Reliance Digital Complaints & Reviews

Bought new refrigerator vide bill no.[protected] dated 23rd july 2018 from r city mall, the piece delivered was defective on 24th july 2018 and even the response is useless. Now they are telling replacement will take 2 days which i have objection since it was gift and was be given operational.

Very poor delivery with quality check before delivery and now further delay after 2 days and not sure what kind of quality piece will be delivered.

I want the new one to get replace by tmrw itself by 25th july and installed

I bought ifb make 1.5 tone split ac in 1st week of may. Installation completed on 08th may. On 22nd july night ac outdoor unit stop working and the same night i register my complain on ifb website, next day 23rd morning i again register my complain on ifb customer care no. ([protected]) it was promissed that complain will attend in 24 hr. But nobody visited even in 48 hr. Next day 24th, i again call customer care, he give me mr. Nilesh mob no.. Mr. Nilesh connect with some local agency, lady seating over there told me that on your name no complain register till date, even in record you are not showing our customer. Again i call customer care, he give me mr. Bhadresh mob no. Mr. Bhadresh told me that he is no handling my area. Again i call customer care no. Now executive confirm me that by mistake he book my complain as demo complain not service complain.in their record my installation completed on 08th may, even though he book my complain for demo, even he mention in call that outdoor unit not working,, ac not working..... Such a worst experience in my life. I made a big mistake of my life to buy ifb ac. They promised to attend call within 24 hr whereas noone has visited till date. I regularly buy products like samsung refrigrator, vise led, philips hair dryer, kent ro, from relience. I would request relience that remove all the product of ifb from your store, talk to ifb official for this case. And make sure that you can save your future customer from this harrasment

I purchased a sony headphone from reliance digital elements mall bangalore.
Headphone has warranty of 1 year my purchase details are as below:

Dop: 6-2-2018
Product: sony ep ex15ap bk

While purchasing sales girl told me it can be replaced from reliance digital store only in case of it not working.

But now they are telling me to visit sony center which is not possible for for me please help.

Dear sir

I bought samsung washing machine from reliance digital, iti road, audh, pune 411007 dated 21th july 2018 details bill attached.

I got delivery 22nd july 2018 and delivery boy opened the product and found zero damage/crash. Today, 23rd july 2018 mr shabas shaikh came for installation and demo. He was trying to install bottom cover which is in black color at the time of installation, he laid down the product on ground and damaged and crash on the product. We have immediately stop the installation and contacted to the store and spokes with mr. Rahul girange about the damages and registered complaint.

I request you to replace this damaged product with new.

Our registered mobile number[protected] &[protected]

Attached : before installation product images and after installation products images which is damaged by engg.

Kindly acknowledge same.

Regards
Arc trading co.
Vivek shimpi
[protected]

I bought a motorola g6 phone from reliance store at gip mall, sector 18, noida on 16th july 2018. The phone hanged as the sales representative was showing it to me. But he convinced me to take the phone as he believed it might go away after some s/w update, and because that was the last piece available with them at that moment. However the phone did not ask for any s/w update and kept hanging, and restarting randomly for next few days. On contacting customer support, i was advised to follow some step to confirm the problem, which i did, and the problem persisted.

I submitted the phone in store on 21st july 2018, which was taken to the motorola workshop by one of your sales representatives (He helped me get the phone to workshop. Thanks to him.). I was assured, if there is a problem, it will be replaced with a new set.

Today (23rd july 2018), i have been informed that the firmware of the phone has been updated and i should take the phone back.

My point is, i have paid for a new phone, and i am expecting to get a new one. I will not be satisfied with a phone in which problems have already been noticed.

I have bought numerous products from reliance and i do believe the company does want to sell us products with problems.

Requesting you to understand my concern and provide me a new phone without any issues.

Thanks and regards,
Ashish kumar
E-mail: [protected]@gmail.com
Mob: [protected]

I have purchase sharp aquas 32 " smart tv from reliance digital pune fatima nagar in rs 21000 (With 2 year warranty) after 3 month my tv was suddenly shutdown. When i raise to complain in customer care after 4 days their technician come in my home and tell me its a software issue it will take time si i ll came back soon but after several call from my side to customer care and also visited several time in store also again after 4 5 days new technician came with software and after seeing my tv he told me its mother board problem i ll came back with mother board when it get available.. But today after 24 days passed nobody came to my home tp solve my complain, not even responding my call also,

I am totally fed up with this followup and always think its big mistake by me why i purchase tv from reliance digital.

