer of Reliance for the past 10 years and I have purchased products worth in lakhs for me personally and for the companies I worked and this is THE WORST experience ever for me.THIS IS NOT THE FIRST TIME AND I'M NOT THE FIRST PERSON TO FACE THE SAME TYPE OF COSTUMER SERVICE ISSUES FROM THE RELIANCE DIGITAL BHIMAVARAM (ESPECIALLY WITH THE EXTENDED WARRANTY) Who are ready to FILE A COMPLAINT IN CONSUMER COURT.I want to get my problem resolved as soon as possible otherwise I have no choice but to go with legal means necessary.I hope you guys won't Spoil my Trust in the Reliance Services.Please look into this matter seriously before everyone lost their trust in Reliance products and Services.

Sir please view the attachment of my nikia purchase bill.

My grievance:

Within 3 days of purchase of nokia 1 mobile had a problem of opening and unable to use the phone.

The phone was recommended by mr. Arun and mr. Rafeeque and mr. Balaji of reliance kilpauk show room. Hence i purchased it.

Mr. Rafeeq updated the mobile with my old sims but when i went i couldnt use it.

So i called back the show room several times on 7th and 8th of august, mr. Jeeva attended the call and refused to give the connection to the above mentioned three staffs to clarify my doubts

So i went and met them on 10th and given the mobile to update.

Mr. Balaji said to solve the issue and give it back on 13th evening of august without fail

I did not even use the mobile once

So i surrendered the mobile and the bill to the above persons and left.

Yesterday, they called and said that the phone would be ready by today morning and requested me to collect

But today afternoon someone from your showroom asking 450 rs for updating the new mobile. (They didn't say anything about this money issue while i surrenderd the mobile)

None of the responsible person called and updated about my phone

Is it the way to deal the genuine, regular customer.

None of the staffs are caring about the customer and no incharge to reply our grievances.
Earlier it was not like that.
If reliance is caring only money and not the customer, then should we approach the concerned legal authorities to solve all the issues..???

Hope u would solve this issue and return back my mobile with proper update.

Thank you

A journey of a thousand miles begins with a single step...
Reliance retail limited
24 & 24 a, second cross street,
Kilpauk
Chennai-600010
Store phone no:[protected]
Service phone no:[protected]
Cin no: u01100mh1999plc120563
Website:www.relianceretail.com
Tax invoice
—
Customer address:
N. Gowri
Flat no: 0000
Flr no:.
Wing:.
Bldg:.
Soc:.
Sec/loc:.
Plot no:.
Street:.
Area: kilpauk
City: chennai city north
State: tamil nadu
Pincode: 600010
Contact# [protected]
[protected]@gmail.com
Relationship id: [protected]
—
Your tech expert
Id: 60221243
—
Place of supply state code: 33 tn
Customer type : urd
Supply state gstn number:33aabcr1718e1zw
—
Itemname qty amt (Rs)
Hsn/sac
—
Disclaimer: this is a computer generated duplicate invoice copy hence seal and signature not required. Any replacement,
Warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance retail limited.
May, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice.
Inbase br nokia 1 bk 1ea 399.00
Ean#:[protected]
Arrow tg nokia 1 1ea 249.00
Ean#:[protected]
Nokia 1 1gb 8gb 1ea 4999.00
Ean#:[protected]
Imei number: [protected]
Balance due 5647.00
Cash 6000.00
Change due 353.00
Items purchased = 3
Gst receipt summary
—

One service engr. Appoint by resq may, 2018 for servicing my led tv releg3902, he broken my panel board, after that he denied, i am requesting regarding this matter, but nobody entertained this query. The matter. Tv two yers. Not yet complete. Pl. Solve this problem if possible.
Reference no.:[protected], customer support team-reliance digital.
Enginnner name : mr. S. Saha.

Yours faithfully,
Goutam banik
M-[protected]/[protected]/[protected]

This is for my o general 1.5 ton window ac which is lying with sector 63 noida service center for more then 2 weeks now. I was assured for the ac to be returned with in 3-4 days when the guy picked the ac from me, it's been so many days the service centre is delaying it by saying the same words everytime (With in 2-3 days). Your customer support is also not replying.
It's been so harassing that now we are loosing our patience.
Please sort out this issue if you are able to else this is nothing less than the other incompetent ambani's reliance group.

We bought a lg tv 2 years back which was having one year warranty from lg and 2 years extended warranty from reliance digital, but now there is some problem in the panel which needs to be replaced, but from past many days we have been contacting reliance digital but the response is not satisfied, so i request you to consider my complaint and support us.

