Reliance Digital Complaints & Reviews

Address: 700102

The amc is going to expire 8th aug 2018. Tried to contact customer care but all service request for amc extension is getting cancelled by giving false reasons.

Rcp team called me and told the yearly maintenance cost is closed to 30k so amc team of west bengal is not accepting the request. But refused to write these things in mail.

The whole company is fraud.

+1 photos

Sep 21, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Aug 07, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Our team tried contacting you, however, you might be busy. Please share your registered or alternate contact number at http://bit.ly/RDCustomerCare.

At Your Service,
Reliance Digital

Aug 12, 2018

Updated by Anup Patra Registered Mobile no:[protected] /[protected]

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Address: East Godavari, Andhra Pradesh, 502032

16th july i have bought an hp laptop n when i checked it properly it had number of pictures uploaded many months before the date which i bought it. Reliance digital being one of the top most electronic showroom sells 2nd hand stuff which is disappointing. I may hav to take an action legally for cheating the product to be a fresh one. The very next day aftr my purchase i observed that the laptop is functioning very slowly but dint realise bcz its a very old lappy nd alrdy used one its causing the lappy to work slowly. M sure the showroom person will defntly manipulate the issue but m not goin to leave this issue, il take it to the next level.

Reliance Digital customer support has been notified about the posted complaint.

Aug 15, 2018

Updated by suneetha rani I complained on 3rd August and today is 15th August. So far I have not heard from Reliance Digital, though the Customer Care section assured me on 3rd August when I called them that my complaint will be addressed in 48 hours.
I hope Reliance Digital understands the seriousness of the problem. The laptop that I have bought from Reliance Digital has photographs and pictures loaded at least one month before the date that I bought it. It can be considered a breach of privacy of the people who have uploaded those files as well as interfering with my privacy by dumping unnecessary files into my laptop which I use for my academic purpose. It is a breach of the assurance given by Reliance Digital that the laptop is new and unused. The credibility of Reliance Digital, as a retail store that sells new products, itself can become a suspect.
If my complaint is not addressed by 22nd of August, that is exactly one week from today, I will be compelled to approach the Consumers Forum.
Hoping for a positive reply from a trusted business house like Reliance Digital.

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Address: 110096

I had bought a cooler from reliance digital store last year. The cooler was facing major water leakage issues. The product was under warranty so called the reliance helpline for the help. They sent their service center person for the the check. They took my cooler for repair last month. It has been more than 1 month i have been calling the reliance helpline for the status of my cooler. I have not got a single call from service center to tell me the status of my cooler. I am calling the reliance helpline on daily basis but i getting on proper revert.

Still after a month i have not been able to figure our where my cooler is. Helpline is saying the service center is not responding to their call. It is summers in delhi and i am without the cooler i bought for summers. What was the use of buying a cooler.

Need urgent help!!

Service request number - [protected]

Sep 8, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Aug 07, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Aug 07, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Our team tried contacting you, however, was unable to connect. Please share your registered or alternate contact number at http://bit.ly/RDCustomerCare

At Your Service,
Reliance Digital

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Address: 560012

Hello,

We, from the Aerospace Engineering Department of Indian Institute of Science, Bangalore, recently contacted your store in Mantri Square, Malleswaram, Bangalore to buy a GoPro Hero 5 Black Camera. Since the purchase is for research purpose only, therefore we are required to pay only 5% GST, as stated by the GST council of the Government of India. We presented an authorized GST concessional certificate along with the...

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Address: Chennai, Tamil Nadu, 600004

It is informed that i have bough a new refrigerator (Samsung 192l) on 27/7/2018 from reliance digital shop, mylapre, chennai branch and informed them to exchange my old refrigerator for which dealer agreed and promised me that third party will take out my old one within 2 days and till date nothing has been done. I called several times to reliance digital mylapore branch and logded a complaint to customer care over phone for which i got reference no [protected] but all efforts went in vain. Nothing has been done yet. I called to third party vendor number provided by relaince digital shop, third party also not responding properly even they are telling daily same thing that they will come tomorrow, tomorrow. God only knows when that tomorrow will come.
Please look in to this issue in urgent basis to sort out the issue as i am struggling to maintain two refrigerators due to insufficient space in home

Regards
Mankala ramesh
Phone [protected] (Registered mobile no)

Sep 16, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Aug 03, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We are glad to know that your concern has been addressed and resolved. Do let us know for any further assistance.

