Reliance Digital Complaints & Reviews

We bought daikin ac from reliancedigitel anna nagar 2015, from the first week we were complaining there was a problem in the ac and its not working properly.. They have sent service person for7-8 times, still they are not able to rectify the complaint, we have already spent more then ₹15000/- till date. And they simply send a service person and get money and the problem will remain the same. This is been happing for last few years, we are fed up of this kind of service. They don’t have an answer for the problem.

I had purchased an iphone 6 from reliance digital on emi and latter i had exchange my iphone 6 for 12000 and i took iphone 7 and the person told that my last emi will be closed and the new emi will be start from nest month but here both emi is getting deducted from my account which is not fair it’s completely fraud and i will go to consumer also.

Regards,
Brijesh sharma
[protected]
[protected]

Hi there,

I am struggling to get my laptop repair which was in warranty when i submitted.
When i purchased the laptop (With extended 2 years of warranty) the same day i found a bright big hole in screen i went back to the reliance digital store and they denied to accept it and asked me to deal with dell customer care to get it replaced my own, i did and it got it replaced within a month.
Now i again was facing some issues in laptop when my dell warranty was over but it was still in extended warranty, so i submitted it to one resq center, but they said the serial number on the bill is not matching with the laptop (Because it was replaced remember), i called the shop from where i purchased and he asked me to send the bill copy as well as the documents copy that i got while the laptop replaced. I sent him that, but this happened at the last day of my warranty. Now after few days when i called him back to check the status he is saying we can't do anything as the warranty has gone, but i already submitted the laptop when it was in warranty, he is saying you should have gone to the same reliance digital store from where you purchased to get the serial number updated on the bill, but i said nobody informed me or called me for the same, how could i know what is your process or what is the significance of the serial number on the bill, even i didn't know there is something called serial number you guys ll need in future when i ll raise the repair request within warranty. All i remember is the agents who were showing me laptops, bagging me to please take extended warranty it ll save your money if anything happens in next two years of dell warranty and blah blah blah, but they really didn't care about anything once i purchased the laptop and extended warranty, they even didn't bother when i went to them the same day when i found the laptop is defected, i am totally disappointed with your services and behavior.

What i need is to get my laptop repaired as i submitted this within warranty, i am not going to take it back without getting it repaired.
I am attaching the copies of bill/document whatever i have related to laptop.

Regards,
Ashok
[protected]@gmail.com

I have purchased Bajaj Water Heater from Reliance with condition that delivery and installation will be done by Thursday/Friday. Received first time call on Thursday at 1:53 PM from person for water heater delivery. I have asked him to deliver later around 5 PM, as we were not at home. He asked that can he deliver it tomorrow? I have asked about installation. He informed that delivery and installation will be done both tomorrow. I was ok with that option considering that product will be used only after installation. Later evening I have received msg that product has been delivered while it was not. I have called and send mail to customer support for non delivery of product but getting msg of delivery and requested team to look into matter.

When I called back number on Friday around 11:20 from where I received call on Thursday. He informed that other driver will deliver product.

Reliance delivery team should have informed upfront delivery time and constraint to avoid this situation.

Sir/mam
I live in pune and i purchase sound cannon from hinjewadi - infosys reliance dx mini. They told me that the service center is in pune but it was in mumbai (Mis selling). I purchase this product in march and it's stop working in april after that i didn't get any support from the store (The store manager change) then i deliver the product in the given address which was in mumbai service center from there also i didn't get any response about my product or even they not reverting. I totally dissatisfied with the service of the support team. I don't want any product of reliance refund my money back.
I sended message to support team but till yet no any response.
Check with this email id - s. [protected]@gmail.com
Plz take any strictly action.
Sound cannon of itek

I booked a samsung tv 43nu7470 on 01sep.2018 but till date (13th sep 2018) delivery could not be done. This is the worst experience for me about the reliance digital. Tax invoice [protected]. If my tv not deliver today i may cancel the order. I make several calls in the reliance retail limited cmr central maddilapalem but they does not give satisfactory answer about the delivery of my product. Reliance digital is a big brand if this type of service provided by this company then it is very serious question about its.

