Reliance Digital Complaints & Reviews

We have purchased AC on 6.5.18 but it delivered on 09.5.18 and after making many complaints, they installed on 11.5.18.
on 18.5.18 the AC is not properly working & we complaint at reliance digital, but they response after three days, they checked & said there is no Gas in AC.
Either they are making us fool or they provided us the damage piece.
and till 24.05.18 no one is responding and replying we will send someone after 24 or 48 hrs.

Hi
I have purchased AquaGuard in RelianceDigital at Marathahalli store in bangalore on may4th, 2018. But still installation not done. When I call to store for update they are just dragging on and work not finished yet. The Product also not delivered properly. The parts are missing in that.
20 days passed on, till now no proper acction has been taken.
This is very poor service and really worst.I don't purchase in RelianceDigital again and suggest the same to others also.

Please take necessary action on this immediately.

I have purchased SAMSUNG AC witj payment reference number [protected] & invoice number [protected].on 20th may 2018.
& My relationship ID [protected] .

My issue is now nobody is ready to install my AC neither reliance nor SAMSUNG.
It's already being more than 48 hours.

& Now I feel it was such a waste of my my.
Being a regular customer now I decided to drop my idea for purchase any thing from reliance digital.
Bye bye reliance...all the best for such type of response towards end users.

I have raised the request for ac service through the customer support[protected] with registered mobile number[protected] on 19th march 2018 and call no [protected].

The resq team person visited my home on 20th march 2018 and said there is problem in the coil/gas so they dismantled in door and out door ac unit, same picked up from my home for service.

After that, i was trying to reach out the resq customer support team, call always put in queue not able reach support team to know my complaint status.

Even i tried to reach out the chennai service center, call went in answered, not able to trace my issue status.

On 12th april 2018, i got the sms stating that call completed, also received the sms for feedback without even delivering the ac unit.

All of sudden, i received the call from resq team and they said your ac service got completed, are you available to fix the unit.

Somebody came and delivered the in door unit in home and outdoor unit in the ground floor behind the steps (The person said, in the apartment there is no lift, cannot able to deliver it in 2nd floor and kept in the behind the steps). He said tomorrow morning engineer will come and fix the ac unit.

More than 10 days, till now no body came to fix the ac my unit. I tired many time to reach chennai service center, the number is[protected] and i think the person name is laurson. He promised to send the person to look my ac. But till now, there is no response from them.

Please check and do the needful

I have purchased a samsung led smart tv 24th march. I'm supposed to get a wall mount kit along with my tv. But didn't get it on delivery. When enquired about this, the shop person responded that they don't have the wall mount in stock.
I have visited the store many time and everytime i have been told that i will get a call when they get the item in stock. Very bad after service. All they do is get the product sale and after the purchase no one care that the customer get the complete product as promised.
I regret my purchase i have done in reliance digital ambattur

I strongly believe that i am being tricked as my ac has not worked even for a day. It has to be replaced, or consumer court is the only option i am left with.
Panasonic ac
I bought 2 ac's on 10.05.2018 from reliance digital hazratganj lucknow i. E. Two panasonic ac's but to my awe after installation i found out that one ac is not working at al and the guys came from reliance digital found out that there is no gas in the ac and there were other few problems. I demand from reliance digital that the ac should be replaced or the deal should be cancelled. Please prove that you guys are ethical in your dealing at the least.

Regards, praveen pandey, [protected]

We purchased an ac and a stabilizer for the same from your store at patia. The stabilizer was found to be defective during installation by your engineer. The product was replaced by another one and it also didn't function. It was already more than 10days and we never received a genuine product in return so the store decided to refund the money. Now it is more than 14days and we still haven't received the refund. Kindly provide a valid explanation for this behaviour.

We have purchased samsung s8 on 07-apr-2018 from reliance digital store xperia mall, palava city (Dombivli east). We had done payment through paytm. At that time offer was there that we will be getting rs 10000 cashback. Till now we did not get any cashback. It seems that employees of reliance digital had done payment correctly. They are constantly saying that we will get. Please help us in getting cashback. Please find attached the screenshot of order id.

I bought an s9+ a month ago and bought an insurance for of 10, 000 rupees. After 15 days of buying phone it got damaged by an incident. I registered the complaint of my damaged phone and i got an email conforming that my insurance has been claimed. I got the email 3 days ago and still no one has come to pick up the phone.
When i contacted the reliance dijital store from where i bought the phone they said the phone pickup should be done within 2 days.

So, it is my kind request to you to take an action on this problem.

Relaince digital tv smart card number[protected]
Address 25a/b, panchshilnagar ahmednagar 414001.

Since last 3 months, repeatedly facing error 400. Before that few channels were visible. Customer care number is just for formality and no customer support is answering the call. I would like to express my disappointment from your unsatisfactory level of service.

