Reliance Digital Complaints & Reviews

I have purchased daikin ac 1.5 ton in oct 17 from reliance digital at belapur, i lodged complaint about less cooling and water leakage from outdoor unit on 14 aug 18 (Still ac is in warranty of 1 yr) technician visited on 15 aug 18 and intimated that indoor unit has leakage from indoor unit and whole gas is leaked out. So he unmounted both the units and told that ac will picked up for repairs to the service center. From 15 aug 18 till todate 22 aug no body has came to pick up the ac nor called me for any assistance. The guy who visited from reliance was asking me for extended warranty for 4 yrs. If reliance is fail to give service which is under warranty and took more that 1 week for just pick up the ac for repairs. Then how much time they take to repairs and reinstall the same. Very bad service from reliance digital. I strongly recommended plz do not buy any product from reliance digital.

I had bought two panasonic smart tv on 18 june 2017. There is a display issue in one of my tv.
This is not acceptable to get display issue within a year.
I have got a defective product and i would not bear the cost of repair of service for defective product.
This is very sad and un fortunate to get such defective quality from reliance digital.
Mob [protected]
Rel i'd [protected]
Product code panasonic 40d500d

सर दिनांक 11/08/18 को Moto g6 play 12000 rupees का एक Mobile खरीदा गया था । केवल 3 से 5 दिन के अन्दर ही 1=battery late charge होना ।
2=finger print का option निकल जाना । आदी समस्याएँ आ गयी ।
दिनांक 17/08/18 Moto care n reliance care से बात हुई अगले दिन यानी 18/08/18 को मोबाईल शाप जो की shimoga में है, उन्हें समस्या बताने पर, समस्या हल करने का वादा किया । पर कुछ नहीं किया गया बल्कि उनहोंने कहा कि आपने किसी और जगह मोबाईल ओपन करवाया है बताकर हमसे बत्तामीजी की गयी । damage mobile ही देकर भेज दिया गया है । कृपया कारवाई करे सर ।
Mobile name = moto g6 play
IMEI NO = [protected]

Shankarlal L
[protected]
[protected]@gmai.com
Hindi teacher (shree taralabalu central school ajjihalli)

I booked rbig tv connection with booking no. 14515123 on 15-03-18 after that message was received from the company that your connection will be given with in 45 days today is 22-08-18. Still there is no word from company i contacted several times to costumer service every time they use to say with in 15 days connection will be given. I am fed up kindly make refund

I bought a lg handset at mantri mall with offer power bank and one thousand big bazaar 1000/- coupon and was assisted by the relience person mr. Gopal with cell no. [protected]
Bill details :-
Bill date 28/04/2018
Mobile model:- lg k7i
Imei no. [protected]
Billed for :- bharat shah
Venue :- relience retail limited
Mantri mall, sampaige road

Now after paying the amount i was handed with "one lg handset with one power bank.. Without 1000/- coupon" but was assured to give the a big bazaar 1000/- coupon after one week as the coupon was not available at that day.

I have visited several time for availing the coupon but each time was assured to hand over with 15 days... 20 days, home delivery etc.. Have given the address too all waste as never i received call nor i was informed via mail.
Also have given several calls to the concern person mr. Gopal who have assisted me for briefing the lg hand set he keeps on declining it.

Please resolve the issue at the earliest.

Contact no. [protected]
Sanjay

My name is Anupama, doctoral researcher at Cochin University of science nd technology.
I hv purchased jiofi from reliance digital Xpress, Thrissur on 5/8, but it was not working, contacted sales people on next day, they suggested to go service centre, I came here 3 times, but it was closed before 6pm. Nw on 21/[protected]@1.30 pm I'm sitting in service centre. They are telling in order to replace the device, I hv to bring it within 1 week.But sales people didn't say anything about time limit, they said it is only a simple issue nd service people will fix it within 5 mnts. Now service people are telling to replace the board, what should we do?from the very 1st day we have contacted customer care nd registered this complaint. Do anything to give us a new device.