I was purchase a power bank from your reliance digital shop which is situated in the rajapark jaipur rajasthan.Its was not working properly so i was given your store since 10th august 2018. There were one month they did not given exchange or well condition . And he was talk in on manner and want the pawer bank cover . I have cover he dont exchange . What i can do ?
ritesh shukla [protected]

Very poor service ever experienced.
They told that they will provide service in 24 hours but after waiting whole day leaving all other work. No single person come for the installation.
After calling so many time not even single person is bothered about the service.
Please rise the complaint against RELIANCE DIGITAL, VIDYANAGAR HUBLI.
And please do provide service( I.e installation for refrigerator) as soon as possible.
THANK YOU

We bought a fan from reliance digital elantae mall, chd. I am totally disappointed because of the defected piece sold and also because of the rude behaviour of the staff and the wrong committments done by them. Firsty, i was given a defected piece of table fan which worked only for two days after purchase and i had to take it back to the showroom for replacement as per the policies but later the staff denied it saying that they had no fresh piece so they would repair it but they didnt repair it properly so i was suppose to get it again for the repairment but unfortunately this time also it didnt work so finally i had to return it back to the showroon on thile condition that if there's a defect detected then they would refund the money. Almost 2 months later i got reminded and gave them a call, by which they weren't bothered even later they call me day before asking to take the fan away knowing that the peak season has already been over, there was no fun of giving it back at this time when the season of fan had actually been over. They neither refunded nor returned the item on time and when i myself went to speak to them their rude behaviour led to no conclusion.in the end i told them to keep the money and the fan also with them only. Such a rude behaviour would only repel the customers from buying products from here as we end up getting a defected piece with no refund, moreover such an illtreatment from such ilmannered staff. I suggest them to mend their ways if they want their reliance digital to progress especially in such a money minded place as chd.
Yes, since i recieved such a service from here i would never recommened anyone to buy products from reliance digital, elantae mall and alos i would make sure none of my knowns end up being treated the way we were.

I have purchase 1 ton samsung ac from your bhopal outlet vide tax invoice no #[protected] dated 23.01.18 and this ac installed by your technician. When i start it to use in may-18 i found that this ac where not cooling than i contact to reliance service and first time your technician refill gas but he ask me that your internal unit and indoor unit is mismatch (Means internal unit is for 1.5 ton and outer unit is 1.00 ton) but after gas refill it will work properly. After refill gas this ac appear another problem of water thru from front panel. I again contact to reliance service and they ask me to contact to samsung service centre. I contact to samsung service. When technician of samsung inspect ac he also told me that your product is mismatch as previously declared technician of reliance technician. Samsung technician try to temporary repair 4 to 5 time and the also refill gas two time, but this ac not working properly and than samsung change base of internal unit which contain no. Brand / no make/ no serial no. And now my ac look like assembled local ac. The colour of base unit and cover also not matched. This clear indicate that product delivered by reliance outlet was not proper. I also contact to your service centre and they make complaint for this but no body bothered about it and they have thru ball to each other. I am continue contact to your bhopal service centre head cont. No. [protected] mr. Hemantji contact no. [protected] and mr. Shamsuddinji contact no. [protected] but no any solution given by them. All time they insured me to updated me within 2 hours, within 2 day but they never back call me and when i contact them they keep me on conference to contact each other and after period of about half hours they assured me that they call me within 2 hours, within 2 day, this is continuously habit of service team. I am still suffering by your defective product and my request is in queue since 3 months. I hope that you will take action on my this complaint and will get timely solution. By, amar shugani bhopal contact and registered mobile no. [protected]

I had purchased a jio phone from jio digital company-owned outlet in mahagun mall, vaishali, gahziabad, up,
3 times they returned me as i reached there after 9pm.
Finally, i received my phone on 09.09.2018.
Now logged the complaint but nothing has happened so far.
I want immediate redressal else i will go consumer court as my brother is a high court advocate and it would be easy for me to fetch you in the court.

My contact rediffmail.com, [protected], [protected]

Hi,
I am dipen bhadra (Registered mobile number: [protected]) a customer of reliance digital.

I bought panasonic inverter 1.5 t ac on[protected]Cin no: u01100mh1999plc120563) from reliance shop in axis mall kolkata and from the day one paying for amc to relience digital, no one else other than the person of reliance digital has touched my ac till now.

Last to last time i placed service request for my panasonic inverter 1.5 t ac. The person came from reliance digital he opened the indor ac cabinet with the flipper. But couldn't set the flipper properly. Tried a lot and when i came back from my lunch show somehow he set the flipper. But the swing was not working properly. I told him but somehow he ignored.

After the day i didn't get much time to look into this. Few days back i show that swing is not working completely.

I registered another complaint. The person came, after checking said one of a parts of the flipper has broken and as a result flipper is slipping down not swing. He called his supervisor and the supervisor said i have to pay 50% of the total price and the person did this will pay remaining.

On that moment, i called to customer care and have been informed about that, the customer care executive told me i will get a call from concern department on this but haven't received anything like that.

Even today again i called to relience digital customer care[protected] and explained everything. The officer again said i will receive a call soon.