Thanks

Dear sir/maam
Need urgent help. I had purchased an lg refrigerator from brookfields mall coimbatore in year 2015. I am stuck up in a big problem wherein i need the bill of refrigerator. Since i have shifted to three states in last three years, i have missed out my bill. Could you kindly send an e copy of it……. Details of reference number is as follows. Kindly accord priority

Dear Reliance

I have brought a AC in your showroom Tejgarhi, Meerut, UP with the name of Haroon on dated 6th may 2018, but after 15 days gone but my AC not delivered till now. I visit many times to your store but no positive response..It was my mistake i have purchase AC at your branded store(Reliance)
Now this is final mail to refund my money with intimidate or I will go to consumer Court

Mobile no
[protected]

Pls brothers don't buy lg air-conditioning in reliance show rooms they are fraud consumer for service, no responce from store, un authorized persona are installed air con, my unit is gas leak within one month, i give a call to lg they see and told to me where ur installed they ar responce for gas, but show room person are too much neglut, they says two days two-day but no use, so don't buy lg air conditioning in reliance show rooms, iam crying for buying product in reliance

I was booked your big tv my booking id is a12956324 till today there is no any contact or i have not received connection you have promised installation will be done between 30 to 45 days please inform me my status
I am not getting any help from caustmor care
Please help me
How can i get help i am trying to contact to customer care but no any response from cc

Subject: cin no. — u01100mh1999plc120563 dated 23.03.2017 vov5 imei no. [protected]

In this regard it is humbly submitted that at the time of purchase of the above mentioned product from reliance digital store, j-1/162, rajouri garden, new delhi-110027 your representative convinced me to purchase the vov5 instrument with the insurance benefit for two years (1+1) one year insurance free for next year with the payment for one year of rs. 1685/-.in bill it is also mentioned that one insurance free and next year rcp is rs. 1685/-.
But unfortunately my instrument screen is cracked by pushing someone else. It is therefore requested to your good self please change my screen as per information provided by your representative at the time of purchasing of the above said product. Photocopy of the bill is attached for your reference.

Chander parkash arora
49/5 ashok nagar, p. O. Tilak nagar
New delhi-110018
[protected] (M)

Dear sir,

I would like to inform you that i was purchase a cooler from reliance digital, jodhpur they give me a cooler symphony touch but was there for buy sense 50 the cost of this cooler was 12000 and i pay that amount and they give me touch 35 its market price is 8500 and i got scammed. I want my money back i don't want to purchase anything from reliance digital.
If you are not going to do that i will go legal against you. They give me a sample cooler from outside. Then i asked for the box of cooler they told me we don't have enough space for box so destroyed the boxes of the cooler.
Thanks looking for fast and positive response.

I had bought a new refrigerator on 28.4.18 from reliance digital (Samsung fridge, model no. Rt47m623esl, invoice no. 002622 dated[protected], invoice attached), an outlet in dwarka, sector 13, new delhi, which was delivered to my place on 29.04.18 but unfortunately it was found damaged. Moreover, the delivery boys broke my hanging wall clock while placing the fridge.

Out of worry & frustration i had lodged a complaint then and there which also got accepted for replacement.

Ironically, there was more waiting to happen! Even the second time the refrigerator delivered (On 6 may 2018) which had dents at the back side of it. I again spoke to the reliance digital customer care where in they assured that if the dent is not visible and acceptable to me they would compensate soon. (Installation engineer has also taken the photographs and acknowledged the fact that there are dents on the refrigerator… copy of the invoice with acknowledgement is enclosed for reference.).

There was no way out, i had to accept the same as i had already sold of my old fridge and the replacement had also taken a week’s time, so i accepted and took delivery of the product upon assurance that i will get the compensation. It’s been more than a month now, reliance digital is fleecing me and initially confirmed and assure that i will get the compensation… instead of compensation now i have been told a technician will come… i am a service man with a limited income… i can not leave my hard earned money like this.

मैं आपके कंपनी से अक्टूबर में वाशिंग मशीन खरीदा हु। मेरे मशीन का ड्रायर पिछले 1 माह से खराब है और 1 माह पहले मेकेनिक आकर पार्ट बदलने के लिए रिक्वेस्ट डाला और इस बात को 1 माह हो गया है और मैकेनिक के जाने से लेकर आज 14/05/18 तक जब जब रेस्क्यू आफिस से दिए समय के अनुसार हर बार फालोअप मेरे द्वारा किया जाता रहा है आपके यहाँ से कोई भी सही रिप्लाई नही दिया जा रहा है आज आपके रायपुर रेस्कयू ऑफिस में अनिल ने मुझे सीधे यह बोल दिया है कि पार्ट जब आएगा तब देखेंगे, यह क्या जवाब सही है मेरा मशीन 15/05/18 तक नही सुधरा तो मैं 16/05/18 को कंज्यूमर फोरम में केस डालने में मजबूर होऊंगा।
मेरा रजिस्टर्ड मोबाइल न - [protected] है मेरा अल्टरनेट न [protected] और [protected] है।
Tyagraj Naykar
Raipur (C.G.)

Mob No:[protected], smart card No:[protected],
Mail : [protected]@gmail.com,
I am very sorry to say that I an not happy with your digital connection, I was paid for 1 year subscription in the month of Jan 2018 only 30-40 days only i got all the channels rest of the days either very few channels or no channels are coming.when ever I contact your customer care always they are telling that it will resume with in 72 hours but it is not resuming it shows that your commitment . May I hope it shall be resolved?

Dear sir/mdm
My name is bhishal choudhary m3/20 civil town rourkela i have purchase 4 ac your digital employe name saundrya suna comitement suterday dalivery product but not deliverd again instolation 14/05/2018 but not instolation full fill i am disturb my work or family member so plz solve my problem nd action your employeew this is very bad efect form your digital store or company