It is not our problem, your sales people didn't inform us about to submit it within 1 wk, but we came in service centre within 1 wk( 2-3 times) but it was closed before 6 pm. We are expecting some more responsible and sincere customer relationship from Jio.

As suggested by service people I contacted sales person nw nd request to replace my device because it is his irresponsibility which created this issue. He is arguing with me, that it's my fault, because all electronic devices have only 1 week replacement warranty, I should know that, its my mistake, he can't do anything. This is not acceptable from Jio.

My Jiofi number-[protected]
Device IMEI [protected]

email: [protected]@gmail.com
[protected]@gmail.com
Contact no:[protected]
Thank you

I bought an i phone 8 from reliance digital amnora pune on 9th jy 2018. I swiped my hdfc debit card for1 rupee for my savings account but after swiping the card they chose current account instead of savings account without asking me and said procedure is dine. Now my emi is bounced and i’m getting charged because i don’t use current account. This very disappointing i want immidiate fulfilment of my loss as i am paying extra 100 rupees charges per month. I did not get proper help after complaining about this to reliance. Kindly look into this. I in loss of 2000 rupees as if now and more to come. I am regular customer of reliance digital and all other reliance service stores right from reliance smart to reliance footprint.

Reliance digital, nizamabad incharge mr. Bhanu.. I had a conversation with him on 21st august, 2018.

1. Please tell them to introduce to customers before talking with them
2. Why you guys are changing your best price based on person, what does it mean?? Reliance digital is not a weekely market, its a matter of trust
3. We are the customers, we always compare prices with other stores before purchase. You should value it.
4. Your staff was calling me back and giving me another best price.. I felt like, i’m buying vegetables in weekely market.. It’s like bargain

Hello,

I have purchased washing machine from reliance digital, amanora mall on 19th august.

The product that was delivered to me on 20th august is damaged and have number of dents at the front side. I have already raised by concern over call within 24 hours of product delivery. Please find below billing details:

Cin no: u01100mh1999plc120563
Machine details: samsung wa62m4200hv

I need this washing machine be replaced as soon as possible.

Awaiting response.

Dear manager,

I have bought samsung refrigerator at your store in kukatpally, hyderabad on 15th aug, it was delivered on 17th aug, till today 21st no body came for installation.
I never expected by these much delay with reliance as well samsung. Verymuch disappointed and very un satisfied. I want esacalete this to higher level, pls provide national head email or escclation matrix.
Regards
Ramesh
Rtn [protected]

I was purchase a dell laptop from
Reliance Digital Store,
Gomati nagar Lucknow -22600
Date of purchasing :[protected]
Manager name : Kunish Anand

The laptop was defected, i told them on next day, they gave to service center for serviced, And after getting again laptop not working. I shown them that is not working. The manager told me that he will talk to his senior authority but i did not get any positive response.

I asked him again and again but he did not give me any positive response. I lost my office project and this dell series is not working properly. Their sale man told me that if i face any problem then they replaced it within 7 days. But their promise gone wrong. I am very upset from reliance digital service. Even i complaint their senior authority
which mentioned below
Email : cshead.[protected]@ril.com
Email : [protected]@ril.com
Email : BM.[protected]@ril.com

Now i want my refund, because this dell series is not working.

Kindly find attached bill...

i hope i will positive response from here !

I had bought an air conditioner worth 40000. Within 2months the complaint starts.but the customer service had attended only for 2 times. Till now the complaint was not rectified. Customer support was very poor in responding. They lagged the complaint for 1 year and left the complaint by simply saying that warranty has been expired. Now they are saying that the warranty has expired and they can't do anything. They asked us to proceed in any way.(legally).
They also given a free auggestion that is contact to the air conditioner company customer care.

