Reliance Digital Complaints & Reviews

I purchased a whirlpool refrigerator in feb'18 and since that time, i have been facing an issue with it.

I register compliant in reliance digital 3-4 times but nothing has happened. Two times, they visited my home and tried to resolve but it is still the same issue.

The issue is - the freezer doesn't work properly. Whenever we keep ice-cream, it melts down. Even after keeping for 4-5 days.

I called them few days before for the same issue, they said you need to reach out to whirlpool for this issue.

I am now feeling unhappy with my decision in buying refrigerator from reliance.

Please help me in getting my refrigerator changed.

Bad service from Reliance. digital:-
32 inches reconnect led tv not working no display only sound.My complaint status
On 5/7/18- mechanic came but no action taken.
Again booked complaint on 17/7/18 mechanic came on 23/7/18 told to replace display panel which he replaced on 4/8/18 but after replacement also problem not solved so again booked a complaint on 6/8/18 with complaint no.[protected] but after no mechanic yet visited and also not getting any right reply from customer care when mechanic will come.
My TV is in extended warranty period now what to do feeling cheated looking at the service of Reliance digital
Naresh Panda
Mob.[protected]

We purchase a refrigerator in 2013 from reliance digital z square mall kanpur and got our warranty extended till 2018 from res q. I m attaching the extended warranty card which expires in novenber 2018. Our fridge stoppeed working on 29th july. We called the customer care on 30th july. They sent a mechanic to see on 31st. He told us the mother board is not working. It will take 1 week or more as it comes from lucknow. I again called the customer care people to send a back up as mentioned in res q extended warranty card because working without fridge for more than a week is difficult esp.in this season. They told me that the back up is sent only when we are unable to solve the issue in 1 week. Nowhere in that booklet they have mentioned this thing that they will send back up after 1 week. Buy we cooperated and waited. Next day we get a call from res q that your waaranty has expired according to our data, please send a photograph of your warranty on this number. We did that. Nothing has been done since then. Few days later we get a message that your problem has been resolved thank you. We again called them, we wrote an email. But nothing has been done. Now its 9 days and we are still waiting. There is fungus growing everywhere in my fridge. Please help us to resolve this issue
Thanks

Worst service yesterday delivered 07.08.18 delivery boy told technician wl come same day he only open and explain about refrigerator but no body came box is same position this is ur service today 08.08.18 yet no one came i[censored] people's doing like this Coustomer not satisfied first learn how to give proper response it's team leader mistake head of the department mistake

Dear Madam/Sir
During your system upgrad of 3-4 month my dish satellite not working at time. i have many time complaint on your toll free no. in this period your customer care executive said we have adjust the time period extend date of validity over in your dish .But validity is over in my Dish TV its not working i am complaint to your toll free no . your customer care executive said, for recharge the dish .they can not adjust the upgrade time, when closed my tv network.

Requested Team please adjust my 3-4 month behalf of your upgration time peariod service not provide to me .

My Reliance Dish card no.[protected]

Dharamvir Rana
Vill.Cholta Kalan, Teh.Kharar, Distt.Mohali (Punjab)
Cell No.[protected]

I purchased a reconnect powerbank 20000mah from relinace digital, amanora mall, pune, maharashtra on 29 july 2018 cin : l52100mh2012plc231654, till no 9, memo no. 0086066. I kept it for charging as it was showing 67% percent battery. After 6 hrs of charging with no output charge, means no device connected to it, it showed on 74% and it did not charge to 100% even after 8 hrs. I made sure electricity was there and tried again. But same issue, powerbank is faulty and does not charge. Why is reliance selling faulty powerbank. Kindly look into the matter urgently and compensate me for the loss by providing refund.

I have been through a lot from 6 months and finally decided to escalate utmost everywhere online.
I will start from this email and never stop (1 post each day online) until i hear back from management.
Even after spending rs.2, 14, 324 to sustain heat this summer my family still sweating at home.

Summary:
Out of 6 split ac i purchased (2 hitachi and 4 panasonic brand), we got 1 panasonic ac with faulty condenser and all 6 re-installation on our cost after devliery and wrong installation from service team.
Post delivery of all split ac's i have been in contact with store and regional manager almost everyday. I have not got no appropriate response and i had no option but spending more money from pocket and get it fixed.

