Reliance Digital Complaints & Reviews

I have purchase 1 ton samsung ac from your bhopal outlet vide tax invoice no #[protected] dated 23.01.18 and this ac installed by your technician. When i start it to use in may-18 i found that this ac where not cooling than i contact to reliance service and first time your technician refill gas but he ask me that your internal unit and indoor unit is mismatch (Means internal unit is for 1.5 ton and outer unit is 1.00 ton) but after gas refill it will work properly. After refill gas this ac appear another problem of water thru from front panel. I again contact to reliance service and they ask me to contact to samsung service centre. I contact to samsung service. When technician of samsung inspect ac he also told me that your product is mismatch as previously declared technician of reliance technician. Samsung technician try to temporary repair 4 to 5 time and the also refill gas two time, but this ac not working properly and than samsung change base of internal unit which contain no. Brand / no make/ no serial no. And now my ac look like assembled local ac. The colour of base unit and cover also not matched. This clear indicate that product delivered by reliance outlet was not proper. I also contact to your service centre and they make complaint for this but no body bothered about it and they have thru ball to each other. I am continue contact to your bhopal service centre head cont. No. [protected] mr. Hemantji contact no. [protected] and mr. Shamsuddinji contact no. [protected] but no any solution given by them. All time they insured me to updated me within 2 hours, within 2 day but they never back call me and when i contact them they keep me on conference to contact each other and after period of about half hours they assured me that they call me within 2 hours, within 2 day, this is continuously habit of service team. I am still suffering by your defective product and my request is in queue since 3 months. I hope that you will take action on my this complaint and will get timely solution. By, amar shugani bhopal contact and registered mobile no. [protected]

I had purchased a jio phone from jio digital company-owned outlet in mahagun mall, vaishali, gahziabad, up,
3 times they returned me as i reached there after 9pm.
Finally, i received my phone on 09.09.2018.
Now logged the complaint but nothing has happened so far.
I want immediate redressal else i will go consumer court as my brother is a high court advocate and it would be easy for me to fetch you in the court.

My contact rediffmail.com, [protected], [protected]

Hi,
I am dipen bhadra (Registered mobile number: [protected]) a customer of reliance digital.

I bought panasonic inverter 1.5 t ac on[protected]Cin no: u01100mh1999plc120563) from reliance shop in axis mall kolkata and from the day one paying for amc to relience digital, no one else other than the person of reliance digital has touched my ac till now.

Last to last time i placed service request for my panasonic inverter 1.5 t ac. The person came from reliance digital he opened the indor ac cabinet with the flipper. But couldn't set the flipper properly. Tried a lot and when i came back from my lunch show somehow he set the flipper. But the swing was not working properly. I told him but somehow he ignored.

After the day i didn't get much time to look into this. Few days back i show that swing is not working completely.

I registered another complaint. The person came, after checking said one of a parts of the flipper has broken and as a result flipper is slipping down not swing. He called his supervisor and the supervisor said i have to pay 50% of the total price and the person did this will pay remaining.

On that moment, i called to customer care and have been informed about that, the customer care executive told me i will get a call from concern department on this but haven't received anything like that.

Even today again i called to relience digital customer care[protected] and explained everything. The officer again said i will receive a call soon.

I am surprised to see a sms today (11 sep 18) at 10.20pm that "service request no. [protected] dated 11/09/18 has been cancelled due to non-availibilty of concerned person".

Is this any kind of joke?

No one has called me even everytime before coming people ask me about my time.

How come this request can be cancelled without resolution of the issue.

This is enough, next week i will got to bangalore for medical checkup. I won't be available next week.

But before that please take necessary action on this urgently otherwise get ready to face legal action and i have to go to consumer court.

Hope reliance digital will take this matter seriously and fix my ac as it was before.

Dipen kumar bhadra
[protected]

Yesterday evening 10th sept 2018 i bought food processor of morphy richards 1000w from reliance retail south avenue mall jabalpur but its not working even not starting immediatly i spoke to staff but they are not ready to listen or give service, its really sad experience. I dont have option other then look forward for consumer court i really feel hurt. Service no [protected]
Regards
G v satish
[protected], [protected]

With reference to above i have to advice that i had purchased lg led tv from
Reliance digital, shop no 12, center square mall, baroda.390002 on 12th august 2018. At the time of billing, i had requested to incorporate gstn no of sbi, telangana (My employer) to enable my bank to claim input credit.