My complain number was [protected] and mobile number is [protected], [protected]

I bought refrigerator and washing machine from reliance digital pune. They dont know the difference between complimentary warranty and extended warranty. They fool customers by giving complimentary service in the name of extended warranty. I even registered complain against them. But i did'nt receive any complaint number also. Please do not purchase any electronic equipment's from reliance digital.

I purchased a iball combook from reliance digital wave mall jammu. The official there showed us laptop and got my husband’s signature on a some billing receipt. Packed the product and we came back home. As soon as i unpacked the laptop i saw some air bubbles on screen under screen guard. I called at store, n some official namely himanshu prasar ask us to come back to store. I came back to store. Three officials are gossiping at an end. I told them the whole story and request them to change the laptop. But they said it’s nothing. Just an air bubble. Remove the screen guard n it will go. But i insisted to change as i purchased it for gifting to my sister. But they keep on repeating the same thing that there is no defect in laptop so we cannot take it back. Then i asked them that i want to meet mr himanshu, as i already discussed the matter with him. They called mr himanshu. Mr himanshu looked at screen and said u have hitted the screen. And showed us the signature on billing receipt. He started using absurd language with me too and said, ” anpad log ho kya? Padh likh k sign karna tha. And shut the book on my face and said i will not change it. It’s your problem now. It was the most humiliating moment i ever faced. Then i went to store manager for his bad behaviour complaint. But before i tell him, he whispered something in his ear. And the manager straight away said, ” i can’t do anything. It’s your fault. U have to check it before you purchased it. I explained him dat this mark is not visible while the laptop is on. Due to brightness it disappeared. N you people let us check it while it’s on. So how can i point it out? But he still denied. Then mr himanshu again came there and said us to get out from there and started using abusive language saying take my employee id and do complaint wherever u want. I am not afraid of any one. N started passing weird smilies, humiliating us. This the way a customer is treated in reliance digital store, and that too when the customer is a lady. I will never recommend someone to go there. I want justice for the humiliation that mr himanshu did! Employee id of mr himanshu is 60191726.

My reconnect led tv 32 inches not working.only sound no display.
On 5/7/18 I placed a complaint the mechanic came and taken photographs of the circuit board but it is almost 16days have passed but no reply from your side when my TV will be OK.
My tv is in extended warranty period
After repeated contact to customer service no satisfactory answer that when it will be ok.
Service request no.[protected] dated 5/7/18.
Hoping your early reply.
Naresh Panda
Rourkela

I have registered so far three compliants on the same issue . No one really looked at it and solved . Ac not working and they are just playing with us . This is totally unaceptable. We are in Chennai ( without AC how difficult it is ) . They said some board issue . They visted site with a wrong board . today also they came and they just left like that . iam wondering what is happening .

i have contacted Customer care head and sent him three emails. they also have taken this issue light because they are not suffering from it . please advise how do i get a solution for this .

I bought this laptop 2 years ago, and its not used continously but still it is lagging like i have bought it 5-6 years before. please fix the problem soon .as i am having many study materials in it and i am not able to prepare for it . it took me 20 minutes to open google chrome. and if i wish to play games in it then takes about half hour to boot the game. its my humble request

Registered complaints to ResQ (Reliance Digital Service company) for non-function of LG AC but complaints were not registered. Finally, after lot of hastle even though it was registered it was then cancelled by the customer service saying they don't have technicians available right now. Is this what you get after 5 days of continuous follow up? Also why was the complain cancelled? If there were no technicians available then you should keep the complain open right?

Address: Reliance Digital,
Satyam Tower, Near BP Poddar Institute, Opposite Haldiram VIP Road, Kaikhali, Kolkata, West Bengal 700052

I have purchased a Samsung Washing Machine from reliance digital on 18.07.2018 and till today no service engineer have come for installation of the machine. They promised me free installation and demo but till now no response from other side. I tried to contact the store several times but no reaponse till now. Totally disapointed with the service. I make sure that I dont go for further shopping from reliance and will also let othe customers know about the problem I am facing.