At Your Service,
Reliance Digital

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Address: Kamrup Metropolitan, Assam, 781001

Sir/madam,
Paymentrefno#[protected]
Tax invoice#[protected]
On 20th july 2018, financed refrigerator whirlpool if 305 elt from reliance digital store, guwahati, received dent product for a third time... I called several time in the same store...in response i received dates after dates... Today is the 13th day... Unresolved. Don't see any progress. On 24th july, sat down in the store for 4hrs to rectify the issues, but again got the dent product.
Want replacement as soon as possible. And compliant against mental harassment for 13 days... Have attached two different dent product.

[protected]@gmail.com

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Reliance Digital customer support has been notified about the posted complaint.

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Whirlpool India Customer Care

from Delhi, Delhi

Aug 2, 2018

Dear Customer,

We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern.

Regards,
Whirlpool Support.

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Address: Mumbai City, Maharashtra

Hi, i've purchased google pixel 2 in the month of may and i got a promotional discount of rs. 2000/-, i was told that the coupon is applicable on all the products on the purchase of rs. 6000/-.
Today is the last day of the coupon expiry, so i went to purchase a house hold device. After reaching the store, i was told that the offer is valid only on mobile purchase whereas at the time of my purchase, i was told that the coupon is applicable on all the electric devices. Since i was planning to purchase a flat, i thought this offer might help me purchasing my household electric devices from the store. I want to complain about the false information provided about the voucher. I was going to purchase the device from chroma but just to attract my attention, they came up with this coupon offer. Fyi i've purchased my mobile from ghatkopar branch. Please contact me on [protected].

Reliance Digital customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan, 60614

Dear Sir,
I purchased Samsung LED 43" on 25th July but screen was demaged then I informed to your store manager giriraj sales man then he said if you want to replace it with a good condition LED then you have to pay 10100 RS more otherwise not replace them I paid 10100 rs More plus my previous payment and replace it on 31 July LG 49" and paid More difference amount 10100 RS but when your engeerier open it then it's also demaged and then again asked to store manager Amit rajpal then he is behaving unprofessionally and now I am doing complain in consumer Court if you don't replace this product with Good condition LED, take immidiate action and response me shortly otherwise I'll do complain in consumer Court Sir.
Thanks
Sajna Kumari
Mobile no. [protected]

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Address: Kanyakumari, Tamil Nadu

I have bought a 20000 mah reliance reconnect power bank from reliance digital nagercoil. But the port was not working. The service was not good. The people here were totally unresponsive. One of the person said to throw the product after one year of there is any problem. I don't know what to do now. I want use that now. They are going to keep it with me.

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Address: Gwalior, Madhya Pradesh

I am Pragya kesarwani. I have purchased a LG refrigerator single door 235 lit from gwalior showroom on dated 28 July 18. The item is not available at time. So, sales person inform me that fridge will delivered on 29 against the payment of Rs. 1000/-
Today I get the fridge on evening but a major dent on body. I informed the sales person.
Kindly change the fridge and also return my Rs. 1000, which was given as transportation. The sales team should check before delivery.

Pragya kesarwani
[protected]

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A

Aishwary Misra

from Lucknow, Uttar Pradesh

Jul 31, 2018

I BOUGHT THE JIOFI Z815 FROM THE RELIANCE DIGITAL THERE OS A ISSUE OF HEATING THEN I VISITED THE RELIANCE DIGITAL STORE THE EMPLOYEE IS MISBEHAVING WITH ME SAYING NOT VISIT THIS STORE AGAIN
The worst service is there i not recemend any one to visit reliance digital store again

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L

LNR ASC

from Delhi, Delhi

Jul 31, 2018

Hii,

At 20jul2018 I purched one kurti at rs499 and left your shop ..next day when I wash i see the tag is in my item..at 22july18 again i went your shop with bank statement and linked number..but after 2 hr waiting your staf roudly behave me and ignor me..
Plz short out my issue

Reply

LNR ASC's reply, Jul 22, 2018

Payment is not showing in your data base means some ghapla is there.on hardcopy payment is done but at soft copy no record found
7004694037

N

Noopur Pathak

from Nagar, Rajasthan

Jul 31, 2018

Purchased ac from here 3days back...and no body yet came for installation. When iam calling they just say Will come tomorrow and cut the phone.
Will file a police compliant for you...you have to shut down your showroom.