As the gst no was not incorporated, i took of the matter at all level and also
Sent my mail request to cs head vide my email dtd 01/09/2018 11:17 am
For which proper response is awaited.

As a result, i am not able to get reimbursement of input credit amounting to
Rs 16, 649.13

Raju daryanani
[protected]

I have pre booked a rbig tv connection on date 4-3-2018, which booking id is 14500815. I paid an amount of rs. 499.00 online.in your website you committed that "the installation will be done between 30 to 45 days", but still i didn't get connection. I called 6-7 times daily to customer care but they didn't provide satisfy answer.
I want to know that the actual date of installation and the actual status of my order.[protected] is not working

My reconnect split ac is under warranty and the gas has leaked from it. This problem is covered under my resq plan but the technician called me and asked for money to solve this issue. On denying him that he never called again and on repeated lodging of the same complaint at the call centre still there is no one to solve this issue. I hope this reaches the reliance digital team and they sort it out for me.

I have purchased panasonic 40es500d led 32l on 01.04.2018 from reliance digital, hazratganj lucknow up. Bill no. Ean#[protected]. One hoofer also purchased in the scheme bill no ean#[protected]. Now hoofer is not working please arrange a visit of engineer to resolve the issue at the earliest.


Shalini srivastava
Mobile no [protected]
[protected]
Flat no 416 f. I. Gangasagar appartment
Hazratganj lucknow
Pin 226001

I have purchased microwave model lg mwo mc3286blt 32l on 01.04.2018 from reliance digital, hazratganj lucknow up. Bill no. Ean#[protected] microwave delivered on 03.04.2018 but utensil lg trio bowl ean#[protected] and accessories does not deliver till date i have contacted so many times with the sales man sh. Anuj (Mobile no [protected]) who sold me this microwave to provide it, he continuously assured that it will be provided very shortly. Please provide it at the earliest.

Shalini srivastava
Mobile no [protected]
[protected]
Flat no 416 f. I. Gangasagar appartment
Hazratganj lucknow
Pin 226001

I have purchase 1 no. Samsung 1 ton ac from your bhopal store vide tax invoice no.#[protected], your store deliver mismatch unit which contain out unit of 1ton and internal unit of 1.5 nt. This mismatch come to my knowledge when i requested first time of service of colling. Your technician fill the gas for temprory solutions but my ac not working properly, than i contact to reliance and they have ask me to contact samsung service center. I contact to samsung and when his technical visited he ask me that your unit is mismatch but he again refill gas. Than ac spear water through problem. I again and again contact to samsung and their technical repair 4 time different different type but my ac not working properly and after all they have replaced base of my ac which have no any logo/unit identification. By replace this base my ac look like assembled ac. I have so time contact to your service center but always they promise to resolve my problem within 2 day. They never respond again and when i contact they again repeat the same practice and i m still suffering. I have contact to sri hemant ji service leader bhopal, mr samsuddin ji service head but no solution given since last 3 months. My contact no. [protected]. Amar shugani bhopal

I purchased a o smith water heater from relince digital on 14/08/2017. The product has got warranty of 2 years as per the instruction manual provided with the product whereas the sales person is adamant that her system is showing only 1 year warranty which has expired, hence replacement of heating element would not be done by them although customer care executive of a o smith is confirming that the product is under warranty.

A o smith does not maintain a services outlet in jabalpur hence unable to provide the same directly at jabalpur.

I purchased one water purifier with extended warranty from reliance digital. First one year, it was under warranty of manufacturer, during this time 3 times filter changed absolutely no issue.

After one year i called for service from reliance according to extended warranty.
First time service is very poor and from the next day purifier doesn't function properly and give dirty water. I called for service.. It's already been three days.. And 8-10 times called customer service.. But not yet purifier made ok... Literally i am feeling frustrated with the kind of service... Provided by reliance.

I ordered for a fridge samsung 465 litre.