We are from khammam district in thanikella village
We ordered yesterday they said monday delivery tv
But they are not delivery on monday
My problem is monday is sentiment, i was called to delivery boy, he said will give tuesday

I am disappointing he words, because i was planned monday, i don't like tuesday delivery

Please responsible reliance

Management

Sir i am good old customer i am purchged 3203 in 2012 now on12.8.2018 purchased another one tv releg 3206n from u mall umachagi complex hubli soon after i informed regarding installation our tv on same day to u r outletshop phone [protected] who is sitting on the receptionist cannot respond once again today i informed regarding installation nobody's cannot respond we come to conclusion go for installation from out sources in that time any thing happen u r company liable so this for u r kind information thanking

I have purchased a macbook pro from relaince digital about 2years ago, and after a year it has stopped working when sent to service they said it has a fault with the motherboard and can’t be replaced, what am i supposed to do it cost me 2.4laks when i bought it and now it is useless. I have tried calling their helpline and no one seems to care. I have just lost the amount trusting the company

The lid of the whirlpool washing machine purchased from reliance digital is broken. I have a resq care plan for the same.

Complaint was first raised in may - even after 4 months, reliance has still not been able to resolve the issue.

I have sent multiple emails, and keep getting the regular "regret your inconvenience and we looking at the issue" replies.

Complaint no:[protected]
Reference no: [protected]
Complaint no:[protected]

I have asked them to give me a refund of my resq plan since they have not been able to resolve the issue. There is no reply on that yet.

My washing machine of reconnect 6.5k.g semi automatic was not working. I made the complaint on 18/07/2018 the technician reach said that to change the capacitor and it takes 3 to 10 days. After that no one came and no one reply of the status. This type of service they are provid to your customers by ResQ company. They sell the extent warranty and got the money for that it over nothing to do how much you call or send a email no response that fine.

Yesterday i. E.,[protected] in reliance digital madanapalle i went to check my emi details in hdb finance card. Meanwhile i asked for any zero scheme offer is there for this cars so that i can purchase microwave oven. They asked for my card. I told, yes i am having credit card. Then the person told that we will just swipe credit card your transaction limit will not be affected, we will provide you loan like that he told. Then i agreed for that and done swiping. He has done rs 15, 000.00 swiping and the amount was converted to 9 emi. But i don’t want to use my credit card. If i could use my credit card, then i will purchase in online shopping merchants. Why should i approach reliance digital or some others.

Hence i am kindly requesting you to cancel my transaction and refund my amount. Please

I have purchased a sony lcd tv with delivery note no. [protected] while purchasing of tv from bhavnagar reliance digital sales man specified that installation will be free of cost. Now after delivery they are charging additional 1500 rs for installation. The sales person we met was mr. Imran and they offered us additional 1000 rs special discount with the permission from mumbai office, but now we assume that additional 1000 will be covered from insttalation.

I have purchased bluestar 5 star inverter ac from reliance digital orion mall panvel in april 2018, becuase of reliance digital clearly told me that they have provided 4 year free extened warrenty. But after purchasing ac they ignore to provide warrenty card as well as whenever i gone to complaint in reliance digital they told me call blustar for extended warrenty. I callled up in blustar but they refused to provide warrenty card as well as told us to pay for extended warrenty. Reliance digital refuses to provide the same. Why i follow with blustar, i have purchased from from reliance digital. How they told us to communicate with blustar n all.. I have recording of reliance digital seller about warrenty communication with reliance person

Sir,
I purchased the reconnect 55inches smart tv on 10.8.'17. After a few day it had an internal scratch on display. After complaint it was replaced with a new tv on 24.9.17 with a new billing.

On 03.06.2018, it got failed to play of video.
I gave a complaint on the day. After 15 days on 19.6.18 your technicians tried to repair with new display. But there was no result. Again thry tried to repair with new pannel on 29.6.18. Again there was no result. You wasted my time, mental losss, dth balance loss and shame at relatives and friends.
Now i want you to refun the amount the cost of the tv rs.54, 990/- by returning the tv with compensation to purchase other branded tv at your shop or where ever best price available.

I don't want the old tv. Because after waranty your service and spares availaibility might be more worst than present.

Your customer.
Akinapelli mahender
10-6/@
Huzurabad
Dist. Karimnagar
Pin.505468

I purchased a whirlpool refrigerator in feb'18 and since that time, i have been facing an issue with it.

I register compliant in reliance digital 3-4 times but nothing has happened. Two times, they visited my home and tried to resolve but it is still the same issue.

The issue is - the freezer doesn't work properly. Whenever we keep ice-cream, it melts down. Even after keeping for 4-5 days.

I called them few days before for the same issue, they said you need to reach out to whirlpool for this issue.

I am now feeling unhappy with my decision in buying refrigerator from reliance.

Please help me in getting my refrigerator changed.

Bad service from Reliance. digital:-
32 inches reconnect led tv not working no display only sound.My complaint status
On 5/7/18- mechanic came but no action taken.
Again booked complaint on 17/7/18 mechanic came on 23/7/18 told to replace display panel which he replaced on 4/8/18 but after replacement also problem not solved so again booked a complaint on 6/8/18 with complaint no.[protected] but after no mechanic yet visited and also not getting any right reply from customer care when mechanic will come.
My TV is in extended warranty period now what to do feeling cheated looking at the service of Reliance digital
Naresh Panda
Mob.[protected]