I purchased a lg tv from relaince digital behrampur odisha on 17th of august. First they didn't gave me the stand and now the engineer is not coming to mount the television. After calling the store many a times they are not responding and showing rude behavior. There is no hospitality. Public relation is bad over there. They argued with us and dared us to file a compaint against them. It was not expected that a famous store like relaince digital will have this kind of staffs.
Utterly disappointed by the experience.

My Name Gurumoorthy from Chennai I have booked the DTH on 5th march.It was assured that between 30 to 45 days the delivery will be made but after completing of 45 days also there is no response from BIG tv people.customer care number [protected] is either busy or could not connect. Booking ID is 14504585 Please communicate when it installed my contact no [protected]

I purchased a reconnect power bank 20000mh on 06/08/2017 from gariahat(kolkata-700029) outlet. On 02/08/2018 at outstation, when i was giving charge to my iphone, after certain time(approx 25-30min), suddenly a irritable noise came from reconnect power bank & the casecover of power bank open-up, the inner core(a bag) inflated condition is being visible from outside. I am fortunate enough that my little daughter was far from the accident. After informing this to my family members & colleague, they told me to lodge an fir & upload the incident in social site against the reconnect power bank with a complaint in consumer forum about the proper compensation of power bank as well as the iphone, but since i am a regular customer of reliance digital of gariahat branch, i thought to first inform you about the undesired occurance.
So its upto you, whether you will take necessary remedial action against this incident at earliest.

I booked washing machine on 15th aug 2018 at that time it was out of stock. On 18/08/2018 i got call from you that machine is available now so can we deliver it on sunday? I sad ok but still i not receive any delivery. Your delivery schedule is very poor.

Booking name:- parsotamdas kantilal rana
Contact no - [protected], [protected]
Product - lg 7kg washing machine

I purchased a lg tv dated on 15th of aug 18, i was assured of delivery of the same and the installation on 17th of aug. But it failed and delivery was made on 18th of aug. After many calls from purchasing center to service center one official arrived my home and installed the tv but found to be not funtioning well recommended for sending back to kolkatta from where it was despatched to asansol. When i asked the same official what is next now and how many days it would take. He stated again i have to wait for 1 week. Apart from this when i phoned the reliance service first of all they dont pick up my call at once. On my fifth calling they received my call and just paid formality like telecom service care do. I dont know how long i will have to wait. This is the worst experiance ever i had. My father is keep saying that this big mall service and their strategy once get paid money dont pain even to talk to you well. And told had he purchased the same from local market he would have been enjoying the tv the very same day. No doubt i had no reply to my father's statement and felt my self some how harassed and cheated since one week is about to passed and no gurantee when the afresh tv will be delivered, installed followed by taking back the delivered one.

Bought canon 3000d worth of 25999 in reliance digital kr puram bangalore, it has free canon camera bag and moto bluetooth headset (Worth of 6999),
They have given canon camera bag, but they are not giving the moto headset,
From last 1 week they are telling it does not have stok, daily i am going to the shop but they are not responding properly and not telling exact time.

Below attachments are the proof of the product and the free product details.

I am not interested in this type of service...!!!
I am ready to return the product...

I am not at all satisfied by the after sale service provided by reliance digital. I raise a service request as ice was forming on my ac unit on 16/08/2018 for which tat is 48hrs but i did not get a call from any one nor did any one visited me. Also the request was closed on 18/08/2018 without the service was provided. It's not this time it is like every time when i raise a service request, i face issues. Customer care people say they have raised a complain but no actions are being taken on that. I also don't get a assurance call or any one explaining to me. There is not at all proper service is being provided to there customer. Most of my products are from reliance but i think i need to change the brand now. Request number - [protected].

I bought jbl ear phone on august 16th near reliance store. When i was buying this product they said that if ear phone not working properly or not satisfactory you can replace this product they said. As usual my ear phone not working properly and they charged high amount of this product. So today i. E 18th i went reliance store which is i bought this product. I have asked replace this product. They said not possible replacement. And they given irregular response. They arguing with me. So i unsatisfied this product.. So i left that product came to home. Still management were not asking single word.