Reliance Digital Complaints & Reviews

Tbh it sucks, the satisfication to customer is not up to the mark. They dont know how to talk or deal with customer, very much disspointed. This is the second time getting dissapointed
They are not listing to our prblems and even ignoring our calls no matter how you people are busy with your work but your duty is to help the customer with their needs not only making payments at first.
Need to improve in behaviour. You better take it seriously.
Thank you

Reliance resq: complaint# [protected]

My samsung home theater is not working properly. As i have extended warranty with reliance resq. I raised a complaint on march 10 in reliance resq.

On march 12 service engineer from samsung came on behalf of reliance and said that pcb board is faulty and it needs to be replaced. After a week i reached reliance resq on status of my complaint. I was told by the resq team that samsung service center is shifted to other location and pcb part is pending from samsung for part replacement.
But no progress on my complaint after one month also. Again after reaching reqteam on my complaint a service men from samsung came again and gave estimation for the samsung pcb on april 16 in email to resq team. After that no progress on my complaint. Whenever i asked my complaint status to resq team the only reply i get them is it will be resolved in 3 day or 2 days. I have even raised this to resq team manager also but no progress.

When will my samsung home theater complaint will get resolved? Iam really disppointed with service.

I bought a reconnect tv from sarjapura road reliance store on 18th of april 2018, the respective seller name is yashwant, he said that if this set will not be installed by 19th of april 2018 then 5000 cashback will be delivered to you. When on 19th it was not installed / no one called me from reliance group for installation i went to the store and asked for the 5000 cashback, the store manager devraj asked me to collect the 5000 gift voucher on the very next day as her crm was absent. When i went on that day they rudely asked me that the offer was not available and leave the store, when i told i will escalate this matter, they said do escalate nothing will happen to them.
This is the service provided by reliance group.

Sir/madam i purchased one lg freeze on dt 24/04/2018 from bhopal and it was to be delivered on next day. Meanwhile i wanted to change the product by heigher range but it was not available of my choice. So i wanted to cancel the product but one of your employee hema madam told that it will take four to five days for refunding in process and even didn't talk me properly and whatever talked that was ill mannered. She is always busy on phone and never pay attention towards their customer. So it is my humble request to look into the matter and resolve my problem.
Regards
Pramod kumar
Mob-[protected]

Dear sir-

I have paid rs 1499 subscription for one year,. But from last 15 days we are getting 400 error and none of the channels are coming before that only star and sony were blocked but repeated calls since last one month with the customer care i was assured that it would be resolved in a day but nothing has happened so far. The customer care line is very pathetic and it is very difficult to get through and even if we are lucky enough speak with cc agent they seems to assuring that it would be resolved by a day and when we try to say that we will complain to consumer court they are least bothered and there way of talking is very pathetic. I have lost faith and trust on big tv.

I would never ever buy any reliance product!!!

We bought a Hitachi air conditioner from reliance on 2016.
Currently we need a service for that. I booked a service request on Monday morning. Request number is [protected]. They said the tech will visit within 48 hours.
But till now we haven't recieved any call. We called the customer care multiple times but getting the same update as technician has been assigned. We faced similar issue when we bought this AC in 2016. I don't understand why Hitachi is not handling the services and why they have handed this to reliance as they are the partners. It is really frustrating to get the same update from reliance Cust care with no progress.

Sir
I have purchased a LG washing machine6Kg Sl.No. WTAS711PFSY008038IN
from ur Reliance digital store Kayamkulam Kerala on 29/1/2018 vide sales ord No.[protected] Rt[protected] dt 28/1/2018(Name Code[protected] and delivery note No.[protected] dt 29/1/2018. That time there was 5% cash back offer for SBI debit cards. My remitted the amount Rs.24584/- thr SBI card. But that 5% cash not yet credited my sbi account. Hence I request that necessary steps may be taken for the same at the earliest.

With regards
Jayaprakash S
prakashs.[protected]@gmail.com
[protected]

I have booking on preebooking 499 in 10 march but my setup box and any confirmation mail and message and booking id was not received i have call on customer service but why saying 72 hours after 72 hours after 72
Many times are i'm calling but not answer properly please auction sir you dont auction i'm complain on fir
So my setup box was not received and my money also deduct 499

I bought voltas air conditioner from reliance digital day before yesterday. The delivery guy denied to deliver ac in evening between 7pm-8pm. Thier i got help from jio store sec 31 gurgaon executive, he said we are getting this ac delivered at our store & in evening we’ll deliver it to you. I got it in the evening. Today i didn’t got call from any of your executive for installation. At the end in evening around 6:30pm i called your customer care to ask them to do the same. After lots of request 02 guys came at 8:45pm. They were unable to install my ac due to lesser equipments. After that 02 more guys came & same happened. They were also unable to install. After that they told me that yes we can do but it will be charged to you. Seriously, pathetic service. Why would i pay more money inspite of i have already paid. Then these guys said return this and buy split ac. Seriously, i thought if these guys can not install. Then what will they do after sale service.

I hope somebody could help me out.

Harshil. [protected]@gmail.com

I purchased samsung fridge on date 20 apr. 2018 and get the delivery next day same time i found at the corner of door there was damaged. I show him delivery person. He said tommorrow other person came and change the bit.
But today 3 days pass out but no one came nethier call.

