Reliance Digital Complaints & Reviews

Took advance payment for ac and denied to deliver on the committed date. Forced us to buy another expensive ac in place of the one we have made advance payment for. When we denied buying the expensive unit they asked to wait for another 1 week. With great difficulty agreed to refund but took six days to initiate the refund. They are not giving us any date or duration of refund. Have been badly harassed by the team. We feel so cheated.

I purchased 39inches reconnect led on 17/12/17 freebies philips sound bar. (I have one year warrenty on philips sound bar)
My nearest store reliance digital house no 24_1_1696, plot no 1 police office road dargamitta nellore.
Relationship id [protected].
Present my philips sound bar is not working, complain to reliance digital customer care she name is salam. She not responding faverly she says you go to philips service centres. It is not responsible reliance digital. Iam already put into pitition consumer court in nellore.

Such a worst experience with the reliance digital resq hanamkonda warangal branch. I have purchased a samsung refrigerator 5in1. I have asked for the delay of product demo and manufacturing issues. The guy mr. Kranthi doesnt have minimum knowledge how to deal with the customers. He is speaking very irrespective manner. With rude behaviour. And he told me to complaint higher authorities with out any issue. Such an idiotic behaviour he has. I really never expect this response from reliance digital resq team. Hope i ll get a quick response from you. Venugopalrao mobile :[protected]

Reliance digital shopprix mall meerut is one of worst digital store in matter of cx service and product... I have purchase a 1 ton ac of reconnect on 27 June 2018 from reliance digital it is delivered damage to me and even the ac is not been installed up till now... And the manger who is assigned for the job he is more worst in term cxx service Now its a high time for me...
I will also share all the information(images of ac billing and all) on social media so that no one ever purchase any product from reliance digital because they have one of the worst cx service and mangers. Reliance only want money they don't care about product and all... My contact no. Is [protected]

This is my third time experience in reliance digital store, hanamkonda 506001, very un professional way and rude behaviour of employee, today morning i went for wireless mouse purchase, employee behaviour and unprofessional way i have not purchase the product also. Even store in charge also not responding.

If the same situation is continue no body will intrest to purchase

Thanks

Praween
[protected]

I visited the showroom and asked and explained the problem very clearly to replace the old pipe of my washing machine totally (Please note i didn't say that extension is required, since there was a leakage in the old pipe i asked to attach it to the machine directly not to the old pipe). Technician without a single thought came and simply attached the pipe. There was not a slight apologies from the technician nor from the rd staff, instead technician said he can't fix it today and asked me to raise a ticket and call rd (Please note rd never called me at the first place since product was sold, they never bothered to call back). Is this your after sales service? This is pathetic. Since rd was trusted (At least i did a mistake of thinking that) i took all my products from there (Tv, fridge, wm, speakers, iron) and he was asking me to raise a complaint against lg (Not rd) if that's the case what is the point of taking products from rd. If my query doesn't gets addressed i am without any slightest doubt going to the consumer court and will take the help of social media.

I went to ur reliance digital at malda, west bengal, to buy a ac but there mr das (Most probably babin), duty on first floor, speaks with me in very dishonour language. When i went to reliance digital at malda some one attended me for showing the product of various company on air condition brands.. Than and than i leave ur shop and bought it from another shop. If you want to see the purchase bill i can produced
Such behaves may downtrend ur business.

Respected sir/ madan,
I had buyed a dslr (Nikon d5600) dslr camera from reliance digital (Coimbatore - brooke fields). They said that it had an offer of tripod worth 2000rs for 1000rs... I payed the amount for that also... Its been a month still i have not got the tripod.. When i call them they say it is out of stock... Will be available soon.. I want it soon.. Tq

I purchased aquaguard R.O. on 16/06/18 but whithin 7 days this produt not working properly . Only 100 ml water purified in 24 hrs . Even after 6 days passed off after regular complaints on reliance digital customer care no one look after my complain. From 3rd day onward customer care representative everyday tells technicial will come till 6 pm evning but no one comes for resolve that issue . This company provide vry poor service and makes fool to customers

I have been having problems with internet speed on my jio. At most times it is unable to even open its own app's details like my plan, vouchers. I have been having this problem for about 4 months and could not get over it. Tried jio customer car but wasn't fruitful. I have given a thought to moving to another network yet i sympathise with jio as it is who started to think for customers. Hence i request you publicly to solve my problem.

I went to see laptops 2 weeks back around mid june at reliance digital situated at ranip, ahmedabad. When i asked about particular laptop he asked about my budget (How could he ask me about my budget without even showing me the particular model i asked him to show)... He wasnt interested in giving me details properly plus he's tshirts buttons were opened and he didn't had an i-card like others. Totally mannerless. No etiquette at all... And he wasnt actully interested in selling. He said "kitne laptops beche koi aap jitne questions nai puchta"... I still remember his words, he spoke as if he was the owner of that store. I asked his name too... His name was krunal.

Reliance digital is itself responsible for their employees behaviour towards customers. #disppointed.