Expectation:
1) i need replacement of 1 panasonic split ac immediate
2) i need refund of our extra expense occurred because of re-installation all 6 ac's, fixing pipe connections and above ac condenser replacement. (Rs. 20, 600)

Dear reliance digital,
As per po we have made a payment of rs. 104459/- (One lakh four thousand for hundred fifty nine only) for 14 mobile phone on 04/08/2018 to your bank account with utr no - axtb[protected], but surprisingly you have not delivered those products as per terms and condition.
Please look into the matter and revert back by return mail asap.

I had bought a LG water purifier from reliance digital on 14/08/2016 with an extended warranty fr 2 years and the charges for extended warranty were paid initially with the cost of purifier.

For the first year LG company gave satisfactory services but next year it was the responsibility of resq but we were not provided with any of the services instead of many complaints for the same we received neither service nor any reply.

Complaint was registered on 22/06/2018 and it was promised that technician will Attend on 23/6/2018 but nobody attend ed and again complaint registered on 9/07/2018 and it was informed again that technician will be on 10/07/2018 but no one came .
We dn get the use extended warranty.if they cnt provide proper services then y they take amount for the same.i am very much disappointed with this and the reliance digital has cheated on us.

Is there any responsible person from the company to solve our issue ??

Dear sir/madam,
I was an employee of strategic manpower solutions, a company under reliance retail, bangalore. I moved out from the organization in dec 2010.

Name : vinod kumar s
Pf account number : mh/va/117678/77210
Contact details : vino.[protected]@gmail.com

\unable to to withdrawal pf online can you help me pf no mh/va/117678/77210..
The same bank accont no im using

Dear sir/madam

I am purchase washing machine from reliance store khavdi area jamnagar. I am complaint 5 - 10 time on call & at store for washing machine fault. My washing machine fault is 3 - 4 months ago but till i not get any responce from store & any authority. So please help me & solve my problem quickly.
Mo. [protected]
Email - [protected]@gmail.com

Dear sir this is really disappointing customer service. I have purchased a safe stab stabilizer with samsung inverter ac. But stabilizer showing problem from day 1. I make complaints regarding this. They replace my stabilizer. But it doesn't show any signs of improving. Your service staff mr khan visited my residence and said you have to replace the stabilizer. I called miss rashida, talked regarding my problem she said i made a service request of your stabilizer and within 15 days you got your refunded money because i don't to use any more of reliance products. But till now she and your reliance official are making fool of me. They doesn't care about my query. If you are unable to solve my problem tell clearly that she is unable to solve my query. Solved my problem within 7 days otherwise i have escalated this matter to zonal manager and above and stop making fool.

I have been covered in extended warranty provided by reliance resQ. Bearing Serial no.1442.

While buying the extended warrant it was mentioned that remote will be repaired if not working. Now when the remote is not working they say that the service is chargeable and even told me to buy a new remote.

They are harassing me for the last 10 days and i feel as if i been cheated by them.

I purchase Kent RO grand form Reliance Digital on 19th July.
It get installed at my home on 22nd July. It stop working on 29th July.
on 30th July morning 10am I book complain in Reliance ResQ. Complain no. [protected]. I got massage that it will attend 30th July.
(attach herwith company msg)

Nobody come to attend on 30th and 31st.

On 31st around 8pm, I personally visit Reliance Digital. I meet department Manager there. I explain in details about this. He assured me that next day morning personal will attend my call.

Next day on 1st Aug. a service person (Mr. Hardik) visit my home @ 3 pm. I dont know how he handle that machine. Once he left the home just after half hr my wife check the RO and found that it still not working.
My wife call him and inform him that this RO is not working please come back and set the issue. ON that call, Mr. Hardik ask my wife to record a video and send on whatapp. He will send video to company and will give feedback.
I shock and surprise, Is this way of working of Reliance service person. What is the authenticity of sending video to that guy. How we confirm that he will respond or not. Who will confirm that when he will respond to that video ???
Mr. Hardik call 2 time to my wife and ask for video. Due to miss use of personal mobile no. I denied to share whatsapp no to any stranger so I called Mr. Hardik and said this is not a proffessonal approch. You have to visit and resolve the issue.
He didnt come back.

On 2nd Aug. Since I was travelling, I send a person from my office to Reliance Digital and from there he connect me to Manager.
I explain him everything. Manager arrange a conference call with Service centre and assure me that they are immediately arranging someone to attend the issue.
Nobody come to attend the issue.

on 3rd August, I again call your store manager (Mr. Saurabh cell no. [protected]) I inform that why nobody interested to give service ? Mr Saurabh told me that service person call you & your wife yesterday and you have ask him not to visit (totally lie) I request him to make conference call with that service person again. We made a conference call with him.
First that person told lies that he called me yesterday, but when I get angry and I told that I will bring call details from Airtel than he confess that He never called me. ( I attach here with call recorded audio) Than he again assure me that he will visit in next one hr. only.
noboday come again that day. 03rd Aug end here.