I have already spoken with sm also and share the picture. But till now he hasn't helped me.

Very bad experience my reliance digital staff has not supportive and helpful to customer.

Regards
Ajendra agrahari
[protected]

I ordered for new connection and paid ₹499 on 1st march 2018 and got msg that within 30-45 days new connection will be installed but nothing happened till now. And now no call is being received and no answer is from mail also. I also agree like other people that this is another cheating by mr. Anit ambani as his reliance mobile is also known for its cheating culture.

நான் போன் செய்தால் போன் எடுப்பதில்லை இதுவரை 10 தடவை கால் செய்துள்ளேன் ஆனால் அவர்கள் போன் எடுக்கவில்லை.இந்த நிலைமயில்தான் திருநெல்வேலி relince digital உள்ளது. பின்பு ஒரு விளக்கம் கேட்டால் அதை யாரும் சரியாக செல்வதில்லை.நான் கேட்டது என்னவென்றால் r onecard balnce பார்பது எப்படி என்று கேட்டேன். அதற்கு யாரும் தெளிவான பதில் சொல்லவில்லை.இதற்கு சரியான பதில் சொல்லவில்லை என்றால் நான் மேற்படி cash போடுவேன்.

I have resigned a complaint regarding issue of AC, the technician came
to my home he told to me its is very difficult to install ac in your home he argue with me around 1 hr than i am cal to reliance digital kukatpallly they are not respond properly could you please cancel my air condition and take back please help me, i am very rousted with reliance digitalis please help me

I purchased a samsung mobileset from reliance digital store on 26th of jan 2018. There was promotion of 500 rupees cashback on purchase using sbi credit / debit card and i was promised that cashback will be credit with in few weeks. Its been 12 weeks and i haven't got it yet.

Transaction reference - sbipos[protected] rel retail ltd-digital chennai

Bharath kumar
+[protected]

Since last one month I am asking jio customer care a simple question in the tweeter that is " if i port out from jio to another service provider what will happen to my adhar details" they are not giving any answer I have asked them to write to me but have not written yet .my jio number is [protected]. And I suspect this jio care is a third-party bpo . now I am feeling insecure .

Hi team

From the date of purchase, this is 2nd time within a month my diakin ac stopped working. On 1st complaint, resq technician visited and rectified the issue is because of gas leakage, so he refilled it and my ac worked for 1 or 2 week and after that it again stopped working.
On my 2nd complaint, technician visited yesterday but he was not able to identify the issue and after discussing with his senior mr. Piyush porlekar from reliance digital, he told me this ac need to take to their workshop for further checking though i was not convinced coz i was asking for a replacement and after the assurance given to me by mr. Piyush that within 2 days max it will be sorted out and due to their transport unavailability on 18/4/18 they planned it for 19/4/18 but no one has turned up for this nor anyone informed me about the status of this request and after chasing them finally they took my ac on 21/4/18 for further checking and yet i haven't got my ac back situation is same nor i haven't got any solution it's more then 3-4 days. When i called 10-20 times in reliance digital no one has responded.
Why they are making their customer suffer like this after paying so much of money for a product like this?
Requesting you to please take an immediate action and give me the replacement or money back.

2nd complaint resq id for reference:
[protected]

12/04/14 I am giving my cellphone for repering in vidyavihar Mr. Yogesh.
They not be ans to any call message, his senior say no anyone give u your call phone without yogesh,
But yogesh tell me come on Saturday but his not present. it's totally uncomfortable for me.
You please tell me what I do now.
Yogesh tell me after 7 day your product is ready if any problem I will tell him, but they not a any call message me

Respected sir,
I have purchased an ac form reliance digital. Model was ar18nv3hrtrn. When ac was installing it was found that outdoor unit was different from the model i purchased. The model no of outdoor unit was ar12nv3hdtsx. However it was packed in outer box which mentioned model no ar18nv3hrtrn inside. I informed store but their response in not satisfactory.

Reliance digital is selling the window acs with an offer of free standard installation. After purchase they mentioned that it includes only unpacking and plugging in the ac after putting into the designated place. So the first lie is, this process cannot cost rs. 500 (As per our invoice of purchase) which would take 68 minutes according to the resq rate chart.
Secondly, they send installation people who are essentially third party people claiming to be from reliance digital having complete unprofessional attitude. They do not keep up the time which was booked for the installation. Secondly, they come up with a different rate with out any legitimate rate chart (Not same as provided by resq) for any extra work to be done. This not only creates a mess but also is cheating the buyer. The standard company installation everywhere is rs. 750 which includes wooden frame work (Except for the mason work). Instead reliance digital installation required rs. 920 as payment for making a wooden frame for installation and a half baked job done. This is unacceptable and a process to allure buys with free installation is bogus where the buyer lands up paying more than standard. To add to the agony of the buyer, when resq desk was called for sorting out the price discrepancy, there were no help provided. The price asked by the third party installation people had to be paid in order to avoid wasting another day for installation of the product bought from reliance digital. What a shame.

I have booked relince dish tv hd. Befor. 1 month. 5 days. But. I have not recieved
So please i request you please fast issu me dish tv i have pay charges. 499 rupees for booking dth. Please pease please fastly issued dth. Your bet is public you issued a dth. 30 days but i have not recieved please fastly deliverd dth. I have requested you please resolve this prolem and deliverd my order. Relience dish tv hd free