We asked for convertable fridge and reliance digital has given non convertable fridge. When we open fridge and checked manual then we came to know that is non convertable. We went to exchange fridge and shop is not exchanging.
My contact number is [protected]
Wrong information is provided by reliance digital people and wrong product has been sold.We asked shop to exchange the fridge and the shop is not exchanging.

please help us with this as this is a big issue.my contact number is [protected].

Hello
I have Acer laptop.which shows problem of not working properly ie it get switch off auto. While working on it And some time it don't start at all. After making it on off for 10 -15 mins it get starts and some times it's shows the screen with message "there is prob in laptop. We will repair the problem and restart again". This keep happening about 15-20mins then it it may get start or keep repeating same message.
In last 2 month I went for 3 times to reliance digital vashi for sorting out this problem . 1st time they said prob of motherboard and they had repaired the motherboard and 2nd time they said prob of ram so said they changed it.
In last 2 month hardly for 7-8 days laptops was there with me.For rest of day it was with reliance digital to repair.
Now again I m facing the same issue. How long this will keep repeating . My work is totally got disturb due to this. I had faced huge loss of money for this in my business. How will you sort out my loss and laptop this problem ?

My TV had a display issue .i purchased it on feb 2017..as it is under warranty ...i complained it to reliance digital...mechanic visited n said diplay is to be replaced ... requsition forwarded by the mechanic to reliance digital 1 month ago...still not getting the exact status of my display parts...i have no other options but to beg to u for repairing my TV at ur earliest caus i have no other options... n from the past 1 month i am blinded for wt is going on at ur end...

If possible give some tym for reading my plea and give some positive action please...
Thanks...
J.Dutta...
.[protected]...

I have been chasing reliance digital since 4th June for repair of my LG TV. I had taken extended warranty. Every week I get a call from a number ‭+[protected]‬. They just asked whether ur tv got repaired or not. Reliance is asking me to pay to LG for the repair and they will refund me amount. How can I believe. The worst service I have got. I have called so many times and we just get the reply that it’s been speed up. Really reliance digital is biggest cheater. I have all my recordings of call and have planned to move to consumer court.

Date of incident:14/6/18
Client: Reliance Digital, Banjara Hills Hyderabad
We bought new LG 360L invoice no: 11412 on 14/6/18 the sales team was wonderful to sell it and when the refrigerator was delivered it had dent we called customer service(Divya Metta and Rizwan Qadri) right away and they said to use it and they would replace. They did not tell us to keep boxes and it was Eid festival day we cleaned our house and trashed boxes. After making calls for a week they said they need boxes or else they cannot resolve it and they promised to reimburse 5% by sending us money.

After that there was no calls or correspondence we called 40-50 times to Divya, Rizwan and Sai(service center) they said they will call us back and not one call was returned. It was almost a month, I went directly to store on 11/7/18 to talk to customer service manager(Divya) she was on vacation and I talked to Rizwan and sales manager as well and gave they written complaint and they promised the resolution in 24 hours, but of no use and I gave them another week as of today but no response. I have to file this complaint and will also take to social media, how worse service and un accountable these companies have become. Another thing we have to pay 500rs to the exchange guy(Reliance person Rizwan told us to pay) who came to pick refrigerator, which was not part of the contract.

I have attached my bill, pics of damage when opened the box, box snapshot, written complaint.

I am a senior citizen and this how we treat people as its frustrating to call as we are begging.

Please make sure Reliance doesnot do this to this customers, I want them to replace my refrigerator.

regards
Masood Ahmed Khan
[protected]
[protected]@gmail.com

Reliance led tv 32" led tv suddenly its display got turned off... which is still in warranty...i hv raised a complaint on 29june till now i didnt get my display repaired and i hv experienced a worst service provider from reliance service team.its almost 22days till now no response... a corporate company which cannot provide better service...i hope ill get my query solved after this complaint

Dear team iam one o[censored]r customer walking today for enquiry of led smart tv 50'' at kukatpally reliance digital showroom .
there is no response from the entire showroom people to give a quotation and there is no manager itseems for the entire store to talk atleast
we thought reliance digital is the biggest store in the home appliances but in my view u are nothing compare to others
please appoint dignified qualified persons in sales
worst service,