Hi,
I have purchase symphony diet 50 ltr cooler from reliance digital store at meerut as on 24.06.2018.. But now i want exchange this product & take a other product like cooler. I m also deposit my symphony diet 50 ltr cooler at store as on 26.06.2018 take deposit receipt. & store staff say to me give us two day for exchange.. But now after two days they are refuse to exchange...
I am not satisfied with symphony diet 50 lt so pls exchange my product..

I have raised a complaint on my ac voltas which is under resq warranty. My service request number is [protected]. One of your representative came and checked the problem on 26-06-18, he removed some sensor and said he will fix the sensor and will fix it by 27-06-18 morning between 11-11:30 am, still now i didn't get any update from either customer care or from the service person. I am regularly following up with the customer care and they are saying i will tell the service person to call and update the status. But still now i didn't received any updates from anyone. When i raised the complaint i told them i have a infant i need the service to be rectified as early as possible. But the response from your team is very bad. This is my first experience with the resq. I have purchased most of the product from reliance and with the resq warranty, i am really afraid whether extended warranty is worth enough as there is no proper response from the team. Please get back to me as early as possible. Mobile :[protected]

My complaint no. Is [protected]. I booked service request 22 may 2018.
As of now my complaint is still open, i forwarded the quotation estimation from sony service to the concerned resq service person. But still now my cheque payment not yet issued. I went to resq office directly last week had a discussion with mr. Rajan, he assured cheque will issued on monday. But till now payment not received, i asked mr. Rajan regarding cheque, he told
Mr. Isamil boss of resq service ambattur, he delaying issue of payment.
Today moing i received message ur problem has been solved. Still tv not serviced because of payment delay. I dont know what # going on?...

I, gopal dutt suyal had purchased an ac from reliance digital, city haldwani, district nainital on 25th june, 2018 at 11:00 am
When i were purchasing that ac the company said to me that they will fix it as soon as possible, now 32 hours had passed until now the ac is not fixed at my home...
I am very disappointed from it...
I called them but they ignored me...
What should i do now, they are assuring to give best facilities to their customers but they did not...
Please pay attention to this and improve their facilities...

Hello, my name is dr raihana. I reside in srinagar, j&k. I want to apply for a reliance jio sim for myslef and my husband. But i’m being denied the sim by all jio retailers and outlets that without aadhar i will not get a sim. When the supreme court of india has said aadhar is not mandatory for such services, why are your outlets harassing potential customers? You are breaking the law by demanding aadhar from customers.
Kindly solve this issue as i would like to avail a jio card. I have a valid passport and pan card which should be more than enough as prrof of identity. My email id is raihana. [protected]@gmail.com.
And cell phone number is +[protected].

My family visited reliance digital, wave mall, lucknow to purchase a split type air conditioner for the kitchen on 24th may 2018. At the time of purchase the sales the team was informed about the intended use and they sold us 1 ton voltas ac assuring that it would be very efficient for the kitchen.

Problems :
1) ac was installed incorrectly and had to be re-installed which took over 10 days and a lot of time wastage.

2) after the ac installation the company technician did not bother to get the customer satisfaction job sheet signed by us and may have forged our signatures for completing the installation up to our satisfaction.

3) the ac was not cooling properly. When i raised a complaint i was told that it would not be efficient as the area is bigger and that we were warned about the same during purchase.
Later the ceo of complain escalation said that it was the technician who warned us about the area being bigger, not the sales team.

I was given changing excuses by the customer service team about the problem. The problem was being looked after by the supposed ceo of escalation mr rony dsouza. I am surprised to see how a person of this designation could give lame excuses to the customer and then close the complaint without resolution.

I have not received a reply to my previous email from mr dsouza. There has been no resolution yet.

Before 3yrs i have purchased kent from reliance digital. On the same day after installation it fall down from the wall. Despite of repetitive complain to provide us a new kent, nobody responded and rather they ensured us that nothing have happened to it and its in good working condition. Every time its showing problem and service from reliance is very poor. Since last six months i have been facing lots of problem and technician's are really careless. They don't care for customers need and don't value commitment even. I wish if i would have thrown the kent in reliance digital that time and i wouldn't have faced such situation. Now also its not working. And parts are never available and its always takes more than 15days to arrange the part. I had worst experience ever.

22 june 2018 i habe purchase ac model no ar18nv3hrtrnna. Yesterday 23 june ac installed, but today i have matched model no and i am surprised because both model number number are different. You delivered me wrong product. I have purchased samsung ac model no :ar18nv3hrtrnna but you deliver and install ac with model no : ar18nv3hrtr.
Find attachment and verify model no that is mentioned on my delivery order and delivered from your side. I have called on purchase store (Finix mall alambag) but no reply properly and disconnect my call.

Hello everyone,

Reliance digital sold us the extented guarantee on aquaguard genius ro but when the ro started giving us problem then we did not receive any resolution from the company. From last 20 days we are chasing them and whenever we call their customer care number they use to put our call on hold without even hearing our problem.

Any help on this will be highly appreciated.

Thanks