I am surprised to see a sms today (11 sep 18) at 10.20pm that "service request no. [protected] dated 11/09/18 has been cancelled due to non-availibilty of concerned person".

Is this any kind of joke?

No one has called me even everytime before coming people ask me about my time.

How come this request can be cancelled without resolution of the issue.

This is enough, next week i will got to bangalore for medical checkup. I won't be available next week.

But before that please take necessary action on this urgently otherwise get ready to face legal action and i have to go to consumer court.

Hope reliance digital will take this matter seriously and fix my ac as it was before.

Dipen kumar bhadra
[protected]

Yesterday evening 10th sept 2018 i bought food processor of morphy richards 1000w from reliance retail south avenue mall jabalpur but its not working even not starting immediatly i spoke to staff but they are not ready to listen or give service, its really sad experience. I dont have option other then look forward for consumer court i really feel hurt. Service no [protected]
Regards
G v satish
[protected], [protected]

With reference to above i have to advice that i had purchased lg led tv from
Reliance digital, shop no 12, center square mall, baroda.390002 on 12th august 2018. At the time of billing, i had requested to incorporate gstn no of sbi, telangana (My employer) to enable my bank to claim input credit.

As the gst no was not incorporated, i took of the matter at all level and also
Sent my mail request to cs head vide my email dtd 01/09/2018 11:17 am
For which proper response is awaited.

As a result, i am not able to get reimbursement of input credit amounting to
Rs 16, 649.13

Raju daryanani
[protected]

I have pre booked a rbig tv connection on date 4-3-2018, which booking id is 14500815. I paid an amount of rs. 499.00 online.in your website you committed that "the installation will be done between 30 to 45 days", but still i didn't get connection. I called 6-7 times daily to customer care but they didn't provide satisfy answer.
I want to know that the actual date of installation and the actual status of my order.[protected] is not working

My reconnect split ac is under warranty and the gas has leaked from it. This problem is covered under my resq plan but the technician called me and asked for money to solve this issue. On denying him that he never called again and on repeated lodging of the same complaint at the call centre still there is no one to solve this issue. I hope this reaches the reliance digital team and they sort it out for me.

I have purchased panasonic 40es500d led 32l on 01.04.2018 from reliance digital, hazratganj lucknow up. Bill no. Ean#[protected]. One hoofer also purchased in the scheme bill no ean#[protected]. Now hoofer is not working please arrange a visit of engineer to resolve the issue at the earliest.


Shalini srivastava
Mobile no [protected]
[protected]
Flat no 416 f. I. Gangasagar appartment
Hazratganj lucknow
Pin 226001

I have purchased microwave model lg mwo mc3286blt 32l on 01.04.2018 from reliance digital, hazratganj lucknow up. Bill no. Ean#[protected] microwave delivered on 03.04.2018 but utensil lg trio bowl ean#[protected] and accessories does not deliver till date i have contacted so many times with the sales man sh. Anuj (Mobile no [protected]) who sold me this microwave to provide it, he continuously assured that it will be provided very shortly. Please provide it at the earliest.

Shalini srivastava
Mobile no [protected]
[protected]
Flat no 416 f. I. Gangasagar appartment
Hazratganj lucknow
Pin 226001

I have purchase 1 no. Samsung 1 ton ac from your bhopal store vide tax invoice no.#[protected], your store deliver mismatch unit which contain out unit of 1ton and internal unit of 1.5 nt. This mismatch come to my knowledge when i requested first time of service of colling. Your technician fill the gas for temprory solutions but my ac not working properly, than i contact to reliance and they have ask me to contact samsung service center. I contact to samsung and when his technical visited he ask me that your unit is mismatch but he again refill gas. Than ac spear water through problem. I again and again contact to samsung and their technical repair 4 time different different type but my ac not working properly and after all they have replaced base of my ac which have no any logo/unit identification. By replace this base my ac look like assembled ac. I have so time contact to your service center but always they promise to resolve my problem within 2 day. They never respond again and when i contact they again repeat the same practice and i m still suffering. I have contact to sri hemant ji service leader bhopal, mr samsuddin ji service head but no solution given since last 3 months. My contact no. [protected]. Amar shugani bhopal

I purchased a o smith water heater from relince digital on 14/08/2017. The product has got warranty of 2 years as per the instruction manual provided with the product whereas the sales person is adamant that her system is showing only 1 year warranty which has expired, hence replacement of heating element would not be done by them although customer care executive of a o smith is confirming that the product is under warranty.

A o smith does not maintain a services outlet in jabalpur hence unable to provide the same directly at jabalpur.