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Address: Mysore, Karnataka, 570004

I purchased a mobile for my friend on May-10-2018, a person who works for reliance digital (Govind) have given one more mobile to my friend as he is a good friend of Govind. After that Govind came to my office and took the signature of mine to the documents saying his job will go if i wont sign and he will take the responsibilities of the payment. Now when i see the bill in my mail i saw that Govind have swiped his credit card for deposit of that mobile and have made ecs too. My friend and Govind have mingled in this and now they are troubling me for the payment. I request you to do needful thing. The bill has been attached.

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Address: Cachar, Assam, 788001

I have purchased a samsung 43 inch full hd tv on 25th july... Which i have received today but when the installation person came he did not found the wall mount with the tv... So i called up the store for further help to which they said that they are are sending the same within 1 hour... I took half day leave and waited for them but they didnt turn up, and when i call them they were not ready to listen to me and when i asked to listen to me they misbehaved and disconnected the call on my face... Debobrata is the person who was there in the other end of the call.

The person whom i called there name and contact number are mentioned below:
[protected] arindam chanda
[protected] debobrata

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Address: New Delhi, Delhi, 110044

I bought a panasonic sac 1.5t 5s cs-kc18rkyt-1. I have taken extend warranty for it my ac compressor was damage.

I register a complaint in reliance digital customer care no. They generate my vide idc[protected] date on 21 july 2018. Next day (22 july 2018) they generate my service id ([protected]) and assign technician.

Next after 2 days (25/july/2018) overhaul services technicians came and taken compressor parts.br...

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Address: 600070

Am not satisfied with your service.

I have bought sony 5.1 home theatre on thursday 26th but still now no technician came to show the demo.

Even today morning i have called customer care, they have booked the request. I have received request message by evening and now again i received message it’s completed.

Without the technician came, how can you close the request? Am frustrated on this.

+1 photos

Sep 12, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Jul 31, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Your complaint has been registered with us and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

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Address: Mumbai City, Maharashtra, 400064

I have given my panasonic tv for repair which is under extended warranty almost a month back (7 july2018). But the service people (Reliance resq goregaon mumbai) in charge dont seem to be doing anything to help. Only when i called to enquire did they bother to send an email to the concerned person regarding tv part requirements and now that that part is unavailable only after i called again (27july) did they bother to send another email for a replacement.
Even today wben i called to enquire about the status they have no clear idea or response, as if to say it could take a month or a year to replace it!
Didnt expect such shabby service from reliance!

Sep 11, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Our team tried contacting you, however, was unable to connect. Please share your registered or alternate contact number at http://bit.ly/RDCustomerCare

At Your Service,
Reliance Digital

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Address: Jaipur, Rajasthan, 302012

I had purchased Electra glow speaker and I was delivered faulty product..I raised complain to customer care.. it was inspected and report for replacement submitted..Now even after 15 days neither it was replaced or somebody contacted.. I had already paid and feeling cheated..I want to file a case in consumer court.. They should change it immediately and also pay penalty for Thier Act.. Concern official should be penalised...
My contact no. [protected]
E mail [protected]@yahoo.com

Aug 31, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Jul 31, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Our team tried contacting you however was unable to connect. Please share your registered or alternate contact number at http://bit.ly/RDCustomerCare

At Your Service,
Reliance Digital

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Address: Nashik, Maharashtra

Respected sir,
Recently I purchased one mobile phone and one LG refrigerator from reliance digital... But your people's are not insert my GST DETAILS in the bill... For refrigerator I make loan by bajaj finance.. .i am a manufacturer for dental equipments... And I know the GST rules... Why should they don't insert my GST details... Please send me the explanation... Otherwise I would complaint in sales tax department...
Thanks......

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Address: Thane, Maharashtra, 400604

Dear team,

Its very sad to mention that, when i bought the subject line item from your store its told thet the yearly filter change and servicing is free for 1st year and i paid extra amount to extend the policy for extra 2 year.

Todat dt[protected] the servicing guy come and told that there is some extra filter which is a part of the carbon filter also need to change of rupees 2500/-
My concern is that if the thing is like that then why sholud i choose livpure instaed of agua guart and other product, or why this thing not told at the time of purchase?
Request your intervence in this and help what to do next?

Aug 31, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Oct 02, 2018

Updated by Diptimaya Tripathy Mob-[protected]

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LivPure Customer Care

from Gurgaon, Haryana

Jul 30, 2018

Hi Diptimaya,

We're sorry you had this experience. Please help us with your registered contact details and our team shall get in touch with you on the same.