On 4th Aug. around 11.30am I again call Mr. Saurbh. And I ask why noboday attend my call. Mr. Saurabh confirm me that your call is closed. Service person visited yesterday. I told him to check once again. He made a conference call with service person and found that Yes noboday has visited.
(call recorded audio attach)

Dear Sir, May be my call get attend today. But what is there for my harassment and maintal pain since last 04 days ?????
I have regularly buying product from Reliance. I buy Freeze, LED, Split AC, RO, Hair Dryer. still this kind of harrasment is not acceptable at all.

I am a director of my company. I already have a extreme busy schedule through out a day. still I have to spare my time to handle your people and tolerate this harassment. Since 04 days we are buying mineral water from outside. Since 04 days we are terribly disturb due to your so call ResQ service.

May be Reliance Digital is going to close my service call, But this time I want them to teach the lesson seriously.

The amc is going to expire 8th aug 2018. Tried to contact customer care but all service request for amc extension is getting cancelled by giving false reasons.

Rcp team called me and told the yearly maintenance cost is closed to 30k so amc team of west bengal is not accepting the request. But refused to write these things in mail.

The whole company is fraud.

16th july i have bought an hp laptop n when i checked it properly it had number of pictures uploaded many months before the date which i bought it. Reliance digital being one of the top most electronic showroom sells 2nd hand stuff which is disappointing. I may hav to take an action legally for cheating the product to be a fresh one. The very next day aftr my purchase i observed that the laptop is functioning very slowly but dint realise bcz its a very old lappy nd alrdy used one its causing the lappy to work slowly. M sure the showroom person will defntly manipulate the issue but m not goin to leave this issue, il take it to the next level.

I had bought a cooler from reliance digital store last year. The cooler was facing major water leakage issues. The product was under warranty so called the reliance helpline for the help. They sent their service center person for the the check. They took my cooler for repair last month. It has been more than 1 month i have been calling the reliance helpline for the status of my cooler. I have not got a single call from service center to tell me the status of my cooler. I am calling the reliance helpline on daily basis but i getting on proper revert.

Still after a month i have not been able to figure our where my cooler is. Helpline is saying the service center is not responding to their call. It is summers in delhi and i am without the cooler i bought for summers. What was the use of buying a cooler.

Need urgent help!!

Service request number - [protected]

It is informed that i have bough a new refrigerator (Samsung 192l) on 27/7/2018 from reliance digital shop, mylapre, chennai branch and informed them to exchange my old refrigerator for which dealer agreed and promised me that third party will take out my old one within 2 days and till date nothing has been done. I called several times to reliance digital mylapore branch and logded a complaint to customer care over phone for which i got reference no [protected] but all efforts went in vain. Nothing has been done yet. I called to third party vendor number provided by relaince digital shop, third party also not responding properly even they are telling daily same thing that they will come tomorrow, tomorrow. God only knows when that tomorrow will come.
Please look in to this issue in urgent basis to sort out the issue as i am struggling to maintain two refrigerators due to insufficient space in home

Regards
Mankala ramesh
Phone [protected] (Registered mobile no)

Sir/madam,
Paymentrefno#[protected]
Tax invoice#[protected]
On 20th july 2018, financed refrigerator whirlpool if 305 elt from reliance digital store, guwahati, received dent product for a third time... I called several time in the same store...in response i received dates after dates... Today is the 13th day... Unresolved. Don't see any progress. On 24th july, sat down in the store for 4hrs to rectify the issues, but again got the dent product.
Want replacement as soon as possible. And compliant against mental harassment for 13 days... Have attached two different dent product.

[protected]@gmail.com

Hi, i've purchased google pixel 2 in the month of may and i got a promotional discount of rs. 2000/-, i was told that the coupon is applicable on all the products on the purchase of rs. 6000/-.
Today is the last day of the coupon expiry, so i went to purchase a house hold device. After reaching the store, i was told that the offer is valid only on mobile purchase whereas at the time of my purchase, i was told that the coupon is applicable on all the electric devices. Since i was planning to purchase a flat, i thought this offer might help me purchasing my household electric devices from the store. I want to complain about the false information provided about the voucher. I was going to purchase the device from chroma but just to attract my attention, they came up with this coupon offer. Fyi i've purchased my mobile from ghatkopar branch. Please contact me on [protected].