First time the fridge had a defect hence asked for a replacement, again they have sent a defective piece with a bigger dent on it. Upon questioning they have informed that it is not their mistake.

They are pushing on the company samsung. Reliance has all scrap in their godown.

We have faced lot of difficulty without fridge due to their service. They are taking it easy as we as female have ordered it.

They have asked us to keep it and use it till replaced. It is waste of our tume and hurting our reputation. Please take action against them and i need my refund immediately.

Hi,

Product was bought from guwahati reliance digital store on 15 aug’18 with the assurance of free installation which needs to be done within a month. But even after so many calls and 3 appoitments, this is yet to happen. Every time i call customer care, answer is the same that “we are so sorry for the inconvenience. We will fix the appointment on xxx date and have kept it on high priority”. But no one turns up and the worst thing is that no one informs too. This is the worst experience i have ever faced.

Regards,
S medhi
Service request no: [protected]

I have booked 7 kg fully automatic samsung washing machine in reliance digital store at nashik road.
Booking date was 15th august 2018. I have been promised delivery within 8 days. I have paid rs. 34000.00 by debit card.
It is almost 22 days now. Still they are telling that i have to wait for some more time.
I am asking for refund also but nothing happened.

I have purchased a senheiser ep cx275s head phone worth 1750. Ean[protected]
From reliance digital 53 vivekananda colony, po - panihati, ps - khardah, 24 pgs (N) kolkata - 700114 west bengal on 1st september 2018.
Tid no[protected]
Batch no - 000084
Inv. No - 000188
I am not satisfied with the product as it sounds really poor. When i have visited the particular reliance digital store they said it has sounded that means the product is working and they cannot replace the product but to me the sound is very flat and the high note and low note does not work properly.
Your teqnical expert id 60388306 on his point of view if the headphone sounded ok with left and right plug that means that is ok. He does not understand what the problem is the quality of sound is very poor and does not meet the criteria of sennheiser.
I want to replace this product with any other brand which i preffer. The product is under warranty of 2 years.
Please do the needful and revert me as soon as possible.
Regards
Arindam ghosh

Dear sir / madam

I have purchasing iPhone 8 in January 2018.
Purchase date 8/01/2018 my name : manohar Kumar Rai Phone number [protected]
He will say Rs. 8000/- Cashback, Purchase date after 3 month credit cashback in my account but till date 5/9/2018 not credit in my account please check and revert kindly.
Regards

Manohar Kumar Rai
[protected]

Reliance Digital Store V3S Mall Laxmi Nagar

Sir,

Kindly help me with proper mail i'd to address the issue..

I purchased extra warranty from reliance digital store however on 2nd august 2018, i submitted my micromax phone to reliance digital with service request no. [protected].

After several follow up reliance person mr moin from nerul navi mumbai inform me as this phone is not repair so we pay you 50% of phone chargeso. As no other solution i accept the offer however they issue cheque no is - 2355, same check rejected as no amount to clear..
I am shocked however nerul ppl not.
Since they avoiding me mr monoj moin boss not pick up my phone...
Need solution soon

Rajesh korpe - [protected]

Last year i had purchased a laptop from your store located know kolkata from the padapukur branch. The laptop is a lenovo ideapad 110. I had purchased the extended warranty along with it. Before the purchase of the laptop i was told by the salesman that if there would be any problem with the laptop then they would replace it. Since the purchase of the laptop i have faced several problems and have given it to the service centre twice already. I had gone to the store recently along with the receipt and warranty and asked them to replace it. They said to me that they can't do such things. My problem is that why did the salesman say at the time of purchase that it would be replaced in case of any problem. I was sold a faulty product for your store and was sold under false advertising of it being replaced in case of problems. I will take action against this if it is not resolved.

To buy a camera went there and they provide a price and asked to come next day because there is some formalities pending from bajaj finance service. When we went there on the very next day they are asking for higher price and they denied the agreed price even the bajaj finance guy is telling the same price that we are telling but still they denied to sell the camera.

This is not acceptable from this kind of giant store and it is very unprofessional behaviour.

Requesting to the higher authority to take a serious action because it effected the brand image.

And also the bajaj finance guy told us many times the camera section guys dont keep their words .