Regards,
Team Livpure

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LivPure Customer Care

from Gurgaon, Haryana

Jul 31, 2018

Hi Diptimaya, to assist you further, we would require your registered contact number. Request you to share the same with us.

Regards,
Team Livpure

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LivPure Customer Care

from Gurgaon, Haryana

Aug 6, 2018

Hi Diptimaya, we can only help you if you share your registered contact number. Request you to kindly do the needful.

Regards,
Team Livpure

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Address: Kurnool, Andhra Pradesh, 518001

I have purchased oriental cooler model cp3001h on 25/5/18
It worked well for 1 month. From the past 30 days i do observe a lot of noise coming from fan due to its malfunction and the swing isnt working. So plz do help me with this thing by doing a service by taking it on your own since ypu do deliver the products or please exchange me with a new product.

Sep 2, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: New Delhi, Delhi, 110075

I bought an lg washing machine from you guys in july 2013 which had a 5 year old warranty. It has ended this year. However, i already paid to extend the warranty july 2017 for 6 months. When i called for a problem with the washing machine, they told me it was out of warranty. The people at reliance failed to submit the check until january 2018 or so i was told. They told me they would fix it and update the records but the problem still persists. The problem was fixed at that time and the people could see my valid warranty in their records. I faced another problem with my washing machine on 26 july 2018 and once again the service guys checked their database and found no record of my payment. I have not received a reciept yet since i paid. I have called customer service several times but nobody has fixed the problem permanently. I have also communicated via email with the head, mr. Yogesh, who sent me an email saying the service team will get back to me with a proper solution. Last conversation was on march 2018

Aug 27, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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C

Chandan Roy

from Kolkata, West Bengal

Jul 26, 2018

I had purchased one pone 18 month ago from barasat reliance digital and same time I had paid for 2 years warranty. 40 days ago suddenly I can see phone display is going black then I visit that store and submit my phone they told it will take 1 month max bot 40 days already over and they are not solving my issue

Please help me

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Chandan Roy's reply, Jul 21, 2018

I just talk again and they commit me by 26th July they solve and handover me... Lets see

Reliance Digital Customer Care's response, Jul 27, 2018

Verified Support

Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Reliance Digital Complaints & Reviews

File a complaint to Reliance Digital

Reliance Digital reviews & complaints page 130

reliance digital not extending the amc due to heavy maintenance cost of their product (reconnect 1.5 t split ac)

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reliance digital gachibowli branch sells second hand gadgets and products.

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extremely poor after sales service still awaiting my product from service station

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compliance with gst concession

old refrigerator not yet taken out from home

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same product received for a third time

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promotion voucher

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damage led delivered 2nd time

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reconnect powerbank 20000 mah

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lg refrigerator 235 lit

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reliance digital worker used his credit card as ecs in my account

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installation problem of tv as the wall mount is missing in the package

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reliance digital authorised overhaul services center fraud with me

technician not came

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panasonic tv given for repairs almost a month back

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reliance electra glow speaker

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about billing.... no gst no. mentioned

livpure water purifier

Post your Comment

malfunctioning of cooler

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lg washing machine warranty

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Reliance Digital Complaints & Reviews

File a complaint to Reliance Digital

Reliance Digital reviews & complaints page 130

reliance digital not extending the amc due to heavy maintenance cost of their product (reconnect 1.5 t split ac)

Post your Comment

reliance digital gachibowli branch sells second hand gadgets and products.

Post your Comment

extremely poor after sales service still awaiting my product from service station

Post your Comment

compliance with gst concession

old refrigerator not yet taken out from home

Post your Comment

same product received for a third time

Post your Comment

promotion voucher

Post your Comment

damage led delivered 2nd time

Post your Comment

reconnect powerbank 20000 mah

Post your Comment

lg refrigerator 235 lit

Post your Comment

reliance digital worker used his credit card as ecs in my account

Post your Comment

installation problem of tv as the wall mount is missing in the package

Post your Comment

reliance digital authorised overhaul services center fraud with me

technician not came

Post your Comment

panasonic tv given for repairs almost a month back

Post your Comment

reliance electra glow speaker

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about billing.... no gst no. mentioned

livpure water purifier

Post your Comment

malfunctioning of cooler

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lg washing machine warranty

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